Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

My First Impression was quite positive…read more I've recently become interested in Camping / RV'ing. I have no other previous experience with Camping, but common sense told me I would not enjoy sitting in a tent on a bleak, rainy day, like Abel does. My wife and I call him "Misery Camping" when we see him on YouTube. She has no interest in Camping *or* RV'ing - so I knew I'd want a teardrop with room for me and my dog. After a couple months of *very* diligent research, I've analyzed my Requirements (and sadly, my budget!), to determine which of many options "was best for me". Using that learning window, I emerged with nuCamp 650 as one of my "Prime Contenders". So, I got on Facebook, joined a couple of NuCamp Groups, and asked for the name of a RELIABLE local Dealer. The name "Vacationland, in Big Rock" kept turning-up, all with positive comments attached. Vacationland's website states they are Family Owned / Family Run - which is an absolute *must* for me, versus a "McRV Juggernaut" (especially one brand that Liz Amazing constantly calls-out on YT.) I drove myself out to Big Rock, and with a touch of trepidation (I'm a newbie!), went inside on a rainy Saturday afternoon. I was greeted by Joel, who sat down and looked-over my notes describing what I was looking for. I was honored (and proud of) the fact that he immediately mentioned the NuTab trailers - the same one I had honed my list to. He walked me out to the lot. He was helping another set of Customers, so he asked if I minded - I said "of course not!", and he left me with his permission to wander and explore anything I saw. So I checked out the 650's, taking videos and pictures, sitting by myself in the campers in the rain to gauge whether my claustrophobia would kick-in. It didn't, and Joel came back every 10 minutes or so to see how I was doing. His "being cool" with me just wandering around gave me the opportunity to collect data with NO PRESSURE - which in turn changed my requirements just a little bit - now to a 650 Black Canyon. Even more amazing (to me, anyway) - when I showed those videos to my "never ever camping Bride", she was intrigued, and said she'd accompany me on at least one trip, someday. THAT's Progress! I left Vacationland with a very good impression. Although I didn't buy anything on Saturday, I was not pressured to... and Joel's attitude told me an awful lot about the Dealership, too. When Purchase Time approaches (retirement, spring 2027) I'm going to go there *first*. My compliments!

We were hesitant at first in sleeping in the RV. Hotel rooms were sold out so we had no choice. The…read moresalesman was a bit creepy but turnt out to be a decent guy. Don't go number two in the toilet, salesman said it's prohibited. Bed was comfortable, we were provided with tons of odd pillows and blankets, my favorite was the one that had a lion drawn into it. Refrigerator kept buzzing all night but not too bothersome. Someone needs to check the heater though. All in all it wasn't a bad experience. Sales guy though keeps calling me for some reason!

We had the most wonderful experience renting from VanLife Chicago with our 10 year old. After…read morelooking into RVs and getting turned off by bad reviews, we saw this family own company on the Outdoorsy app, what a find! Great service, great vehicle recently outfitted with state-of-the-art equipment, enough storage and a large fridge vs the typical bar fridge. Easy to drive, 4 wheel drive which came in handy on some farmland roads. We highly recommend it and can't wait to rent again.

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

We've rented with Bandago on 3 occasions. No issues for the first two rentals. This time we had a…read moremechanical issue. Bandago's customer service tried to find a Mercedes dealer within a reasonable distance of our location to rectify the situation. We didn't want to take any time away from our already tight vacation schedule and the van was operational. I appreciated their efforts to address the situation quickly. In the end, the issue was resolved to my satisfaction. Even with this small snafoo, I would definitely rent with Bandago for our next trip.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

I worked here 10 or so years ago, as the Porter/RV Detailer. After reading all of these reviews,…read moreI'm laughing hysterically at how they still haven't changed. When I quit, the douche owner said I'd never amount to anything other than being a Walmart greeter. I should add, I was willing to put in two weeks before leaving, but Ryan told me he'd just consider that day my last day....AKA technically FIRED. He also refused to give me my last check. Well, he lost a fight with the labor board AND unenmployment, against me. He had an attorney, and I didn't, and was just a 21 year old kid at the time. These idiots FORGED a 1099 form supposedly filled out by me.....but my name was spelled wrong. How the hell would I spell my own name wrong? Had I thought faster, I would have gotten them for signature forgery. They also lied to the judge about what my job was, and even she knew they were full of it. A few years later, I was trying to get another trucking job (Walmart, eh?), and Ryan, the owner, LIED and said I had never worked there. Well, got the job, buddy. Now, I'm working an even better trucking job, 1500-2000 a WEEK. Much better than the measley, $9 an hour, under the table, with a forged 1099 you were paying me. These guys are CROOKED. I worked here for almost 2 years. STAY. AWAY.

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.

I rented a Mercedes class c from Friday to Monday. What a great a vehicle and amazing service…read more Cara gave me very detailed review on how everything worked, use the stove, the shower, where the bedding was kept even a first aid kit and cleaning supplies. All I brought was my food. We drove around so that I could get familiar with the dashboard, how to turn corners and watch out for trees. I found the vehicle easy to drive and the the ride was great! I camped with my family, who came in their camper, at Kohler Andre state park mid May. That was the weekend we had rain and thunderstorms but I was safe and warm inside the camper and even used the a/c when it got to hot for me. The location is easy to find and my deposit was returned in a timely manor. Thanks again for a great weekend with my family.

From the owner: Luxury RV Rental in Milwaukee. RV Great Lakes offers you the…read moreability to explore the US & Canada in comfort and luxury, creating memories that last a lifetime! Don't know where to start? call us for assistance planning out Your Dream RV Adventure. We Offer Local & Airport Delivery to (ORD- MKE-MSN-ATW)

Professional, thoroughly informative pick up experience in Chicago. RV was in good shape, provided…read morelinens were clean, pots and pans and utensils were all brand new. Everything worked well on our 2600 mile cross country trip in a compact RV. The size was perfect for two adults--don't think you would want more adults than that--a small kid or two might work. Drop off in LA area (Carson Location) was smooth and friendly. Highly recommended and we will definitely rent again.

HORRIBLE EXPERIENCE !…read more Don't go here. Wanted to give everyone a warning about renting from cruise America. There are soooooo many other options , to make the most of your trip , go with a different company. We had such horrible customer service that we gave up our deposit drove down the road and rented from a different company. So thankful we did. Privately owned, they care about their customers. Cruise America is a corporation with 1 goal, to make money, not to make sure you have a great trip. Enjoy your trip, avoid cruise America