I had a "mixed bag" experience with Hugo. I have a lot of projects but gave him one to start with to test him. He upholstered a chair for me. He was really patient in waiting until I found the fabric and stored my chair. The upholstering was done well expect for the back of the arms where they didn't match, one is bunched and one if folded over. However, he does everything verbally. He doesn't write anything down which I even brought up to him, about how he's going to remember the details, and he said he was fine. He added buttons back on the chair when he wasn't suppose to. He threw away the old fabric which he said he was going to keep for me (because the chair was the chair my husband -who passed away- read books to my kids in and they wanted the fabric to make other things). They didn't even want me to upholster it. He was also suppose to sand the legs to a natural wood, but instead he oiled them darker. He offered to redo the button cushion which is attached to the entire chair so the entire back side and front cushion has to be redone -if the fabric was enough, but responded, "No I don't want to do it." when I asked him if he wants to do that. So, do I trust a guy who already has difficulty remembering details and refuses to write it down and is telling me he doesn't want to correct his error, but will? I paid him and took my chair as is. At this point we were all crying after he said he threw away all of the fabric and blamed it on me and said it wouldn't have happened if I had picked it up sooner. I had told him I couldn't get there until the day I came a week prior and he was fine with that. So, it seems like he might be hit and miss, definitely not apologetic, and for me hard to trust that he's going to remember what to do and not do. He's not young and maybe forgetting things but won't admit that he is. We were really disappointed with the whole experience, but specially his attitude that he can do no wrong and then blaming me for his mistakes. He seems difficult to work with, unfortunately. I didn't give a one because he seems to know the trade mostly, just getting what you ask for and the details might be hard. read more