We relied on the stellar reviews we saw on-line (especially on Home Advisor) and chose this company…read moreto apply a flaked floor coating in our garage. There were some initial problems which the company mostly remedied. They have not been helpful with the most recent problem. The floor coating was applied in September. We went on vacation in November and left our cars parked in the garage. When we moved our cars after vacation our tires stuck to the floor! Sections of the floor peeled off on one side (exposing bare concrete) and a large crack formed on the other side. We had two other companies inspect the floor after that happened and they both said that the concrete floor was not properly prepared and if the concrete isn't properly prepared, the floor coating won't adhere to it. Save your money - go with a different company.

After careful research and contact with several local companies I decided to go with this one and I…read moream so glad I did. Tom and Phil are true professionals and explained exactly how their process differs from the competition and how the materials and process they use is better and higher quality. These guys are the real deal and the garage floor came out beautiful with a nice finish and coating and was sealed nice and tight. Plus the job was cleaned up and you never even knew they were there. They are a true pleasure to work with and I would highly recommend them to anyone looking to get their floors done in the garage or basement etc.!

Thinking of going with a modular home or with a panelized garage? Give GBI a call, having worked…read moreon many projects with them and being ready to start one of my own I have had nothing but a positive experience working with them. Can't wait to have another garage I can't park in due to too many toys!!!

The biggest problem we have had with GBI is their lack of coordination with their workers and lack…read moreof communication with all involved. The office had told us we would be in our home by AUg-Sept. We had no place to live when Nov 1 came around so we had to move us and out stuff into the unfinished home. Still today, after I emailed the owner several times to let them know that outlets were still not working, some doors still did not have trim, wall still had not had a coat of primer on it, the middle of the house is not level. Out letters were ignored. We have had to hire our own workers to get this work done.

I've been using Koopman Lumber for over a decade, I'd describe them as a boutique hardware, paint…read moreand lumber store. They are much smaller in scale than a Home Depot, but offer more personalized service, and a faster and easier solution for most related needs. For example, when I purchased a gas grill from them, it was assembled and delivered on the same day of my order. They delivered it to my deck, ready to go. I needed to match a ten-year-old outdoor trim paint for my deck and didn't know what color was used. Not only did they scan it for a perfect match, but they also provided a free paint sample can (see photo) so I could test it. They provide one free paint sample per month if you're in their customer loyalty program. You can't get everything here, but you can get most things, and find them faster and easier than the giant box store alternatives. It looks like they are only located in Massachusetts, with 11 locations. I will return.

Knowledgeable,helpful & pleasant.... What a combination! Exactly why shopping at small businesses…read moreis the best!!

Greg at Finish First Floors was all around outstanding! Our floors came out amazing! Greg came…read moreout to take a look at the floors in our new house to see what could be done. We didn't know what type of floors they were or if they were even solid wood and could be refinished. Greg was able to determine the type of wood (American Cherry) so he could then come up with a plan to go about refinishing them. Greg kept us informed about what he would be doing and what step he was on in the process. The whole process took 6 days because we got an extra coat and the weather was not helpful with letting the coats dry quicker. Our floors were pretty beat up, looked like the previous owner had a kids with cleats. The previous owners also did not put pads on their chairs or stools which didn't help. I am including some before and after photos. The work is amazing and would highly recommend Finish First Floors!

Absolutely the best! I thought the entry wood floor would need to be replaced due to 30 years of…read morewear damage. NOOOOOOO. So so happy. Great price, great job and soooo clean! I am going to have him redo the main floor! Thanks!

STAY AWAY If we could give zero stars we would, Twenty Thousand Dollars and the floors installed…read moreare horrible- Owner could not care less, never even came out to inspect the final job or address the issues TOTAL LACK OF CUSTOMER CARE, ZERO ATTENTION ONCE SALE IS MADE AND CHECK DEPOSITED GO ANYWHERE ELSE!!! Now watch the owner as he plays the blame game and takes ZERO RESPONSIBLITY for a shoddy job!!! All caring employees left this place for a reason!

100% Disabled Veteran Warning: Marra Flooring & Their Supplier…read more I rarely leave reviews, but after a year-long nightmare and $60,000+ down the drain, I feel an obligation to warn others. From the very beginning, I told Marra that the one thing that mattered was a floor that wouldn't creak, splinter, or trigger me -- something that has bothered me since my deployment. A year later, I'm stuck with the exact opposite. What happened: Safety hazards from day one: Boards chipped immediately and lifted early. My kids and I have gotten multiple slivers -- some up to ~2 inches -- lodged in our feet. Marra didn't seem to care. Worsening over time: Even replaced boards are lifting, creating elevation changes you can feel underfoot. Rob, the owner, told me directly it was the last time he was addressing the floor -- despite obvious issues that remain. Not normal wear-and-tear: Marra staff, installers, and even the manufacturer's inspector acknowledged this was abnormal and a bad situation for me. One inspector told me outright he wouldn't sell this product because of its known chipping issues. Installation & project management failures: Basic protocol ignored: The subcontractor installers (honest, professional guys) told me they disagreed with Marra and said the flooring wasn't acclimated properly in my home before installation. No real project oversight: The project manager asked the subcontractor how replacements were done -- he didn't even know himself, nor was he present half the time. Missed scope / measurement mess: They missed ~15 sq ft. Even Dylan admitted it was missed. Later, they rewrote history in email with "not in scope." I re-measured: we had more flooring left than the zero-waste minimum, proving the 15 sq ft should have been installed. Mismeasurement ripple: At one visit, even Glenn questioned why 33+ boxes were still on site (more in spare room), he was the one that mismeasured. Supplier red flags: According to the DOJ (press release, Mar. 25, 2025), Marra's supplier Evolutions Flooring and its owners settled an $8.1M case over falsifying import records and evading duties on Chinese flooring. The whistleblower (Urban Global LLC) that sued them was extremely helpful to me. They confirmed my suspicion: if a supplier will cut corners at import, it's not a stretch to think they'd cut corners elsewhere. They even connected me to the only U.S. lab that can properly test this wood (located down south). Promises not kept: Refunds: Dylan promised to reimburse me for my own product used during repairs. We used more of my product than the manufacturer provided. No refund to date. Verbal vs. written contradictions: In person, Marra (including Rob) staff called the issues "unacceptable." Rob said he would be fixing many spots he pointed out (spots that still exist today). In email, they walked it back. Lack of urgency: I had to push to get inspectors scheduled, then push for updates. When inspectors came, they didn't even check all damaged areas. Manufacturer tried to say it was my basement being too cold, Marra didn't push back on this to my knowledge. How I held up my end: I followed all manufacturer specs and even went above and beyond by installing a robust HVAC system exclusively to protect the flooring's environment. Do your homework before trusting them: BBB: Check their DBAs, complaint history, and ownership structure. Wayback Machine: See archived warranties/spec sheets and how their parent/child entities shift over time. This company shuffles names and info. Turning this mess into something good: I have ~1,000 sq ft of this flooring remaining. I do not recommend installing it, but I'll give it to a veteran or family in need who understands the risks. If I can't place it, I'll sell it and donate the proceeds so at least something positive comes from this. Final note to ownership: Rob wears a cross -- a symbol of integrity and accountability -- but never took ownership of this situation. I'll gladly send him a signed copy of Jocko Willink's Extreme Ownership. It's a lesson this company desperately needs.

What a great place to do business with. Total professionals with a family run business vibe. No…read morepressure sales and great pricing to begin with. Very knowledgeable, friendly and a level of service that is rare today. On time and on point with any and all questions answered completely. They came in and transformed on old farmhouse kitchen floor from a disgrace to a masterpiece. The people you meet in the store are the guys who are going to do your floor. No anonymous contractors ie Home Depot. If you need flooring of any kind and don't go here you are making a mistake. Old school craftsmanship with state of the art products. A great experience, I highly recommend giving them your business, you won't be disappointed. Well done Guidos Soft Step

I just had a floor put down in my bathroom. They came on time at 9 am on the dot. Was here For 6…read morehours. It looks amazing . I would recommend them over home depot any day. Thay know what they are doing.....Love it. Great job..

Rich at Floor Source is exceptional to work with. His attention to detail is outstanding, and he…read morehas made sure the flooring choice meets my expectations especially given that there is a vast selection of options in store. He is quick to respond to every question and always helpful and professional. Most importantly, his kindness and genuine care makes the entire experience easy and stress-free. I highly recommend working with Rich.

we ordered tile for our new home in October, Due to circumstances beyond our control, our install…read moredid not occur until March. At that time, realized we were going to be short two boxes of tile. We thought we were in big trouble, matching the tiles would be impossible or so we thought. A phone call to the amazing Suzette and less than an hour later she had two boxes from the same lot so they would match perfectly!!! She was told it would be several days for delivery, but lo and behold they were in the very next day! saving the day and no delay in our job. Take that big box stores, personal service and people who care are out there !!! Thank you

The overall experience was perfect. We gave Paul an idea or what carpet we were looking for. He…read morebrought us immediately over to a few selections, Gave us a sample and we were out the door in 20 minutes. As soon as the shop closed, he came over and confirmed the sizes of the room. The next morning he emailed and called with a quote as well as provide installation day and times. The crew arrived 10 Minutes before schedule, completed the two room and were out the door in under 3 hours. Thiago and his assistant were excellent as well. Overall an Excellent customer experience.

Two months post-installation (Nov. 2023), and I am still LOVING this luxury vinyl plank flooring!…read more It makes me happy every time I walk in the room, and it is a breeze to keep clean! SO glad I went with this, and SO glad I went with Post Road Carpet in Marlboro!