Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

Been having our Aliner serviced here last couple of years. Very friendly, helpful with any…read morequestions and timely service. Keep up the great work!

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

What an extraordinary experience we had renting Elegant RV's luxury RV. We wanted to drive one-way…read moreto Florida to see my parents but fly back. Phil the owner of Elegant Rv Rental was able to arrange for us to be dropped off at the airport. The Mercedes RV is absolutely beautiful, runs quietly, smooth on the road and gets pretty good fuel mileage. Our trip was 7 days so we got to stop in different towns along the way and take in some beautiful Tennessee scenery. We are a family of 4 which was a little tight when we stayed overnight in the Rv, but the rest of the nights we just stayed in hotels. Having room for the kids, able to feed everyone good food and staying overnight by the lakefront without a tent was amazing. If you want to take a family road trip in a comfortable RV, this is the way to go!

We just completed a trip to Yellowstone and the Grand Tetons making a number of stops along the…read moreway. This RV was perfect for the trip and it gave us the flexibility to stay at hotels and camp during our adventure. The vehicle is very clean and drives comfortably. Phil did a nice job explaining how everything worked and had the vehicle well stocked with bedding and utensils for our trip. Also made himself very accessible if we had questions on the road. We would highly recommend using him. B&D

I worked here 10 or so years ago, as the Porter/RV Detailer. After reading all of these reviews,…read moreI'm laughing hysterically at how they still haven't changed. When I quit, the douche owner said I'd never amount to anything other than being a Walmart greeter. I should add, I was willing to put in two weeks before leaving, but Ryan told me he'd just consider that day my last day....AKA technically FIRED. He also refused to give me my last check. Well, he lost a fight with the labor board AND unenmployment, against me. He had an attorney, and I didn't, and was just a 21 year old kid at the time. These idiots FORGED a 1099 form supposedly filled out by me.....but my name was spelled wrong. How the hell would I spell my own name wrong? Had I thought faster, I would have gotten them for signature forgery. They also lied to the judge about what my job was, and even she knew they were full of it. A few years later, I was trying to get another trucking job (Walmart, eh?), and Ryan, the owner, LIED and said I had never worked there. Well, got the job, buddy. Now, I'm working an even better trucking job, 1500-2000 a WEEK. Much better than the measley, $9 an hour, under the table, with a forged 1099 you were paying me. These guys are CROOKED. I worked here for almost 2 years. STAY. AWAY.

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.

I recently rented an RV from this company. I found this a most rewarding experience both from the…read moreprocess of renting the RV and the camping trip we took to the East coast. We traveled approximately 3000 miles without a problem in a well maintained vehicle. If you are thinking about renting an RV this is the place to go.

Awesome trailer, great price. I moved New Years weekend and everywhere was closed. When I called,…read moreJim said they were closed, but he would be happy to meet me at the office and rent me the trailer. The price was ridiculously cheap for how nice the trailers are!! Great bargain and Jim was an awesome guy for helping us out in a bind!

Great trailers at a reasonable price. Friendly service. Highly recommended. Jim was very helpful…read moreto connect the trailer to my car so I could drive my son back to school. Stand up guy.

HORRIBLE EXPERIENCE !…read more Don't go here. Wanted to give everyone a warning about renting from cruise America. There are soooooo many other options , to make the most of your trip , go with a different company. We had such horrible customer service that we gave up our deposit drove down the road and rented from a different company. So thankful we did. Privately owned, they care about their customers. Cruise America is a corporation with 1 goal, to make money, not to make sure you have a great trip. Enjoy your trip, avoid cruise America

We had a great time, our first RV adventure. They were very…read morecordial and the Covid process was not too convoluted. We were a little concerned about actually having an RV to rent when we got there but there was no problem when we picked up. Our trip was good and the checkout process was fine however they could've spent a little bit more time explaining the ends and outs of RVing. Luckily we found lots of information on YouTube about things to expect on our adventure. We ended up returning our RV late on Saturday night as we came home early. We dropped our keys in a lockbox and never heard back from them until we finally got our refund on Tuesday or Wednesday after the return. I would've appreciated after spending nearly $2000 that I would've at least gotten a phone call or an email explaining what they charged me for. We left a $500 deposit and they refunded about 150 of it upon return. I did call on Tuesday to ask if they had received the RV and they said they were in the middle of checking it in nobody phoned me back. We had a number of issues some safety related and I would have thought that they would appreciate getting some feedback which since they didn't return my phone call didn't receive. So I will leave it here. The freezer stopped working during our trip and we lost all our frozen food. There was a check light that went on and I needed to read about how to reset it myself. We tried calling the one 800 number which is supposed to be the rescue number but after 25 minutes on hold nobody picked up. There was also a strange wire that was dangling between the gas and brake pedal and it was quite Dangerous and I would have hoped they could have fix that. All in all a very pleasant trip but quite expensive.

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

Best rental experience of my life! Danjel thoroughly went over every aspect of the Mercedes RV…read morebefore we left and made sure everything worked as it should. The RV drove very easy as we were not experienced with a bigger rig. Our destination was Silver Lake, MI with stops along the way. On the next to the last night we had a minor issue with a lock which we were able to work around, but Danjel drove out to meet us and replaced the lock the next day. Now that is service! We were not sure how camping in close quarters would go for us, but it turned out to be one of the most amazing vacations of our lives. Much thanks to Rent-N-Go!

this guy Danny do not trust him he literally is criminal trying to keep your deposit that's his…read morebusiness . He will try to get you to leave without your own pictures really fast saying he needed to do something to only wait for you to come back to apply fees to you bill . I mean in the 1000s. Do NOT TRUST he has fake paperwork and you will have no power to get you money back . I have been renting rvs for 10+ years for work and never had a problem until I came to this business please don't make the mistake I did he will take advantage of you like the devil