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    Crossroads Recovery Centers

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

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    7 years ago

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    Whittier Hills Healthcare Center

    Whittier Hills Healthcare Center

    4.0
    (99 reviews)
    4.1 mi

    Everyone is so friendly and you can tell they all work hard. It's a nice place to come toread more

    My father spent about a month here and we have mixed feelings about the facility…read more Pro: very single one of the floor staff was wonderful. They were attentive, polite, friendly, professional, helpful, and there were plenty of folks working on the floor. I never felt like I couldn't find someone to help. PT and OT came and worked with my dad every day. Staff brought his meals timely every day. CNA's did their best to help him dress, bathe, etc and were helpful and responsive to family members. We never felt like attention to the patient was lacking. Con: the office staff is not responsive at all. I left messages for case manager and billing dept. throughout my dad's stay, and none of them ever called me back ever. Only one time did anyone (social services director) ever return my call. The patient room space really sucks. Most available rooms have four people jammed in to rooms that look like they were designed for two people. I never knew a quad room even existed until my dad was sent here. When I asked for him to be moved to a two person room, none were available. I was told those were rarely available. My dad's curtained off space felt like about 10 x 12. No privacy and no room for visitors. Imagine four men in a room while one is on the phone, one has visitors, one is watching tv, and one has loud music on. All in the same room. Had to constantly reposition things in my dad's space (tv, wheel chair, bedside table, oxygen machine, chair for a visitor) depending on what you wanted access to at any given time. Could not open his closet without moving furnishings out of the way. Anyway it's acceptable for the nice floor staff, but I wished my dad was elsewhere because of all the other reasons.

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    Whittier Hills Healthcare Center
    Whittier Hills Healthcare Center
    Whittier Hills Healthcare Center

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    Southland Care Center

    Southland Care Center

    4.0
    (147 reviews)
    4.1 mi

    My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

    My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

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    Southland Care Center
    Southland Care Center
    Southland Care Center

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    St Elizabeth Healthcare

    St Elizabeth Healthcare

    4.4
    (92 reviews)
    8.1 mi

    Dear St. Elizabeth Skilled Nursing Facility Team,…read more Having a staff that provides constant attention and genuine care is of the utmost importance to our family, especially given the challenges of rehabilitation for our 94-year-old mother, Aida. We are writing to express our deepest gratitude for the exceptional care she received at your facility in Fullerton. We would like to extend a huge thank you to Jay in Physical Therapy for his excellent attention to detail. His diligent tracking of the additional days required for her stay ensured she could safely transfer from her bed to a wheelchair with the assistance of only one CNA. When our mother arrived a month ago, she was unable to stand or walk, and her progress has been remarkable. We were also very impressed by the medical care meeting provided for our family. It was well-organized, with up-to-date lab work and clear documentation that allowed us to easily understand her medical progress. Additionally, social workers Elvie and Ana, along with Bianca, Alejandra, and Renee from administration, were outstanding resources. They kept our family consistently informed and made the discharge process seamless. Our special gratitude goes to the housekeeping team (Gloria and Julio), the CNAs (Mayra and Alma), and the nursing staff. They kept the facility immaculately clean and welcoming, while ensuring our mother was comfortable, cared for, and able to participate in daily activities. Finally, we want to thank the dining staff for providing nutritious, high-quality meals and for being so accommodating to her dietary preferences. St. Elizabeth felt like a safe, comfortable home away from home thanks to your friendly personnel.

    This rehab center is top-notch. As a therapist myself, coming in to see the staff work with the…read morepatients is perfect. They are attentive concerned about the residence safety and well-being. J the director of physical therapy runs a tight ship. They have students training as well, so they have lots of extra staff. The rehab department itself is well organized, and put together. I would hands-down recommend this facility to anyone looking for skilled rehab. Elvie the case manager is professional and very communicative. Returning your calls immediately. She's very up-to-date on the patient's situation at all times. It's a small and everyone works as a team. From the CNA's to the nursing staff to the physical therapist, occupational therapist. They all work well together.

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    Grandma Gallo graduating
    Grandma Gallo graduating
    Outdoor Patio
    Outdoor Patio
    St Elizabeth Healthcare

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    Crossroads Recovery Centers - rehabilitation_center - Updated July 2026

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