New patient, moved dentists after being tired of the upsell and poor cleaning I received from Chelmsford Modern Dentistry.
The staff is very friendly, Dr Isayev was prompt to review my Xrays, asked questions to understand my needs and has a wonderful disposition. The highlight is Stephanie, the hygienist. She is excellent with a pleasant manner. She cleans by using the tools rather than the hydro irrigation, and I left feeling like my teeth were squeaky clean and smooth. It's been a couple of years since I have had such a thorough cleaning. The cleaning was approximately 30 minutes.
The office is located in the same plaza as the 99 restaurant, with plenty of parking. It is clean inside, with a welcoming atmosphere. It was easy to make an appointment via phone, with very little lead time. I'm not sure their contact us link in the website is monitored, so recommend calling instead.
The downsides, which I am confident will be addresse
-The 2 hour first visit. I was not told it would be this long so would have helped with my planning to know ahead of time.
-The most uncomfortable part was the over 30 minutes it took to have the Xrays taken. The tech had a really hard time positioning the film in my mouth and several views need 3 and sometimes 4 tries before she got a good shot. I'm not thrilled with the extra X-ray exposure, but don't plan to have more taken for a few years, unless needed for a specific issue.
-A couple of weeks before my appointment I requested information on the various pricing packages, as I am self-pay. The link they gave me was to an EZ Smile package, which indicated $480 for one year, which included Xrays, 2 cleanings, 2 exams and a couple other services. When I got to the office, I learned it was actually $550 for these services. The office staff said they don't offer the EZ Smile. It was quite a difference in price I was not expecting. I was shown a document that said next year, assuming no price increases, the same annual plan would be $440, so they do recognize repeat customer business.
Their website has forms for first time patients, so if you want to save a bit of time in checkin, you can print and complete them (and print them) to bring to your visit.
I will continue to use Crosspoint Family. I really liked the doctor and hygienist, and should the next visit go smoothly, likely I'll bump up the stars to 5. read more