Needing some shopping therapy I decided to stop in to Johnson's RV. Once there Julie and Tony took very good care of me. I ended up falling in love with a 2013 Rockwood. Everybody was wonderful to work with and went above and beyond any of my expectations. Service out back was also a delight. Looking forward to future service with the JRV team! Naomi M. read more

I recently purchased a 03' flagstaff pop up camper from Johnston. From our salesperson Anthony and Kevin to Tim in service the purchase was smooth, friendly and very accommodating. Along with the purchase Tim gave me a thorough walk through of how to set up and take down the camper. Good job Johnston RV County. Can't wait to use it the next camping season. read more

Not surprised they're not in business anymore. Losers. Dragged on not fixing problems until warranty is gone. Then treat you like crap when they didn't fix it right in the first place. Good riddance. read more

If I could give less than 1 star I would. We brought our camper out of storage last year, flushed all the anti freeze from the lines and tanks before taking it to get inspected and some other service done. They had it for about a month saying they couldn't get to it. A month!!! When we finally got it home the inside stunk terribly and we discovered that someone had used the toilet because there was feces in the black water tank. We hadn't even used it yet and there was poop in there! In addition, we discovered mold in the hot water tank and had to flush that out again as well. The length of time they had it coupled with the poo in the toilet tell me that someone was using our camper, not just servicing it. I will NEVER bring my camper there again!!! read more

My wife and I stopped in to look for a certain model floor plan in the Jayco Pinnacle 5th wheel Series in April of 2019 to place on our permanent site in an RV park. Much to our dismay, we found out that Jayco was discontinuing my wife's "dream camper" floor plan for 2020. Not to be deterred, Aaron promised us to try to locate our desired unit at other dealers in the Eastern USA. A few days later, JRV called to let us know they found one that matched my wife's specifications coming off the assembly line. Aaron was able to bring it in for us to see, and the deal was done much to our satisfaction! Well, as with all units, there is bound to be some issues, and we were no exception. We've had our share of Warranty work done at different dealers in the past, and experienced the long waits, ignored messages, and not so professional work, and honestly, that seems to be the "new normal" in the RV industry! I can HONESTLY say that Aaron Johnston and his crew completely destroyed that concept us! They have been nothing short of amazing in their dealings with us. They have listened to our concerns when warranty work was required, tried to the best of their abilities to have the work done efficiently, correctly, and in a timely fashion. We've dealt with Adam & Tim (service writers/schedulers), Del, Mark, Kyle, & other technicians, and we can HONESTLY say they blow the competition out of the water. Over the years, we've dealt with Camping World, Meyers RV, and Wilkins RV, and there is no way these "BIG BOX" dealerships can compare to the service and treatment we've received over the last two years from JRV, and we're not afraid to let people know that. Thank you JRV! Word of advice: Treat the employees of this dealership with respect, and I guarantee, you'll get the same in return! read more

This is seriously the worst place to buy, service, or get any parts from...period. They have very little concern for their customers (or potential ones). They wont return phone calls, and when you finally get a hold of someone and let them know how frustrated you are, they will simply hand the phone to the owner. If your camper is old enough (which will be his 1st question, the age), he will simply tell you its not worth their time and money, lol...you wont get a word in, he will cut you off, because, simply, he doesn't care, and i recorded the conversation and it he states exactly that. Go to a place that will value you as a customer. Stay far away from Johnston RV! read more

My husband and I are disgusted with Johnston's RV Country and their lack of customer service. We went to purchase a camper in May, Tony was decent to work with but ultimately we we're strong armed into making a deposit on a camper that was too small for our family because he wanted the sale and for us not to look at a Jayco at the Webster location one more time as we had said multiple times. After we returned home we felt uncomfortable and nervous this deal was not something we wanted to move forward with. Service dropped the ball, had no clue we needed wiring/hitch installed on our vehicle and it took my husband calling multiple times to get it straightened out. Then Julie, in financing, dragged her feet, took two days to respond to us and then conveniently just got to running numbers when my husband followed up with her. We initiated everything and while we understand it was a busy time for them, the lack of customer care was apparent. After meeting with other responsive and professional dealers because Johnston was so slow at every opportunity, We decided to cancel the deal and went a different direction with a bigger camper that fit our families needs. We never agreed to Financing terms and never took delivery on the camper. Johnston's refuses to return a $500 deposit that they took from us to "hold" the camper bc of how busy the industry was. At one point, Julie in finance told us that "Aaron Johnston himself was out moving campers around so there was no way she could just ask him what to do because he was in the middle of something" Since mid May, We have called, left messages and no effort has been made on their end. SHOCKING. They are absolutely a disgrace of a location. We have purchased from Meyers and tell EVERYONE to RUN from anything Johnston RV in Palmyra associated. Julie is hostile, a horrible F&I representation and I am moving forward with a credit card dispute that will get the money owed to us. I have filed with the BBB and will let it be known to other unsuspecting new (and existing) campers of their shady business practices. -- with Bob Dell. read more

BUYER BEWARE!!! We purchased an RV from these folks - the sales person Tony was great and even introduced us to the Owner who seemed genuine, that is where the warm and cozy stopped. On pickup of the RV and going through the thorough inspection with their service person we found that there was no table - which they said they would order right away. This was in October - by the end of November we still no table, after several phone calls (they don't return calls) - they said it had not come in yet and had no idea when it would be. We were scheduled to leave the first week of December. In frustration we called the manufacturer who said the table had never been ordered (at least not from them) and sent us a table which we had in two days. From the beginning we had trouble with the door shutting - we asked about the issue and they said that the door was fine. By the end our trip the door was completely broke and no longer closed completely. We called them in May upon return, they said it needed new hinges and would order them - it would probably be about three weeks. It is now September and we have no hinges and have not had our RV to use all summer. They said they got sent the wrong parts - called Forest River - they were never ordered again!!!! DO NOT buy or go to this dealership if you actually want customer service - they are the worst! read more

Update. So the camper that Adam picked out for us fell through. Tons of issues that were not addressed at the first showing. The dealership did get us a great deal on a 2018 Jayco though to make up for the mistake. Still got our winterization, summerization, storage, and generator. read more

We are new to owning an rv. After our second trip, we thought that the frig was not working properly. It was a faulty thermometer that we had purchased. When dropping the rv at the service center, my husband had a health issue and wasn't his normal patient self. Ian at the desk did his best as he has been there for only a short time. The president of the company took a long time speaking with my husband to try and resolve the issue. Nick in the service department was wonderful and explained the workings of the frig and how our thermometer was reading incorrectly. When people step up and educate and take the time to help you understand, it makes all the difference. What started as a bad experience, ended with Nick as he helped us hook up the camper and get us on our way. Thank you to these individuals that taught us with patience and guidance without talking down to us. We still have more to learn but when a dealership helps you along the way they deserve kind words and a good review. read more

I purchased my brand new camper from Johnston RV back in Spring of 2018 from a camper show. Before taking possession of the camper I was called by Johnston RV that they saw a gouge on the linoleum floor in the bathroom, but that they would fix it before I picked it up. I was called again before picking it up to tell me that they did not like the fix that was done, so they needed to keep it a bit longer to fix it correctly. After using the camper the summer of 2018 the spot they "fixed" was already peeling up around the edges. I was called by the owner who told me that the service worker who made the "repair" didn't use the correct floor adhesive. He went on to say that the employee no longer worked for JRV due to poor workmanship. The owner told me, he personally cut the peeling up piece of floor out to complete a temporary fix, and that during the winter of 2019 he would make sure they fixed it correctly. After talking to the owner again, it was determined that the best fix for the floor was to take up the entire floor and re-cut a new one to replace it. He mentioned that it will never be perfect though as the floor is the first thing put into a camper, so they will do their best to fit it and put molding around the outside to keep it down The molding was not actually put in until winter 2020 even though promised when it was fixed in winter of 2019). When we went in the spring of 2019 to inspect the new floor, the floor was damaged by a screw before we even were able to see the new fix. Now we had a large gouge (3-4 inch) in the middle of the floor caused by a JRV employee, who when putting in the new floor, screwed a screw in too far on the dining room table, which was on the slide, which caused a second gouge. The service shop offered to do a temporary fix on the floor so we could use the camper for the 2019 season and said they would fix it again in the winter 2020, for now a 4th time. When they fixed it the winter of 2020 we went to go inspect the floor only to be brought into the service shop where employees had been smoking in the shop, but the smell of smoke was also strong inside my camper. (It was admitted by the service manager to my wife and I that sometimes in the cold winters they smoke inside and that he would talk to them), during this fix, they finally installed previously promised moldings on the outside of the floor that were supposed to be put on the first time. Although the moldings were not all put on (they never installed them in the bathroom, where the floor is now lifting) and they were not all accurately put on, as the floor was cut short of the wall in 1 place so the molding didn't do anything to hold the floor down and its now lifting up again. When I inquired about fixing this most recent issue with the floor, I was told that they didn't have to fix it, as I signed off on it. Even though the issue I was looking for them to fix was a direct result of their poor workmanship. I was offered a 1 year warranty on the most recent floor fix in 2020 by JRV, since in their words "they needed to be released of liability of this at some point". I did not like this offer as I wondered why they wouldn't guarantee their work for longer than 1 year and inquired to speak to the owner about this (mind you I had spoke to the owner 2-3 times previously) The owner never called me back, he instead sent me a certified threatening letter telling me to accept his offer of the 1 year warranty or come remove my camper from his property within 2 weeks. After talking to the outside company that did the repair this time, the owner of that company said he guaranteed his work for 1 year, so in essence JRV was not giving me anything for a warranty, but the company that fixed it offered this. read more

We dropped our brand new 2021 Keystone 5th Wheel Camper off to be winterized. When my husband returned to pick it up he noticed scratches underneath the hitch area on the plastic one spot actually cracked the plastic which will now allow water to get in. My husband called me right away and took pictures of the damage. He brought our camper home and we contacted Johnston RV because they were closed when we picked it up. The lady on the phone told us that people try and say damage was done to there camper all the time to get money out of them(red flag)... Fastforward to today 10/27/20 we called them back after they left a voice-mail over the weekend and they are not claiming the damages, they have no cameras to look at, my husband asked how they can have hundred thousands worth of campers and not have cameras (the guy said idk we don't have cameras). They are doing nothing for us but telling us we can claim it on our insurance and they can go after there insurance, this will once again be he said she said and they will not own up to it...... Were not happy customers and will never come back here again and we don't recommend coming here sense they clearly have no way of keeping your expensive campers safe! It's just very sad that someone there caused damage to our camper and is lying about it! read more

Johnston RV Country - Palmyra - RV Dealers Near Me - Palmyra, New York

See all

The employees seem nice but if you have work on your motorhome done here, check to make sure they actually did what they charged you for. I had an intermittent problem with the generator just not starting or suddenly stopping at the worst times. Took it here where they said it was the carb. Had them fix it and it made no diffetence. Took it back and they said the ground was bad and charged me $100.00 to fix it. Problem still the same took it back and the guy said they fixed it but leave it and they will look at it (again). I got under and followed the rusty corroded ground strap to a rusty loose grounding bolt. I bought a ground strap and bolt at the local NAPA store for $10.00, installed it myself and no more problems at all. I will say that in addition to the generator, I had them fix the refrigerator that did work good hence the two stars. read more

"Purchased " a camper from Johnston while at the mall. They gave us a figure for a trade in and promised to come look at it in storage by the end of the week. After MANY calls and over 2months, our salesman finally asked us to just drop it off. (The other side of town for us). He reassured us it was a done deal. When we got there they said no deal. We told them if they had come to see our motor home when promised we wouldn't be upset. Their reply was they are short of help. Not my problem. Think twice before dealing with this company!!! read more

Never been so unimpressed with a company in all my life. Shorty service earful service department. Did axle bearing pack and grease. Put lug nuts on backwards. Did summarization and left mess inside. Brought in last fall for propane alarm going off. Said fixed but it still goes off a year later. Owner blames old service people but the new ones are the ones who did this. Took 25 days to even get it worked on they didn't know they had it. Blamed old service advisor and it was new one who wrote it up. Avoid at all costs. read more

We rented a Jayco RV from JRV Country during the pandemic to take our son 1200 miles away to college. We had the unit for 12 nights. Right away upon driving down the road before making any stops we had ants crawling around. We noticed that the unit was not thoroughly cleaned especially for a pandemic! There was hair in the shower drain, dirt/marks/grease/something on the kitchen sink, a toy car in the front driver's area, and a lolipop wrapper under the table. On the very first night we had ants actually crawling on us as we tried to sleep. It was disgusting. I immediately notified Brittany at JRV and she said there were no ants and it was clean when she inspected it. Just simply not true... maybe look a bit harder during an inspection. Then, we showered and water flooded the RV. I contacted JRV 3 or 4 times and finally insisted they give us a new RV somewhere or send a repair person to a campground where we'd be staying. In my initial contact with the technician no offer to fix it was given. He just said he had already worked on that leak recently and also on one under the kitchen sink. After 4 days of flooding my son was having asthma and all of our towels had been soaked repeatedly from mopping up the flooding. I insisted they have it fixed. They did send someone to our campground in SC and it was repaired... mostly. We made do. In the end we were given a 10% refund. At least we got something back but it was not nearly enough to make us ever recommend this place! This was a 2017 Jayco and should not have this many issues. We also replaced the back tail light which we noticed was out on the first day so we had no right turn signal. Maybe it went out after we left the dealer? Who knows but it was just one issue after another. Latches were broken. The table would not stay up. No ladders were provided for the bunk beds. No jacks to stabilize. The list goes on. read more

First rule being a service provider is never over promise and under deliver! I brought my pop up in for service that had a small fire and burned part of the canvas. I first explained to them I needed some of it repaired and back by 8/24. Well that was a MONTH ago. I called several times before that with excuse after excuse why nothing was done. I even told them before this if they cant do the repairs please lets not waste each-others time. Told me could not get the pricing from manufacture. So I found quotes and sent them along. Still nothing. Got fed up enough and went there last week to ask what was going on. Promised they would have a portion done by today. Well, nothing was done! More excuses. On top of that charged me $118.00 for quote for my insurance THAT I NEVER GOT! Fail, absolute fail in every possible way. My family and I are leaving for our summer vacation in the camper Saturday. Thanks Johnston for already putting a dark cloud over it. You really outdid yourselves. Hope you enjoy the $118.00 for doing absolutely nothing! Being this is my starter camper I sure has hell know where I wont be buying a new one. read more

I've never been so insulted in all of my life. Bought a brand new 2018 Jayco from another dealer. Moved in to this area and found Johnston RV so I decided to bring it there for a safety recall on the orbital pin box since they are a Jayco service center. Called 5 weeks ago to discuss getting it fixed and was told they weren't aware of it, but would order the part and let me know. 3 weeks later, I called again and was told another customer's part came in, but not mine. (Weird since he didn't even know about it). Set up an appointment for 2 weeks out saying he would make sure it was in. I brought the camper to him last Monday and he asked when I needed it back and I said by Friday which he said was no problem. I went out to unhook the camper and when I came back in the whole experience changed instantly. Without looking up he says that he wasn't aware that I didn't buy the 5th wheel from him and he wouldn't have taken the appointment even though they are a Jayco service center and this is a "SAFETY" recall. He told me that since he is a nice guy that he would keep it and try to get to it, but that EVERY OTHER camper was going to be put in front of mine and that I am never to bring it back to his shop. I called on Thursday night since he never got back to me and he said he was going to work on it Friday morning and should be ready by the end of the day. Again, never heard from him on Friday so I showed up at 4PM. He saw me come in and handed my keys to me and said they couldn't get to it. What a piece of crap and what a way to treat a potential new customer. READ all of the reviews on Google and elsewhere about this shop. I'm sure he had no intention of working on it, but kept it just to emphasize the point that I am not welcome there ever. Still trying to get a hold of someone at Jayco that gives a crap to lodge a formal complaint. read more