I would NEVER use this company, as all they would do is set traps and check them weekly. They do NOT check for or close-up entry ways, so problems WILL CONTINUE no matter how many traps they set. If you don't resolve the main issue, everything else is a waste of time & money. My opinion of tis company is VERY LOW and I would NEVER consider using them with their idiotic & totally ineffective business model. read more

these folks insisted on money up front for a season service,( till November) came one week, did not catch targeted animal and never showed up again, never called, hard to reach. I have also called their corporate office three times and still no resolution. Not sure if this is a scam operation or poorly managed! read more

I heard noises in my attic so my husband went up there to check and we found a racoon. I immediately contacted critter control and they sent someone to inspect. After a while they quoted me $3,100 for exclusions and removal. The removal was in the form of a liquid thats supposed to scare them away. It didnt work. Then they sent someone out and he was able to remove the racoon babies which in turn caused the mom racoon to leave. They claimed to have sealed off the entrance which was a vent on the roof and said I shouldn't have any issues. WRONG! A week later I got my insulation guy to go up there to remove and replace the insulation and found a bat!!! So now I have a bat in my attic and when I called Critter control to find out why no one noticed this critter, they didnt have any help for me. Claimed they'd send someone but never did. I was so furious that they sealed up my attic with a bat in it. A few weeks later, my husband goes up into he attic to inspect and found that the bat was gone. I was relieved at first but I couldn't believe it when he came down and told me theres racoons in my attic AGAIN!!!! They didnt actually seal anything because I have racoons living in my attic, and clearly the bat found its way out. What a WASTE of $3,100. I'll never recommend this company to anyone. read more

DO NOT USE THEM! They claim that they seal off all entry points but we still have rodents in our attic. Then when you call them they ignore you. read more

this company never showed up or called. I was told they'd be here during a 2 hour window today. Unfortunately no show or call. Will not give them business. read more

This is my experience from calling to my free consultation. I did not pay this company or hire them, so I cannot speak about that aspect. :) I called Critter Control after hearing noises in my attic. I was text back rapidly and the call center took my call and scheduled me quickly as they had availability. A service advisor (I'm not sure what the exact title of the person was) came out and met with me. She was nice and explained the process of checking my house, in the attic and via the roof for evidence of rats, raccoons and critters. This process took a while. I lowered the attic stairs for her. Upon looking, there was no real evidence of droppings but my attic is not very accessible, which I knew. She went onto my roof and inspected some areas, I have filled some holes with spray foam which I was told doesn't work for rats. As we spoke, I could tell this conversation was more fear mongering to upsell products and services and not so much what needs to be done to help me figure out what is wrong. There was talk about sewers, etc. I called because of noise specifically in one location of my attic...sales sales sales. The recommended treatment for exclusion, some sanitizing treatment (for the unknown critters) and removal of the unknown critters was quoted at $4,000.00. I almost laughed out loud. She was then very pushy on the sales end to get me to hand over a credit card to close the sale. I mentioned from the beginning that I have to discuss with my partner. But it is obvious this company is very sales driven. When I went outside to bring some garbage out, I saw an iguana on the roof next to the large opening that was pointed out. We removed the critter ourselves and will patch up the hole. So, free consultation from this company is totally worth it! But do your research and if you want to save $, don't fall for the crazy expensive sales tactics. read more

If you want to overpay for a service where they promise you one thing and deliver another, use these guys. I'm an idiot for using them. We had them remove a bird could have gotten it done for $300 elsewhere $600 with sanitize. Critter Control sold me on their superior service that included exclusion. Exclusion is where they fix all the holes/soffits and some fascia board in my case to prevent birds coming back. The service was offered at $3100 and discounted to $2800 if I took it then. When the tech got there, her actual service was a downgrade from what the sales guy said. He said if the bird was there it would be hand removed, she said she couldn't hand remove the bird, so we had to rely on it not being there so she could close the soffit and prevent it coming back. She said it wasn't there, I guess I have to believe it. Then she proceeded to close the soffits, but when she got to the fascia, she again differed from what the salesman said. I complained and they said they would come back on Monday with a manager to do it as promised. That was 2 weeks ago. I ended up hiring a contractor that cost me another $3200, so I paid $6000 overall for something I thought was going to be $2800. I was duped by savvy sales. Don't be duped. Use the less expensive removal company and hire a contractor to fill/cover the vulnerable areas or do it yourself. read more

I had to call this service because of raccoons, and as it turned out, rats in the attic. The tech's eyes lit up when he saw that the raccoon compromised the weak soffit we had and said they would only replace it with a stainless steel soffit. This ended up costing over $4000. They were also supposed to clean and sanitize the attic, which wasn't really done, they just simply sprayed it with something, no thorough cleaning at all. The steel soffit is fine, except part of it is loose because the screw didn't catch it well, when I called to get this fixed, someone was supposed to call back but never did. Now we have another rat in the attic, so whatever steps they took were not completely effective. read more

We heard noises in our bathroom ceiling. They came out, looked in our attic and claimed we had rats. Just started so not too bad. Associate sat with us and showed their pricing, $2500 plus $90 month. Something didn't feel right do we declined. We called our normal pest control company, and they did a more thorough inspection and found NO indication of rats. The culprit....2 Iguanas. They crawled in the exhaust fan off the roof. Extracted and all vents covered for way less than $2500. They have an agenda to find something instead of doing their real job. read more

Trust all of the negative reviews about this company. The sales person Daniel Kalchik told us that we had "a severe" rat problem. We paid $2,900 to take care of it. He sold us on a supposed "disinfectant" package to help after the rats are gone. Well we had one mouse, and after the so called disinfection we still have the same smell in the attic. The company is a rip off. DO NOT trust them! read more

Paid for a service ,$899, that it turned out I did not need. I was told I would get a refund. That was in August. Since then I have called and spoken to multiple people at Critter Control and was told I would get a call back each time. Not one time has anyone called me back. DO NOT UISE THIS COMPANY FOR ANYTHING. read more

What an excellent pest control company! They are worth every penny! I had a major rodent issue inside the crawl spaces of my townhouse. The issue was so bad that the rodents ate through the roof, the installation, and the air conditioning ducts. After contacting the property management company about the exterior, and calling other pest control companies to handle the interior, and getting absolutely no where fast, I called Critter Control. They came highly recommended by two other homeowners in my development. Anyway, Daniel with Critter Control came to my home the next day to assess the damage. He was extremely through. The next day he returned with a contract. The price was the same as what my neighbors paid within the past two years; so, I was not shocked. Now, Critter Control is NOT cheap! They are expensive; but, "if pay peanuts, you get monkeys." Every three days a tech came to check the traps. He always came on time, and at a time convenient to me. After one week had past, Critter Control tech came to my home to blow in installation, the "existing" had been eaten away. While the techs where working both Daniel and his boss, Jose', came to my home to check on the work being done, and to insure that I was fine with work being done. As I rarely experience such professionalism in Florida, I was blown away. They have rid me of my rodent issue, once and more all! Thank you Critter Control. You are the best! read more

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Very happy with the job. Came right out. Jay made sure everything was correct. He even went in the attic and saved a baby raccoon. He made sure the job was done perfect. Very happy with the company. read more

Quite interesting how there are more complaints on Yelp, but not as many on Google... I wonder if it's rigged with fake accounts on there. Anyways, what are you guys doing to fix your mistakes? Please provide specific examples. Like after someone pays you over $1000 and you end up causing water damage to their house like you did for one of the Yelp reviewers, do you guys come back to repair the damages and actually take care of the pests for FREE? Or do you end up charging them more?? I see your responses to the customers to have them contact you guys back. If any of them did, please be honest and tell us publicly of some instances of what you would actually do to redeem yourselves in those situations. In one of the Yelp reviews, someone said you guys responded quickly. However, that was not MY case. I called one day in the morning about a rat in my bathroom and needed assistance. The lady from Critter Control told me on the phone she wasn't able to tell me how much it would be at first. For some reason, she said she needed to ask her manager about that, which I didn't understand because it sounded like it's something you guys aren't familiar with... However, she got back to me and told me that for just the inspection alone was going to be $229 (as if that manager just came up with a random number), and if there was a rat capture, it would be $69 per removal. She said she would contact someone to get back to me, BUT I didn't get called back until the NEXT day. Well, guess what?? The rat in my bathroom I informed you guys about had time to run off and hide somewhere else. In the same day I had called, I tried to leave my front door opened for the rat to leave since the bathroom is about 5 feet away, and I attempted to block off a pathway to the door. However, I ended up needing to go somewhere and closed my door thinking that rat could have left by then (about 5-6 hours after I initially called Critter Control, btw). About 30 minutes after I had left, my security cameras notified me that they captured the rat just scurrying around my damn place. By the time I got back home another 6 hours later, it disappeared somewhere and just roaming around my attic. The next day, a guy named Jon/John from Critter Control left a voicemail, and I got back to him around 5:00 after I was done with work. He couldn't help that day because he said he stops working at 4:00. He couldn't come the next day either because I get done with work when he's already done. Basically, I needed to wait until the weekend, which just meant more days for the rat to potentially cause more problems, chances to reproduce, chances to bring in lice, etc. As more days kept going by, I just thinking these guys aren't as accommodating that some reviewers are making them out to be. Now I just keep getting voicemail from that guy to call him back. Yay... read more

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Paid $700 to lay 2 cage traps for 5 days to catch an armadillo. No results. While they extended the traps for a few days, it's totally insufficient and they have no suggestions how to catch this other than asking us for a maintenance contract. Really? Greg, their service man was amazing though. Do your research and while Tru tech was a good company, before critter control, Orkin now owns them and unfortunately it's only about the fee. Go elsewhere. read more

I wish I had read all the reviews on Yelp before hiring this company. Threw away over 2000 dollars to have them Come and seal a few holes on my roof, place two cheap bait stations in my garage... No wonder why they ask for the money upfront.... Such a ripoff read more

Spent thousands to seal up our roof. The guys who did it seemed professional - no complaints. They put up traps before sealing the attic. The company promised to come by and check our traps before and after sealing the attic. My wife called a week after they sealed the attic and asked for some one to come check the traps as she heard a trap go off. The coma My rep said there was no need to check the traps they put up so soon. Fast forward a few weeks and I just pulled a maggot infested rat from our attic while trying to get Christmas decorations down. Merry Christmas from critter control! The company was apparently bought recently and they clearly are struggling. Update: the company provided a refund of their pest removal fee after being contacted today To me that's a good sign they care about their customer's satisfaction. I sincerely they get back to their previous service levels. We need quality pest control in south Florida. read more

Absolutely surpassed my expectations. Where has this company been all my life??? Fastened down screens, spackled holes, filled in gaps, battened down openings that'd been loose for 30 years; fixed soffits; trapped critters; even drilled down molding. My house's dream-come-true !!! Totally alleviated problem--and then some! I literally do not have the words to do this guy justice. Absolutely awesome! read more

Critter Control - Critter Upper Right--Now in Total and Complete Absentia! - Pest Control Near Me

I used this company last May/June due to a raccoon getting into my attic. They came out immediately and told me it would be close to $3000 to get the raccoon out and all my vents in the soffits replaced. Also due to the difference in height from my back roof to my patio they couldn't reach the vent where the raccoon had busted in, therefore having to put this mesh that connected to the 2 roofs. They were quick I will say that. But here we are a year later and raccoons have broke threw the metal mesh at a seem that was not properly installed. I called 2 weeks ago and got a call back 2 days later, when I returned the missed call and left a message, I still have not since received a call back.. my dad climbed on the roof and put zip ties closing the gap temporarily. Still waiting for a return phone call.. ohh and they said my warranty expired in June and I would be responsible for anything additional going forward. read more

Critter Control - This is how my dad had to fix as a raccoon just opened the seem and crawled right in - Pest Control Near Me

A total rip off. I paid almost $500 for mole removal. They said they removed two. After they pulled up the traps, there was still mole activity in my front yard. They said they wouldn't come back out because it was too late in the year and the moles would be digging down to far for the traps to be effective. It is now mid-December and my yard looks like a war zone. Multiple mole hills and tunnels. They definitely have not dug down. I will now need to roto-till and reseed my front yard. Very disappointed. 0 stars is not an option, but if it were, that's what I would give them. read more

We had rats and lots of them I don't know when it started, but it sucked called critter control. The guys came out right away wasn't cheap, but they got the job done climbed in the attic which is small put down traps and started to catch the rats. Once the we're gone the next group came out and sealed up the house using cement. The technician spoke to me on the phone while I was working in the Middle East and explained to me what was going on. They used a fog to blow thru the house to look for openings and closed everything up also sprayed something in the attic to kill the germs from the rodents droppings. It must have worked because we haven't seen or heard anything in the walls or ceilings since. read more

One night I was asleep and was awakened by noises in the ceiling so loud I thought someone was trying to break into the house. The next day I mentioned it to my roommate who replied, "You're just hearing that now? I've been hearing noises on the roof. I think we have a cat living there." I told her I don't think it's a cat, I think it could be raccoons. It was at that point after doing some research she decided to contact Critter Control. I am so grateful we got Edward "Ed" Ashton. I couldn't imagine having gotten a more experienced, understanding and personable trapper. Ed surveyed the house and laid down the traps. He gave us insights into raccoons and came back every day to check the traps. I was in constant communication with Ed when we finally saw a baby raccoon and then when we finally trapped the mother (who's babies were old enough at this point to fend for themselves since she was no longer milking). If that's not enough, the kindness and humaness that Ed shows to his customers and the wildlife itself is just commendable. It's not everyday you see someone who truly loves their job and is good at it, but Ed is definitely a wonderful and rare find. I would definitely call him again and recommend requesting him for any Critter problem you may have. read more

Critter Control - Baby Raccoon - Pest Control Near Me

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Recently I had,and,still have problems in my attic. Do not recommend this business,very expensive and once they get the payment not helpful. I called the first person that came for the inspection and his answer was"I talk to many people you have to call the office" the girl at the office said she was going to send the Supervisor to the house to check the job done and see if something was missed,however that did not happened instead they sent the Workman that handles placing the traps and picking them up(he was very nice)I'm out $1000 and still have the problem. I work very hard to throw money away like this. Shame on them. read more

Thank you, Felix!!! Kind, compassionate, professional... I appreciate all the professional that everyone at Critter control demonstrates!!!

I heard rodent noises in my attic and walls, and Critter Control charged total extermination $1000. After 3 visits setting traps in the attic, I still heard noises but they wouldn't come back. They referred me to a plumber to check the sewer line (passing the buck). I pulled out my stove and found a large hole in the wall. I set traps behind the stove and caught 4 rats myself. They did nothing to fix my problem. read more

They'll pick up and tell you it can be handled. $600 or so to set 2 traps outside the house. No one knocks or says hello once they're in the backyard. Just ignore you, they take a day or 2 to reply to a text or call about how we had 6 raccoons coming every night. As soon as traps were placed we didn't see or hear any for 5 days straight. They don't care to consult about where to put the traps or anything. Do not recommend this company for anyone in the future. Terrible customer service it's obviously a well put our stuff up and we don't care what happens during or after because they're already paid.. read more

They won't answer you and they will charge you 400 to pick up a rat to throw it away. They rarely show up. Made my infestation way worse. Orkin is far better and far more responsive and a better value for your dollar! My home is now ruined because they have not gotten back to me. read more

Signed VERY expensive contract covering my attic for 1 year. Now, when I need someone to 3rd inspect, they want $100!!!!!! I spent $2400 for this service. RIP OFF !! The contract is worthless. UPDATE: After several phone calls, the issue was resolved to my satisfaction, and I was offered apology for the situation. Now a satisfied customer again. read more

Make sure you get the 're-treatment warranty period' in writing. While the 're-treatment warranty period' is mentioned several times in the contract there are no dates or number of days. Technician verbally quoted a 90 day warranty period. Bugs returned in less than 60 days. Called for re-treatment. Was informed my warranty period was 30 days. Service included 2 treatments 2 weeks apart. Contract states Warranty period starts at initial treatment so there was only 2 weeks left in warranty after the service was complete. I find this a bad business practice and would warn all potential customers read more

I have called this company twice now to remove a squirrel from my attic. The first time I was promised a call from Brandon within an hour. This was on Wed the 27th of October. I called back Nov 1st, yesterday, because I never heard from Brandon. I stated my issue calmly and without anger. I was promised the issue would be escalated to the manager and someone would be getting back to me. It is now over 24 hours later and I still have had NO response/no phone call/no voice mail. This is inexcusable and I cannot believe this company had such a high rating with the way they treat their potential customers. Needless to say, I won't be using them for my current situation or any situation in the future. I am far from a Karen, but if you want my money as a customer then you better at least respond. I've been fairly patient considering. My recommendation to everyone reading these reviews: STAY AWAY unless you want to waste your time and let whatever critter you're trying to remove continue to remain in your home and destroying whatever they are. TERRIBLE CUSTOMER SERVICE. read more

This is not going to be nice but my complex of 7 townhomes has been using critter control now for a few years but just try to schedule inside your home maintenence with the main office or perhaps one of there technicians! Not possible is all I can say , everytime i get excuses why they have not been able to service me but the problem lies within there poor communication service. Example; when they tell you the'll call you right back , don't hold your breath because you will die and then when they do call you 5 hours later its not the person who said would call you back its a technician who leaves you a message with no return phone number...in conclusion i guess there no better or worse then any other pest control company i just expect a little more from the companies i do business with and i don't recommend critter control..!!! read more

I had just recently moved in to a home and found we had some ants. Nothing major and not a dramatic amount. I had Critter Control come pricing was decent so I went with them. I ordered a one time service through them which I would expect to at least resolve my problem for a good amount of time. Two weeks later ants are back and Critter Control does not "Stand behind" their one time service. Instead to subscribe to them was my only other offer. I have looked around various places and they ALL offer at least 30 days free of insects. Would not recommend or be using their services again. read more

Critter Control is not the pest control company for my apartment complex, but I wish they were. When I had a rat infestion (one, possibly two, rats that left a BIG mess), my complex responded in a professional manner, but it took them three days to catch the rodent! During that time, I was living with the threat of a scrambling animal and its droppings. Once the maintenance crew fixed the problem, I wasn't convinced, so I called Critter Control. The technician called immediately, scheduled a visit the next day, evaluated the solution and walked the rest of my apartment, looking for other entry points. I appreciated the thoroughness of his visit and the time he took to assure me that the pest wasn't going to get back in. Since then (February), I've had no issues. I highly recommend Critter Control even if your complex doesn't contract with them. Call for a second opinion, so to speak! read more

The absolute worst. The initial execution was fine, but in the process of closing some gaps in the joins on my roof (to limit access to the attic) they created a roof leak. Not the end of the world, but now they wont return calls, wont show up to look at it, nothing. I have already had a roofer fix the roof and the ceiling inside. I can not imagine worse service and now I have to go after them over something we could have fixed with a few bucks and a handshake. NEVER USE THESE GUYS! read more

We are getting a new roof and suddenly we had a rodent problem in the garage, attic and house which we have never in 24 years experienced . We had a RAT in the pantry which of course freaked us out. I emailed Critter Control in the middle of the night and first thing in the morning I was speaking with them and they sent a specialist out by 1:00pm that same day. Starting with the woman that I spoke to I had a good feeling about the company. Eddie, the Specialist called to let me know when he could make it . He was so professional and conducted a thorough inspection inside and outside the house. He took pictures and showed us all the entry points the exposed roof had created. He gave us an estimate for the immediate extermination and to repair and correct the entry points. That day we hired Critter Control. Eddie set traps in the pantry and attic the same day. Cameron then took over and is coming 3 days a week to check the traps. He explained everything to us on rodent behavior and we don't even have to look at the traps if we don't want to, and believe me I don't! The results have been great and they have a guarantee for a year! We are sleeping much better at night knowing that the critters are being eliminated and the openings will be sealed tomorrow! We highly recommend this company and the excellent professional that work for them! Kudos to all!!!! read more

The guys working on my pest control issue were great. I spent thousands with the company. And they were very responsive. With that said. I am still catching rodents and all my checks have been cashed. The company line is they can not guarantee a complete eradication if there are adjoining buildings. read more

I have been using critter control since Irma a little over 3 years ago. After Irma, I ended up with a rat problem and these guys were great. I have had a regular maintenance service with them ever since for rats and insects and have been very pleased with their service until recently. They were very good about notifying me when they would come to service the rat traps, then I would get an email summary of what they did, an invoice and a receipt. The last 4 or 5 months no, invoice, no receipt, and no summary of what they did when they were here. I even got a notice that I was 2 months behind on payment when I never even received a bill. I have tried calling to find out why I dont get an invoice or receipt with no luck. I want to like these guys but the customer service has deteriorated significantly. read more

After hearing noises in my attic and seeing a raccoon in my yard, I called Critter Control of Fort Lauderdale. They had helped us years ago with a rat problem and we were not disappointed this time either. They came quickly and clearly explained to me the steps they would take to drive them away or trap them and then seal up the house at several potential points of entry. We thought we had gotten rid of them but the critters were persistent. Both Matt and Spencer came out repeatedly and finally caught a raccoon family and took them away. A few weeks later when we were sure we had gotten them all, they came back and finished the job, sealing up the access points. The whole team could not have been nicer or more professional. Matt and Spencer went above and beyond to make sure that the problem was solved and we are very appreciative. read more

My family would never recommend critter control! We had an issue with animals constantly getting into attic and critter control assured us they could fix the issue! After paying them over $1000 they told us they could not come out more than 3 times as they could NOT fix the issue! They were extremely incompetent! They made a hole in roof where we then had water damage in house and they never rectified the damage as they said they would! The management could care less and were extremely nasty! We have never had such bad service with a company! I highly recommend using others NOT critter control! They were the absolute worst to deal with! read more

If you have a critter that needs to be removed, I highly recommend Critter Control. Found them on Google with excellent reviews and they deserve them! First, it's the weekend and Heidi answered the phone (Not a service, a real person). She was so pleasant, gave me a quote, and scheduled same day service in one call. Tom, the technician called ahead and arrived as scheduled only a couple hours later. Also very pleasant, Tom took care of my iguana that was tightly lodged in my chain link fence. The iguana left in a bag and there was no remnants of where it once was. I would absolutely recommend and use again.... If ever needed. My job was small and i was treated as well as someone with a large need. Professional, excellent customer service, knowledgeable! read more