When hearing the scritch-scratch of roof rats in our attic space, we wanted experts on the job. We did our research and called numerous companies before settling on Critter Tech. Our reasons: Critter Tech isn't an insect extermination company that just happens to deal with rats, too--these people know critters, and their price is competitive with other companies that lack similar warranty services. Critter Tech offered a year's warranty (a company offering 30 days of warranty on a rat problem is offering you no warranty at all). Jason did the initial attic inspection, took pictures, explained what he saw and what that meant as far as how they would approach the problem. With a combination of trapping and continual inspection by Tony and Destiny to seal up possible entry points over several weeks, our problem was gone. Fast forward through several months of quiet and, once the weather turned colder, we could hear that the rats had made their way inside the attic again. One call and Critter Tech was here again. After diligent work by Jason, Tony, and Destiny over several weeks of trapping and inspecting, they discovered the new entry the rats had chewed into our roof. Now that this is sealed, we should be hearing the last of the rats very soon. However, if the rats chew their way in again, I know Critter Tech will keep at it until the problem is solved. Here's the thing: People happily pay companies to come spray to kill scorpions, crickets, etc. Do they expect to pay for one visit and have their problem solved, never a scorpion to be seen again? No, they pay on a monthly basis to ensure the population that continues to live around their home is kept under control. Why, then, is it expected that rat abatement is any different? If you expect a company to take care of your roof rat issue in just one visit, you are being unrealistic--you might as well go buy lottery tickets because you must be just that lucky. These animals breed like nobody's business and, if they are in your roof, they are living throughout your neighborhood; no company can eradicate rodents from an entire neighborhood. The sad reality is that roof rats are here in the Valley to stay. What Critter Tech can and does do is track and trap the rats to get them out of your attic and home and seal your home so the rats can no longer infiltrate from the outside. Why does it sometimes take a while to find that rat entry point? Considering that rats can get into your home through an opening the size of a quarter, it can be difficult to find an entry under roof tiles, eaves, overhangs, foundations, and such (if it were a neon-lit entryway with a red carpet, we could find it ourselves, now couldn't we?). You can do everything in your power to make sure your property is as unattractive as possible to rodents, but if they live in your neighborhood and your house has an opening, your home is fair game. Everyone I've interacted with at the company is professional, friendly, prompt, courteous, and absolutely motivated to solve the problem. Vicky is wonderful about scheduling inspections and trap checks around my schedule, calling with and emailing reminders, and returning phone calls. Critter Tech comes when they say they will, and they do what they say they will do. On the last day of our year warranty we will happily write Critter Tech a check for another year of service to provide us with peace of mind and the ability to call them back at any time. Worth. Every. Penny. read more

I highly recommend CritterTech for any critter or pest control problem - they will figure it out and address it. Unlike other pest control companies, CritterTech does not send "sales" people, who have minimal actual experience identifying or eradicating pest problems and make recommendations for a variety of services, some unwarranted. The owners of CritterTech are involved in the business and are straightforward and honest in their dealings. As a smaller owner operated business they provide exceptional customer service yet their prices are reasonable and well within (or less than) what others might charge. The office staff, usually Vickie, communicates/confirms service appointments in advance and is always very professional and helpful. The service technicians are reliably punctual for appointments. We called CritterTech after interviewing three larger companies and working with a so-called roof rat and pest expert who made light of our concern about the presence of roof rats and observations of ongoing and increasing attic noise and nocturnal activity. The same day we called CritterTech, Jason (one of the owners) thoroughly inspected the house and attic areas, listened to all of our concerns and explained that although it might take a little time, they would identify the problem and resolve it. After a smoke test confirmed that there was no breach in the plumbing vent pipes, Jason and Tony further investigated areas of house where we had noted the activity in the attic. Jason heard a faint sound and he a Tony identified the location of the source of the sound, cut a hole in the ceiling and dug through lots of insulation to remove what they initially believed to be two newborn kittens but upon a closer look were newborn FOXES. After closing the hole in the closet ceiling, they placed a night vision camera and a baited no-kill trap on the roof near where the fox pups were found (anticipating that their mother would not be far away), and then took the fox pups to an animal sanctuary. A Critter Tech technician returned almost daily to check the camera, the trap and adjust the bait. After a few nights, the fox finally was caught. Jason and Scott immediately transported it to the animal sanctuary; despite that it was early on a Sunday morning. Critter Tech is now monitoring the same area of my roof with the camera to detect additional activity before sealing up the entry point other breaches. Given the novelty of this pest problem as well as the unanticipated additional work and follow-up visits required, Critter Tech has gone above and beyond and there is no doubt that they will see this through with the same diligence and professionalism. read more

What an amazing company, I had waited to write my review until I was certain this was not a fluke and that my problems were really solved. I had been battling a rodent problem on and off for years. Each company that came through my door offered a new glimmer of hope only to fall short and let me down time and time again. It had gotten so bad that it was no longer about the thousands of combined dollars I had thrown away with each new 'sales pitch' that came through my door but had began to feel helpless that the problem would never go away. I truly had lost hope and even found myself letting the condition of my house go because I thought what was the point, I can't tolerate it and can't possibly sell it with this ongoing rat problem. That was until I had heard about these guys and their ability to solve the unsolvable, I was a little reluctant to call but a friend of mine convinced me to at least make the call and hear what makes them so different. I first spoke with a lady in the office and the way she described their process had me actually excited to have them come out take a look to see if they could really do what no other could by do and fix my ongoing rat problem. read more

These guys get the job done! I have a child that suffers from Anaphylaxis to bee, yellow jackets and most other stinging insects. When I noticed bees swarming around our front door I contacted a few different companies, most of which would not be able to get to our home the same day. After explaining the seriousness of our sons allergy the customer service representative went over and above to find a way to have a tech out to our house the same day. Jason removed the bees and placed some deterrent sticks in the rafters around the door just to ensure bees would not return. Thank you Jason and Critter Tech for making it safe for our son to leave our home! I will NEVER use another pest control company. I will recommend them to anyone that wants great customer service, honest techs and fast service. Thank you Critter Tech. Jason and Scott you have a great company with terrific employees! read more

**** Look No More ---- Hire Critter Ridder **** After getting ripped off by four other companies, we finally found a company that knows what they're doing. These people are great to work with, always on time, friendly, professional, informative through out every step of the process and they don't give up until the job is done ---- We have had an issue with roof rats for years and were time and again taken advantage of by companies who made promises, took our money but never got rid of the problem. Critter Ridder is the best of the best ---- Wish we would have hired them first read more

I live in the Arcadia area (85018) and so do roof rats. I had them in my attic and spent many hours trying to find out how they were getting in with no success. I even hired an exterminating co. to find out how they were getting in but an hour plus inspection in and out of the attic yielded no results. I called CritterRidder and Jason came out. When he explained his theory I was doubtful but within 20 minutes he found and showed me how the damn rats were invading my attic. It would be hard to express my relief and joy. Thank you CritterRidder. read more

After a negative experience with a pest control company we were left with pests, less money in our checking account and leery of calling another pest control company. Having read favorable reviews for Critter Ridder of Arizona we contacted them regarding our issues with roof rats. Scott and Jason took time to explain our issues and provided us with a free smoke test to eliminate one of our issues. We would hole heartedly recommend this honest and forthright company. read more

Excellent company! I can't stress it enough. My wife and I have been battling rats for months. We hired other companies but none of them could resolve our problem. We called Critter Ridder and Jason came out to our home and quickly found the problem. He had his technicians get right to work and after a few of days (and many captured rats), we are delighted to say we no longer have any rats issues! Thank you Critter Ridder for an outstanding job. read more

As far as I am concerned they are miracle workers. After almost two years of being terrorized by the activity of roof rats, Critter Tech was brought on board and I now can live in peace!!! Another firm had tried unsuccessfully for the long period of time and they were totally and completely unsuccessful and incompetent!!! Thank goodness Critter Tech came to my rescue. I am forever thankful and grateful to Jason and his team!!! read more

If you have a roof rat problem or any other unwanted "critters" please call "Critter Tech" in Phoenix - (602)-274-8837. We can not thank them enough for helping us. Their generosity, efficiency, and well-trained staff restored our faith in human kindness and exterminating companies. It is such a treat to wake up with no roof rats to keep us company! Heartfelt thanks to Critter Tech!! L. Nau read more

I am updating my review from April 2nd. After my review Scott , the owner reached out to me to make good. He sent Brian out to my rental for an inspection at their cost. I believe Brian was very qualified in his field and I am 100% satisfied with results of his inspection. read more

Just want to say thank you for the awesome job. The technician was very thorough explained everything he was doing before he did it. He was on time which was great. Would highly recommend the company. read more