Customer Experience - Seeking Resolution…read more I contacted Pure Auto Repair three times: The first two times, I did not receive a clear update On the third call, I was informed the delay is due to a waiting list at the Chevrolet dealership This situation is concerning because I purchased a warranty specifically to protect against extended delays and costly repairs like this. I am simply asking for: Clear communication (very nice but I have to initiate) A realistic timeline Accountability between the repair shop and the dealership I hope this can be resolved professionally and promptly. NEED ANSWERS: 3 MONTHS. MULTIPLE CALLS. STILL WAITING. CATALYTIC CONVERTER REPLACED. SENSORS AFFECTED. DELAY BLAMED ON DEALERSHIP WAITLIST. WARRANTY PURCHASED FOR SITUATIONS EXACTLY LIKE THIS. JUST ASKING FOR ANSWERS AND RESOLUTION. **This post will come down when this problem is resolved!

Jesse and ​​his team never leave a job unfinished. Their unwavering professionalism far exceeds…read morethat of any shop that is in the Lawerenceville, Ga area. I would and have recommended them to everyone i hear that is looking for a shop that stands behind there word. ​​​​​​​​​​

I was from out of town and needed an oil change on my truck. Others that I called wouldn't work on…read morediesels. I made an appointment for the next morning and they got me in when I showed up at the appointed time. They were done in a very reasonable time, checked all my of the fluids and tire pressures. I was surprised at how little they charged for the labor portion. I will be back again if I am in town.

This repair shop is everything that I need. From the moment I called with questions til the…read morecompletion of my service, the experience was warm and welcoming. I had an appointment time and they started on my vechicle at that time. I got my back brakes serviced and an oil change and I believe the cost was fair and resonable. I have decided that this will be the repair shop that I will be taking my vehicle to moving forward. I could not have asked for a better experience. If you need your car serviced, I highly recommend Pike Street Auto Repair.

Did not get to use their service. However, their customer service in terms of getting me the info I…read moreneeded to be successful in my brake repair need was impeccable. Very knowledgeable people and accommodating to their customers.

I requested By Any Means Mechanic to replace brakes and rotors. I waited a couple of months to give…read morethe review to make sure the work lasts long and is reliable. It's indeed reliable and the technician did a really good job. I saved a lot money by getting the job done this way rather than through a dealer.

I talked to Dale today. They don't work on cars made before 2005, but he was super friendly and…read morenice and answered my many questions. Although I didn't have the pleasure to actually have car work done by him, his customer service on the phone was top notch and I would try them in the future for sure.

The repair was done to a good standard, and my car works fine now. Communication was clear, though…read morethe process was slow.

I took my car to Gann's Automotive, where the owner, Paul Gann, told me the engine had failed and…read morethat the car was unsafe to drive. He advised that I replace the engine immediately at a cost of over $5,000. He also told me the car was worth less than $2,000 and suggested I buy a new one. As a mom who had just been in a recent car accident, hearing that my car was "dangerous" was extremely stressful. I felt pressured and rushed into purchasing a new vehicle I hadn't planned on buying. Before selling my car, I decided to get a second opinion at CarMax. They found nothing wrong with the engine and ended up buying the car from me for $7,000. Being given incorrect information in that situation caused unnecessary stress and financial impact. I strongly recommend getting a second opinion before accepting major repair advice from this shop. I will not be returning and cannot recommend this business.

I have both good positive and negative regarding Ganns Automotive…read more Paul and Brian and staff are very nice they recently fixed my Caravan window which would not open or close. We did buy a car from Ganns several years ago and they honored the warranty had to brig it back several times. Unfortunately, the most recent experience the gasket they fixed for the Caravan fell off. I brought it back and they put it back on. Ganns did my last oil change. I am at a different auto center today because check engine light came on and asked them to do oil change. Ganns did it way to tight, and also big oil leak end result needed new pan and what was going to be a $150 is now $500. I shared with Brian the head mechanic what happened and he said we fix oil pans all the time. The manager where I am at said that is all he had to hear if they fix oil pans all the time the mechanic is not doing them right. This was clearly Ganns fault and I didn't bring it back to them because I need the car today and usually 2-3 days for Ganns to repair your car if your lucky. The one other experience I will share is that one time Paul could not figure out why the car would not start. I didn't mind paying a normal diagnostic fee but he was charging like $140 and no repairs were done which I thought was excessive. I did complain and he more or less asked me to leave didn't pay anything and that was not my intention . The bottom like I am done going to Ganns if I need to drive to Lilburn so be it.

Dishonest get a 2nd opinion. I'm sharing this to help others make informed decisions. I brought my…read morevehicles to Bee Sure Automotive after being told several repairs were necessary for safety. After getting independent inspections, I learned that some of the repairs and parts recommended were unnecessary or misrepresented. This caused financial loss and frustration. I strongly encourage anyone considering this shop to get a second opinion before authorizing work.

Aaron went above and beyond to find, inspect, and recommend a very nice used vehicle for me. It…read moreneeded a couple things done and his shop has the ability to do the mechanics. I highly recommend Bee Sure Automotive!

Went in bc my traction control light was on. They ran a diagnostic and came out with all these…read morethings that they wanted to further explore and to leave my car for a couple of days. I said no, I can't leave it right now. He then said I was a little low on oil. I said ok, just put some oil in and I'll come back in a couple of days. Price for a diagnostic and 3 quarts of oil was almost $300. I couldn't believe it. This place is just a money grab.

found Earl to be very professional, easy to work with, knowledgeable, etc - my first time but I…read morewould use Eakaan again

OVERPRICED! $750 for a Thermostat on a 2007 Ford Focus. Watched a guy on YouTube change one out in…read more15 minutes. $30 part. Enjoy that ripoff, you won't see another penny from me!

I searched for an honest auto repair service. After reading reviews, I decided to give them a try…read more Very glad I did. I've used them for over 5 years, now, and have nothing but praise for this shop. These people are honest, trustworthy and professional. They offer a two year, 24,000 mile warranty on the parts they install. You can drive with confidence. They will also tell you of other problems they see. I recommend you try them out if your car is in need of quality service.