worst initial call I've had. Nicole, did not care what or why. she was busy talking in the…read morebackground and not engaged in the actual call. cut me off and interrupted me multiple times. I immediately made and then cancelled my appointment. this is not the place for me. no thank you.

I received an implant today done by Dr Engel and had a fantastic experience! Every single staff…read moremember from the receptionist to the nurses that assisted with the procedure, to Dr Engel--all phenomenal! It had been years since there was a tooth where the implant was going so there was concern of whether there was enough bone to drill into...but Dr Engel was confident he could get it done. That he did. I'd absolutely recommend Dr Engel and Oral Surgery Associates.

My experience with this office was very disappointing…read more The original bone graft failed, but when I contacted the office early on to report that the graft material appeared to be dissolving and that significant amounts of grit were coming out, I was repeatedly told that this was normal and that nothing was wrong. It later became clear that the graft had not been successful. In addition, the need for a sinus lift was missed during the initial treatment planning. After my dentist spoke with the office, I was told they would review the CT scan my dentist provided and that I would not need to pay for another CT scan. However, when I later called to schedule a consultation, I was told multiple times that Dr. Wewel required a new consultation and another CT scan, despite the previous assurances. This comes at a cost of over $500. ($400 of which I already paid the dentist and Dr Wewel looked at that CT and said he could use it.) Communication was also frustrating. I left messages on multiple occasions and did not receive a return call. When I finally spoke with a treatment coordinator, I was again told that I would need to start the process over. I was also uncomfortable with the repeated pressure to purchase anesthesia for a relatively simple tooth extraction. Even after declining it several times, it continued to be included in the treatment plan, with the explanation that it could simply be refunded later if unused. I understand that complications can occur in dental treatment. What concerns me is the lack of accountability, inconsistent communication, and the feeling that additional charges were prioritized over addressing the issues with my original treatment. I expected more transparency and patient-centered care throughout the process.

Beware! I used to be a patient and the Dr was great. But then I had my second surgery and went over…read moremy paperwork and my insurance. Set up my payment plan and thought I was good to go. Then after everything was set up and surgery was complete and I completed my payment plan I got a notice there was more to pay. I tried several times to reach someone in the office and no one answered. I finally went up in person and the office person was clueless. I asked for a Supervisor and she told me that it was due to additional things not covered by insurance. I asked that was because they checked before I went in. I was told they do not check for insurance coverage before you have surgery unless you request it!I stated that wasn't true that last time they did and she denied that. I offered to settle for half and was denied and she was nasty and shooed me away from the office. When i tried to write a social media review I found they delete negative ones. Beware of them because now I am being sued by them over a $400 mistake they made

We had an excellent experience with Dr. Schadel and the entire team! The office was warm and…read moreinviting, with a fresh, modern feel. From the first phone call through post-op follow-up, everyone was efficient, professional, and genuinely personable - the experience never felt transactional. They thoroughly explained the procedure, answered our questions, and helped keep my daughter at ease (wisdom teeth removal!) We scheduled within one week, everything went exactly as anticipated, and the insurance estimate aligned with what I reviewed with our insurance company. Thanks Dr. Schadel and team!

I got pre-approval from my insurance and paid my portion before the procedure. Come to find out…read moreeven though the practice is preferred, several surgeons within the practice are not. Very odd. Fought with insurance and eventually got them to pay all of their share and even most of mine. I had a refund due of $121.50. Not only did the practice not notify me for 2 months, they tried to tell me I owed them an additional $121.50. Finally got them and insurance on the line and got them to refund to my original credit card used. Next day Omaha Oral Surgery calls me and says they didn't process the refund and "the check's in the mail and maybe you'll get it in about 15 days". Horrible way to do business. Cash flow issues? (Also told me I couldn't pick up the check)

I came in as a new customer a year ago, they have been nothing but great! Always comfortable, kind,…read moreand make the scheduling process simple.

Very clean and easy to work with, great experience. This office got me in last minute as an…read moreemergency and did so well, I will now drive the 20 minutes from home to go here. They cleaned up and fixed what another dentist did wrong. Good care and they care about your comfort!

Dr. Coffey was helpful and good with my daughter but I did feel horrible after the first 2 visits…read morewith how the staff treated me as the paying person. Today I called to set up an appointment for the 2nd of my 4th children and they were RUDE, CONDESCENDING, and I have gone out of my way to find a different maxillofacial surgeon now (too bad for them I will not go back because of horrid customer service and rude words).

I have been here twice. The first time was a consultation to find out what the procedure would…read moreentail. Everything was explained in easy to understand terms. I filled out insurance paperwork. It took about a month before I got a letter from my insurance company telling me what they would pay. I called the dental office and made a 20 percent down payment before setting up the appointment. On the day of the procedure, I showed up on time after preparing by following the printed instructions I had been given earlier. Someone called me a couple of days before my appointment to make sure I understood. Dental procedures can be scary and produce great anxiety, but this one did not. The staff and Dr.O were so calm and reassuring, my procedure was done before I realized it. Having IV sedation helped that along, of course! Dr. O called me the next day to see how I was and answer questions. So far, so good. If I follow the after care instructions, I'll be able to put this adventure behind me. Recommend!

Website and schedulers say they perform zygomatic dental implants. Was in office today n Dr…read more Ogunleye told me himself that they do not do zygomatic implants. These guys lie to get you in the door.

Everyone was so quick to answer my questions. Helpful and kind and friendly. They're just beyond…read morecompare. State of the art care. I could not have asked for a better experience. And when I had questions later after I left the office, I got answers within minutes of dropping a text.

Friendly people they are very helpful and they really care. They make sure that you are…read morecomfortable and ready for surgery and they will answer your question that have

Dr. Kuhn is an outstanding surgeon, who was able to help us out when my daughter broke her nose. He…read morewas flexible with our appointment time, explained all of our options and reassured us that she would be OK. if your looking for a trustworthy physician to help you out I would recommend Dr Bruce Kuhn and his staff without reservation.

Horrible & so customer service from their office/finance manager! There is a large dispute of what…read morethey over charged us vs. what was in network charges! So unethical business practices and she hung up on me! I did not use profanity I gave her details of what insurance told me and couldn't even finish to ask if I can have my ins call HR directly to resolve the matter directly but she spoke over me and hung up on me! Wow what class! Too bad bc the Dr did good job on the wisdom teeth removal I was going to bring my other son in... Obviously they over inflate their prices and was caught by a consumer.

Dont go this place. Unexpected charges. I came for regular cleaning. I was charged around 700. I…read morewas very surprised. I was even more surprised when explanation of benefits came. Overthere charges was around 200. When I came and ask for explanation, they told me this never happened.

Scam--deceptive advertising. Went for the "free xrays exam" -- they wanted to charge me. Needed…read moreteeth cleaning $1200.00 -- I need my teeth cleaned--not make someone's house/car payment! Very pushy and not professional.

This review is specific to the Aspen Dental Clinic at ~ 72 and Dodge in Omaha, Ne. I had to make a…read moredecision about partial dental plates or full dentures. I have pretty darn good insurance. The staff is excellent. They are friendly and extremely professional. I had 23 extractions and temporary dentures within a couple hours. Here it is 5 months later and I am looking forward to the permanent dentures. The initial dentures have only required reline, but that is healing taking place. If you need dentures, there is no better place in Omaha.

I had X-rays taken here, and they tried to overcharge me, so I decided to go somewhere else. When I…read moreasked them to send my X-rays to the new dentist, they refused. Very unprofessional and frustrating experience. I would strongly recommend staying away and choosing another dentist.