I have completely lost trust in this particular AT&T store. My experience has been that making the sale or adding something to your account matters more to them than actually listening to the customer. I went in specifically to have my Apple Watch added to a line I have had for years. I clearly and specifically said I did NOT want my existing plan changed. They changed it anyway. They took me off a plan I had been on for years, put me on a more expensive plan, and increased my bill -- without even telling me they had done it. Had I not gone into that store, I could have continued using the plan I already had. What is especially unacceptable is how they handled it afterward. There was no acknowledgment that they had done anything wrong. No apology. No "I understand why you're upset." Nothing. They can sit there, make a change you explicitly told them not to make, look you directly in the face, and act like there is nothing wrong with what they just did. I was essentially told that the employee was "just following the prompts." That is not an excuse. Following a prompt does not give you permission to override what your customer explicitly told you to do. And now I have to call customer support myself and spend more of my time trying to undo a change that this store made without my consent. This is not an isolated experience. I was previously signed up for insurance I never requested and paid for it for years without even knowing I had it. I've also had an employee fail to give me my SIM card after I specifically asked for it because she was busy trying to sell additional services to the person who came in with me. At this point, my impression of this location is that they are focused on making sales and adding charges, not protecting the customer's interests. They will make the change, add the charge, or push the sale -- and when you point out that something is wrong, you're the one left to spend your time fixing it through customer support. If you go to this location, watch everything they do. Check your plan. Check your bill. Don't assume that because you clearly told them what you wanted, that's what they actually did. My experience has been that you have to protect yourself because this location certainly hasn't given me any reason to believe they will. read more

So I had to come into this store to take care of a TOBR. It was a complicated situation but Ken was soooo nice and helpful. I actually came in yesterday to see what could be done and Ken reassured me that he could take care of what I needed to do but it was too late to do it. He said he would be here today. And he was and right on time!! If I need anything else I truly hope that Ken will be here to help. There is a huge selection of phones and accessories. Some of the deals att has right now are awesome. read more

I went in to upgrade 2 Apple Watches. They upgraded my Apple Watches and also added 2 watch lines but didn't remove the 2 original watch lines. So I paid for 2 watch lines I didn't have for 15 months. When I called AT&T to dispute these charges they said they could only credit my account for 3 months of the overcharges. Not the full 15 months. I will be leaving AT&T and not coming back. This is 2nd time I've dealt with them about overcharges and them not handling it fairly. read more

AT&T employees can't even get on the phone with their representatives to resolve issues, they claim they're corporate. They can't help with plans, and will scam you with a grin on their face. read more

The service was awesome! Shaquille was such a great help and explained everything perfectly every time we've been in there. I highly recommend read more

It has to do with the whole business in general.. Worst business in the fucken world. I don't not recommend at all.. if you want a death sentence go ahead and sign up with them. Deals sounds great and all but when it comes down to it. Ass all the way you will be paying full price on everything.. 6 lines new phones $160 a month.. BULLSHIT... more like $500 a month. You call ask about it and they treat you like your stupid and change they minds every two seconds.nobody in these business understands wants happening.... We sent the phones back and everything.. still want us to pay $5000 FOR PHONES THEY GOT BACK ON APIRL 7th 2025 AT 11:32am at the docks... WORST FUCKEN COMPANY EMPLOYEES ARE ASS AND GET SO SENSITIVE WHEN YOU CALL THEM OUT ON THEY LIES... read more

The information you're given is inaccurate. Staff either don't know what they're talking about or are being dishonest.

Had a problem w my phone and stopped in . My tech was Estevan he was absolutely fantastic. I wound up getting a new phone which I desperately needed. He was very patient very helpful and he answered all my stupid questions. Thank you sir, for your patience and your professionalism and your knowledge of the product. read more

Where to even begin. Went in to replace an older iPhone with a new one. Entire AT&T system was down. 40 minutes later still down. Then was notified they didn't have anything in stock and was better off to order online anyways. This store is absolutely filthy. A shame since this location was not bad years ago but obviously the current staff just doesn't give a shit. Pathetically ran store. read more

AT&T Store - Filthy store - Mobile Phones Near Me - Yuba City, California

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We had the best experience with Dria! She saved us money and clearly knew what she was doing. We had to add a line, get a new phone, and completely switch from the old DIRECTV system to the new steaming system...plus add unlimited data. She did it all in an hour and with a smile on her face...I'm so grateful for her and our wonderful experience! read more

I was lied to. I signed up for att direct stream. I was told that I get 2 months free. And pay about $81.00 after the 3rd month. That wasn't the case. They charged me the money right away. Because of that. 2 of my bills wasn't paid. So I was told that I have to pay possibly $70.00 overdraft fees. I cancelled it. And will take 3 to 5 days to get my money back. Nothing but commercials, so it's not worth the money. It ran down my power quickly. read more

Went to my appointment today, asked for what I needed, but they did not have it in stock. Instead of offering to order it for me, since I did not want to settle for what they had in store, Joaquin scoffed "Women!" He turned to the customer next to me and asked, "Am I right?" @ATT as I customer I expect to be treated with respect. That is the MINIMUM standard. The rep also did not help me get what I need, and was thus unhelpful. As a customer and a woman, I expect to be be respected and taken seriously. This sexist comment was blatantly disrespectful and the rep did not do his job to get me what I needed. Extremely disappointing and should not be tolerated. If you can, try to do anything you need online. Customer service here has been repeatedly unhelpful. (Last time I was here they incorrectly ordered a 64GB phone instead of the 128GB I ordered. Then they refused to fix the error.) read more

After ten years with AT&T one interaction with Omar convinced me that enough was enough. Cancelled all accounts and moved to Verizon. Terrible customer service. Leadership should be replaced. read more

No one seems to know anything. Only a merchant, no customer service, no help for troubleshooting. They don't even know crap. You honestly get more information online. If you go in, the last person you want waiting on you is the short, hefty girl, she straight lied, instead of acknowledging she didn't know, then, didn't bother to get the information for me. Waste of my time, and getting paid for knowing nothing. read more

Come here if you want to listen to Daniel the manager tell you to just call customer service because he is too lazy to do any work himself. I came here, two months ago, requesting for them to change my insurance coverage and even though I was told it would be resolved in September, it is now November and I am still overpaying. They have me set up for a family insurance plan even though I only have one line of service. When I told Daniel the manager this, he basically told me I was wrong and that they don't do that here. I was going to get a sweet deal and switch up phone plan that would end up saving me almost $40 a month and for some reason it seemed to upset him. he was especially irked that I wanted to go down from a 256 GB to a 128 GB. Even though there's only a $100 difference, it seems alas, these are salesman stomping their feet until they can scam you for every dollar you have. Honestly, this entire situation kind of makes me want to switch over to Verizon. Daniel sucks. Don't come here. read more

I want to give a shout out to Norma from att I was having a big headache with the transfer trade in stuff an Norma was so helpful di most of the work and made things easier for me thank you norma Guillermo Anguiano read more

Me sitting here waiting to turn in a phone from a purchase 2 weeks ago. Should be a 5 min process but I've been been here 40 mins and told I have at least another 30 mins. Manager was helpful enough to wipe the phone but couldn't just complete the process. But can walk and help people use the payment machine which takes longer than what I need done. Any other store has to be better than this one. read more

AT&T told me that I can have two lines going to my iPhone X they gave me the number for the line I printed off flyers changed emails got everything ready for the second line I was having added. When I got my Sim card today it did not work as described the second number was not coming through after about seven hours on the phone I finally figured out that it can't be done with an iPhone X it Hass to be an iPhone XS. I asked him if there was anything they could do to help me as I was misled when it was sold to me and they said no. Please send me a private message if you want video. They admit to making a mistake and blatantly tell me that they're not gonna do anything about that mistake. I recommend T-Mobile. Good luck! AT&T - seeee yaaaa! I'm a business man. I keep my word - unlike u. The biggest problem is all the time and effort I spent doing this I received nothing in return. They were not willing to give me any options. Andrew the manager of the store was unwilling to help me at all and basically made me feel like because I didn't buy the phone from him at that store that he couldn't help me. So be where if you buy anything over the phone from AT&T you will not receive the same support that you would if you bought it in store. read more

Ask for Dria when you go in there! Visiting the store is like getting a root canal for me but Dria made it super pleasant and easy. She explained the new plan clearly and even saved me some money. She turned my whole attitude around about going there! Just hoping she will be there next time I have an issue!! read more

There have been exactly 0 times I've entered this store and I didn't have to call ATT support to remedy something after leaving. The bright side to this store being so terrible is that ATT support has always quickly remedied my problem afterwards; which includes an apology for the stores refusal to assist and usually a credit to my account for my trouble. Tl;dr This store is so horrible ATT will give you money if you have to go there. read more

My husband and I got a new phone. We had to get a new SIM card. Rickey helped us. He took time to explain all the plans to us, all the prices, found us a better plan for less cost than our old one. It was really wonderful. Very clean and COVID responsible. read more

I was in this store on a busy day and was with a representative in less than 2 minutes. In 30-45 minutes of being there the team member addressed the issue for my visit, also set me up with a new phone, and took it on himself to improve my plan and rate without having to ask. The team member saved me $65 a month on my plan. The manager was also very helpful during this process and frequently asked his employees and customers if they needed additional help. From what I observed the staff was very friendly. I did see one customer being very rude to another team member because she couldn't help him with his issue "in store" (as if she should have a magic wand) but everyone else appeared to be satisfied with the help they were receiving! Giving 5 stars for acknowledging me quickly, addressing my issues, saving me money, and going above and beyond read more

Will never use AT&T for anything, ever again. Nothing but miserable services cloaked in grandiose promises of excellence. I wouldn't use AT&T for anything ever again, and that's after using this company for over 20 years. They were good at one time, but not anymore. read more

Went in to return 3! Items they sold me telling me they were this and that but all failed to live up to it. I was told I could exchange but I had to leave due to having my dog with me. After dropping him with my sister I call to go back in and do the exchange and am told it was a one time offer and I'm out of luck. Stuck with $100 worth of merch I cannot use. The guy Lucky is the one who sold me my case and swore popsockets would adhere to it and 3 later I proved it wrong. Then refuses to let me return the case. Sold me 2 charging docks that took 2.5 hours to charge to 50% and a scratch resistant case that scratched the second it was lightly touched to a rough surface. I've never had people act this way before, I'm not local and have to drive 30 min to the nearest store, all for nothing. I wish they were nicer, I wonder if it has any to do with the fact that they get paid a commission for all the accessories they sell. read more

WOW what service! I just spent two hours in the store with Rickey and a bit with Katrina, fantastic people. Very knowledgeable and personable. They got everything done I asked for. Highly recommended! read more

Just spent almost a good hour in this store attempting to order an Apple Watch to add onto my existing account. The guy who helped me whose name I didn't catch was seemed pretty less then thrilled to help me from the moment I came in. I sat there while they attempted to complete me purchase/order since they didn't have what I wanted in store, but there system was done so it was quite the process. He has to enter my card info manually, which was fine but I specifically stated to him that my billing and shipping address were different. Once all was said and done I look over the receipt and see that the watch is being sent to the wrong address. I say something about the error and am told there is "really nothing they can do." I can attempt to call Fed Ex and sort the matter out myself. I suggest myself that maybe I could call AT&T customer service? I'm told "yea, maybe." I'm sorry, but unacceptable. He should of being on the phone to AT&T himself assisting me in fixing the fuck up on his end. Instead of his half ass "sorry" and shoulder shrug. Sorry doesn't give me back the last hour I just wasted in your store or the 30 plus minutes I just spent on the phone on my one day off when all I wanted to do was go get this watch hassle free. Waste of my god damn time and I will not be visiting this store anymore. read more

This company lost me for a while. But recently switched from Xfinity due to bad service and have been extremely pleased. The staff was welcoming and not overly pushy they presented my options and gave me time to make an informed decision. read more

In store people are friendly, however, they cant help with anything insurance or repair wise. Been three days without a phone because the 800 number they give you does nothing but transfer you and the hang up on you. Three days and several hours later, still no phone, still no help. Worst customer service support system I have ever dealt with. Will be changing carriers. Would not recommend to anyone to ever be an AT&T customer. read more

I wish I could leave a zero star because the staff is so unwelcoming and rude. I have been with AT&T for more than 8 years now but the Yuba city store staff isn't helpful at all anytime you go there seems like the staff don't want to be there yet still there. It used to be better but not anymore. It's better to chat about your problems online than going into Yuba city store Marysville AT&T staff is so much better than Yuba city. read more

They lie. From what I can tell they are telling the customers exactly what they are told to say. It's not that they're being malicious but they say your bill is going to be one thing and then it's twice as much. They say that your device is active when it's not. They don't change your account there. They don't help with insurance here. They don't assist with any issues with your device even if it's a they have there. I went in this store within 30 days asking if I could do something about the fact that my phone is scratching my charger when I detach it and it took almost a year and 10 ruined chargers before anyone told me they couldn't do and that I needed to talk to Apple and not them (the store I bought it from). Terrible internet. Terrible company. read more

If I could put zero stars I would. I called to have my WiFi get checked out and they said NO COST. WHICH IS ZERO DOLLARS. After they finished the tech said it wouldn't cost anything. He was there for 5 minutes. Next thing you know my bill is 100 dollars more and I call and ask and they were rude and say " he was doing work which costs 99$" so basically they charged me 100$ for him plugging a cord in the wall for 5 minutes after they told me it wouldn't cost a thing. Plus their service sucks. read more

I've never had a good experience here. Came in looking for an upgrade. Only to be told that maybe my best bet was using my insurance to get a new phone. When I finally got the salesman to realize I wanted a new phone, he was unenthusiastic about it. When I finally chose an iPhone I liked. He checked and said they were out. I asked when a new shipment was coming and was told he didn't know. My wife then asked for an Apple Watch. Same thing. Didn't have it and no idea when new stock was coming. Why do you have so many salespeople if they have no product? They then referred me to Marysville. Thanks no. I think I'll just start to take my business to Sacramento where I work read more

Upgraded to an iPhone last night. When I got home, we noticed the screen was popped up on one corner. Talked to Apple care who said to bring it back to the AT&T store because it was defective out of the box and legally the point of sale needs to exchange it. Brought the phone back this morning and showed them the problem. The manager said no problem so i wiped the phone and the rep started working the exchange. He went back to get a replacement but instead came out and said they couldn't do it all of a sudden and refused to help me. Poor service and a violation of California Civil Code section 1723. I will be filing a complaint per the Attorney General's Office of California. read more

Do yourself a favor and go to Verizon. The customer service is only helpful if they can sell you something. If you need help, their priority is holding the company line, not using logic to ensure a satisfied customer. Real help only comes when they are trying to retain business or acquire new business. Current business is locked into contracts and you don't matter until you try to cancel. read more

Absolutely the worst customer service. The employees in there really think they have the power over their customers. I sat and watched as they made 3 customers, me being one of those, wait and wait while they stood around and bullshitted with each other for probably 20 minutes, then I heard one of the customers ahead of me ask why the wait and the persons answer was that they were short handed. read more

Just moved 5 lines and 2 iPads over from Verizon and I feel that I got the best customer service around and got the best plan and promotions. Jimmy was awesome and very helpful explaining all the fine print. I recommend going to this AT&T store. Moe was another sales rep that was awesome and helped us out. Thank you AT&T for great customer service. read more

Worst customer service ever. I have 4 lines with ATT. Had to get a new SIM card for one. Checked in & told the guy standing in front with no customers at the time. He says to have a seat & someone will be with me. So I assumed he must've been there to just check people in. However, as the time passed, I watched as he helped new customers come in after me. Mind you, there was hardly anyone in the store so it was obvious I was a waiting customer. An hour passed & i'm watching sales associates chatting with one another. So I finally addressed one of the sales people. The guy who initially checked us in acted surprised that no one helped me yet. Needless to say, it took 5 minutes to replace my SIM card. I should've never had to wait an hour to get help when the store had more sales associates than customers. I'm pretty certain I was ignored because I wasn't in to buy a new phone or add a new line. This is no way to treat a current paying customer. I'm keeping tabs of all the times ATT has disappointed & as soon as my contract is up, I'm leaving. read more

Buyer beware! DON"T BUY or UPGRADE your phone here as well as buy their overpriced accessories! These At&t sales people work on commission and will dish out the B.S. that other non corporate vendors are much more expensive when signing up for services / buying phones which is complete hogwash! These corporate stores are only reserved for the ignorant, desperate, or the filthy rich. Chino C. is correct that they use used car sales tactics to pressure you / rush you into signing up with a plan without reviewing your existing account or ask you what your usage would be. I have a strong feeling these tactics ramp up during a major iPhone release which is obviously their busiest time of the year. They will push their overpriced phone cases on you as if it's NOT an optional accessory and offer you a plan that probably far exceeds your usage just to suck more money out of your pocket / bump up their commission. I wasn't buying any of their B.S. and was quite frankly amused of their borderline rudeness / lack of sales finesse where I just walked out. If you want to buy your phone at retail here in town, check out Sam's Club for their discount pricing, better service while paying far less sale's tax. Although, before you go there research / educate yourself on their plans online or call At&t's retention department (not their sales line). At&t's cancelation department is their last line of defense in keeping you as a customer and have the power to offer you discounts / educate you while having all the patience while on the line to answer your questions. read more

I wouldn't even give this store a single star, but you have to give at least one. Been to this store a number of times because it is local an each time was a truly unpleasant experience. Horrible customer service! Staff are inept, untrained and for the most part useless. When transferring my contacts to my new phone, they transferred only 50% and wiped everything else. I lost a ton of contacts. Can't answer questions. They promised us a certain phone and went in the back to get it only to find they were out and not only were out, but didn't know when they were next going to get a shipment. One of the staff members could barely speak English and had to keep calling a coworker to answer our questions. We now go out of our way to find a better store, even if it means a drive. read more

I had a great experience at this store! I was helped to set up a new account by Steven. He was extremely nice and everything went smoothly. Thumbs up to Steven and AT&T read more