Staff and Vets are friendly and nice but it seems very expensive. Recently brought in my dog and was given prescription meds. Came back to get a refill and was stunned by the price. Later saw the same medication online for about half the price. Don't understand how they can get away with charging that much. read more

Dr. McComb and his whole staff truly care about the pets they treat. I had almost given up on my 11 year old dog after 3 years of testing from 2 other vets and spending a lot of money to find out those tests came back normal. My dog has gone blind and he has growths all over his body and is losing his hair. He hasn't felt good in months and began to hide from the family. I was desperate and a friend referred me to Dr. McComb, my last effort to save my dog. My dogs vet records were sent to Dr. McComb who read through huge amounts of vet paperwork, researched and researched and kept in contact with me almost daily discussing his findings. He put him on 2 types of medicines, did a few tests and bingo! His cortisol levels were high which confirmed signs of Cushings disease, he is now on medication and is back to his old self. I am so thankful. read more

The lady that answers the phone is rude. And btw, they no longer accept spay/neuter pet vouchers.

This place is amazing. We took in a rescue and alas, he was sick and our other pets got sick. Dr. O was WONDERFUL with Sammy (and us!) and then when we brought our other older, overweight pets in, she came up with a great plan for us that was very doable. There was no "selling" and we felt like our babies were very cared for. We have found our vet for the duration of our pets lives! Great job guys! read more

Extremely disappointed, we have always had a fairly good experience here but this last time it was a new tech and a new veterinarian. We were complimenting our dog on how crazy and full of energy he is for being 10 and the tech said, "yea that's how mine was then woke up one morning and she was dead." We went silent, why would you say something like that when we were already worried about our dog. She continued to say unprofessional things and we just wanted out of there, the vet wasn't much better. Biggest reason for 2 stars is this vet failed to diagnose a serious eye condition in our dog which is obvious when you look at the eye as it's glaucoma. Our dogs normal vet evaluated him this past week, a few weeks after our visit to crossroads and diagnosed him immediately and said it was essential we got him to a specialist to save the good eye. Well it's too late he lost his vision in both eyes 2 days later. Had the vet at crossroads just been honest and told us, we could have started him on treatment weeks ago. Now hes in extreme pain, blind, and we have to find a place that can take both his eyes out all thanks to the vet at crossroads. Yes I blame you because you failed to diagnose something that was obvious and put it off as an eye infection and you also failed to educate and knowing that he's a cocker spaniel and susceptible to getting glaucoma you should have known he needed to see an eye ophthalmologist immediately. It took his normal vet a whole 2 minutes to assess his eye and say yep its glaucoma get him to a eye specialist immediately. So now our dog is blind and yea maybe he would have gone blind in the right eye anyways but we took him to you, trustingly, and you failed us and him. So moral of the story, if you want good honest care, go somewhere else! read more

This is very hard to write given the circumstances but all of the staff here made the experience as good as one could be. We had to say goodbye to our 17 year old dog. The staff immediately took us to a private room to be alone and say our goodbyes. They were very patient with us, and walked us through what to expect. They made sure that everything was what we wanted and when we were ready. There was no rush or sense of urgency. What stood out to us the most is a couple days ago we received a sympathy card in the mail signed by the entire staff. It was not a necessary but a nice addition they made to try to comfort us during this difficult time. read more

I have had dogs all my life, so I have also experienced a variety of veterinarians throughout my life! I've had some great vets and I've had some OK vets, but I have finally found an extraordinary vet in Dr Smith and the entire staff at Crossroads. We were referred to her by our relocation coordinator. One morning, my elderly dog, Shelby, began falling over for no apparent reason. I suspected she had had a stroke, which was beyond devastating given that we had been together for 16 years, and now we just moved to Phoenix. We were able to get Shelby in almost immediately, and Dr Smith confirmed the worst. Although she did not know me, I was a brand new patient, Dr. Smith and her assistant came out after work to be in our backyard where we could celebrate Shelby's life and let her go from our home. I will never forget this act of kindness and compassion. But that's just who this woman is. Every one of the women (all female staff) I've worked with or talked with at Crossroads has the same type of energy: very knowledgeable, very compassionate, very patient, and extremely understanding. I I literally would not take my animals anywhere else. read more

We've taken our pup here to get shots and heart worm meds. Cost us around $170 (meds included), but I suppose that's alright... I was hoping to get him into their doggy day care program, but the hours are not convenient to anyone who works before 7am. Will go back. read more

I was last here October of 2011 and this the most weirdest and rudest place I have been to in the pet category. We were going on vacation and we wanted to keep our dog someone while we were gone. So we went to go talk to them but they needed his records and so we were waiting for 20 minutes and they said they didn't have it and they didn't know about his health. They were incredibly rude and glum. I havenever seen such rude people at a kennel in my life. They didn't know what they were doing so were like "alright, he's not staying here and left' and the lady had an attitude and sighed very loud. A near by man near us was asking them were they recently came from and they said ' that's private we can't give out that information". He also asked if they were licensed to veterinarian and they gave a glum face and a confidential response. This place is out of line and is really pointless read more

So sorry to hear of Dr. Scott McComb's passing last week on Friday, March 27th. Dr. McComb will be missed immensely, not only by his team and staff, but by all of the pet families! Dr. McComb's knowledge and care of animals was unsurpassed and he single-handedly saved our first Yellow Lab and helped him live to a rich and full 13.5 years! It is good to know that he is surrounded by friends and family now and will certainly be loving all the attention he is getting by all of his former patients!! Thank you for all that you brought to the pet world and more importantly, all that you leave behind. Godspeed. read more

We have 3 Golden Retrievers, 1 has a heart condition and one has had 2 cancerous tumors removed at Crossroads. Each dog has a different doctor and I am equally as impressed by both. They talk you through everything and take excellent care of my boys. They have helped me understand the issue with our newest dogs condition and spent more time explaining everything than his specialist, they even gave me a great referral for a new specialist. I have nothing but great things to say about them and continue to drive the dogs over there even though we have moved 45 mins away, they are that special! read more

It is with a heavy heart I am finally writing a review on this establishment. Let me start by saying I want to say that I have waited to review this place because I have been waiting for someone to contact me from here and with tears in my eyes I am so sad to say they have never called... We had a beautiful lab for 10 years he was not just a dog he was part of our family. Zee got sick in late September 2016. We found This Vet by reading all the great reviews online. At first they were everything we hoped a Vet could be they treated Zee with love and compassion called to check on him living up to everything we could hope for. Zee's diabetes got worse and in early October he lost his eyesight. As a family we did everything we could by selling personal items just to pay for his medical expenses in hopes to extend his life as long as we could. The end came on October 31st when Zee took a turn for the worst I called crying asking his tech what can we do? He advised we put Zee down. I knew his advice was the right thing to do... I told the tech I understand and asked hard questions procedures and of course cost. He explained what would happen and let me know the cost, I told him I did not get paid till Friday and could I pay half tonight and the other in three days. Since we have paid in full hundreds of dollars and they had been Zee's Vet for almost a year not to mention Zee was is so much pain I honestly thought this would be not a problem. The tech told me Unfortunately they would have to have the entire amount tonight and wished me all the luck... My heart was broken I called a Vet I had never met it was after hours by this time the Vet not only took my beloved Zee in they let me pay what I could that night. I will never forget that night as long as I live. I never got a call from this Vet since. They never ever checked in to see what happened not I'm sorry nothing! I may be wrong since I am so emotional over my beloved Zee but while I was paying them hundreds of dollars they were calling me daily. I would never want to make someone believe that people could be so cruel that they would do something like this on purpose to a family, I pray they did not however, this is what happened to my family and my beloved Zee. We have a new Vet now it may not be fancy and it is a drive however, I will always remember that night they took us in when we had nowhere else to go. They treated Zee like that had been caring for him forever and I will forever be grateful and blessed by them. That is my story. My heart is broken by this place and I feel you should never make anyone feel the way they made my family feel. read more

I have taken my dog Shadow to Dr. McCoomb for years. I've followed him from Gilbert, to just up the street from my house to the current location on Gilbert Rd. He has always taken great care of my dog. He has even helped me out when my dog was sick and I was between jobs. I took my dog in a month ago sure that I would have to put her down. She is an old lab and she couldn't get up to go outside, I had to carry her. Dr. Garner took a look at her and suggested we try some pain medication and a vitamin to boost her liver before putting her down. It worked and my old dog is still with me. I highly recommend all the vets at this clinic, they really do care about the animals they take care of. read more

Love this vet hospital! Everyone is so kind and attentive and PATIENT! Kudos to all the techs, groomer, and docs! Both our cat and dog have been well cared for here. read more

Dr. Howard was exceptional with my Morkie. The office staff was welcoming and efficient. I will certainly be returning to this pet friendly clinic. read more

After a really bad experience at another vet my hound was aggressive and very anxious. Any attempts at a vet visit were ruined until Dr Howard helped me. She was kind and patient with him and sat on the floor with him for nearly 30 min just letting him wander around. She was able to fix some health issues he had since we weren't able to see a vet in a few years because of the bad experience. She is by far the best vet I have ever been to. I have since taken my senior dog of 13 years to her for pain management and she has been wonderful. I adore her and this office for being so willing to work with a scared and nervous dog. This office isn't the closest vet clinic to my house but I am willing to make the drive because she is so wonderful. I would highly recommend her. read more

We took my ten-year-old dog to this vet. Spent $600 to diagnose the massive lump on his side and constant hacking up white goop. They diagnosed it as a bee sting and acid reflux. A month goes by and my dog had to be put to sleep. He had two tumors and his lungs were filling with fluid. Do not trust these incompetent people with your family members. I won't let anyone I know take their animals here. read more

We've been taking our puppy there for the past 3 months since we got her. I had mixed experience with staff initially but once I brought my concerns to the manager's attention, I felt that my concerns were acknowledged and addressed. The nail trims are pricey. I have never had to wait more than 5 minutes to be seen. They now have Saturday hours, which I appreciate. We've seen two of the vets so far. The first took her time to tell me what to expect from my new puppy. The second listened well & I could tell she made a methodical decision about how to approach my puppy's stomach troubles. They send you an email detailing the visit. It is not cheap, but few good things rarely are... read more

I absolutely love this veterinary clinic. I have been taking my cats there for the past three years and they are very professional and do a wonderful upstanding job. My cats see Dr. Ontiveros and she is amazing. She takes her time, answers all of your questions and provides kind and compassionate care to my animals. Plus..my cats really like her! One thing that I particularly appreciate is the fact that she takes time to educate you about whatever is happening with your pet. One of my cats was very ill and Dr. Ontiveros went above and beyond to assist us during this difficult time. The office staff is also very professional and the clinic is neat and clean. I know that they offer many services at the clinic such as grooming and day care as well. When it comes to payment, the clinic staff is very upfront about charges that may be incurred and there are no "hidden fees". They also don't pressure or try to guilt you into services for your animal that you may or may not be able to afford. They just provide you with options and you can select the services you feel most comfortable with on your pet's treatment plan. Overall, they are outstanding! read more

I foster rescue kittens. I decided to keep 2 out of the last fostered litter and finish the vetting privately. I took both kittens to this clinic (Gilbert, AZ) for exams, rabies shots and eye issue for one. I ended up with a $300 bill. I called the clinic a week later to let them know that eye issue was worse with the meds they had me using. They asked me to bring her back in-I was charged again for an exam (which they refused to remove)-total came to $300 plus for a change in medication! I was shocked. After looking over the invoice-I inquired how a very tiny tube of ointment could cost $192. They did some research-found an error and credited me. The visit was still $146 for a follow-up. The medication still did not help. I returned a 3rd time for a 3rd medication, but just showed up without my kitten this time. Disgusting! These were rescue kittens that would have died without care--and to be scalped by this Corporation. I might add-the Dr and the staff were fabulous for the most part-I am 100 percent convinced that this corporation is driven entirely by money! 2 rescue kittens cost me $500 and they only had 1 shot each-the rest was BS-----SHAME ON THEM!! read more

Honestly as good as it gets. We struggled to find an honest vet that cared about our 'fur kids' just as much as we do until we were referred to Crossroads. Dr Howard, Michelle and Ashley (just to name a few) were amazing and made sure we understood all aspects of our dogs care before leaving and did not subject us to unnecessary tests. AND, their prices were reasonable. FIVE stars to an amazing team. All our animals will be back. read more

Crossroads was a blessing for me this weekend. My pug, Jose' was very sick this past 2-3 weeks and after several trips to the vet and a stay at the Internal Medicine clinic, we discovered his liver had stopped functioning properly. We tried one last set of medications but it didn't work so I made an appointment for one of the Crossroads vet to come to my home on Monday. Friday night his suffering got worse so I called them to see if they could change the appointment to Saturday. Dr. Garner and Leticia came over on Saturday and they were absolutely wonderful. I miss my little guy terribly but I can't thank them enough for helping me to end his suffering and being so flexible to be able to come over on a Saturday with such little notice. Thank you! read more

This Veterinarian hospital is amazing the staff, the doctors, the vet techs all some of the most compassionate beautiful souls . We have been coming here for about 2 years and yesterday we had to let go of our 10year old mastiff Gus. Long Story short on how we came about Crossroads.We had an estimate done on our house and the guy didn't lock the back gate. Gus(our mastiff) gets out the next morning and after hours of searching. We find out through flagging down a ACC truck that he was too big to fit and is at a vet office on McQueen (before they moved).One Of there amazing staff picked him up running down cooper. From that moment on we have been going to Crossroads.Yesterday, We did an at home visit and Dr. Garner and her tech they helped us through the VERY difficult process. He left this world with dignity and so much love. They even did a clay paw print with his name. I cannot thank the staff enough for everything they have done for us past and present. read more

I can't keep track of the vets that have examined our dog and cat but they seem to be very caring and informative. They took us with out an appointment one day when my silky got stung on the tongue by a bee and was throwing up and shaking. The vet and techs were very attentive and took care of my doggy. They have boarding, doggy day care and grooming services too. My only complaint is that they are a bit on the pricey side but they may well be worth the price since they are obviously good at what they do. read more

Crossroads has been amazing! The best vet in Gilbert by far! I have been taking my dog, Dixie, here for a little under 6 months now and they have been nothing but wonderful! I first took Dixie in due to some stomach issues and saw Dr. McComb he was very sweet to her and did a thorough examination. Gave her something to settle her stomach and she was better within a few hours!!! I recently had to take Dixie back on somewhat of an emergency situation. I made the HUGE mistake of taking my dog into a clinic to get her spayed, seeing that I am a bartender and all the snow birds have left I was low on cash. (DO NOT TAKE YOUR BELOVED FAMILY MEMBER TO A CLINIC) I had to learn the hard way that taking her to a clinic was the wrong choice!! They didn't properly do their job and it resulted in my dogs incision became very infected! I took Dixie back to Crossroads because I loved them before and trusted them to examine her infection. The tech took a look and did an amazing job at comforting me while I was so nervous for my baby! I then saw Dr. Garner and she was wonderful as well! They gave Dixie an antibiotic shot and sent me home with some anti inflammatory/pain medication and sent me on my way. Within ONE day Dixie's wound had cleared up remarkably! A week later they called me to follow up and see how Dixie was doing. (Amazing customer service!!) Dixie's internal stitches were absorbing but one part of it was trying to protrude through her skin and causing her some discomfort. The tech I spoke to spoke to Dr. Garner and asked me to swing by to have Dr. Garner take a look. Dr. Garner did have to make a small incision and remove part of the stitch that wasn't absorbing (the part that was irritating my dog and protruding from under the skin) and drained the fluid build up. Long story... Sorry!! Lastly, Crossroads has been a lifesaver for me and my Dixie! I will never take her anywhere else from now on! I highly recommend them and Dr. Garner! Dixie is now one happy and healthy pup! I owe it to Crossroads! I hope my review (although long) helps everyone out there! :) read more

I have been a client of Dr. McComb's since approximately 2000. I was actually referred to him by my regular Vet who was "too busy" to see my dog at a time when his health was headed toward an emergency. They'd been treating his condition for several months but when it became critical they passed the buck. I called Dr. McComb and he arranged to stay in his clinic late to meet us, and in the end, he resolved the problem my former vet had not managed to properly diagnose. As a result, they never saw me again. Since that time, both Dr. McComb and I have moved. At a low traffic time I now live 45 minutes from his office but I have decided not to change Vets for the following reason: Dr McComb and his Veterinary staff are skilled, capable and dedicated to the animals and the owners. I have always found that they invite my input, include me in decisions about my pets care, and guide me when I need it. They LISTEN to my opinions and observations and together we have solved more than one very elusive problem. I think Dr. McComb is one of the best diagnosticians I've ever met, and he's also a very skilled surgeon. He has absolutely no qualms about referring his clients to specialists. There is just no ego involved here. It's all about the welfare of the animals. This past weekend my 10 year old Katrina rescue developed a life threatening condition and I was forced to go to an Emergency Clinic. It was a horrible experience for my dog and for me and my family. I'll place appropriate comments on their YELP page, not here.. but my dog suffered for many hours waiting for surgery. He barely survived and as soon as Crossroads opened on Monday morning, I transferred him. Dr. Garner patiently and skilfully stabilized my dog and monitored him closely for the next 2 days. He is now home and hopefully won't need any additional hospitalization but he still has a very difficult healing process ahead of him. I've read a couple of comments that the staff wasn't friendly enough. I don't know about most people, but I'm not looking for my new best friend at my Vet's office. I want a capable and compassionate Vet and vet tech. I've always found the front office staff accommodating even though they are usually quite busy. The vet techs are very knowledgeable and handle the pets very considerately. They are quick to respect my wishes in regard to routine procedures. I also noted a comment about "high prices". I'm a firm believer in the old adage "You get what you pay for." Quality over Quantity. I'd much rather pay for things to be done right the first time than go to a cheaper clinic, only to have to seek a second opinion or put my pet through a procedure twice. In the long run I do not think this practice is any more expensive than the next. At the Emergency Clinic I had to go to this weekend, my dog ended up having to be put under anesthetic twice, and cut open and stitched up twice . By the time the surgery was over I did not trust one word they said and felt like the weight of the World was off my shoulders when I was able to transfer my dog to Crossroads. I value piece of mind. I don't want to feel as if I might know more than the Vet does, and I certainly don't want to be terrified that the care a clinic is giving is actually harming my pet instead of helping it. It's in my pet's best interest to take him to a Veterinarian who is an experienced, caring professional. I don't think you can put a price on peace of mind. read more

We take our 2 small dogs here. We recently moved here from out of state and were worried about finding a new vet. We are very pleased with Dr. Ontiveros. She is very good with dogs and communicates well with us. She will recommend what your dog needs and then give you an estimate of the costs. Yes it can be very expensive but you get to choose what is needed now and what you can afford. I find their rates to be comparable to other vets. The office is very clean and spacious, the staff is great. The groomer, Scott is wonderful, our dogs looked the best they ever have, and the price was reasonable. The receptionist from NY seems a little rude at first, but she is nice, she just has that NY attitude. read more

We were recommended to this clinic. The veterinarian was very nice and spent extra time going into detail to answer our questions. Other than that I was not very impressed. It seemed expensive. Both of our dogs got Giardia. We were not given many instructions on what we needed to do to help prevent them from getting reinfected. We were given a prescription medication and went through two rounds. They were still infect and we were given a different medication for the third round. This is where it got very upsetting. Towards the end of this round, my beagle began showing neurological symptoms (stumbling, ataxic gait) along with refusing to eat and fatigue. It was very frightening. I then did some research on the new medication and discovered these were possible side effects which we were never told. We were also never told that this drug was not FDA approved and should be a last resort for dogs as there are is not much research to support its use. We ended up taking our beagle to the emergency vet who in the end also concluded it was probably the medications side effects. She had never used or heard of the medication either. If nothing else, we feel the clinic should have told us about the risks of this medication and the fact that it is not an approved drug for dogs with this condition. We will definitely be doing research on any medications recommended by future vets. read more

So my wife and I have a crazy but amazing story. Our dog had an obstruction in her intestines and stomach and we were told by our vet that she needed emergency surgery. This was a Saturday morning and our vet could not perform the surgery due to staffing and being booked. We were told the surgery had to happen that day or chances were she would not make it. We went up to the emergency vet in Cave Creek (VetMed) (Will NEVER recommend them). They instructed us that it would be about $4000 at minimum for the surgery and that we would need to pay prior to the surgery. I am not sure about you all, but that was just not possible for us. We had to now way the option of possibly putting our otherwise very healthy dog down, because we couldn't afford to save her. A friend was at Crossroads with Dr. O at the time and asked if there was any possible way to help. I was told to call in to Crossroads. I called and they had us bring our girl to them. We got there at about 1:00 pm on Saturday. Crossroads staff and Dr. O took time out of their day on Saturday after they had closed to help my dog! Not only that, they were gracious with the payment and the amount was much lower than the e-vet. We now have a dog that is healed and back to her normal self, but this is totally due to the selflessness and unbelievable care that Crossroads and Dr. O have for animals. They put the animal first. Of course, payment is necessary, but they were amazing to work with regarding that. Dr. O made a point to contact us on her day off the next day and the night before to make sure our dog was doing well. I have never seen such passionate and understanding people for animals as I have with this clinic. They now have my wife and I as clients forever and we will always take our pets to them and Dr. O! If you are looking for a vet that cares more for your animal than the all mighty dollar (you still have to pay them, it's not free)...you need to go see them! I will recommend Dr. O and her staff until I am blue in the face! read more