Mike was honest, reliable and arrived early. We had previously contracted with Terminix who sold us on a $4K rodent exclusion plan. Terminix did a great job of selling us the plan but has been completely ineffective since then - it's been 2 years and we still have the exact same issues with mice. read more

During the cold snap we had a Raccoon set up home in our attic. it also brought a skunk smell as it must have been sprayed. I called Critter Ridder twice as I was anxious to have the crittper removed. This was during the week during business hours. 4 days later and still no return call. Then called Jesse's Critter Removal. He answered the phone and within 2 hours he was at our house with his crew. They spotted the raccoon and went about closing access points leaving one with a 1 way gate. He placed a remote camera on the exit and that night Rocky left the building. He came back yesterday and permanently closed all of access points. Jesse has a 2 year warranty and I could not be more pleased with his work. read more

I highly recommend Mike Dillon and his team. Mike was thorough in his inspection of our porch and home related to critters who seemed to gravitate to it, he was very fair and reasonable in his pricing, and his crew did great work. His wife, Cheryl, who handles the work schedule communicated frequently and coordinated with me about each trip to our home for approval and gave accurate times related to when each person would arrive. Everyone was friendly and polite and just gave great service. I also love the one year guarantee that brings a sense of security. Again, I highly recommend!!! read more

Unfortunately didn't have the best experience here. Although Mike Dillon seemed very knowledgeable, it was tough to nail him down with scheduling or receipts and details. We had an opossum die under our home. At first they weren't able to get it because there were too many fleas so we added a flea service with Mike in additional to the animal removal. He did get the dead animal out and began a flea treatment service. We had been displaced with a 6 month old baby during the infestation and the communication on the plan for service was really frustrating. Once we paid we weren't able to get a hold of him again to complete the job. We had to involve another pest company to finish the job and move back in. read more

Critter Ridder provided excellent service for our rodent issues in the attic. Mike, the owner, and his team were knowledgeable, professional, thorough and timely. We had collected multiple quotes and Critter Ridder's service plan and price was the best. The rodent infestation was ended over several weeks of close monitoring by the team. Then the exclusion process was implemented to prevent future infestations. We are so grateful for the service and highly recommend this company. read more

Sharing an update after teams response. I have added a new video showcasing a squirrel that could not get back into my attic via an access point on my chimney. In the same video, you can see a squirrel trapped in the vent trying to claw out. My chimney vent was never identified as an entry point by Critter Ridder, nor any other small holes on the perimeter of my home. ABC Home & Commercial services came to my home, reinspected, identified many additional small entry points, and mainly the open chimney vent. Since then, ABC has successfully removed the rodents (squirrels) from my attic and come whenever called. Unlike Critter Ridder, if you call after initial service, be warned, you're looking at an additional $1,500 fee. I would HIGHLY recommend ABC Home & Commercial Services Pest Control to anyone experiencing this issue moving forward. read more

Service Requested - Attic clean, rodent detection, new insulation. Quality - Owner was semi responsive initially, came out to assess. Failed to follow through with any recommendations or quotes, despite several commitments. Value - seemed knowledgeable and promising at first. But I can't ignore the time I wasted waiting on their follow-through. Maybe they're inundated with business, but seems more like disorganization than anything. Overall disappointing service (or lack thereof). read more

Very disappointing service from Critter Ridder. Offered us flexible pricing if we paid up front in cash, and then promptly disappeared for a week. Took over 6 weeks to complete exclusion work that should have taken 2 max. Finished the job today, saw some disturbed earth next to our deck and instantly said our dog must have been digging there and that our warranty was void. read more

i used this company years ago for a rodent issue at my office. there was a horrible smell and we couldn't get rid of it. the owner helped us and he was an honest man who took his time and explained the options we had and he could have taken the job and money from us but instead he gave us great guidance and suggestions to help l the issue at the moment and prevent this from happening again. years later i used him to close up vulnerable points at my new home and then my next home. i will always seek him out 1st bc i know he's an honest man. read more

If you have a rat infestation, I strongly suggest looking elsewhere. I paid a total of $4,000 dollars for their work, and it did not stop my rat infestation. The original reason I hired them was because of the warranty. I have an older home and knew that the issue may be somewhat complicated. They never caught a single rat. Never put a dent in my issue. When I was hearing noises again shortly after they did work, they sent out guys to check for holes that missed major areas. They haphazardly filled things with caulk, which looked horrible, and will only keep out rats until they chew through it again. And each time I called after the initial work done, they acted like I was a major annoyance, and told me I would need to keep paying for missed holes. I got fed up, realizing they would not honor their guarantee after BEING REQUIRED TO PHOTOGRAPH the rats with a wildlife camera to PROVE that they were still there, and nothing being done. So I looked elsewhere, distraught, thinking my problem was potentially unsolvable. It was not. Since I have had a true professional working on my house, (highly recommend EvoFoam Pest Control) he has found and sealed 5 holes that Critter Ridder missed, and trapped and killed half a dozen rats. When, if I continue hearing noise he has been able to address each concern, and seal up holes and trap the rats, and I have paid less than $500. I also have a program in place to prevent re-infestation. Ultimately, Critter Ridder charges too much, and then does not stand by their guarantee if their work is not initially successful. There are a handful of reviewers that had similar experiences. This is how they operate. read more

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Mike is a great guy these videos show the range of animals attempting to get back into the house. read more

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After hearing sounds in my attic and realizing that it was almost certainly raccoons, I knew at least two things for sure: 1. This is not good 2. It is more than I am qualified to deal with, especially since I had no idea how they were entering and exiting my attic (I had done what I thought was a thorough assessment) Based on a suggestion from a friend, I called Critter-Ridder and spoke with Mike and learned that he was the owner. Mike told me that he would have one of his associates out later that day to look over my house and give me a quote based on several factors (size of house, roof pitch, conditions, etc. As promised, I was contacted by Clint. Clint showed up and spent 30-45 minutes on both my roof, as well as in attics. He then showed me where he believed they were entering and exiting. I told him that I was skeptical that such a large animal could get through such a small opening. He explained that if they can get their head in the opening, then they can get the rest of their body in as well. He gave me an estimate that included setting up cameras in a couple of different areas, as well as labor and materials to seal up all parts of the house that would ensure that NO critters, rats, ring-tail cats and squirrels included, would be able to access any area of our house for a period of one year, or they would return to address any additional issues without further charge. After thoroughly discussing the quote with Cling and developing a full understanding of what their work would encompass, I agreed to the price quoted. The next morning, I received several video emails from Cheryl, a co-owner and office manager. It clearly showed a mother and four young raccoons nesting in my attic. Moreover, they were entering and exiting exactly where Clint originally said. The next step for Clint was to set up a "one-way" exit for them that would allow them to leave, but not re-enter through the same opening. That worked great on all but one of the young ones. Clint took steps to make it easier for this last one to leave, but for some reason it would not. That meant another trip to place a trap inside of my attic. Guess what . . . the raccoon got the water and food from the trap, but it malfunctioned. That meant another trip with two more different traps and this time it worked. Mike personally came and retrieved the traps and the captured raccoon. He assured me that he would be taking it at least thirty miles away, as this is the distance needed to ensure that it would not return. After this, the cameras were monitored for a few days and then Clint came and retrieved them and completed the final steps to seal up the house. Keep in mind that all of this was performed with outside temps in the mid 90's. In closing, I found Critter-Ridder Austin to be an effective, credible, communicative and efficient company that I would recommend! read more

Pay attention to the negative reviews here. We paid Critter Ridder $1250 to take care of a tree rat infestation. 2 months later the tree rats were back. They insisted that the warranty didn't cover the "new" entry holes. The next company that came in had to redo a lot of their work and patch additional areas that Critter Ridder missed. Not only were they deceptive in their practices, he insulted my wife on several occasions and refused to speak with her. I've never been told how wrong I am so many times. No apologies, arrogant attitude. Worst customer service experience ever. STAY. AWAY. read more

These guys know their stuff and show up exactly when promised. An owl dropped a young rabbit carcass on our chimney! I knew in the Texas heat that was going to smell. I asked if Critter Ridder could get it down the next morning, and we were their first call, exactly when I needed them to come. Very easy to work with. Everything was handled quickly and efficiently for a very fair price. Will be recommending them to neighbors now too. If you've got a pest problem, give them a call! read more

Critter Ridder Texas - A rabbit on a chimney?! Yes, and Critter Ridder had heard of this happening before! Poor bunny, but glad it's removed now. - Wildlife Control Near Me - Austin, Texas

Called to ask for assistance with ring tail cat that keeps returning to my back porch. The owner said, "I can't trap every animal in Austin. I don't have the resources for that." I was dumbfounded because I thought this is what their services were intended for. Very rude. Website is misleading. read more

I contacted Critter Ridder and two other companies to get bids to remove a pest in my attic. I spoke with Mike, who spend over 15 minutes talking AT me with assumptions he made after I gave him some info. I asked him 3x for a time that he could come see what was going on and make some more concrete determinations. Mike flat out refused to come unless he was "the last bidder to arrive" as he feared others would undercut his price. When I explained it was my right to bid the project, and price was not my only determining factor he refused yet again. I get it, small business constrained for resources and certainly a business has the right to refuse business. Just strange behavior. Mike was very knowledgeable about raccoon removal however was tactless in his communications and ultimately just wasted my time. read more

I am so pleased with Critter Ridders. I had a pair of ringtail cats in my attic and CR was very methodical and well equipped to handle the little devils; floodlights, cameras, pheromones to get them out; spent two days sealing my roof and another half day cleaning up after the critters. I have used other companies to get squirrels out of my attic but they didn't seal the roof properly (you know who you are). Thanks guys. read more

Another house.... another critter invasion . Another rescue by Critter Ridder Texas!!! Thank you Mike and Hector for your skills! read more

Critter Ridder Texas - Example of how they set traps to catch the unwanted visitors! - Wildlife Control Near Me - Austin, Texas

I have not not ever had a family member work for this business. Nonetheless, it doesn't negate the fact they will not complete the job nor honor their contractual obligation of the warranty. read more

I used Critter Ritter to get racoons out of my attic. At the time that I agreed to hire them I was assured that they would remove racoons and do everything else required to ensure they did not return. They never did catch racoons despite having a plan that included a trap, a scent sprayed to attract them and video cams installed to watch thier activity. I was told that I could watch video of what was going in my attic however they claimed to have a camera issue after taping for more than a week. After all the work they did and the supposed one year guarantee on thier work the racoons returned just days after they finished. I had other issues that contributed to my situation including tree limbs near roofline and a roof that was twenty years old and had shingle damage. I should have dealt with them first. I would have been able to avoid paying a lot of money on thier technique that did not provide desired result or alleviate the potential of critters returning. I feel like I should have been told up front that those issues needed to be addressed first. Instead I was led to believe that they could provide a solution and they did not meet expectations they promised . read more

OK, it is disturbing to learn that you had ve critters in your attic. But, how often do you find the solution to a big problem with one phone call? Critter Ridder is an aptly named company that got rid of the ring tailed cats that had decided my attic was a nice place to live. Mike and Cheryl were so easy to work with. They set up a schedule to "evict" my critters humanely. The technicians were punctual and very professional. The work was completed according to schedule. If you have a critter problem, call Critter Ridder. read more

No show. No call. No business. Tried to go local. NOPE. On a job that takes several weeks to complete, this is not how a service provider should go in. No excuse. read more

Critter Ridder sealed up my house to keep rats out in Dec 2018. I waited a couple of months to do my review to ensure the rats were gone. So far no rats! I am very impressed with their professionalism. This is a company that does exactly what they say they are going to do. In this day and age that speaks volumes. Critter Ridder came out several times over 2 weeks. They are thorough sealing every possible place they can find where rats could get through. I highly recommend Critter Ridder. read more

I called Critter Ridder per a friend's recommendation. We had a few squirrels invade our attic, and we wanted what everyone wants: someone to save the day. However, we also wanted a no-kill savior who would not introduce chemicals into our home. Mike showed up and not only had the right traps and equipment but he also had a strategy. S nice Critter Ridder has a whole other skills set - handy work - Mike (rather than dropping poison all over the attic) started by filling the holes and cracks where the squirrels were expected to have entered. This way, the varmints were trapped in our attic. He dropped a few traps up there, and within a few days, both squirrels were landed. Mike provided a great service for us and did it efficiently and with a written guarantee. We were very pleased with the service and would use them again - though we hope we don't have to! read more

Well if a phone conversation is any indication.....Critter Ridder is "NOT a budget service"...and "NOT for you". Despite repeated attempts to get a rough idea of the cost of the service, I was told that "I am not permitted to give any estimates over the phone". Why would I waste my time paying $125 and an hour of my day for a service that may cost triple what others would charge for the same quality work... read more

If you have an older home for a lot of money they will do their best to fix entry holes for rodents but should they miss one, that's too bad you're going to be charged again no warranty for their work. Rotten wood or newly chewed is the excuse read more

Critter Ridder did a great job getting rid of the squirrel I had in my attic. Before they were able to come out and seal the house, they came and put down some Bobcat urine to keep the squirrels away. They then sealed the house in several places where squirrels were getting in. Their communication was excellent throughout the process. The nice thing was that they always showed up on time and if they were running late they always called. I would highly recommend them. read more

Returned call from my online request to Mike Dillon: SATURDAy @ 945 AM. Confirmed appt. for 4:00 pm Monday. As of this review - Mike did not return call. He was a NO SHOW for a "single rat nest at the base of a tree. Forget calling Critter Ridder when you need HELP!!!!! They lack customer service!!!!!!!!!! He was going to charge me $150.00 "for what"????? read more

They were not able to get the racoon out of our attic. Their "Flush" treatments did not work in a reasonable amount of time, (18 days). They were non-responsive. They talked a good story but the follow thru-was spotty to non-existent. They refused to give us a refund for not-getting rid of the racoon. They really seem not professional and do not take responsibility for what their employees do or do not do. They have a "convenient" memory and forget that they promised in only a few days. We finally gave up and hired a competing firm that had the racoon out of the house in two days. Do not waste your money hiring this company. read more

Spoke to Mike through various conversations and he was very helpful and making suggestions on how to get rid of the rat snake in my garage as well as preventing more snakes or anything else from entering. I would recommend Critter Ridders to anyone who needs advice on getting rid of the snake or using their service to come out and handle the hard work for you read more

Critter Ridder Texas - Snake..Thanks Mike - Wildlife Control Near Me - Austin, Texas

Mike answered my desperate call on a Saturday afternoon. I live a good distance from Austin, so I knew a trip charge was going to be expensive. He was happy to come and take care of my problem, but instead gave me advice on how to take care of it myself. This saved me a lot of money! I appreciate that he took such great care with my issue. read more

Buyer Beware. Here are some of the facts as they stand. They did a lot of work for us in the past for a rat infestation we had in our attic. The rats had set up shop and torn through some of our insulation. We did work totaling about $4000 and at the time everything seemed to be fine. Fast forward 2 years later and we have a new infestation. We looked through our paperwork and figured the best approach would be to first go with the company that we initially worked with. When we approached them we were under 2 months past warranty so when we inquired if there was any options they had for established customers instead of us paying full price all over again, the response we got was rude and unprofessional. The owner was never able to locate our record and would keep saying that his records had been very disorganized but now his "girlfriend was in charge of the office admin so things should be better". We located our record of the invoice and called them back and this time I spoke with the "girlfriend". I was taken aback by how aggressive her tone was on the phone. It was unnecessary and again, unprofessional. Since then we have worked with ChemFree for the last couple of years. These guys are legit and now that I have something to compare to I can see the stark contrasts in customer service and professionalism. We had a re infestation with ChemFree and they have an excellent well organized process to plan for such a situation unlike Critter Ridder and the service appointments by Chem Free when they came back were flawless just like the first time they did the work. Critter Ridder should be taking notes. read more

Great company, does a thorough and professional job. The initial inspection and estimate was excellent. It's not cheap but homeowner's insurance will pay for raccoon damage. I had a raccoon in my attic that tore up my exterior chimney and attic as well as evidence of attic rats. The job was complicated by the discovery of termites. Luckily the owner, Mike, is certified for termite treatment. I had a complete attic restoration with new insulation. It took a long time to get everything done but that was partially due to weather and holidays. The finished work looks great, my attic is buttoned up, and bonus - I've already saved money on my heating bill from the upgraded insulation. Go with Critter Ridder, you won't be sorry. read more

Cridder Ridder did a fantastic job taking care of my ring-tailed cat issues in my attic. From the staff who came out and assessed my pest problem, scheduled my appointments, to the folks who performed the work; they were all knowledgeable, courteous and professional. Oh yeah and they were ALWAYS on time! 5 stars to these wild cat catchers! read more

Called, was quoted $1000 to remove a squirrel from my attic. Promptly hung up and got a competitor to do it for $80. I cannot even fathom how they came up with a 1k quote. read more

I contacted Mike to get help relocating an opossum in our backyard that has started coming out during daylight. He was really honest about his services and set realistic expectations. I was impressed that he went further than most in offering helpful and detailed advice on how we might want to approach the situation myself before we make a big investment with his company. I'll definitely keep him in mind for future concerns. read more

These guys are great. We've used them a couple times. This time we had rats. They came back multiple times to set/reset traps. They were polite and on time (often early). We are not handy people, so we appreciated that they identify entry points, then seal them. And the year long guarantee gives you peace of mind. read more

Unfortunately I got up on July 4th to a whole bunch of vultures in my backyard that had found a dead fawn, horrified I tried to contact many companies that seemed that they could remove the poor animal. Mike (owner) called me back straight after I had left a message and arranged for one of his team members to be at the house in less than an hour, and on a holiday weekend. Justin arrived was very polite, calm and efficiently dealt with the problem. I was very thankful and would call on them if I had need for these type of services. Thank you very much appreciated. read more

I can't thank them enough for coming out I had about a six-foot rattlesnake on my front porch so I can get in or out of the house they were there in less than 10 minutes after I called amazing service and just all-around good people to work with so I'll definitely be using them again hopefully not that much but if I need it they will be the ones that I call!!!!!!! Thank you so very much read more

It's been over a month and a half since I had Critter Ridder come to my house and give me an estimate to take care of roof rats and do exclusion work. The representative was knowledgeable, friendly and courteous. His estimate was not. I called a second highly rated company and got an estimate from them that was less than half of the Critter Ridder estimate AND included a cleaning of the attic. Critter Ridder's attic cleaning cost was an add on service in addition to the pest control estimate. Secondly, Critter Ridder tried to upsell me an "attic restoration" package where they remove all insulation, do a "deep" cleaning and replace the insulation which would have brought the entire cost well over $10k -- yes, $10k. I mentioned the attic restoration to the second company and was told it was "unnecessary for my situation"... just as I thought. They explained where it would be necessary and I was not even close for consideration. Both companies warranty their work for a year. You can renew Critter Ridder's warranty each year for a cost of $500. (Well, on the form they gave me, the amount was a fill in the blank and he wrote $500, so maybe they charge other people less?). The other company allows me to renew for $150 each year. The representative from Critter Ridder showed up at my house in a nondescript pickup truck with a Critter Ridder shirt on. The other company showed up with two guys, driving matching trucks with the company's logo on it and in uniforms. They sent two guys because one was in training. I mention the presentation because I don't want anyone thinking that the second company was not a professional outfit. Their presentation inspired more confidence than Critter Ridder. I went with the second company. Well, I no longer have roof rats, I'm 100% satisfied with the exclusion work and I paid a fraction of what Critter Ridder wanted to charge me. I saved thousands of dollars. I understand that different companies will charge different amounts for the same service, but I feel Critter Ridder was trying to rip me off. I don't say that lightly. If they can justify why their estimate was so high compared to the other company, I will change my review. But I'd strongly encourage others who are considering Critter Ridder to shop around. Based on some of their reviews, they do good work, but they should for the amount of money they charge. read more