A&L RV Sales - Johnson City, TN…read more FYI, Service Department at Johnson City, TN Our first exposure with A & L was with the body shop after damage was received during the flood in September 2024. The body shop did communicate to us and complete the body work needed, no issue there. A&L had our RV from 11/24 - 2/25, (current date is 6/11/25) while we were waiting for the body work to be completed, we asked about local warranty service providers. The Service Department said that they could do that work, being an authorized Jayco Service Provider. Here is the list of items we needed fixed under warranty: 1.) JBL Sound System not working. 2.) Outdoor storage door lock and tumblers needed to be replaced. 3.) Window Blind needed repair. 4.) Valances on garage windows kept detaching from the wall, not installed correctly. 5.) Patio fencing unlevel and gate not securely closing. 6.) Leak in 1/2-bathroom sink. 7.) Issue with front slide bowing. 8.) Potential leak within the outer storage. There was multiple back and forth text messages, phone calls, and finally a video call to assist explain one of the issues (#6). We aren't even sure if it was fixed appropriately. It became apparent to us that the Service Department does not prefer to answer the phone or call you back; their mode of operation is email or text. Then the day of pick-up, imagine our surprised to see our RV along the wall by the Sales Department, we had no way of doing a final inspection as the slide could not be extended. We immediately noticed that the locks for the outside storage doors (#2) had not been replaced. It took three technicians to find the tumblers that were missing and how to install them, 1 1/2 hours later, we were able to leave and have the RV transported back to its location. Again, ABSOLUTELY NO CHECKLIST REPORT PROVIDED OR INSPECTION ALLOWED PRIOR TO TRANSPORT! Once at our location we were finally able to open the RV and extend the slides. Here is the fun part! Apart from one item (#3), nothing was repaired! Continuing our experience: Visit #1 - Brought out new (out of box) JBL Sound System - still not working. Visit #2 - Brought out second JBL Sound System - still not working. But the technician was able to repair the outer storage leak. Visit #3 - New Service Technician Manager came out and determined that the initial "technician" wired the system incorrectly - still not working. Visit #4 - Technician never showed up; after having to leave a message with the service department, we received an email explaining that the technician was not told about this service ticket and forgot his toolbox keys, when can we reschedule? Visit #5 - TBD!!!!!!!!! Avoid the Johnston City Service Department at all costs!!!! So much to say about how to improve, please answer your phones, supply your customer with a service repair report, allow your customer to obtain access to visually inspect the repairs prior to them leaving the shop, actually do the required warranty work, do not ask customer to trail back and forth the RV when you are responsible for the unacceptable incomplete work orders. As someone who has been in sales for over 39 years, I can't even put my head around the treatment and lack of service we received and if providing this type of customer service, I'd probably be fired or out of business. Finally, at to the point of utter frustration and I have left a message for the owner. Let's see if I get a call back or an email!! Wish me luck!!

This is our second camper with them. Our Jayco's are great but like anything sometimes need a…read morerepair. The service department is bad. We were told with our second camper the department was much better now and would not have an issue. Our roof on the slide out has a dip and water pours in when we close it if it rains. Told they all have a little water . . So now we get up there and push the water off. Had it winterized while we had it there. Pipe broke. We fixed it but they did GIVE us the pipe for FREE. Now we have a pin hole size leak on the roof. Told them where it was. Nope they didn't find it. And paid to have them look at it. So again we fixed it. Was told if there was anything we need to call since we already fixed it. That was their reaching out to us ... Now we paid for the extra warranty and this is only on this camper not our first one. Make sure you and your spouse can fix things or don't buy from here.

We are four adults in our seventies. We rented the Sunflower for seven days and would highly…read morerecommend the experience. The Sunflower worked great. We found steering it easiest using a left hip to stabilize and adjust the tiller. The fridge, stove, lights, heads, sinks all worked perfectly. It was easy to dump the waste water at Newark and Clyde and there were sites at other stops. Electric hookups were widely available. Going five miles an hour for a week is an amazing way to recalibrate. We enjoyed the blue heron repeatedly flying in front of the boat, landing, and then taking off again. There were an amazing number of bald eagles and kingfishers. The first lock was exciting but we had no problems. And we passed 22 locks before we redocked at Hidden Harbor. Gary is a pleasure to work with. His instructions were couched in stories with humor, so they were easy to remember. Enjoy!

We had a very disappointing experience with this rental. Both septic tanks were almost full when we…read morearrived, and the smell inside the boat was terrible. The owner was aware of this and expected us to spend part of our 3-day trip going out of our way to pump out the tanks, which really cut into our plans. The bow thrusters didn't work, which made it extremely hard (and sometimes unsafe) for us as beginners to handle such a long canal boat through locks and docks. On top of that, the bikes listed in the rental weren't there, and instead of the promised refrigerator, we were given a cooler with ice. While the owner did have explanations for these issues, he never gave us a heads-up before we arrived, nor did he offer any partial or full refund. Between the missing amenities, broken equipment, and the sewage issue, the whole trip fell far short of what was advertised, and we returned the boat after one day. Unfortunately, we cannot recommend this rental.

Great time honestly clean and knowledgeable showed us all we needed to have a fun and safe trip…read morecool gift bag for all of us even the dog will be renting next year

We rented a popup last year for a family camping trip. Our camper was clean and Dave was very…read moregracious.

We bought one of their rental units at the end of the season. The owner Ed and his son Nick were…read moregreat to work with and very accommodating with what turned into a bit of a complicated transaction. Nick gave us a great walkthrough and I found his description of the unit to be spot on when we were finally able to see it. Thank you for a great transaction.

We've been bringing our 2 RV's here for repairs for the last 15 years--everything from electrical,…read moreplumbing, structural, to embarrassingly simple fixes... Where another repair shop would find an opportunity to "up-charge", they explain what I did wrong (and never call me stupid--even though I still feel stupid). This is one of those last family-run businesses where they treat you right--because they don't know any other way...

Needing some shopping therapy I decided to stop in to Johnson's RV. Once there Julie and Tony took…read morevery good care of me. I ended up falling in love with a 2013 Rockwood. Everybody was wonderful to work with and went above and beyond any of my expectations. Service out back was also a delight. Looking forward to future service with the JRV team! Naomi M.

I recently purchased a 03' flagstaff pop up camper from Johnston. From our salesperson Anthony and…read moreKevin to Tim in service the purchase was smooth, friendly and very accommodating. Along with the purchase Tim gave me a thorough walk through of how to set up and take down the camper. Good job Johnston RV County. Can't wait to use it the next camping season.

We bought our first trailer camper from Meyer's in Farmington. Chaz was the best at helping us…read morelocate just the right one. We kept in contact by text and the transaction was stellar start to finish. Everyone was professional and customer service centered. Looking for a new RV? Ask for Chaz!

Absolute worst experience ever. Was sold a totaled camper. Before we even got possession of it but…read moreafter paying, someone on their lot had towed the camper with the back stairs down. The back frame had so much damage that the water damage ruined it within months. Now we're underwater on it and just trying to get rid of it. Would never trust them. Please steer clear.

Larry was amazing to work with. Gave us lots of info & delivery was also an option! I would…read morerecommend.

EZ Camp RV Rentals is the best place to rent. I checked a few other companies and EZ Camp has the…read morebest selection. All are very clean. I would definitely rent from them again, and highly recommend them.

Jennifer was awesome....it was our first camper so we had alot of indecision...Jennifer was patient…read moreand never pushy so we ended up getting tge camper that was the best fit for my family. Was well worth the 2 hr trips to do business. Everyone at Wilkins were great! Happy customer!

From the owner: Welcome to Wilkins RV in Clay, New York. If you're here, you're probably looking for an RV, and…read morewe're ready to give you a buying experience unlike any other. We deliver a great experience to our customers, staying true to our small-town values of treating our customers fairly and keeping our word. You're creating a way of life that makes for special times the whole family will remember. Children will recall their first outdoor excursions like hiking, fishing, and hunting. Families will bond over shared meals around the campfire. Friends will rally around their favorite sports teams as they tailgate in style. Retired couples will share the joy of seeing the country, one state at a time. There's no end to how an RV can help you fulfill your dreams.