When you first walk into the location you don't expect to see two very lovely ladies sitting with welcoming smiles. At first I was a little apprehensive because I didn't think what I had was of much value I thought maybe oh I might get $20 I was very pleasantly surprised to find out that what I had was worth more I highly recommend that you go and see Elicia. read more

Crown Gold Exchange - Elicia and co worker - Jewelry Near Me - Hemet, California

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Silver is down they offer 70% melt. Silver goes up they offer 65% goes up they offer 60% goes up they offer 55%. You get the idea. No matter how high silver goes they cover themselves and you never get the benefit of silver world wide value. read more

Alyssa was amazing getting me taken care of. The attention to details and being thorough are always appreciated.

Came in with an antique coin of 228 years old. The lady made a 30 second judgement. She was not knowledgeable was on phone to look up. Disappointed dint take the time. Just rushed us out. I DONT recommend. 0 start read more

Came in and sold some 10 carat gave me a great price almost near market value very fair deal. Would suggest coming here if you wanna sell some gold even if it's scrap. read more

Giovanni Reyes was awesome and so helpful. He was also very polite and professional. Will definitely come again.

I went in yesterday to see about selling a gold bracelet with gold being so high. The guy was Arrogant and rude. He has the air of believing he belongs in Beverly hills or orange county. I've been buying selling gold and jewelry for over 30yrs. And this Arrogant ass has no business and now I see why. 1star read more

Emery and Gaston very nice people I was satisfied with the price they gave me will be back again

He has so much compassion and ease, thank you Giovanni! I appreciate the time and will come again.

Great prices and legit!! Very helpful staff, and polite! Fast and efficient staff. Nice store read more

Giovanni was vey helpful and friendly. I would recommend you checking this place out before you go somewhere else.

Very professional and comfortable to deal with. Their prices are very fair, and we will definitely go back to them for future business!

Always a great price and super friendly and helpful Highly recommend! Every visit has been great.

It was fast and so easy. I called they said to come down and they tested it and made an offer.Thank you for the opportunity to work with you guys! read more

Crown Gold Exchange - Silverware - Jewelry Near Me - Hemet, California

Best experience ever, my mom had passed and I had some of her jewelry. I wasn't even sure if it was real. It was and boy am I happy I went there read more

I recently decided to sell some bullion coins and silver bars, after moving back to Hemet. Since my options were limited (ie not much else around), I decided to take my items to Crown Gold Exchange. I went later in the day, but still about an hour before closing. Upon walking in, I did not feel uber comfortable, as the store looked like it was attempting to maintain a look of semi-dark, high-end luxury. Some people might appreciate that, but for me it was a bit of a turnoff. That said, the interior of the store was clean - bordering on sterile- and I was greeted politely by the young man at the front desk. He invited me to sit down and discuss the reason for my business. As we began speaking, I cut to the chase and told him I was looking to sell some gold and silver bullion and coins, and asked if that was something he could handle. He politely stated that he was not able to assist me with much of what I needed but that he would try. So...I showed him my pieces and asked how they priced their items. He immediately said that, indeed, he would not be able to help me, as his "bullion and coin guy" was not there. He did, however, offer to send him a text with photos, to which I obliged. He got a response back in less than five minutes but I was appalled and insulted on the prices offered for my items. I mean...not only was I insulted, but it quickly illustrated how this company makes money: they pay pennies on the dollar to people desperate for money, then turn around and sell at a HUGE premium. In fact, the young man who was assisting me qualified those very thoughts for me. Thankfully, I was not desperate for cash and walked out. For those in the know, I was offered barely 50% of spot price on .999 silver, and only hair better on .9999 gold. The silver coins (eg ASE's, Canadian Maples etc) were laughably priced, as they offered the same deal...about 50% less than spot with ZERO accommodation for the numismatic value. That is absolutely ridiculous! I knew that I would not be paid retail prices for my items, and didn't even expect to get wholesale pricing; I figured I would get around spot price for the bullion and maybe spot + a SMALL premium for the sovereign coins, but boy was I shocked to learn their offers. Had it not been for the fact that the shop was clean and the young guy was polite, this would be a 1-star rating. My advice to you...if you need to sell coins, bullion, or jewelry, take them to Main Street Coin & Jewelry in San Jacinto. You will get a better and much fairer price for your items. I mean come on...the young guy basically gave me the run down, saying they buy super low so they can sell super guy. That is obviously their prerogative, but it felt like a predatory business, especially since their (supposed) targets are people who desperately need cash and/or know nothing about what they bring in to sell. I would steer you away at all costs and like I said... take your things to Main Street Coin & Jewelry in San Jacinto. It's only about 5 miles away. Don't get ripped off by Crown! ***ADDITIONAL EDIT FOLLOWING OWNER's. RESPONSE, 3/29 *** I'm adding this note in response to the owner's reply to my review. It should be noted that the owner emailed me multiple times, asking for details of what occurred on my visit to Crown. He seemed genuinely concerned with what I had written as it pertains to their "normal business operations and buying policies," as he put it. I provided him with as much information as I recalled, in hopes of assisting him determine where the disconnect was with his employees re: pricing policies and practices quoted to me. Sadly, I now see that he cares less about the actual disconnect (and my experience) and more about my 2-star rating of his business. Case in point is his response below. Not only does he take NO responsibility for what occurred, but he essentially calls me a liar when stating that my "recollection of events is inaccurate." Quite honestly, while I initially felt conflicted about leaving a negative review, even one based on my experience, I now feel somewhat vindicated for the poor review, as the owner failed to take any kind of responsibility while simultaneously stating that I was lying. While my initial review was 2 stars, I felt I laid it out respectfully and made sure to point out the positive aspects I could find from my visit. That said, as of today, 3/30/2023, I am lowering my review to 1 star. I took the time to respond to 3 or 4 emails he sent, as I felt a responsibility in helping him determine what happened over the course of my visit, but because he was unable to determine what occurred, or qualify my experience, his reaction is to call me a liar (essentially). In my opinion, FWIW, that is no way to do business, especially since he was more concerned with the Yelp rating than solving an issue in his business operations. I had initially thought about giving Crown a second chance, but after this, I WILL NEVER USE A CROWN EXCHANGE AGAIN! read more

Is very rare that I give out five stars but I am so happy I found Crown Gold Exchange and had the privilege of having gio help me he was very well informed did not rush me made sure he explained the entire process the cost and premiums but most important did not pressure me to buy anything I felt very reassured that I had someone like him explaining the entire process I strongly recommend anyone out there looking to start a new hobby collecting stacking or just investing in Precious Metals to go and visit Crown gold exchange in Hemet they will take care of you you will not be rushed and you will not have no obligation to buy if you do not feel comfortable but once you sit down and speak to Gio you'll know that you're very well hands once again thank you to the crown gold Exchange read more

Had some gold stuff laying around came here to sell it it was fast transaction ....highly recommend it!!! Life saver. read more

Crown Gold Exchange - Gold exchange - Jewelry Near Me - Hemet, California

This place is a joke , I took my 14k high quality Miami cuban link chain that was handmade that weighs 160 grams . Today's price of gold is 57.74 per gram and to scrap its 31.46 and I just laughed to get offered 3200 . Didn't even get offered close too scrapping price so save yourself the time and the money unless you are a crackhead that's desperate for money . read more

The young lady Justine who helped me was very professional & helpful. She didn't mind checking my jewelry to see what was real. I'll be back again. read more

Great customer service!! Was In and out. Told me everything that was happening. Would come back.

I went there during a very difficult time.. My father passed and I need detailed appraisals of different items. Emery.. same name as my Granddaughter,took the time to answer all my questions during a tough time. She was the first rockstar!! Gio when we came back to sell was so patient with my brother and I because we were struggling. I can't recommend this place enough read more

This place is awesome not only was it simple to make appointment online, but I was able to make it for the next day. I was greeted by name when I walked in the entire process was very quick, and I was offered an extremely fair price for my gold and silver I was cut a check and I was out the door in roughly 15 minutes and honestly I don't see myself going anywhere else in the future so if you're in the Hemet area or even further out I highly suggest checking these guys out. This is a really easy and pleasant experience. read more

Gio was very professional and very informative. Was completely intimidated at first by going to sell my jewelry but was warmly welcomed and was walked through the process of all the tests and the difference in the gold pieces that I had. Would highly recommend going to Gio at crown gold exchange if looking to sell your jewelry. Got paid even more than I was expecting. read more

Great service... Giovani and Emery are fantastic and extremely knowledgeable and friendly

The staff are absolutely amazing! They are so professional and courteous when placing orders and picking up. My parents are much older and they are so nice with them making sure they handle the orders slowly to ensure they don't get confused. Thank you from the bottom of my heart!! Gio, Casandra, Ricky, and Jamie!!!!!! I refer you out to everyone locally :) read more

Two dollars UNDER spot for American Silver Eagles? Are they serious? And they look at you as if they just found the cure for AIDS! Update: I just read the owner's response and I appreciate his comments. However: Spot price should be the minimum price offered for plain silver bars or rounds. American Silver Eagles carry at least a $1 premium above, even for a SINGLE Eagle. I can get that from MANY shops and private collectors within a 20 mile radius. BTW: -2 was the price offered for five tubes (100 Eagles) and four tubes (80 rounds) of silver Maple Leafs. But, again - thank you for your response; on a Sunday no less. read more

I took my unwanted jewelry in and it was a fast process. I was happy with the outcome plus I got an extra 10$ for checking in on yelp. I recommend this place. read more

Very fair and quick. Thoroughly explained the process. They give you the best price around for all types of gold and silver. We'll be back!

The service here was good & fast! Very satisfied with what we received on top of getting an extra $10 for checking in on yelp.

Customer service is horrible and instead of saying ok or alright and look at the person like what are you waiting for...... when its the next persons turn you guys should have a sign in sheet and call a name how are we supposed to know and a hello welcome would be great when customers enter . Sales that day was shelli only person working . read more

I took a beautiful diamond ring with an emerald that I've had professionally appraised at $3500. The lady that helped me did not day one word to me when checking my ring. She didn't even look at the diamonds and emerald. She just swatched my ring on that thing they use to check if it's gold or not. She then proceeded to weigh my ring and use the calculator. When I asked if the diamonds were worth anything she was very condescending and said no. I then got up and said "thank you, have a nice day" I'm hoping this is not an everyday attitude. Customer service sucked. Maybe it was the "late Monday afternoon, i wanna get out of here" attitude. read more

They have a deal that if you check in with Yelp, you get a $10. bonus. Well, they have poor connectivity inside their building which makes the app inoperable. Can't go back and get your bonus after you've already sold your gold to them. Sounds deliberate to me. I mean come on, why would I expect them to give me a bonus? read more

Shelli was amazing! She made my first gold selling experience quick, painless, educational, and enjoyable.

I'm only giving a 2 star review because of my previous experience with Crown Gold in Hemet (which were great). I went in today to have a ring checked and the older woman who was working was not in the least friendly. She did her checking without saying a word and then handed the ring back and all she said was "nope". She was very unfriendly. I didn't care if the ring was gold as I had found it in a parking lot and was curious, however if you're in customer service, you should be a tad more friendly and interactive. I won't go back if this woman is there next time. read more

Ian was extremely friendly and helpful. Brought tools to verify authenticity and have us a great quote.

Very friendly and informative. Will definitely recommend to anyone. Got what I thought I would for it

Very fast and VERY friendly. I actually received about twice as much as I expected for an old ring.

Worst place ever!! I had a diamond ring and a diamond wedding band that I had originally paid about 2500. I know no place will give me what I paid for but this place offered me 60.00 total for both rings??? The guy tried to close me by telling me that rings lose there value (witch again yes I understand) but he thought I would give in and sell them to him. WOSRT PLACE EVER. THEY WILL JUST TRY TO SCAM YOU. STAY AWAY read more

I would not recommend AAA Gold Exchange to anyone. I have been in twice and I know the market very well. I have sold a lot of silver and gold in the last couple years. The first time I took in a bag of silver quarters and they were only going to give me $1.50 each where when I went to another coin shop in Sun City, they gave me $4.00 each. I just went back in today with a Gold coin and after the girl looked it up she actually lied to me about the weight of the coin. I knew before I went in that is was 16 grams, aprox 1/2 ounce of gold. She told me it was a 1/4 ounce of gold and would give me $277. I took it to Sun City and they gave me $565 and it was 1/2 an ounce of gold. AAA Gold Exchange is totally there to take your gold and give you nothing for it. I will never go back there again nor will I recommend anyone to go in there. I do not know how they stay in business except for someone who has no idea the value of the gold or silver that they have. Stay away from this place. They are lying to you. read more