My husband bought a 2013 Subaru Impreza from Kylee at Duffy's Auto Brokerage. It was a super…read morepositive and smooth experience. Kylee is personable and knowledgeable about cars. Her follow up is on point! Lina and Molly got us a better rate than our pre-approved loan, offered and explained the warranty/GAP insurance without pressuring us to leave with it and made financing painless. I'm the daughter of a used car salesman, so I'm very aware of the tactics used by used car lots, and I can honestly say that this didn't FEEL like a used car dealership. We left confident that we got the best deal and a reliable car. We are super impressed with the service that we got here, and will definitely recommend it to our family and friends in the future!

They're criminals. First they try to tell you you can't get a loan unless you take the extended…read moremaintenance policy, which is an outright lie they say the bank won't give you the loan unless you take it. A simple Google search will tell you that that's a lie. Then they try and tell you that you have to pay for your catalytic converter to be etched on the catalytic converter line number two a simple girl Google search will tell you that that is a complete lie. They have to pay for it. They have papers taped to their desk, trying to convince you that it's state law. They're criminals as you're walking out the door. They try to get you to follow their link to give them a five star review that is the only way they have gotten those five star reviews. I feel so bad for the people that don't speak English that are getting ripped off. And the people that don't have someone with them to Google search the lies. I would run with my hair on fire from that place before I ever bought a vehicle from them.

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

Never been in, and don't intend to due to FALSE ADVERTISING!!…read more They post vehicles on AutoTrader as "One Owner, No Accidents" then CARFAX reveals multiple owners and accidents. Classic sleazeball used car lot.

I don't recommend. The first thing they asked is if I had a trade and like others have said as soon…read moreas they found out i didnt have a trade they were not interested in my business(call next week and maybe we can work somethig out). Trying to mess with the numbers and also tax implications are the reason for this(been audited lately?). I am sure like all the other negative reviews they will have some sort of response to this review but in reality what it comes down to is there are a large number of negative reviews with this place..I recommend to stay away. Just to update: as i stated above they had no interest in my business or building a relationship since i didnt have a trade. The conversarion was litteraly that. Do you have a trade available? No i dont was my answer. There reaponse: call next week and maybe we can work something out. And yes messing with the numbers on a trade in have direct tax implications as a business. I am not upset at all, in fact glad the red flag was thrown so soon. Yelp and other review sites are here for consumers to inform other consumers about the experiance they have had with the business. Mine was not good and as such i am letting other consumers know the experiance I have had. No hate or mean its strictly the experiance..to bad it wasnt better.

Happy with their service and our new car. Friendly sales people and they are dog friendly as well.read more

We have been searching for a safe vehicle for our daughter fo quit some time now. We stumbled…read moreacross Verdant auto and found the perfect car. We purchased a Volvo that was clean, safe and low miles. The thing that empresses us the most....the people that worked there. It is a smaller family run car lot and we were treated with respect, honesty and kindness. This is not something we would have received at a larger Dealership. I highly recommend to anyone who wants a good quality vehicle, at a reasonable price, to visit these guys. Best car buying experience ever! Thank you Verdant! The Chatterson Family

when i came in the dealership, i was thinking that i'm gonna come out with a new forester sport…read morehybrid. instead, i went home with a crosstrek sport which i really think is the right car for me. kelly (with the help of trendae) was super awesome and accommodating. both of them made sure that we are 100% taken care of. anna and maegan also assured us that we are getting the best deal we can get. everyone worked so hard just for me to bring home my dream car. this is the 2nd subaru i got from this dealership and my experiences are always great. this is also the only dealership i trust my car with in terms of servicing.

I fully understand what purchasing a vehicle "as-is" means, and I accepted those terms. However, I…read moredo not believe "as-is" should extend to items that were misrepresented. Before purchasing my vehicle from Rairdon Auto Sales in Auburn, I specifically asked about recent servicing and an electronic issue I had noticed. I was verbally assured that the vehicle had been serviced, including fluids and filters, and that the electronic concern had been inspected by a manufacturer's dealership and confirmed to be normal. After the purchase, the issue persisted, so I had the vehicle evaluated by an authorized dealership. They confirmed there was, in fact, an electronic issue and noted several maintenance items had not been completed as represented, including low or dirty fluids and an unchanged engine air filter. I chose Rairdon as a large, reputable dealership because I expected a high level of honesty and professionalism. Unfortunately, this experience did not meet those expectations. For future buyers, I would strongly encourage independent verification of any claims prior to purchase rather than relying solely on verbal assurances. Reputation matters, but it ultimately relies on the integrity and follow-through of those representing the business.

Went to check out a car and they answered all questions and made it a good experience buying a car!read more

Sold me a car that wouldn't drive 2 days after purchase. Engine shudder and hard shut off after…read moreless than a week.

I purchased a 16' box truck from these guys…read more They gave me a good price and it was a quality truck. These guys delivered the truck after to get a lift gate put on. Couldn't be happier! Thank you!!

Was just wondering if a trade with cash on top would be optional as I was trying to trade a vehicle…read moreI no longer needed. I had cash in hand ready to pay for the vehicle in full if it weren't for the salesperson being so rude

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

Recently purchased a car from this dealership. Found them to be very courteous and helpful. They…read morealso do servicing and give free oil changes for life for those purchasing their autos from the dealership. Also willing to negotiate and listen to customers concerns. Very happy with my purchase!