This is a review for the sales staff Chris and Jason, both of whom were very helpful showing us the variety of Hybrid Maverick's available, explaining all the options, and encouraging us to drive whatever we wanted. A complete 180° experience to that of "the other dealer" a few miles to their south - who were like vultures in comparison - who hounding us by phone throughout the day into the evening. Chris was not available for our second shopping visit, but I texted him (on his day off) and he had Jason ready and waiting for us when we arrived to have a second look. Sealed the deal for me. We'll see how it goes going forth into the future, but today they get 5-stars. I'll make sure to remind them of this review should it become necessary. Ha! read more

Bowen Scarff Ford - Baby Blue - Car Dealers Near Me - Kent, Washington

Jason was so awesome and a great help finding my new vehicle! I had my 5 yo son with me and everyone at this dealership was so welcoming and i did not feel pressured whatsoever. thanks so much Jason!!! read more

Worked with Chris Kelly on a mustang, great service. Would work with again and highly recommend him if your in the market for a new car.

Thank you Ali Gurgen! I started my search at Sound Ford of Renton and unfortunately had a very poor experience. From the beginning, the interaction felt disrespectful and unprofessional. I came in with a vehicle that had already been appraised at over $40,000, yet they immediately offered me around $30,000 for my trade-in without and reasonable explanation. It felt like they were intentionally undervaluing my vehicle and dismissing its actual market value. What made the experience worse was the attitude from Michael (Manager). The conversation came across as condescending, and instead of working with me to find a fair deal, it felt more like pressure tactics and misleading statements about both my vehicle and the Ford Lightning's depreciation. Rather than making me feel like a valued customer, the experience made me feel disrespected and frustrated. After leaving, I went to Bowen Ford and had a completely different experience. Ali Gurgen treated me professionally, respected the value of my trade-in, and offered over $43,000 right off the bat, without games or unnecessary pressure. The difference in customer service between the two dealerships was night and day. I hope this feedback help improve how future customers are treated, because my experience at Sound Ford of Renton was extremely disappointed. read more

Didn't buy anything just came in, worked with Tatiana and spoke with Chris they were both pretty nice. Great place friendly people I will probably come back to buy a new truck in a few months read more

Jibril is very professional and patient, he is thoughtful and caring. Thank you very much for getting a good car us. Thank you, Jibril

Chris Kelly was so helpful in our car search for a larger family vehicle. He was able to answer all of our questions and I didn't feel pressured once. He was able to explain the different trim levels and let me try putting our double stroller in the trunk space. I will definitely be recommending him to family and friends! He was easy to work with and happy to answer all of the questions we thought of after our initial test drive. Chris was helpful in helping us get our app set up and realizing that the oil needed to be changed. He had the maintenance office contact us and they were able to come to our house and change it quickly. Dalton Walser provided great service foe the oil change. ​ read more

Had the great pleasure to work with Jason Granstrand on the purchase of my F150 Lariat. This young man made every effort to make the experience a very good one. Ease of purchase. No high pressure sales. This is what my wife and I love. Jason worked with us until we had an acceptable agreement. Even the after the sale has been pleasant. There were some items i had forgotten and he made sure to get them to me quickly. I would gladly recommend him to others interested in a vehicle purchase. Bowen Scarff Ford is one of the better dealerships I've dealt with over the years and will continue this relationship in the future. Thank you again Jason. Ken and Kelli W. read more

Bought a new 2026 60th Anniversary Outer Banks Bronco from Chris Kelly and he was great to work with, very knowledgeable and he took the time to listen to all of our questions. Would definitely recommend this dealership and Chris. read more

Tatiana was great! I enjoyed working with her. She was very kind and patient I felt no pressure at all- thank you

Before 2025 ended I was casually looking around at a Mach-E lease. Jason G. got in touch with me and with my limited availability, I appreciated the forthcoming, concise and expedited nature of working with him over text initially before coming in into the dealership. I'd recommend him and I'm looking forward to doing business when time is due again. read more

Kills the game. Chris Kelly and Tatiana Cruz were great to work with. Go to Bowen Scarff in Kent.

It took 3 trips to the dealership before I was ready to make a commitment to purchasing a 2026 Bronco. My sales associate Chris Kelly was fantastic to work with. He was informative, patient and I never walked away from the dealership feeling pressured. After shopping around I returned to Bowen Scarff because of Chris and the treatment recieved with every visit. read more

Jason was a delight to work with, he was very prompt in giving me a call. We set up an appointment and we went down and met him. He walked us through the car like he had known it for years, went for a test drive came back and ready to sign the papers! He made it completely seamless. This is my second time buying from Bowen Scarff Ford, the last time was over 10 years ago, but it was such a great experience and when I drove by and saw a car on the lot, I wanted to know more, so I went home and looked on their website and actually came across a different car and that's the one that I wanted to test drive and that is the one that Jason showed me. So I have always remembered what a fantastic experience I had there before when I bought my Chevy Tahoe. Owned it for years and only sold it because all the kids moved on to college and I didn't need that big of a vehicle. I really miss that Tahoe! Lol... So I also must believe they only sell the best products because that is why I returned. I think they value their repeat customers and to have repeat customers you have to have treated them right.. Thank you to Rob in the finance department too, very nice doing business with you. We had a very nice experience! Thank you everyone down there! read more

Brandon Hopper at Bowen Scarff Ford is by far the easiest person to work with when purchasing a vehicle. We had been to other dealers and chose to purchase from Bowen Scarff because of our interactions with Brandon. He was knowledgeable, transparent and not pushy at all, unlike at other dealerships we have been to. He was considerate of our time and kept us informed throughout each step. We would definitely purchase another vehicle from Bowen Scarff. read more

I'm disappointed in the integrity of Bowen Scarff leadership. I purchased my truck there and have had it consistently maintained, including a recent and significant investment in new brakes, brake fluid service, spark plug replacement and other preventative services. Upon returning home, I noticed the skid plate was hanging down underneath my truck and discovered that a bolt had been overtightened and tore out the corner of the plate. The dealership acknowledged removing and reinstalling the plate, but would not take responsibility for the damage. I had to return to the dealership and pay for a new skid plate. I will not be doing business with Bowen Scarff in the future and I would advise all my connections to consider my experience before establishing a relationship with this organization in the future. read more

Bowen Scarff Ford - Skid Plate damage 1 - Car Dealers Near Me - Kent, Washington

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I got a new 2026 Ford Maverick from Chris Kelly at Bowen. He made the sales experience smooth. He was quick to answer questions and I didn't feel pressured to buy the vehicle. I knew what I wanted going in and Chris was great helping setup the test drive and made the process quick and smooth. Thank you Chris. read more

I had a great experience today with Jesse in finance. I was expecting to spend hours there but Jesse was able to get us in and out quickly and with a better interest rate then expected! I will definitely be recommending Bowen scarff ford to anyone looking to purchase a new car! I couldn't have asked for a better experience read more

My wife and I recently purchased a 2025 Mach-E from Bowen Dealership in September, and we couldn't be happier with the experience. This is actually our second purchase this year, and once again the team exceeded our expectations. Our salesman, Brandon Hopper, made the process of buying an electric car incredibly smooth. Since this was our first EV, it was a completely new experience for us -- but Brandon was patient, knowledgeable, and thorough. He walked us through the manual, answered every question we had (even the ones we pulled from ChatGPT!), and spent over an hour going over every tool and feature of the Mach-E. He also helped us get the app set up and even arranged for the charger installation, which made the transition into EV ownership seamless. We also want to thank Laura Coburn in financing. She was extremely thorough and worked hard to secure the best financing option for us, which we truly appreciated. Overall, the process was smooth, enjoyable, and stress-free from start to finish. We're absolutely loving our Mach-E and are so glad we chose it. A huge thank you to Brandon Hopper and Laura Coburn for their outstanding help -- we highly recommend Bowen Dealership! read more

After researching new cars we found Bowen Scarff to be highly rated and competitive in pricing.Worked with Chris Kelly and he was very responsive to internet inquiries. He was able to meet our price offer and was friendly, professional,and helpful. He had the cost breakdown ready when we arrived. No hassles!! read more

Jason in sales and Chris in fiance both went above and beyond and made my car buying experience an enjoyable one. Jason provided a no BS sales experience and Chris got me a fantastic rate and made sure I had all the information when it came to extended warranty/maintenance plan. As someone that has never purchased one in the past, Chris showed me how much benefit/value there was in the plan and I am happy and satisfied that I decided to add it on. Absolutely loving my truck! read more

We bought a lightning with Jason's help and now we're back three years later and even though we shopped around we came back here because the help of the sales and management staff are unrivaled. Jason was still here and as wonderful as ever and Brandon helped us on one of the days to find a specific car that met my wife's needs. Jesse over in Finance and the manager Joel were great too! read more

Really had an excellent experience! Jason Granstrand was very helpful. The staff was very up front with all parts of the transaction and wanted to be fully transparent with all aspects of the sale. Really enjoyed the experience and I will try to work with the again going forward. read more

Brandon Hopper was a great help in picking out the right vehicle and going through the purchase process

**One of My Worst Experiences** This cost me around **$7,000** in charges, and then they tried to bill me **over $20,000** for a new engine. Let me tell you what happened so you think twice before taking your diesel truck to this dealership for repairs. A few months ago, my **2019 Ford F-150 diesel (3.0L)** started acting up. Sometimes it wouldn't start, and other times it ran fine. I thought it might be the **fuel pump**, so I decided to take it to this **Ford dealership**--figuring their mechanics would easily diagnose the issue. They charged me **$350** just to inspect it. They drove it around, and after 20 minutes, it stalled on them. Then they told me they weren't sure what was wrong and needed to run **deeper diagnostics**--which would cost **$1,800**. They tested the injectors, fuel pressure, and other things, claiming **two injectors had low pressure**. They replaced them (charging me for it) and said that should fix the problem. **But it got worse.** After **two months** of them having my truck--still no solution--they drove it again and called me to say **new error codes popped up**. Now the engine was making noises (which it never did before), stalling, and wouldn't restart. Finally, after **2.5 months** of failed guesses, they told me I needed a **new engine** for **over $20,000**--after already charging me **$7,000** for their trial-and-error "repairs." At that point, I decided to take my truck elsewhere. But guess what? They didn't even have it at the dealership--it was at some off-site lot where customers weren't allowed. And my truck? **Dead. Wouldn't start.** I finally found a **Ford diesel specialist**. He took one look and found the **real issue**: an **electrical problem**. Water was leaking through the **passenger-side windshield**, soaking the computer--that's why it sometimes wouldn't start. Now, the truck starts, but the engine **smokes heavily and knocks**. The mechanic confirmed it needs a **new engine**. I'm **100% sure the dealership's "mechanics" destroyed my engine**--and still had the nerve to charge me **$7K** for their amateur work. **Moral of the story?** Avoid this dealership for diesel repairs. They're just **amateurs guessing**. Find a **real specialist** instead. 1. **Dealership failures**: - Misdiagnosed repeatedly (injectors weren't the real issue). - Charged **$7K** for no fix. - Likely caused engine damage during testing. 2. **Actual problem**: - Water leak fried computer electrical issues. 3. **Result**: - Engine now needs replacement (possibly due to dealership negligence). 4. **Warning**: - Steer clear of this dealer--they're **not diesel experts**. read more

Just bought a new truck and it was an easy and painless experience. Jason Granstrand did an awesome job made everything easy! Brand was helpful and knowledgeable during our test drive. would recommend connecting with them if you are in the market read more

Had a great experience at Bowen Scarff working with Chris Kelly to buy our new Bronco! Chris made the buying process easy and was a pleasure to work with! Would definitely return to this dealership to work with Chris and Laura in the future. read more

Bought my Ford F-150 from Jesse Shoulders and couldn't be happier. He was friendly, honest, and made the whole process quick and easy. Highly recommend working with Jesse if you're looking for a great truck and a smooth buying experience! read more

Chris Kelly was an amazing sales rep to work with. He was patient through several twists and turns of the buying experience, all brought about by my wife and I wanting to dial in the perfect truck for our needs. He explained things clearly and patiently. He was authentically trustworthy. He was very respectful of our needs. By far the best vehicle salesperson I've ever worked with in over 45 years of buying vehicles. read more

Bought a truck there and Chris was incredible he helped me get a really good deal on a vehicle I'm really happy with.

We recently had to have our 207 Class A motorhome (built on Ford F53 chassis) serviced, and had it towed to Bowen Scarff, because they have a commercial truck service department (and therefore can handle large vehicles like our motorhome). Corinne worked with us from start to finish and was unfailingly pleasant and personable. Many motorhome owners complain that they cannot get their rigs serviced by Ford dealers but I had no problem and they took care of it competently. There was some confusion when I first dropped off the vehicle about where it was to be taken (fleet service is at a different but nearby site), but that was cleared up with a phone call and everything went smoothly after that. I would definitely recommend Bowen Scarff to other motorhome chassis owners, and want to give a special shoutout to Corinne for making the whole process as smooth as possible for us. read more

I saw the vehicle I was looking for in their website, so I asked for more information and shortly after I received a phone call where all my preliminary questions were clearly answered, then was offered a test drive of the vehicle as soon as I had time to stop by which I did a couple hours later. Once there, I met Ali Gurgen who took care of promptly showing me the vehicle of interest plus another similar one, perfectly explaining the differences between them. Shortly after I took the test drive, which was phenomenal and during which Ali Gurgen was super attentive and knowledgeable in answering any other questions I had on the vehicle. In the end, I did buy the vehicle and had a very satisfactory overall car buying experience at Bowen Scarff Ford with special appreciation to Ali Gurgen's professionalism in the process. read more

Bought a new Maverick from Bowen Scarff! It was a seamless process thanks to Chris who was able to chat with me on the phone and answer some questions. When I came in Chris was out but that wasn't a problem as Jason stepped in and took care of me. Highly recommend. No complaints here! read more

Chris Kelly at Bowen Scarff was great to work with, trading in our aging 2004 Ranger for a 2019 Ranger, Ford Certified. Straight up, no BS, he explained all transaction details thoroughly as well as all the features of the new(er) truck. Call him up if you'd like to be treated well in buying your next Ford car or truck. Patti & John read more

Bowen Scarff Ford - 2019 Ranger Lariat - Car Dealers Near Me - Kent, Washington

Purchased a 2022 Ford Edge. Our salesman, Chris Kelly, was awesome providing a very pleasant experience from start to finish. We had a trade in and they gave us a fair value for our vehicle. read more

Our Experience with Chis Kelly at Bowen Scarff Ford was great. He helped us by having the car ready when we arrived and went the extra mile by switching our custom license plate frame to the new Escape. read more

This dealership is great with some very honest good people. Chris did a great job and helped me pick out the right vehicle.

Hubby suggested coming here to look at MachE due to upcoming tariffs. I had a bad experience the day before at another Ford dealership so pleasantly surprised here at Bowen Scarff. Brandon Hopper was absolutely helpful and delightful to work with. So personable and knowledgeable. It made buying a new car as painless as possible. He never gave any pressure. Never created any sense of dread. Definitely would recommend Brandon to friends and family. Thank you Brandon! read more

Purchased a used vehicle at this dealership - it was a positive experience overall. No pressure to buy which I appreciated. TJ was friendly and helpful, answered all my questions. The whole process didn't take very long (2.5 hours). They also helped me get a better interest rate than my bank was offering which was cool. I'd shop here again when it's time to buy another car. read more

Last week we bought a vehicle from Chris Kelly at Bowen Scarff Ford, and it was by and far the least stressful vehicle purchase I've ever experienced. Chris was knowledgeable, helpful and no-pressure(!) and he helped us arrive at a number we were comfortable with. We will definitely return to Chris and Bowen Scarff for our next vehicle purchase. read more