Love the purchased experience from Crown. Hassle free and all staffs are so friendly. Thanks Kevin Chu, you are the BEST... For anyone that is in the market for a new car, go see Kevin for an experienced of a lifetime. read more

After having my share of vehicles I can definitely say that Amber and the service department here goes above and beyond to satisfy her customers. She definitely has one of the most upbeat attitude's and I always look forward to seeing her even though sometimes we don't want to be at the dealership. She always keeps me informed on what's going on with my vehicle when it'll be ready and make sure that I'm happy every time I leave. This type of customer service is so hard to find and it's nice to see someone who actually enjoys their job and goes out of their way to make sure that your day is pleasant. It's truly awesome to be greeted by her smile and her contagious laugh. She even knows me by first and last name and can even recall the last time we saw each other and what we spoke about in this short period of time I would definitely say Amber has become not only a friend but kind of part of the family. Thanks Amber for always hitting it out of the park for me I really appreciate it and you. If you're looking for an amazing service advisor ask for Amber you won't be disappointed!! read more

Well first off, I took my Lexus into Crown Lexus for an oil change and a tire rotation. When I walked out of there, I was fully disgusted. Hugh Solis the Master Certified service Consultant was whom I was dealing with. I explained to him that when the mechanic takes off the underguard engine shield, the plastic cover that covers the oil pan, when they take it off, to make sure that they put the cover guard back on and make sure that they put it on correctly with all the screws in tack. The last time I had my oil changed, they did not put all the screws on and the cover guard flew off on the highway. I was 8 hours from home at that point and I wanted to make sure that safety was the number one priority here. Well, before I was to check out, Hugh Solis pulled me into his office and told me that they did a complimentary Multipoint inspection. Just in case. Hugh stated to me that they had checked out my brakes and my brakes were down to 4%... and that they were running a deal of $299 for my back 2 brakes today.... and it was good till the end of the month.. He even brought out a gauge to make me think that he could actually read the 4% of the brakes... he really thought he had a sucker fish on the line here! So I told him that I would wait on it and let my husband decide. He then took me into his office when the car was complete. He said that the last person that put the guard on when the oil was changed really did a shitty job and he said that I would have to pay for 7 screws at $10.00 each - and I decided to explain to him that my husband has a shop in the area (he just did not have the time to change my oil, and rotate my tires) and that he was the one that had installed the engine guard about a month previous. And he and my son were the ones that put the "shitty job engine shield on!" Boy, Hugh Solis' face turned red. Bright red. We are from out of state and my husband has a business in the Corona area, so we travel quite a bit. My husband would not put me or my vehicle in danger, and he did not leave off screws. Hugh stated that he then wanted to at least charge me for 3 of the screws... I think not Hugh Solis. He said "Ok... I will just take that off the bill alltogether." When we drove back to our state, I had a professional brake company look at my brakes just in case. The professional brake man stated, 1st off, How do you really show 4% of the brakes? 2nd... you still have at least 20,000 miles left on your vehicle for your brakes. I will not go to Crown Lexus of Ontario again... I will take the time out to go to the Westminster Lexus if I ever bring my Lexus back to California. So sad that just because I am a woman, that he thought that he could pull one over on me... Nope. I was born at night Hugh Solis, but not last night. read more

Tino is awesome! He really helped me out this last time I was there & assisted me with getting a rental so I would not have to wait days for my car to be serviced. Keep up the good work guys! read more

First off let me start by saying that I never ever write reviews on Yelp. With that said I'd like to say that Tony Hang, service advisor at Crown Lexus truly knows how to take care of his customers. I brought my Lexus SC300 in to have them diagnose my car due to stalling issues. This was after I just picked it up from Toyota because their diagnosis was pretty ridiculous and charged me an arm and a leg for it. Tony truly wanted to help me find the issues that were causing my car to stall while driving. I was offered a loaner vehicle immediately and was able to keep it while my car was being serviced. My car was at Crown Lexus longer than I expected but Tony consistently kept me updated via phone calls and text messages. Truly professional. This was my first experience at a Lexus dealership for service and will truly say that it is definitely worth it. I honestly thought I was going to get a run around about my car and that I would have to replace unnecessary parts but Tony was honest and upfront about everything. 5 Stars to Tony Hang over at Crown Lexus!! Ask for Tony if you need anything serviced for your Lexus at Crown. read more

Horrible customer service, on the internet sales side! We have bought our first (pre-owned) Lexus 2 years ago, after we had Toyota Avalon for some time. The car is great and we love it, so now we want to trade ours in and buy another one. The first ES350 we bought was not from Crown Lexus, because we didn't like their Internet Sales Dept. We tried to negotiate the price with their Internet Sales Manager Mike, but he was NOT showing any, ANY kind of nice customer service representative. Not to say he wouldn't budge on the price AT ALL, but he kept telling me "your wishes are over your budget". Do you say that to the customer who is trying just to get 1K off your price and who would even negotiate??? So we took our business elsewhere. It's a shame, since we live 10 minutes from this dealership. This time around, we said, ok, let's give them a second chance. So we were researching online and found a car that we liked, and the chat window popped out. we started chatting (guess, Mike again) and he was the same horrible, no-emotions, on-the-verge-of-rude Mike. No budge on the price at all "We price our cars for sale here" I don't know why they keep him at all, because for sure I'm not even going to that dealership again. I would rather drive 50 miles and get a nice car, for the price I want, and the great Lexus customer service other dealerships have. They could have sold two cars to one family so far, but that family is not going there again, and not ANYA of my family and friends. Sorry, but not Crown Lexus... for sure. read more

I have been taking my car to Crown Lexus for service for over 15 years, They are excellent in customer service and getting your car serviced in about 1 to 1/2 hours. I have always been pleased with the employees and this dealership. I drove 40 minutes to have car serviced there.I definately recommend Crown Lexus. read more

I went to this Lexus dealership twice. I dealt with Jeremy who is very hard to deal with. He has no negotiating skills. I went the second time with a friend who was in the market to buy a IS250. Delt with Jeremy a second time. He would not negotiate with her. I gave him the prices of other dealerships and this clown gave me a higher payment. I met a guy there that got a 2013 ES350 Premium Package for $37, 000.00 but wanted to sell me the same vehicle for $44, 568.00. They also wanted to give me $16, 000.00 for my 2008 ES 350 Premium Package which only has 33, 330 miles on it. I saw the same vehicle on their lot with 56, 000 miles going for $25, 998.00. There is no integrity at this dealership. Please be careful when going here. read more

This dealership is so rude on the phone, and lie to me about the recall process. They send me off to lexus USA to retain a notification letter which is not required to do recalls. Then I asked them can't they pull up the information from their computer instead of going through all these trouble. They said they can't, but actually they can view information but they will not be able to change it. The Lexus USA CS preps told me, i don't need a letter to do recalls. I feel like they are giving me this run around game, and dodge the service since it's completely free. On the other hand, longo lexus has better customer service, and more willing to help. read more

Bait and Switch, you be the judge! I visited Crown Lexus off the 15 freeway in Ontario to view a couple Lexus models I reviewed on line, on the lot I see a A7 with the price in the window of $33,903.00, I find a sales person and take it for a test drive, I ask him about the price and he tells me their prices are this good because they match Odessa Auction prices and add a few hundred to make money. All great! I ask for the out the door price, the salesman leaves and I go look at the car again. He comes back with bad news along with the Sales Manager Mike Diaz that tells me the price is wrong! Someone must have put the wrong price on the car? Isn't it the management teams job to verify pricing on their vehicles, lets just point the finger, so I am out of luck and mention I will of course let people know about my visit. Mike tells me to wait, he will see what can be done to help me, since this is above him. I am invited to the management office where I am once again told there isn't anything they arte willing to do for me after having me wait! Doug, Doug Pierson introduces himself to me as the general manager and confirms they are not willing to help me. I made the comment that really bothered me about this opportunity was they didn't even make an effort to to help me as a potential buyer. I mentioned to Doug that I would write this review, his reply was he did not have to be threatened and asked me to leave, Mike tried one more time to see what he could do however Doug was behind me and made a guesture to Mike that caused Mike to stop in his tracks. I looked it up on line for Dealer pricing, the lot advertised price on the lot in clear sight has to be honored, so I say again, you be the judge, when will people like this stop taking advantage of the consumer? read more

I can't say enough about Crown Lexus, check this out..I purchased a used LS430 drove it off the lot less than a mile away from the dealership a truck traveling in front of me on the freeway drops a hunk of metal off the back of the truck...and you can guess what happened next. BAM@&%BANG**?BING$%& right under my just purchased LS430, punched a hole in my oil pan and damaged my undercarriage.. I went right back to Crown Lexus about ten minutes until closing time. The staff Francis, Eugene, and Admiral displayed some unbelievable, undescribable, Monster CUSTOMER SERVICE..All I can say is these guys turned my worst nightmare into a pleasant dream. Well, the dream continued when I woke up the next day with Service Dept. Rep. Big Tony who continued the love from the service department, thank Crown Lexus..if you guys will go this hard over a used car, I can just imagine what lengths you guys would go to if someone purchased new. In short they took very good care of my family and I. Thank you I am a customer 4Life...Buy Crown Lexus, do yourself a solid!!! read more

STRIKE 3, your OUT! if you read my last review you would have thought that Crown Lexus would have made some sort of effort. NO! I did get an email from April saying she read my survey and Yelp and wanted to discuss because she "CARED". Well I called her, left a message and and emailed a week ago and have never heard back. Typical of Crown's employees over the past week. But regardless, I went down there on Saturday to purchase a new GS Sport. Basically went down to drop $55k. But walked the lot for 45 minutes and no one helped me. Not even a hello. Never had this much trouble spending money. I left and called. I got the asst manager. Explained the disappointment over the past week, starting with service. He apologized and said he would look in stock and call me in 30 minutes. Almost two hours later he had the Internet manager call me and he could not get my name right, even though I corrected him THREE TIMES!! He kept saying sorry, I'm just the Internet manager. Didn't know that your management title was an excuse to not write down a name so you could get it right during a potential sale. I love the Lexus brand but I could not reward poor behavior, poor customer service and could not hand over so much money to a group of people who just don't care! Mr Rench, you should call me to discuss performance plans for April. Tom Ryan, and Mike Diaz. Their performance has many areas of opportunity. If you want to join the team of "don't care" , then don't waste your time calling me back. If you care at all about your customers; I welcome your call. April has my contact information. Not sure why she failed to use it. Time to restructure your team. read more

should be zero stars. I called Crown to purchase a second car from them. This one being the $100,000 LX 570. not only were they not nice and friendly but Jeff (fleet sales) was downright rude. I wouldn't buy a car from these guys if it was the best deal in town. there is no place for customer service like this especially when it is completely unwarranted. read more

I recently came in to Crown Lexus for an oil change and requested for Tony Hang to be my service consultant because I've dealt with him many times and he has always given me the quality of service and support of Lexus that I expected. When I came in for the oil change he had noticed that my manufacturer warranty is expiring and asked many questions about the car performance. He also described to me about a fault that's very common to my type of Lexus and asked if it's happening to my car. I told him yes but I didn't really think much of it. I was very lucky and thankful that they were able to duplicate the problem and was fixed under the manufacturer warranty. This fix could have cost me a fortune but thanks to Tony it was fixed at no cost. Tony is very trustworthy and goes the extra mile for his customers. I recommend him for anyone that comes to Crown Lexus for car service. read more

No human needs to be treated the way this place treats you. It happened again today. Was at adjacent lot, and b4 I purchase a car, wanted to sit in an Rx and get the feel. Don't need to drive it. The salesman came out, said a few words, and asked for my license. I don't remember why we need to show licenses to look at cars. I said, I didn't want to buy today, just being sure of what I want, because can't get money until tomorrow. He said, good, because we are closing in 1/2 hour, and I'm done now, he turned and walked away! He left me out there alone. Another salesman started to come help me, but he stopped him, and didn't let him help me. So I left. It's no wonder your dealership has gone downhill. Your employees are less than desirable humans. Who trains them to act like this? Or is this Crown Lexis' policy? DONT GO HERE. THERE ARE MORE CARS, AND LOTS. ALSO, IF YOU READ ABOUT THE EQUIPMENT ON BOARD, NO ONE CAN EVEN USE IT! Sorry, there isn't a no star rating. YOU LOSE! read more

My son was looking for a car so we stopped by to look at a used car that was advertised on the web. I can honestly say that this was one of the best car buying experiences I've ever had. I can list a ton of reasons why I'm giving them 5 stars but each experience will be different. I will just say that Ashley (our Sales person) was honest, yes I said honest. She was very professional and a pleasure to deal with. We made 3 trips there to look at one of their lower priced cars but yet we received the treatment one would expect from buying a $100K car. Ashley's follow up skills, non pushy approach, and direct communication was refreshing in this type of setting. If you need a car - see her. We were told one price by the Sales Manager, it was the price, interest rate, and payment we wanted. Well when we sat down with the finance manager, the interest percentage was 5% lower and the payment was considerably lower. The finance manager told me I was told the wrong terms and the payment was lower. Seriously....Yes this is a true story. They could have jacked the price up higher to match the payment I was expecting but NO.... They were honest and gave us the good news. I was shocked. I will return when my wife needs a new car. Not a guarantee we will buy, but they have earned the chance for the repeat business. read more

love crown Lexus!!! Their sales and service department is amazing!!! I'm on my second Lexus and never disappointed with the customer service provided!!! read more

Crown lexus did me dirty. I took my 2007 is250 in multiple times and specifically told them there was something wrong with my transmission. Each time i was sent home because they could not duplicate the problem or they said it was because of one of the many recalls that were issued on my car. They claimed it was fixed after the recalls but it never was. That was all just a cover up and a way to buy time so my car would fall out of warranty and they could avoid a costly fix under warranty. When I would tell them my car feels like it's gonna die all They said is "don't worry it won't die".... and this was all while under warranty. Now at 125,000 miles they finally admit it's my transmission but did absolutely nothing when I told them that while under warranty. They have passed me on to corporate and I was treated as if it was no big deal and my problem now. Who buys a Lexus expecting to replace a transmission at 125,000 miles? Google 2007 lexus is250 transmission problems and see all the owners on the lexus forum with the exact same problems. The years on a car doesn't matter. You expect a car with a good reputation and the money i spent to live up to it and last 200,000 miles or more without a major issue like transmission. They offered no help whatsoever. Not even to split the cost or pay for parts or labor. I feel lexus should be liable because it was never fixed when I took it in UNDER WARRANTY with my concern with the transmission. I've also read it was false codes being thrown and it could be an electronic solenoid, or torque converter or fluid level or a few other things and not actually the transmission. So why hasn't lexus looked into this or tried other possible solutions. Now my car won't shift to 5th and 6th gear and I've read that that is a part of the problem and not the transmission and could possibly fix my whole issue I've been having that started at 20,000 and 40,000 miles. All I want is lexus to look deeper into this issue with this year and model and find the solution to make it right so I can continue only purchasing lexus. I plan on purchasing another but still debating on if it will be a lexus or an acura. read more

The porter Don beets gave me the trash he took from my car after service and hand it to me. This guy was rude . and the management did not do anything about it . I was very disappointed. The porter are the one making sure that every trash that they put in your vehicle are taken out not hand it over to the customer. I suggest people go to another Lexus dealership for service. read more

This is where you wish where is the 0 star or negative star option. Crown lexus service is not remotely close to the luxury car level service you would expect. I had a major problem with my car engine and took it here. Despite of having platinum Lexus warranty, the kind of runaround i was given was simply unexplainable. Just to diagnose the problem so that they can call warranty, they wanted over $2000. I called Longo lexus and they offered me to call Lexus corporate and gave me ph numbers, advice etc. Crown folks had no clue and couldnt advice me like that. Lexus Corporate helped cover the cost, but after that it was all disaster with wrong information being provided by the service tech to warranty company. For normal oil change etc, these guys might be ok (but so far several thousand others), but if you have any major work, run away from this place. Or rather keep driving till you reach another Lexus dealership. if you go somewhere else, you will realize whats a luxury car service place feels and looks like. if you call and it is answered by Steven, hang up immediately and run away, far. The service manager, Clayton, seems clueless on running the dept or handing complex cases to right people. It was just such a major disappointment. There are couple of decent techs there who has the job knowledge (tom Ryan was one), but somehow they were not allowed to help me.. never again and will vehemently advice anyone whol will ask me to stay away for service from this place.. read more

I have Had my Lexus for six years and really enjoyed coming here until my last visit with Angela Castillo she was so Rude !!! Not sure how you can be in customer service and Not know how to talk to a customer!!! Had to take my business to Riverside just so I don't have to Deal with Disrespect she is no adviser gave me all the wrong information and tried to charge me for Nothing!!!! Stay clear of Her if you need your car serviced. read more

Bad experience with Crown Lexus!! I purchased 2014 Lexus LX570 last November 2014. There are several bad things I had from the purchased time to now. I am from Washington State, and I drove here to purchase the car. First of all, the financial department who did all the paper work was very impolite and not helpful. After I bought the car there were even worse experiences. To my understanding, the dealer is supposed to do all of the CORRECT paperwork for registering my car. But they did not do the CORRECT things. I bought the car on November 23rd 2014. Today is January 10 2015. It has been over a month and i still cannot drive the car according to the laws of the state. I went to the licensing department to get it registered TODAY, but the documents I have from the dealer were not signed so my registration was rejected. Why I have the registering problem even I bought the car from certified Lexus dealer, not private party. Also the car came with a DVD system. When I got it to work we found out the remote was missing. The back screens can only be controlled by that remote. SO rendering it completely useless. Personally i was a big fan of Lexus, but this experience made me think otherwise. read more

Omg where do I begin. Entire process from start to finish was amazing. The team here at Crown Lexus is awesome. Met up with Bryan Churchill showed me the cars.. he walked me through the whole process and was super patient with me. Not like average salesmen that pressure you.. he understood my needs and price range and I am now a proud owner of a IS 200t F Sport. Let me just say... I LOVE IT!!! and Serena in financing was super cool too took time with me to make sure I understood all the paperwork and worked some numbers in my favor! Entire staff is accommodating and welcoming. If you're in the market for a Lexus this is the place you want to go!!!! read more

My mom and I came here to look for a new car for her. Upon arrival, Denis Howell approached us and showed us around. He was patient, informative, and laid back. You know how most sales people push too much on you? Denis let's you make your own decisions and makes you feel comfortable with them. He is the most helpful sales person I've ever encountered. Buying a new car is always nerve wrecking, but his reassurance and kindness sealed the deal. My mom is happy and satisfied, and I'm leaving here feeling like grateful to have received his services!!! :) Recommend him 200%! He really is great. read more

Watch out guys. Horrible customer service plus they lied to me abt me having decent credit and add interest rate on top of what their bank were giving me. I went to different lexus center and learned that my score is excellent and I qualify for 0%apr. Crown lexus is such a crooks and didn't want to disclose me credit score to me. Plus they were trying to increase the price of the car by saying that they made a mistake on website. So they trying to rip you off as much as possible. Avoid going there. WANNA LOSE MONEY AND GET HORRIBLE CUSTOMER SERVICE ATTEND CROWN LEXUS read more

Recently leased a Lexus Hybrid and the process couldn't have been more seamless. From the GM (Doug Pearson)to the Sales Managers (Analizia and Rose), the level of professionalism was impressive. There was constant communication and dialogue to help me understand every stage of the leasing process. When my car was delivered at my home, the team (Analizia and Chris) that delivered it and provided the paperwork, explained features of the vehicle to get me started. I'm enjoying my new car! Highly recommend! read more

I have my IS350 serviced here. They do the work right the first time. When I get my car back it's always clean and ready to go. I recommend them! read more

Ok, I've had my ups and downs with this dealership. Recently though one person here has changed my mind. The service rep Hugo! He is great! He is honest and real! He doesn't try to over charge me. I actually have anxiety bringing my car in because I expect them to tell me I need tires or brakes or something else expensive. But not Hugo. He is wonderful! The girls who answer the phone though are less than helpful! They try to give information that they have no business giving which becomes obnoxious! When I ask to speak to a service rep please honey just put the call through. Stop trying to give me quotes of what it will cost me because you do not know! And for some weird reason this dealership got my information and my Aunt's mixed up. I get all of her emails about her car. The dealership is very nice, clean, pretty. If available they give you a loaner car so you don't have to wait around for your car. Over all I like it here but that is only because of Hugo! read more

Had an awesome experience with Rose and Larry buying our new car. It was stress free and enjoyable and they even put the big red bow on the top after I made a request to do so. Above and beyond service . Rose took so much time with us after we signed to explain the features, hook up my Wife's phone to the car and enter our information into the navigation system. She ensured we fully understood the car and was so patient with us. A truly wonderful experience and this is my second car buying purchase from this dealership and both interactions were great, especially this one. Terrific staff and Rose really made our experience a memorable one ! We love our new IS. Thanks again. read more

I went to Crown Lexus to buy one of their used vehicles. I thought they would treat me okay since I wasn't buying an actual Lexus however they gave me the 5 star treatment. I'm a regular guy who can appreciate extra effort and I also work in customer service, so believe when I say this guy Bryan Churchill took care of me. He didn't mess around with the price or the payment info. He also made sure I got the missing headrests that I noticed on the car. He followed up with me after the purchase and was just a good person to chat with as well. I don't buy cars a whole lot, but I can definitely see me hitting up Bryan first for my next car. Oh and the coffee machine they have is awesome haha! read more

I took my car in for its regular maintenance check. These services are covered for two years because I purchased a certified vehicle ( a nice freebee). An appointments was very easy to secure. They were finished when they said they would be done. Everyone was more than professional and friendly. I asked about some technology questions related to my well equipped car and received an additional one to one personal technology training session with one of their technology trainers without charge. I was SO grateful. My car was returned sparkling clean! I had my choice of waiting for my car or getting a ride home and back from their service department. I choose to wait and enjoyed free beverages and snacks in their waiting room. Thank you. read more

If you are interested in a Lexus, run, don't walk, to Crown Lexus and ask for Ahmad. He has been there 18 years and has a loyal following. Ahmad has earned it. He is knowledgeable, personable and not aggressive, which I really appreciated. I did 15 hours of internet research and with all my information Ahmad negotiated a better deal for me. He is quite the man! Also in the finance department I highly recommend Serena Polkowitz. She is efficient, detailed and completes the paperwork in a very timely manner. You will be pleased. Overall an excellent buying experience. Judy S read more

Your response tells me your more interested in selling the car to the highest bidder and not into customer service. We spoke to our sales man at 4:15 we have the call log to prove it, at arrived at 4:45 and were told there is a man we are doing a credit check on to buy the car. That tells me when we notified your dealership we were on the way with a check for the full amount of the car in my hand you had already sold the car and not informed us. Your tactic was for us to arrive and if the gentleman didn't qualify you still have a sucker coming. Also that you can try and sell another car too. well that tactic didn't work and I still would not recommend or do business with your dealership because it's all about the money and not building a customer relationship. Thank you but no thank you another dealer has earned our business and my daughter is very happy. Thanks to your dealership they have lived up to the negative stereotypes dealerships have. read more

Went to get our first Lexus! All the staff are kind and greet you smiles that could brighten up your day! Staff Richard Warren was just the best ever! Very accommodating, humble, approachable, everything positive! He offers himself to whatever he could do to help. It is best to be serviced by someone who works not because he needs to but because it is just his passion. He was very detailed on explaining each and every part and feature of the car and everything that I have to know. We did not have anything to ask because he covered it all. To the finance manager, Mr. Kang who treated us even more than just a customer but a long time friend. He never bothered explaining to us what was not really needed. No time was wasted at all. And most especially, a million thanks to the General Manager, Doug Pearson. It was wonderful meeting beautiful people and family like you! Thank you so much for the time you aloted for us although we were aware that as a General Manager, you might have other more important things to do but you spared a long time to mingle with us. Very humble, kind, down to earth, enthusiastic, accommodating, and values hardwork that brought himself and Crown Lexus to a huge success! We really appreciate everything and is really very happy with our new car. Our family's support is with Crown Lexus! We would never hesitate to recommend Crown Lexus to everyone! read more

Do you want the opportunity to change your stereotype of the typical sleazy used car salesman then go to Crown Lexus in Ontario. I had the privilege of working with Donny the Used Car Sales Manager. I called him the other day interested in a used car. I asked him how much he was in the car for and he gladly told me what he paid for the car at trade in and how much they had spent on the car to get it ready for sale. I asked him what kind of work was done to the car by the dealership to get it ready for sale and he told me that he would get the information to me in 20 minutes. To the minute he called me back and told me everything the dealership repaired or replaced. The report was very comprehensive covering the amount of tire tread remaining in inches and brake pad left in mm. He also went over the carfax report with me. He discounted the price for me some but was not able to get down to the price I offered. We were off by about $900. It was okay by me and I had an overall positive experience because Donny was awesome, Professional, kept his promise to call me back quickly, did no hide anything, and did not use any manipulative hard sell techniques. I am sure Donny's sales team must be awesome too having Donny at their helm. Looking for a used Lexus check out the Crown Lexus site and then go see Donny. If Ontario is far for you, suck it up and go because you will be treated exceptionally. If I am writing this kind of review and I did not even buy a car; think what kind of review you are going to write after buying a car. read more

Highly recommend Crown Lexus for their service Al Medina went above and beyond to get my needs taken care of while I was there for service and maintenance I'm in the car business myself and I know the amount of effort that was put in by Mr. Medina so I appreciate his initiative in my situation! read more

The service department takes advantage of the customer and recommends work that is not needed in order to charge you more. Bad way to make your numbers by ripping off the same people that try to give you business. read more

I could not say enough about the honest and patience service I received from my Sevice writer, Tony Hang. What a great experience I had again with Tony Hang. His knppen agppen Gowledge and how to explain the problem and what it will take to fix this problem has given me a sense of ease knowing he will make sure the problem gets fix quickly and with assurance that it will not happen again. Thanks again Tony. read more

This place provides the best service experience you can possibly have!!! Service Specialist Tony Hang always among the best but others are also great~ There is no other Lexus dealer can compare to this one!!! read more

I was referred to Paul Fowler from a friend when he heard the news I was looking to purchase a 2010 Lancer Evolution GSR from Crown Lexus. I was the first person to come look at the car and thankfully I did. Even when it was dirty from being traded in, it was a beautiful car and was told they were fixing the paint imperfections before final sale. After that and a credit check, they put the car on hold for me while they were replacing the brakes. The car was a tremendous price and there wasn't any haggle at all. It didn't even take a week after trade in for them to finally sell me the car. I was very impressed with the great experience and attention to detail with cars they are potentially putting on their lot. I would recommend this Dealership and Paul Fowler for a brand new, or like me, amazing used car that you trust will get you from point A to B any day you need it to. read more