The Doctor was extremely rude and slowed down and raised his voice talking to my wife after she asked a question. He talked to her like a 4 year old. The entire time they were trying to get me to take a $45 medically unnecessary (I am a doctor and I know this) imaging of my retina, even though after a funduscopic exam, he said my retina was fine while we were there. I had to refuse the exam five times during the course of my appointment. We also heard staff lying to patients and refusing to release medical records to patients who had previously been there and were wanting to look at their own records. Additionally, the receptionist could be heard complaining and talking poorly of patients the entire time we're there. The initial person doing the preliminary assessment knew absolutely nothing about medicine whatsoever and was just there to con you into their extra $45 scheme. Zero patient advocacy. At Crown vision center patients equal cash cows. Mooooooo. Wish there was a zero star option. read more

I brought my 70 year old mother in for her routine eye appt. and the receptionist TRACEY had an awful disposition about herself very impatient and seem to be irritated as my mother trying to find her insurance card. It always annoys me when i see people being short toned and irritated with the elderly. With an appt you a referral from your insurance card (whatever the hell that means) This was a preexsisting appt. that had been made and this wasn't my mothers first visit here. read more

This is a case of starting out with a very positive view of Crown Vision Center and then have a series of events erode it to the point where I would never return nor recommend them to anyone. Our story begins 3 years ago when I decided to respond to one of their sales and went to Crown Vision in St. Ann. I had my eyes examined, picked out a frame, got my glasses, and all was well. Fast forward 2.5 years. My frames need adjustment and I wanted to replace the nose pads. Joan waited on me. She was extremely nice, and adjusted my glasses and replaced the nose pads and didn't charge me. About 3 months later I returned for another adjustment and she also took care of me and didn't charge me. When I was due for another eye exam it was because of Joan that I returned to Crown Vision Center, and I told her as much. I had my eye exam and it was a positive experience. I had confidence in the optometrist and my prescription had changed enough to warrant new glasses. I went out front and selected some frames. I ones I picked didn't fit very well and were uncomfortable. Amanda assured me that the frames I purchased would fit better. This ain't my first rodeo so I understood that frames are modified according to the size of your face, so everything was everything. My glasses arrived 15 calendar days after I purchased them. I tried them on and they fit exactly as the display ones did, which is to say uncomfortably. The man that fitted them did a few adjustments to the ends of the temples and to the nose pads and they still felt uncomfortable. I decided to give them a try hoping after I wore them a while I'd get used to them. After 7 hours they still felt loose, and my nose had begun to hurt where the pads made contact. I laid the new glasses on the table and discovered that the bridge of the new glasses was significantly wider than my old glasses. In fact, so much so that I was able to set my old glasses inside the new glasses. I decided to return them. I checked Crown's website and it indicated the store opened at 8:00 AM today. I arrived at around 8:45 AM. The store was dark and the entry locked. I checked the posted hours and they were different. 9:00 AM was the time the store was supposed to be open on this schedule. I left and returned at 9:15 AM. The door was still locked and the store dark. I went back to my car and now I saw a young woman inside. I waited 5 minutes and at 9:20 AM rapped on the glass with my key ring. Amanda came to the door and unlocked it. I was a bit irritated by now and told her this was my 3rd attempt to enter the store and why. She said, "I'm sorry, I didn't see you before." This begs the question: "Do your business hours get modified according to when you see a customer?" Yes, why in the world would you open when your sign says you're going to? Is that just a "serving suggestion?" She turned on the lights and we went over to the counter and I explained my problem. I showed her how the old glasses fit inside the new ones, and told her it was because the bridge of the new ones was bigger than the old one. Instead of acknowledging I should have received a smaller pair of glasses, she whipped out a giant bag of BS and spread it on the counter, offering, "Well, this is a different kind of frame and it's going to feel differently." In a universe where you don't open your store until you see a customer outside, that makes perfect sense. But in this dimension, in this reality that most of us experience, that doesn't cut it. Again, she missed the point that the glasses didn't fit because a major component wasn't the correct size. I told her my old frames fit snugly against my the sides of my head and the new ones, because they were much wider, had space between the sides of the frame and my head. After several minutes of "debating" with me she finally offered me the choice of an exchange or refund. I opted for the refund. After a week the refund didn't show up and I called and got Amanda again. She insisted that the refund went through and I should "contact my bank." I got in touch with the credit card company and they verified no credit was issued. They said they would file a dispute. I wrote this review and then got on Crown's website and sent them a note about what had happened. A day or two later the branch manager, Megan, called me. She couldn't have been nicer. She verified that although their store records showed the refund, it didn't get processed to my credit card. She then told me she was going to refund my full purchase which included the $35 copay for the exam, which Megan had withheld. I thanked her. She sent me an emailed copy of the refund receipt. That was two days ago and as of this morning, it hasn't shown up yet on my credit card statement. But I'll be patient. Initially, I gave Crown Vision Center of St. Ann 1 star. Today I upgraded it to 2 stars after talking to Megan. read more

I visited Crowns Optical located on 10465 St Charles Rock Road St Ann, MO 63074 For an eye exam, I was asked if I had vision insurance, I informed the doctor up front that I did not have vision insurance and that I would pay out of pocket. He asked if I had medical insurance and said that he could make my exam look like a medical need so that my Health Insurance would pay for it. I again inform Mr. Doctor that I only had Medical Insurance and that I would be paying for my exam and eye glasses out of my pocket. When the exam was over, I gave the clerk my credit card for payment. I left there believing that my account was paid in full. I returned 2 weeks later to pick up my glasses no problem. Later that month I received a call from Crown Optical requesting payment? Stating that my Insurance denied the claim. I told the clerk that I paid all that I was going to pay when I was last at there location. She said we submitted your claim to Cigna, and it was denied so you are now responsible for all fees. I told the clerk that I was not going to pay and If they were not trying to commit FRAUD to the insurance company there wouldn't be a balance owed. I am turning all statements for amount due over to my Insurance company to investigate. read more

I love this office!! Everyone is so nice here and make you feel at home. I was there after closing and they were so helpful! I highly recommend them. The eye doctor was very thorough and informative. Best office I've ever been to!! read more

I had an eye exam this past Saturday. The eye doctor was awesome and the lady that helped me pick out my glasses was very nice! Great appointment!!! read more

Friendly knowledgeable staff, good prices on my glasses, these people work with you to get what you need

I'm giving two stars because the optometrist that I saw was professional. That's the only reason. The staff at Crown Vision are clueless, unorganized and unaware when it comes to information on customer accounts. My contacts had apparently been sitting in their office for several weeks without a phone call from the staff. I had to call several times to check on the status of their delivery. When I called Crown to order a box of contacts again the facetious receptionist informed me that she could not give me my own contact prescription information over the phone- because you know- everyone wants to steal THAT sort of thing. When I asked her how much they were my mouth must have vacuumed my kitchen floor because the cost was outrageous. Irony is, I had used a different brand before and this apparently more economical brand ended up costing more. I just told her I'd order them somewhere else. She didn't seem to care either way... Then she asked me if she could "fax" me my prescription. As if. Yes, I have a fax machine. As a matter of fact, I have two fax machines. Doesn't everyone? read more

Had to have a referral. I called a week before to set up an appointment . They were suposed to call my doctor and get the referral. A week later on the day of my appointment they did not have the referral I needed. Fortunately they called my doctor so I did not have to reschedule. I went in to pick up my glasses 10 days later, the lenses were not correct. This is not a way to run a business. I will not go back there. read more

The Dr. Was awesome.The lady's in the office helped me a lot picking out frames.Theycame back with in 4 days.I love this place.They 're modeled its very nice.They are always very wewelcoming. read more