Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

Been having our Aliner serviced here last couple of years. Very friendly, helpful with any…read morequestions and timely service. Keep up the great work!

We were hesitant at first in sleeping in the RV. Hotel rooms were sold out so we had no choice. The…read moresalesman was a bit creepy but turnt out to be a decent guy. Don't go number two in the toilet, salesman said it's prohibited. Bed was comfortable, we were provided with tons of odd pillows and blankets, my favorite was the one that had a lion drawn into it. Refrigerator kept buzzing all night but not too bothersome. Someone needs to check the heater though. All in all it wasn't a bad experience. Sales guy though keeps calling me for some reason!

We had the most wonderful experience renting from VanLife Chicago with our 10 year old. After…read morelooking into RVs and getting turned off by bad reviews, we saw this family own company on the Outdoorsy app, what a find! Great service, great vehicle recently outfitted with state-of-the-art equipment, enough storage and a large fridge vs the typical bar fridge. Easy to drive, 4 wheel drive which came in handy on some farmland roads. We highly recommend it and can't wait to rent again.

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

I worked here 10 or so years ago, as the Porter/RV Detailer. After reading all of these reviews,…read moreI'm laughing hysterically at how they still haven't changed. When I quit, the douche owner said I'd never amount to anything other than being a Walmart greeter. I should add, I was willing to put in two weeks before leaving, but Ryan told me he'd just consider that day my last day....AKA technically FIRED. He also refused to give me my last check. Well, he lost a fight with the labor board AND unenmployment, against me. He had an attorney, and I didn't, and was just a 21 year old kid at the time. These idiots FORGED a 1099 form supposedly filled out by me.....but my name was spelled wrong. How the hell would I spell my own name wrong? Had I thought faster, I would have gotten them for signature forgery. They also lied to the judge about what my job was, and even she knew they were full of it. A few years later, I was trying to get another trucking job (Walmart, eh?), and Ryan, the owner, LIED and said I had never worked there. Well, got the job, buddy. Now, I'm working an even better trucking job, 1500-2000 a WEEK. Much better than the measley, $9 an hour, under the table, with a forged 1099 you were paying me. These guys are CROOKED. I worked here for almost 2 years. STAY. AWAY.

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.

I rented a Mercedes class c from Friday to Monday. What a great a vehicle and amazing service…read more Cara gave me very detailed review on how everything worked, use the stove, the shower, where the bedding was kept even a first aid kit and cleaning supplies. All I brought was my food. We drove around so that I could get familiar with the dashboard, how to turn corners and watch out for trees. I found the vehicle easy to drive and the the ride was great! I camped with my family, who came in their camper, at Kohler Andre state park mid May. That was the weekend we had rain and thunderstorms but I was safe and warm inside the camper and even used the a/c when it got to hot for me. The location is easy to find and my deposit was returned in a timely manor. Thanks again for a great weekend with my family.

From the owner: Luxury RV Rental in Milwaukee. RV Great Lakes offers you the…read moreability to explore the US & Canada in comfort and luxury, creating memories that last a lifetime! Don't know where to start? call us for assistance planning out Your Dream RV Adventure. We Offer Local & Airport Delivery to (ORD- MKE-MSN-ATW)

HORRIBLE EXPERIENCE !…read more Don't go here. Wanted to give everyone a warning about renting from cruise America. There are soooooo many other options , to make the most of your trip , go with a different company. We had such horrible customer service that we gave up our deposit drove down the road and rented from a different company. So thankful we did. Privately owned, they care about their customers. Cruise America is a corporation with 1 goal, to make money, not to make sure you have a great trip. Enjoy your trip, avoid cruise America

We had a great time, our first RV adventure. They were very…read morecordial and the Covid process was not too convoluted. We were a little concerned about actually having an RV to rent when we got there but there was no problem when we picked up. Our trip was good and the checkout process was fine however they could've spent a little bit more time explaining the ends and outs of RVing. Luckily we found lots of information on YouTube about things to expect on our adventure. We ended up returning our RV late on Saturday night as we came home early. We dropped our keys in a lockbox and never heard back from them until we finally got our refund on Tuesday or Wednesday after the return. I would've appreciated after spending nearly $2000 that I would've at least gotten a phone call or an email explaining what they charged me for. We left a $500 deposit and they refunded about 150 of it upon return. I did call on Tuesday to ask if they had received the RV and they said they were in the middle of checking it in nobody phoned me back. We had a number of issues some safety related and I would have thought that they would appreciate getting some feedback which since they didn't return my phone call didn't receive. So I will leave it here. The freezer stopped working during our trip and we lost all our frozen food. There was a check light that went on and I needed to read about how to reset it myself. We tried calling the one 800 number which is supposed to be the rescue number but after 25 minutes on hold nobody picked up. There was also a strange wire that was dangling between the gas and brake pedal and it was quite Dangerous and I would have hoped they could have fix that. All in all a very pleasant trip but quite expensive.