Over the last week, I've been working with a very persistent and professional Sales Lady that constantly follows-up on my inquiry. For a week, she has communicated to me her Sales Manager would be calling me, no call from him. On yesterday, we set up a time for him to call me at 6:15pm, no call back. Young Lady, unfortunately, your Sales Manager has caused you to lose a sale. I am going elsewhere. If this is the treatment I am receiving as a new customer, there is no way, I want to do business with or purchase from this establishment. read more

The cars are beautiful, the deals are fair, and General Manager, Ray, is a stand-up guy. read more

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Worst BMW service center ever. Employees are rude and they leave your car a mess after working on it. My service appointment was at 7:30 a.m. and I didn't get a call about my car until 2:30 p.m. just for them to tell me they had no clue what was wrong with my car. Upon picking it up, the service advisors treated my father like absolute crap and talked down to him. I paid them $200 for them to tell me absolutely nothing nor give me the diagnostic code. Make the drive to another BMW service center instead of this poorly maintained one. read more

Thought I had a good experience even though leery after bad reviews. I have no complaints about my salesman, Perry. Very nice guy, Jim Hodges over finance is the one with no integrity. We purchased a BMW X5. When we got home and parked the vehicle under a floodlight we saw a large crack in the windshield. It didn't happen on the way home and when reviewing pictures sent of the car it was hidden under the advertised price with only about an inch of the crack showing. It is very hard to see it in the daylight. I wrote a nice email to my salesman and he passed it along to Jame Hodges. His answer was to send a small 42kb picture of the car and say 'it was perfect when we sold it. Tell him to file a claim with his insurance'. This is the kind of classless person you will have to deal with if you shop there. He did not take my phone call nor return it. Beware of doing business with them. I have picture proof so they can't deny this. read more

I purchased a used BMW on line and then took it to my local BMW to determine what the car needed...unfortunately Crown BMW was a poor choice both technically and administratively for that task. Technically, Crown determined a list of replacements needed were at best judgmental...at worst unnecessary (new spark plugs $300 odd, a new head gasket $800 odd, two new tires ($500 or so) and more, all questionable...but they did not spot the major deficiency that one front wheel was of the completely wrong rim size and did not fit ...and that each tire was of a different make; one being a stiff walled "drive flat" variety, the other three with completely different sidewall characteristics. The tire company I subsequently went to was amazed that Crown had missed all this. Pretty poor technically. Administratively they are little better. When I took the car to Crown, it had an insurance card and the original registration with it; when I picked it up both documents were missing. Three calls later, two to a receptionist and one to the service manager, and I have had no response back and no documents. I give them two stars because their coffee was good...otherwise it would be one star. Michael Higgins (Dreama Meadows' car)_ read more

This dealer makes appointments at 7:30 and the techs don't start till 8:15, by the time I got my car back is was about 10:00 the work order says it was ready at 9:41 but by the time you check out and all it added a couple minutes and I hit the road at 10:00-10:05. THAT IS TWO AND A HALF HOURS FOR AN OIL CHANGE, ON THE FIRST APPOINTMENT OF THE DAY. I was actually astounded when I came to write this review and saw that this dealer had more than one star overall, I went in for a simple oil change, and when I left the dealer my car was leaking coolant. They then claimed the damage was due to a recall, however when I popped the hood to inspect where the coolant was coming from, I found a dent near my hood latch, a snapped off coolant line right next to it, AND GET THIS, THE TECHS RACHET WITH THE OIL FILTER REMOVAL CAP, STILL ATTACHED, seems like this one had a little bit of a liquid breakfast before coming in. Here's where it gets good, I called back more than 5 separate times before I got on the phone with my service advisor, through no fault of his own I will say, my service advisor himself was great and I believe he should move to a dealer where his customer service skills and product knowledge would be more appreciated than this one; but by my 5th call when I got through I was a bit upset, and I asked to be connected, not sent to voicemail, and my exact words were, "I do not give a shit if he is under the desk of the CEO working on a promotion, I need to speak to someone about you damaging my car, now" and asked for the service manager, the operator that answered then LAUGHED AT THE STATEMENT, and transferred me. Didn't get a service manager, got my advisor, and he sent me to parts cause I knew what was wrong and asked for the part and fixed my car, MYSELF, AT MY EXPENSE, AFTER FINDING DAMAGE AND TOOLS. The next day I get a call from the service manager, who was apparently to busy to deal with me the same day, and he had nothing to offer, but what he did say was, "if you intend to remain a customer of Crown BMW that language will not be tolerated," I'm sorry, was I wrong for saying that, yeah, I was, I went in and apologized directly to my service advisor and assured him I would not take it out on him in the survey because it has nothing to do with him, he did everything he could while being handicapped by a dealer that doesn't give a damn about its customers. I actually said sorry twice and made sure we were on okay terms before I left. I know when I am wrong and I am by no means saying I wasn't in this instance, I was upset it took me 5 calls to get to someone and voiced it inappropriately. However for the MANAGER of service to call me, completely ignore the fact that my vehicle was damaged, and then act so pretentious by saying, "if you intend to remain a customer" that's what got me, I wasn't going to write a review at all until he called, and the fact that he didn't even call the right number, he called my fiancé, then asked for me, is the last bit of evidence I need as to how disorganized and clueless this dealership really is, avoid them at all costs, I will get my car towed to the next BMW dealer, I will walk 10 miles to get parts, I will army crawl through a mile of broken glass and razor blades, before I EVER let a representative of a company speak to me like that, bother my fiancé, or damage my property ever again. Steer clear of this dealership, when you drive by don't even look in their direction, it's not worth your time. read more

Great service from an honest team. Worked hard to get a deal done and followed up to ensure my service and experience was a great one. Marc and the host of Todds--Great Job!! Alvin read more

I took my BMW to Crown BMW due to a warning light came on indicating "drive train malfunction". They diagnosed the problem and charge me $499 to fix it. Approximately three days later the warning light returned indicating "drive train malfunction". The service associate Eric Laurent informed me that it was a different issue "the technician smoke-tested the air intake system to check for leaks, and he found the Inlet Pipe going to the Turbo has broken. After conferring with the technician, we think the best course of action is to replace this inlet pipe and reassess the situation. At that time we'll know if any further action will be needed to eliminate these new fault codes and get rid of the drivetrain malfunction message". Even then they were requesting me to pay an additional $791 dollars they weren't sure that would fix the issue either. I then decided to pick up my car and I received another warning "low engine coolant" I went to add the coolant and discovered that Crown BMW left the hose to the engine coolant totally off. I contacted Shawn the service manager to inform him of the issue and my experience his response to my complaint "this is harassment and there are legalities in that as well". I felt that he was trying to bully of scare me because I informed him that I wrote a Google review and contacted BMW corporate offices. read more

Today I dropped off my 2011 M3 to change out the driver side airbag and annual inspection. The service rep informed me that my car may need new back tires. Funny thing is my car only has 12,450 original miles on it. I don't drive it hard or take it to the track. I BABY THE CAR!! But because they are running a sale on tires, I guess the service rep was compelled to "attempt" to sell me some tires. Of course I informed him that the car only has 12k on it and the tires are practically brand new. Lastly, he stated that because it is an M car that the replacement timing in the tires is 9,000 miles. That is a bunch of BS. Next time Service guys try to fool someone who is gullible and is not informed of information in the internet. The average driver experiences tire replacement at 20k not 9k. LOOK IT UP!!! I will be taking my car back there for any inspections. read more

Beyond the call of duty!!!! Several months ago, I bought a used Honda Odyssey van from Crown BMW. As strange as it sounds, this particular dealership had the specific used vehicle that I wanted. So, I went to the store and purchased the van from Jim Hodges. He was honest, fair, "straight forward, and exemplified integrity. Needless to say, I was pleased with my experience. However, as one might expect with a used vehicle with close to 100k miles, it began having some mechanical challenges. Fortunately, I purchased the extended warranty and had to bring it back to the dealership for repairs. Unfortunately, the warranty company presented some unnecessary roadblocks. However, Brad Landreth and Doug Weaver went beyond the call of duty to resolve the warranty issue. And, without much delay, Eric Laurent and his crew in the service department did an excellent job in restoring my used van. What's amazing is that they treated my old van as if it was a high priced BMW; more importantly, they responded to my concerns as if I was the most important customer in their dealership. Given my experience with Crown BMW, I give this particular dealership the highest praise for their professionalism, integrity, and diligence. read more

I took my X6 to have a leaky gasket replaced during their Black Friday service sales event in 2021 and had nothing but issues since. I set an appointment on a Monday brought my car was told I could sit and wait for it to be repaired. Once there they told me that they weren't going to be able to get to it that day and they had no rentals so I'd need to find a ride, mind you I don't live in Greensboro. So I rolled with it, they said it'll be done by Tuesday. That came and went with no contact to update me, so I reached out to see what the deal was. I was then told oh the mechanic wasn't able to get to it but it should be Thursday. Thursday came, I reached out and was told they were still backed up, I let them know this needs to be done because I need my car for work. I was told Friday for sure, they completed on Friday and so Saturday we went to pick it up. I left the parking lot and as soon as we hit the hwy the engine malfunction. I called to let them know what was happening and was told to bring it back. I was then told they wouldn't be able to work on it until the next Tuesday. On that Tuesday I go to retrieve the car and was told there was moisture on my coils and they just needed to be replaced. Their reasoning was " well if you put in one new part the older ones start acting up". I'm like whatever at this point just give me my car. We get home a day later same issue engine malfunction. I call again and the guy in the service department say "we'll I told you when we replace an older part the others start acting up, so you can bring it back up and we'll take a look normally it'll be $850 but I'll talk with the mechanic and see if we can get you a deal at $600". I refused because I've already paid $1277 for a new gasket and that I had no issues with any other parts before I came to you. I get my car looked at by an import dealer hear locally that is working to fix the issue only ask if the car has been in a flood or did someone try to wash the engine. I'm like no, he said well there's muddy water in your coils. So it's clear that at Crown BMW they intended for me to pay for more services one way or another. I heard they were bad but this is crazy never again and I'm reporting them to the BBB. read more

Worst service ever. If it weren't so far I'd take my car for service needs to Winston-Salem.

Worst experience ever from a dealership service department and general manager at Crown BMW. Do not bring your car there unless you want to take a risk with negligent repairs and damages to your car. They did two negligent repairs on my car and caused damages while working on an AC evaporator replacement while under factory warranty (put prying marks on my center console, damaged driver seat) then caused more damages (scratched the bumper) when I had to return to have it fixed, misinstalled parts (dashboard tabs sticking out, driver seat harness misintalled) and they soiled the car's entryway on my car that I ordered from BMW a couple years ago. They have tried to evade responsibility. Even when I immediately found the console damaged forcing them to recognize it they would later not put their responsibility in writting in the work order to repair it. When i returned to have all the damages repaired, they botched the seat repair. Naturally I was upset about it and focused a lot on it and failed to notice that they also scratched my front bumper at a hard to spot location not only underside but partly on the face of the bumper. This had to be the result of their technician driving into a tool left on their shop floor close enough to the front of the car that he missed seeing it when manoeuvering the car inside the shop. There is a second and different direction of scratches when that tech had to manually dislodge whatever tool instead of driving backwards which would have caused similar angle of scratches in opposite direction. It is not a curb scratch. When they did damages they never told me. If you catch them they repair it, when i did not catch it, they tried to evade responsibility. It is especially dishonest because I was already busy with they badly repaired seat which they tried to downplay for 25 minutes that I only took a minute to look at the car's body. Getting home I put the car under its cover for days in my garage as it is not my daily car until i washed it and discovered the scratches when i squatted down. I immediately checked the dated proof photos that i took the day I left my car for service and I found that the bumper was intact on the photo before they worked on the car. went straight to Crown with the photos and the general manager promised me they would fix it and ask me to wait for other parts for the seat to arrive. When those parts arrived a month later they started denying responsibility pretexting that I did not notice it at pickup time. Sure, if they had not botched my driver seat, replaced my center console also damaged by them and re-installed my dashboard that they had misinstalled then i could have focused more on the body of the car and I would have caught the scratches. Instead i spend 25 minutes having to protest their badly repaired seat which they dishonestly tried to downplay and only a minute on the exterior body. And they looked at the car far less than I did. Later, my neighbor could not immediately find the scratches either when i asked him to look anywhere on my car for scratches, circling around the car several times he took a long time to find them. Unlike me, He was not under the stress of having to look and check all other repairs from previous Crown damages to my car. No integrity, dishonesty, careless work, incompetent dealership. Furthermore, I found later that they falsely mispresented the repairs to the damages they caused as goodwill to BMW NA behind my back. This is why they do not write about their responsibility in work orders while you are under pressure to sign to get repairs done. Stay away from them. Do not go there. Go to another dealership even if you have to drive further, it can spare you a lot of trouble. read more

BMW of Greensboro - Car Dealers Near Me - Greensboro, North Carolina

If I could rate lower than 1star, I would; poor communication, no follow through, inept mechanics, overcharging, and generally lousy overall. Stay away!!! read more

Bought 2009 Mini Clubman JCW with a service contract. Turns out the car had plastic throughout the engine block from overheating. Service contract wouldn't cover the repair. The dealer offered me a thousand dollars towards a $10,000 engine replacements. I had to get their corporate office involved. Even with that I had to shell out $3,000 for the repair. On top of that the dealer told me they don't work on Mini Coopers even though they are made by BMW! The turbo they provided with the replacement engine has now failed. Of course it's not covered by the warranty that came with the replacement engine. As you can guess Crown BMW won't stand behind their lemon. read more

The service is pretty good. Have been going there for service for about 8 years. David and Brian the manager is great to work with. Always go to Hendrick BMW in Charlotte NC to purchase. read more

Took 2.5 hours for an oil change, even with an appointment. They actually said, "Sorry, didn't realize you were waiting", even though I was standing there and asked several times when my vehicle would be finished. The next morning I backed the car out of the garage to notice a large puddle of oil. I then proceeded to open the hood finding that a cap to the coolant sitting on the engine block, not put back on properly, coolant had sprayed in the engine. I then called the dealership that evening and was told I would receive a call the next day. It is now 11:30 am the next day; no phone call. Never called and had to take the car in myself. Never seemed to care about me or my troubles. read more

I hope I could give an even lower rate for this dealership. I was offered prices through emails and the salesperson said he would take it because it was the last day of the year. I rented a car and drove around 95miles to be there and said I wanted to buy a car at the prices he agreed in the email. The salesperson said he would not take the offer and there might be some confusion from my side and there was no confusion at his side. I asked him to read the email again and he did not say anything and started to talk about financial theory. It is fine if you said this was an unacceptable offer at the very beginning, but I did not understand why he said he would take the offer. I really did not know if he was trying to fish me there or not. At least, the salesperson should admitted about the mistake and said a SORRY even if in the end you did not want to sell your car. If I was not offered such a discount at the very beginning, I am sure I would not be there. Horrible horrible experience. BTW, I do not think their prices are competitive in general. I would not recommend any of my friends to go there. read more

Purchases my car from California and had to struggle and fight my whole way to get information. Kenneth my salesman gave me incorrect information that is very vital to the deal. Such as telling me I was approved for a certain interest rate and I find out later from the finance department that it's not true. On top of that I requested detailed photos of scratches and a detail was promised. When I received my car there is sticker residue still left on the exterior of the car. A total disappointment. It didn't end here though, I had checked private party on delivery of the vehicle to my house. So I made sure multiple times with my help at bmw that this car would be delivered TO MY DOOR and turns out the truck that they sent can't go to residential housing. I could have saved money, time and a headache if I took on the delivery myself. Many empty promises given to me from this dealership. Would not recommend this unprofessional experience purchasing your car. Especially when they won't give the respect as if you were there. read more

My husband and I are a young couple that came into the dealership looking for a pre-owned certified car. We never specifically stated our financial situation, but would have been able to afford any of the vehicles that we looked at, though of course we wanted to stick to a budget as any financially aware person should. When we arrived we were welcomed by Perry who was a warm and sweet man. He offered to help us while Mark was with another client. To be honest I wish we could have worked with Perry the whole time (he was wonderful, please ask for him if you go). Once we began working with Mark again things began to go down hill... We were obviously trying to get the best deal possible but could have easily paid in cash. We discussed a specific price point per month for a loan, but never stated that was our limit. I understand that we were indeed looking for a used car, but he was behaving like a typical used car salesman and talking "at" us rather than "to" us, which was not only annyoing but unprofessional. He probably assumed that because we were younger and trading in an older vehicle that we couldn't afford the car, when in fact we came prepared to pay cash for a 5 series. After having our current car disparaged for the third time before even being given an offer, we decided to walk out, and the manager seemed to care less. Overall it was a dissapointing experience. I hope the next time a young couple comes in, they are treated with a more respect then we were. At this time we will be looking at other BMW, Lexus and Acura dealerships in North Carolina and are not likely to return. read more

Great service with great people and a great lounge with the best specialty coffee and snacks with lots of magazines. Not a bad place to hang out! read more

Just bought a Certified PreOwned. Everyone that worked me was friendly and well informed. My car looked beautiful when I picked it up.

I received fantastic, capable service. The shop was ready for us at our appointed time, the woman taking our information explained what would happen and how long it would take, came to give us an update on progress, and answered some additional questions and demonstrated features we inquired about. They even did something extra at no charge. read more

Awesome customer service! The guys and gals in their service department rock! They took great care of not only our car but us as well. They have my business and will continue to. read more

Great service!!! Competitive price!!! Thanks Andrew for your help!! Definitely come back here for service again

I'll never buy another car there. Hard to work with, sales people are miserable. Management impossible to work with. Have owned cars from there for nearly 12 years, 7 and 5 series, but its taken a nose dive.Completely opposite experience at Flow Audi and I now proudly own a brand new Q6. read more

We had our 2009 BMW 535i serviced at this dealership for a damaged front air dam. We were going to have a few other items updated. I called to cancel the other service items, after I confirmed this plan with the service support rep originally. The repair tech accomplished one of the items I did not want completed. The delaership provided this completed item at "no charge" to me. I am extremely pleased with this dealership and the work they performed. As always, I am extremely pleased with the level of service that BMW provides and, especially, at Crown BMW read more

We just purchased a new 535i. We received exceptional service and knowledge about the car. They stayed there late at night. It was about 1130 pm on a Saturday. Great service and treated awesome. We've already recommended crown BMW to a family member. I will continue to buy cars from them and will most definitely recommend them. We received 10 star service. read more

I have been dealing with Crown BMW for 13 years. Whetther buying a new car or getting service they have been top notch. Bryan Mathews was my salesman for my last 2 BMWs and when I buy again I will go back to him without reservation. read more

Recent purchase of a 4 series BMW. Excellent experience with everyone. Crown BMW went above and beyond! Thank you!

Went in to check out an X5 with my wife. No one greeted us so we had to seek assistance. We looked around and found an employee using his headphones who did not make an attempt to greet us until we spoke to him. We turned around immediately and left! They have no problem asking $63k for a vehicle but have a problem providing customer service. Proceed with caution. read more

Customer service is AWFUL. Bought a car from Crown BMW on 4/1/18 and since then have had questions about the car so have placed multiple phone calls to the dealership, yet they have been totally unhelpful. Really regret buying from this dealership! read more

I have taken my car there for 3 years since getting it. In the last 2 years here have been my experiences. Last year took my car in for annual oil change and service. They found that 2 main gaskets were leaking and blamed me because I didn't drive the car enough. It's not like it was not driven at all I had approximately 6K miles on it that year and it was my fault. That was over $2,000 worth of work. This year I took my car in once again for annual oil change and service they proceeded to do scheduled maintenance items which I had authorized but then after finishing those they decided to tell me about ANOTHER oil gasket which was leaking. This time instead of blaming me they told me there are typically 3 main gaskets which have to be replaced after 4 or 5 years. I had 2 done last year and this is the third. So instead of inspecting the car upfront and discovering this issue or any other issues they did the non necessary work like replacing the cabin air filter for $130 bucks so they could charge me for it before they gave me the big ticket items like an oil gasket leak which they knew I would have to replace. Awesome BMW engineering straight from their mouths these typically need replaced so expect your car to fall apart too after paying 40, 50,...etc thousand dollars for it. Then to add injury to insult a week after I had my car in they sent me an email signed by the Manager overseeing the Service Dept (initials B.B. (should be B.S.)) stating COMING SOON: A SERVICE VISIT FOR BMW... if they had any kind of customer service sense they would have known I was just there and their Service Managers should have known about this promotion. Included in this email there was a 10% coupon on your service and maintenance which would have been nice to have when you just spend over $800 on your annual oil change and service. Having seen this I contacted Crown BMW and asked about this since the title states this is for your service visit. I was originally put off by the first Service Manager telling me someone would contact me later that day which they didn't so I had to call back the next day. Once again I was put off so I asked to speak to the Manager later that afternoon (B.B.) called me I explain the situation and he gave me a reason why he couldn't apply the 10% coupon, it really didn't have much merit as far as I was concerned, but bottom line it appears the Manager over the Service Department has NO authority to even give a credit that he knows a client should get in association with an email sent out by his store and which was signed by him. However he did give an option: The solution offered by Crown BMW's Manager: He told me they would give the credit on my next service visit so I asked him how that would work he told me by write his name (B.B.) on a piece of paper and hand it to the Service Manager and they will give me the credit. So in a year when my next appointment should be I should just hand a Service Manager a piece of paper and they will give me a discount no stipulation of how much the credit is for, what it is for, or how long it is good for. I DON'T KNOW ABOUT YOU, BUT I DON'T THINK ANYONE IS GOING TO HONOR THAT, DO YOU? BOTTOM LINE: They blame their customers for their cars having defects yet they say it is typical for them to fall apart, they notify you of discounts after you've had your service and then don't honor the discount when you question them about it, their Service Managers don't make you aware of potential discounts you are entitled to, and they don't make you aware of all service needed and the potential cost before beginning work. NOT WHAT I CALL CUSTOMER SERVICE, HOW ABOUT YOU? read more

We got a letter from Crown with a specific off on a new car and when we went in they did not even have the car. But They did try to sell us one for 10,000 dollars more that was not new. read more

We have visited Crown BMW over the past 6 years for car purchase and service work and found this dealership to be excellent! Katherine in the service department is always helpful and quick to respond. A very good BMW dealership in our view. read more

Just would like to share my recent experience with BMW service, specifically with Brian Cost. He helped me to resolve an issue with my BMW X5 3.0I, which I've been experiencing for last two months, within 1.5 hour. Brian and his team are one of the main reasons that keep bringing my vehicle to BMW as the preferred dealership/service location despite of the maintenance & repair price are pretty high, and perhaps there is an objective justification for that. He always listen to customer with great attention and striving to do everything possible to help customers to find an optimum resolution to a problem and keep customers to comeback, which is a significant attribute to successful business. Brian is customer-oriented manager and I believe that this approach & philosophy will help him to grow in his career up to executive level. The manager like Brian shows an example of leadership! read more

We had a wonderful experience buying a Suv from Crown Honda. Marty Shelton was an excellent salesman. He was very professional. knowledgeable and kind. We were able to make an appt to test drive the car online. Karissa Beta was also very efficient, knowledgeable and kind. She got us through the financial process with ease. I would highly recommend buying a BMW from them read more

I tried to get new x5 from Crown BMW a week ago, after talking to two young salesmen, I decided to get a CPO X5 so I can save something. finally I found out one from their web site, talked to saleman and tested drive so I decided to purchase this car. After making appointment for today, when I went to Crown BMW Dealer, Salesman told me car was sold. before I went to Crown dealer, I texted saleman, He told car was still available and He didn't see anyone to purchase this car. Totally lie, cheating. Crown BMW Dealer donesn't have any credit at all, totally can't be trusted. if you want to buy BMW, STAY AWAY FROM CROWN DEALER, GO TO OTHERS BMW DEALER IF YOU DON'T WANT TO GET CHEATED AND WASTE TIME. go to others of BMW dealer. take my words, stay away from Crown BMW Dealer!! read more

Service review: I moved to Greensboro a few months back and I needed to find a new BMW dealership to service my vehicle. I called today to get an estimate on 4 new run-flat tires, along with an alignment. The service adviser was not helpful and expected me to basically do his job. I spoke with Drew about what I needed and he seemed to be in a rush and not willing to assist me. It is true that I did not know the exact size of my tires but I knew he could look it up, I mean, this is a BMW dealership, not Sears. So I actually called BMW at Winston-Salem to compare their customer service and they really treated me like a BMW owner/customer. She found the tire size I needed, recommended different authorized brands, and give me the exact cost out the door. That is how you treat customers, especially at BMW. I think I just found my new service provider, Flow BMW. read more

So, while I had a pleasant experience with the sales person, I was quite disappointed with the woman in finance. I never purchased a vehicle from Crown. While we were negotiating a deal, I guess my credit was ran, which makes since. A week ago I received a letter from Crown saying that they submitted a credit application was submitted from Crown BMW. I call to get clarification as to why an actual application was sent out when I never even purchased nor picked out a vehicle and I received nothing but attitude and confusion. I don't know why kind of business they are doing over there but a person who gets a mysterious letter in the mail has the right to inquire about why that letter was sent. She at first seemed to have no clue.../ and I must say even after the exchange I still have no idea why I received a letter stating that a credit application was submitted. If a person has not finalized the purchase of a vehicle, there should be no reason why a credit application should be submitted. Fishy practices!!! read more