They put in a Jasper transmission that didn't last 50k miles in a little over 3 years which is apparently their limit for coverage, so keep that in mind if you don't drive something much but want it warrantied. Especially when the invoice comes out to $7,000. They didn't even offer alternatives or a discounted rate for the next transmission. read more

I had a bad experience at this place. I scheduled an oil change and tire rotation. When I dropped off my vehicle, I asked the desk guy how they rotate tires. When I asked him to rotate them a different way, he said it would cost more due to extra labor. Seriously?? you take 4 tires off and put them back on, how much more could it cost to cross them over? So, I finally lamented and said...do it your way. The owner, Jamie, came out of his office, heard my story, walked up to the desk, grabbed my keys from the desk guy, handed them to me and asked me to leave. Being a Hispanic male, it's hard for me to not believe that this situation was racially motivated. I don't think the owner would have been so obtuse if I was a white guy. The customer is always right.... if they're white! read more

When systems malfunction on a coach, owners hope that a repair facility is not only within reach but that good technicians would be available who can effectively diagnose and effect a repair in a timely manner. This was our experience at Crossroads Truck Repair in Marquette Michigan. Dan the technician who worked on our coach, was knowledgeable, understanding, and an effective communicator! Dan took time to explain what he uncovered, how he would fix the malfunction and in effect provided a very useful education to my wife and me. We truly learned a lot about DEF units and about emissions control systems. In fact, Dan's knowledge and work ethic impressed us so much that we opted for him to complete some other annual maintenance that we had scheduled to be performed by another service agency--truly impressive! Dan is a credit to Crossroad Truck Repair and his co-workers. I highly recommend him and service manager Jake who both provided an exceptional experience. It is no understatement to say that 'you' and your coach are in good hands at Crossroad Truck Repair. Dave & Jo-Anne read more

Got great service at Crossroads this week. Above and beyond. Not to bore anyone with the story. Just nice to deal with nice people who care about the quality of their work. read more

I'm a Lyft driver whose SUV suddenly started running like crap. Got it here & explained what had been sounding & acting weird. Didn't have high hopes about being fixed quickly. But surprisingly got a 1pm call with estimate and was outta there by 3. 1st time engine light has been off in 2 yrs. Very happy with how they TCB, and won't hesitate to bring vehicle back.... read more

Crossroads Auto Service in Portage, MI is a complete joke. I took my van in due to it overheating. I was told the van needed a radiator, cooling lines, and a new battery. They quoted me $1,072.11 and that's what I paid for the repair. 2 days later on the way back from Grand Rapids, my family was stuck on the side of the road for several hours due to the van overheating again. The van was taken back to Crossroads Auto Service and now we were told it also needed a Thermostat and water pump. When we asked why that wasnt checked originally before fixing a radiator, we were told they had to fix the radiator to even get the vehicle started. I'm no mechanic, but I know a radiator doesnt come into play with a vehicle starting. Needless to say we told them to go ahead and fix ther thermostat and water pump. The next day we get a call saying it's not the thermostat and water pump and that we have a blown head gasket and were quote $1700 to repair. I got in contact with the owner James "Jamie" Graham and he claimed he was going to work with me. After not giving me a call back as promised and ducking my phone calls for an entire day I finally drive up to the shop. The "lead mechanic" and I use the word mechanic loosely, told me he was going to refund the money. He asked for the credit card I paid with, took it and swiped it, and told me the money would be showing in 2 to 3 days. I thanked him, got the keys to my van, and went on my day. This morning I received a rude call from James Graham letting me know my best bet would be to sale the vehicle and try to recover the money for the work they did that did not fix my vehicle. When I informed him Jake refunded my money the previous day, I was told Jake didnt have the authorization and didnt do that. When I inquired as to why he would take my credit card and swipe it then, I was told it was to store the numbers in case he wanted to do a refund. I was a repeat customer of this shop and have spent thousands with them. Jamie Graham is a crook and has zero accountability. Stay away! read more

I would give this place negative stars. I brought my car there to have my summer tires put on. I live less then 3 miles from the shop and I almost got to my neighbors driveway and my driver side tire came off and landed across the street. I am 34 weeks pregnant, due in June. Luckily myself and my baby are okay as far as I know. I have an ultrasound this week. my husband and I called crossroads and they had my car towed back to their place to do an "assessment" of the damages. They put one new router on and 5 lug nuts on my car without my permission. I asked them if they would pay for someone to inspect their work as I no longer trusted them and they refused. They said they would pay for the body damage but we had to fight with them to put it in writing, they eventually put in writing that they would pay to fix the body damage but are now refusing to do so. I brought my car to Toyota and crossroads didn't put the router on correctly and there's actually over 2000 dollars of mechanical damage which crossroads is refusing to pay for. I WOULD NOT GO HERE UNLESS YOU WANT YOUR TIRE TO FALL OFF AND POSSIBLY GET KILLED IN THE PROCESS. read more

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They are fast! They got me in right away. They resolved the problem and did an over- all check on the rest of my car, which I'm thankful they did. The additional repair was optional but needed done. They were professional and the facility was clean and didn't smell like 90% of mechanic shops do. Got a repair? Get in there! read more

Absolutely horrible!! This place is full of liars and crooks; especially James the owner. Their towing is a rip off and don't count on them telling you the actual day your vehicle will be done. They kept my vehicle an extra day which caused me to pay an extra $146 for a rental car and they wouldn't even discount the repair cost. AND I just gave them $1,200 and my vehicle isn't even fixed. Do NOT take your vehicle to be "repaired" by these greedy crooks!!!! read more

I thought my car has been a nightmare. The real nightmare was crossroads auto service. They fixed my sway bar links in 2020 and they just had to be redone after my car has overheated 4-5 times majorly due to things they messed up or didn't tighten down. They over tightened my thermostat housing once and cracked that. Since they were honest and fixed their mistakes for free I gave them another chance last year to do my catalytic converter. They used the wrong one and told me it's because it needs a stock part. Muffler man said that isn't true, and fixed what crossroads said they couldn't find Monday, which was sway bar links and control arm assembly . Crossroads auto also told me using the converter they did that it wouldn't cause issues with drivability. Muffler man said that is also untrue! Last fall my coolant tank needed to be replaced and they didn't tighten down a clamp which caused another overheating episode! Then the valve cover was done 1/10/2023 and they just had redo that for free and it came back with the same clunk it went in with that I asked them to find, and tried to charge me another $50-100 to find the issue I brought up when they had the car this last Monday. I am a disabled veteran with a need for my car to get me to the VA in Battle Creek. Muffler man advised I get rid of this car now. Also $1,900 I don't have to fix the catalytic converter right so it'll stop choking my engine out! I am furious and don't even know what I am supposed to do for transportation! I have a Chevy Sonic with a turbo manifold that isnt supposed to overheat at all! All sorts of smaller issues have come up from this. They ruined my car! Guess I learned a lesson didn't I!?!?! read more

Had the car towed there for repairs, given a quote, and then after 3 days of them "working" on my car was told they weren't able to remove a certain part to get to where they needed to do work. Was then charged $100 for "attempted labor" for them trying to work on my car and accomplishing nothing. $100 and an extra tow for no progress. And an extra week of no work being done on my car. read more

Took my kia here a while back for a quote and they tried to screw me! They must of thought i did not know anything about cars. Very shady people! They also tried to say that they could not let me drive off because the repairs were safety related and they did not want to be held accountable for letting me drive off.? I just laughed and said "thats funny" and left. Bunch of rejects! Not sure if same people work there at this time? Hopefully they have been fired read more

I used to go there all of the time for repairs and oil changes, but now they changed their hours so it is impossible to go there if you work normal hours. I used to go there on Saturdays, but they changed their business hours, no longer open on Saturdays. Went there recently and dropped my car off for minor repairs, when they called and said it was ready, I said I work till 4:30pm and would pick it up after work, about 4:45. I was told I better get there before then, because they close at 5pm. It says clearly on their website that they close at 6, and it is even on their door that the close at 6! If you are changing to close at 5, at least update your business hours on your website and your door! With those kind of business hours, I would bet they don't get half as much business as they used to when they were open till 6, and open on Saturdays. That's too bad. read more

Untrustworthy staff is untrustworthy. Went in for an oil change, the staff seemed friendly, knowledgeable and professional. I had no up front reason to not do business here, it looked promising! Fast forward two months, I've been nowhere else for service since this oil change, a bulb goes out and today I went to replace it. That's when I discovered that the factory emblem from my engine cover was missing. There are obvious marks from where it was pryed off with presumably a flat head screwdriver. I have no reason to lie about an issue like this so I called them up seeking reimbursement, that's when I talked to Cody who swears up and down that their guy (Garrett) who did the oil change would absolutely not do something like this. Now I remind you, I had not been ANYWHERE else for service and no one including myself has been under the hood of my vehicle for any reason since, and I had planned to go back here for another service. When I said I had no intention of returning here for service that's when the offer to replace the emblem was pulled from the table. Which mind you, who would want to go back to a place when something like this happens to their vehicle. I get that teams have complete trust of their colleagues in many places and lines of work, but the kid doing the oil change was probably in his early to mid 20s and I can't put something like this past him. Sorry Garrett, but I don't trust you. Nor do I trust the ethics of this business going forward and suggest you re-evaluate your trust level with your staff. I mean look at your existing reviews. I should have taken heed to them before I went there but I figured since they were all towing related negative reviews the chance was worth taking on service. My bad, won't make that mistake again. TLDR; They steal things from customers cars and then lie about it because they "KNOW" their guy wouldn't do that. I will not recommend this place of business to ANYONE I know. read more

Great people. Had a car problem and they said just come on in and we will check it out. They drove it looked it over and fixed it for free!! They said "no problem". So nice! read more

Expect to pay over $100 for diagnostics even if they can't figure out the issue and no work is completed.

I took my truck in for repair I told the desk staff what I thought was wrong as I've done many car repairs myself. The check engine light was also on. The desk staff (two of them) were very patronizing. They looked at the car and diagnosed the check engine light as an O2 sensor. They could not figure out the other issue. Overcharged me for the O2 sensor. 1. You can look up the part cost online. 2. You can look up how to replace the sensor online which also tells you how long it takes to replace it...I watched the whole video! Unless their hourly shop rate is $300/hour I got ripped off. Took the truck to another shop who diagnosed the other issue in less than 10 minutes...turned out to be exactly what I told them it was. I won't be going back here for any reason ever. read more

My wife had taken her minivan there to get service since the day we bought it. Every oil change for five or six years. They called us and informed us that the threads on the oil pan were stripped out and tried to charge us $360 to replace the pan. If they stripped out the threads they should replace it. I talked to the manager or the owner he was an arrogant ignorant ass with zero customer service skills. When asked what the torque specs. for the pan plug were he replied "we don't torque them to specs. Nobody does". It took me five minutes on google to find it. I purchased a pan from Napa for $75 and replaced it in under an hour. They will get no business from us again! read more

Called them to get my car towed and they I told them I had AAA insurance but they didn't mention they didn't accept it until AFTER they towed my car....NICE! read more