This is an absolutely amazing company with great, durable furniture and customer service that is…read moreleaps and bounds above any other. I bought one of their bunk beds (from Costco as I recall) over 16 years ago, and have moved, disassembled, and re-assembled it many times since. The design is smart and sturdy, and it is simple and fast to disassemble and re-assemble, even simpler than smaller items like chairs and coffee tables I have purchased from competitors. During my last move, the movers lost some of the hardware for the bed. I called these guys up (16 years later, mind you), and they knew exactly what bed I had and sent me the missing hardware via first class mail to my home in California so I could get back to reassembling the bed and settling in to my new house! Compare this to the experience folks are used to these days with fly-by-night online sellers who may not be in existence a few months later, much less answering the phones and supporting their products after nearly two decades. This level of stability and integrity is how business was done in the old days, and this experience has not only drawn me back to Epoch's product line, but encouraged me to think critically about where I source my other products. Purchase your furniture from these guys. Their quality and service are both top notch.

Needed wanted a futon. Had been in previously. Not cheap, but good. Gabriel helped me find the…read morecombination of futon frame, mattress, and mattress cover that worked for me. When it was delivered, assembly was required. A friend and I put most of it together but ran into trouble attaching the back with the rollers to the frame. Phone calls and emails were quickly answered to no avail. I talked to Gabriel who voluntarily came over after he got off work. It was complete in 30 minutes. Excellent product. Superior customer service! Couldn't have been handled much better. Thanks.

I spoke with Long on the phone about the right potting mix for my struggling Monstera Thai…read moreConstellation that I'd bought from a big box store, and he immediately offered for me to bring it in so he could take a look. He diagnosed the issue right away and helped me repot it, all while explaining what went wrong and how to care for it going forward. He was very knowledgeable. Such a great experience overall and I feel more hopeful about the longevity of my plant! The shop itself had a beautiful selection of plants and unique pots at great prices. I'll definitely be back!

Very great. Service ambience was so great. I like the chai and smoothies . Service was greatread more

Had an incident in the order reached out to me extensively and made it right. He went above and…read morebeyond what I've come to expect these days for a customer service. He truly cares about his business and that his customers are happy. In the future, I will use his service again

We had several questions on the proper use of hot tub chemicals. John, their salesman, was…read moreextraordinarily patient explaining every detail with us. His customer service is just the best. He is a very impressive individual. We would whole heartedly recommend this company with any dealings anyone would have. We (Lois) live in Mill Creek and drove specifically to have our questions answered.

Fun egg hunt concept at the Redmond World Market, but overall our experience was disappointing. The…read moreinteraction with one staff member, Susan, felt awkward and uncomfortable--it almost felt like an interrogation. She asked if my friend and I were related because of the same-household rule. This seemed harmless at first, but when we explained that we were just friends, she responded with an "uhhh mmm, okay" tone that felt odd and dismissive, almost like we were lying. Considering every past World Market I've been to, staff would say "congratulations" or "nice job" instead of giving off that vibe. Susan mentioned she's had issues with families all getting one, but then another staff member, Ryan i believe, clarified the rule was about household--not relation. This left us confused, because hypothetically, had we been sisters, there's no way to know if we lived in the same household or not. The question of asking us if we were related could've been resolved after checking our IDs, which is required anyway to claim the prize--and she could've seen we didn't have the same last name. She could also have phrased the question better--asking if we lived in the same household rather than if we were related--rather than making assumptions based on our appearance. On top of that, she asked us three times where we found our eggs, and i genuinely feel like one answer should've been enough. We've participated in egg and Christmas hunts at other World Market locations in the past, and this kind of questioning has never happened to this extent. The way I was treated didn't feel fair or professional, and it made the experience unnecessarily uncomfortable. I found Susan, well...annoying. The only positive was Richard or Robert (someone named like that), who was kind and helpful, which we appreciated. Still a cute event, but the communication and approach this time left a lot to be desired.

What's not to love? Fun items for gift-giving, lots of imported food and teas from Great Britain,…read moreand super nice employees. I enjoy stopping in here and having a quick browse (and a packet of English biscuits!) on my way home from work.

Ugh, I love plants so much! My friend who lives in Redmond told me about Jungle Cat Plant Shop, so…read moreof course I had to make a visit EVEN THOUGH I DON'T NEED ANY MORE PLANTS. But yes, yes I do. Located in downtown Redmond, Jungle Cat Plant Shop is a tiny shop in a small business strip. We visited on a Saturday and the place was cramped because of all the people inside and how tiny the shop is. But that doesn't a stop us plant parents! Jungle Cat Plant Shop really maximizes the use of its small space, by offering a variety of different plants, with some in planters, hanging, displaying on shelves, etc. It also had a humidifier for the plants inside, and sells planters and some small gift items, like local art prints, greeting cards, pins, etc. I saw on the entrance sign that there's a shiba greeter here I was hoping to meet, but didn't see the doggy in my visit. But I love that it's a dog friendly spot and the staff was very welcoming here. This is the kind of business that's much needed in Redmond and the kind of business that we need to continue supporting! Love these small mom and pop shops that brings such a wonderful addition to the community!

A plant personal shopper experience! Very kind shop keeper with a cute dog and an ever changing…read morevariety of plants. They're great quality for a better price than all the other plant shops (outside of big box stores).

Great company! The owner Rick Cathcart is a good hearted guy and will make sure everything is done…read moreto PERFECTION. Have not had dealings with them fairly recently but have had Awesome results in the past, been working with them since the mid 1990's. Highly recommended.

From the owner: - Landscape and Irrigation Installation and repair -…read moreLandscape renovations - Furnish and install bark, gravel and topsoil. - Grading and regravel driveways. Additional services: Tractor and dump truck for hourly hire.

This is probably the worst shop and customer service I have encountered in my life…read more I received a gift card for Utopia as a gift, and decided to use it today. However, the staff there told me there was no record of the gift card and claimed the gift card did not exist in the system after checking some index card file she had at the desk. She then questioned the origins of the card and told me to go get a receipt for the purchase of the gift card. Why do I need to present a receipt for the gift card I received as a gift? This was so laughably outrageous that I left. Don't patronize this shop, they take the cash from gift card sales and refuse to honor the gift card when you try to redeem it. It is a total scam. They take your money and pretend the gift card doesn't exist. I would not recommend even setting foot in this unreasonable store. ​​​​

It's hard to claim a store is the best in a city, especially in such a big and beautiful city like…read moreRedmond is, but Utopia is easily the best store in miles for your jewelry wants or needs, made even better by the fact they are a small business. The staff are super kind and friendly, willing to help anyone with anything and only letting you leave with the best possible products you came for. The store itself is lovely, all the jewelry is nicely displayed and eye catching, with a great calm feeling in the air. But the best part is the pricing, all the prices are perfect with great options in every price range, and the staff even is kind enough to try and help you lower the price if necessary.

I love this store! The furniture is barely used and as I understand comes from model apartments…read morethat are used for show. The prices are great and I bought my couch for under $200 dollars, plus a bedside table with drawers for $30. The only downside is that the selection is fairly limited so it's a hit or miss whether they will have what you are looking for. It's a great place to browse but not so much a place to find exact needs.

I wished I had found this place sooner! They have a great selection at amazing prices. I love that…read morethey have an actual storefront so I could go sit on the furniture on my schedule. Better than dealing with the hassle of craigslist. They will even hold for three business days after you purchase! I was able to buy it right then and come back with my truck without worrying about the sofa I wanted selling while I was gone. They post their Tuesday and Friday restock items on their Facebook page. Huge bonus! I could check to see if they had something I was interested in without making unnecessary trips to the store. Seriously, if you're in the market for gently used furniture at crazy good prices, check this place out!