Nice friendly service my favorite burger joint in SE Portland. Fries are good but the tater tots rock . Gotta try the wing options

Dear Business Owner, I am writing to express my disappointment regarding an experience I had at your business today. When I entered your store, I asked for an ice cream. The employee immediately charged me $3.99 without asking any questions about what type of cone I wanted, what size I preferred, or any other options. After I selected a cone, I was informed that the cone would cost an additional $1, which I paid. In total, I paid approximately $5 for my order. I would also like to point out that the ordering process was not handled properly. When a customer orders ice cream, it is the employee's responsibility to ask important questions such as which cone the customer wants, what flavor they would like, and what size they prefer before processing the order. Customers should clearly understand what they are purchasing and how much it will cost before being charged. After paying, I received an ice cream that only filled the cone and did not extend above it. It appeared that there was very little ice cream for the amount I paid. I politely asked the employee if he could add a little more ice cream because it seemed that I had mostly received a cone with very little ice cream. He refused and stated that he could not add any more. After looking at it again, I returned and respectfully asked if he could add just a little more ice cream. I explained that there was only enough ice cream to fill the cone and that it did not look like a normal serving. He again refused and told me that if I wanted more, I would need to purchase an entirely new ice cream for another $3.99. I explained that I had already paid for both the ice cream and the cone and simply wanted the product I believed I had paid for. At that point, I became frustrated and placed the ice cream on the counter and decided to leave. Instead of handling the situation professionally, the employee began recording me, followed me outside, recorded my vehicle, and shouted comments such as, "These people want to eat ice cream without paying." He also told me not to return to the business. I found this behavior extremely unprofessional and disrespectful. Customers may become frustrated when they feel they have not received what they paid for, but employees should still treat customers with respect, patience, and professionalism. Recording a customer, following them outside, and making public accusations is not appropriate customer service behavior. I am asking you, as the business owner, to review this incident and consider providing additional customer service training to your employees. No customer should be recorded, publicly embarrassed, or yelled at simply for raising a concern about a purchase. Employees should also be properly trained on how to take orders, communicate pricing clearly, and resolve customer concerns in a respectful manner. My concern is not only about the ice cream itself but about the way I was treated. I hope you will take this feedback seriously and ensure that future customers receive the professional and respectful service they deserve. Thank you for your time and attention. read more

Haven't been here in years so I had to go see if it's still good. Ordered a double bacon cheeseburger and onion rings. First bummer I was over charged. I didn't realize it until I got home and looked at the current menu. I don't know how he mathed, but it should not have been $21.45. Anyhow let's get to the food, the burger was really good the bacon was good and thick, to be honest I thought it would be bigger. The onion rings were crispy and appeared to be home made so 4 stars for the food taste, 3 stars for the price, even if I wasn't over charged it should have been around $18.. I would go again, but there are bigger good burgers out there for the price read more

Cruiser's Drive-In - Onion rings - Burgers Near Me - Portland, Oregon

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You can order any shake flavor and mix them! They also have amazing Mac n Cheese balls that deserve some praise. We had to wait a bit and the place could be a smidge cleaner but overall it's pretty good for a local diner spot. Love the 50's theme and vibe. read more

Me and my friends went to this establishment heard reviews were great , outside reviews , chile we order our food and couldn't even finish the sandwiches didn't touch the fries and the drinks were crazy nasty inly thing decent was the root beer for the floats . Never again! read more

I visited Cruisers based on a recommendation and had high hopes. The moment you walk in, it's clear they're aiming for a 50s or 60s diner vibe, but unfortunately, it just doesn't quite hit the mark. My sister ordered a cheeseburger and was satisfied with her meal. However, my friend's hotdog looked like it had been put through a washing machine and then hung to dry in the Sahara desert. He had to drown it in mustard, which he doesn't even like, just to make it edible. I had a double cheeseburger with curly fries. My bun was burnt, and the patties were dripping, but not in a good way. The overall experience was disappointing; honestly, I would have preferred to eat at McDonald's. Not a great experience at all. read more

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So far the best burgers for the money on the east side of Portland. $17.50 for two burgers with bacon, cheese,tomato, onion and lettuce, and a good sized piece of meat! Left this space for no apparent reason. ...............................................! With the burger you got fries and a coke. Service was fast considering every this is cooked fresh. Everything appeared to be clean including the floor, mmmmnot sticky as it is in most burger joints. The city has seen fit to take all the on street parking for bike lanes, so you park at your own peril in their lot. By the way I never saw a bike on Division or the side street. No wonder small businesses are closing all over Portland. read more

Cruiser's Drive-In - Bacon Cheeseburger Combo - Burgers Near Me - Portland, Oregon

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Very good burgers and fries. The employees were really nice and helpful. The restaurant had a nostalgic feel to it.

I ordered a cheeseburger meal with a hazelnut shake. I was not disappointed. This is what I expect of a classic burger place. everything is made to order and it shows in the quality. I believe I was served by the owner and their family which were all incredibly friendly. They had an almost overwhelming list of milkshake flavors and classic burger place options. I took my meal to go but the interior is a 50's diner theme that I can see myself enjoying if I had the time. read more

Affordable diner with vegetarian options! Great service and the portions are huge. Cute little diner ambiance, would 100% come back. read more

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Okay..so my 4 stars are pretty generous as I'm mostly blinded by nostalgia and if you're not then you're going to see Cruisers as more of a 2 star kind of place, but hear me out: The vibes are unbeatable here. You've got a classic diner & mile high soft serve with the flavor swirls..where else can you find this around here? I grew up going here and now take my kids when we're in the area because I'm just so happy it's here. Now to be straight up..the food is terrible. Like actually..I'd compare it to stadium food but specifically the most low budget stadium you could think of. Think frozen fries & plastic cheese. So if you want my tip: don't go when you're hungry..save Cruisers for your after dinner treat where you go here to sit back under the neon & enjoy the ice cream! read more

Cruiser's Drive-In - This is a "small" - Burgers Near Me - Portland, Oregon

I order delivery from Cruisers Drive-in and had a Bacon Cheeseburger and fries. The burger is yummy and the fries are the best I've had in years!! read more

Great place still! Quality is there....Not too crazy expensive...Really good burgers,fries and shakes....Better than any other fast food out there ,) read more

It doesn't look like much but it is worth a stop if you are in the area. A cute little walk in place with a decent menu. The burgers were good and there were no complaints. We got our order to go so I can't comment much about the location. We just walked up and were able to be on our way. read more

Great food and great service . The staff was patient with me ordering with it being my first time

I've been going to Cruisers for years and never have had a bad experience until tonight. I ordered burgers for my children and me. I took a few bites, and I bit into a full-on Staple! It logged into my back tooth. luckily it was me and not my children. I attempted to call in and no one answered. So, I went back into the Diner and attempted to talk to the Person running the front asking for the manger and was met with "There isn't anyone in charge" the person was extremally rude and didn't even say sorry or attempt to make things right. I will be going back in tomorrow and speaking with a manger and hopefully things can be made right. read more

For us this is definitely a fried food joint that also has burgers. The burgers are juicy and decent portion, but lacked in toppings. It's hard to mess up fried foods much. The chicken tenders are thin and crispy and the cheese bites nice and melty. Poppers, mushrooms, fish - it's all fried decently. The biggest appeal is that it's decent food and you get what you expect, but the prices are way better than most places. It's not that their sizes are smaller either, just better prices. So if you're looking for some reasonably priced greasy food you should consider this place. read more

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I ordered a club sandwich food DoorDash. The sandwich came on Wonder bread untoasted crammed into a tiny little plastic container. Once removing it, it completely fell apart and was a complete mess covered in mayonnaise. The only way to eat this sandwich was to put it in a blender and drink it. They have no idea what a club sandwich is. I threw it in the trash. read more

Cruiser's Drive-In - Garbage - Burgers Near Me - Portland, Oregon

Great food , great service , just be careful about going the last hour . Second night in a row I came and they're closed before posted times . read more

The customer service by the order taker was really good he was friendly and have good conversations with him. The food is over the top i would recommend it to anyone even if you're vegan you'll enjoy the burger. The 90s theme setting is nice and relaxing. Very cool spot. read more

I'm honestly surprised I haven't tried this place sooner! We were pleasantly surprised when drove by and it was mostly empty. So we figured today was the day to go sit and try it. By burger was excellent. I had the jalapeno bacon burger. The bacon wasn't well done but I just pulled it off. No biggie. The burger was well done and the tots too. Just like I like em. My husband said his mushroom burger was also very tasty. We didn't have dessert because we were stuffed but the kid next to us had a banana split and oh my goodness it looked heavenly. Next time!! read more

Cruiser's Drive-In - Burgers Near Me - Portland, Oregon

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While in Portland, I wanted to find a hamburger joint that would satisfy my hamburger craving. Many of the hamburger places I encountered were vey hipster, expensive and not very appetizing. CRUISER WAS NOT LIKE THAT, the staff was very friendly, the food was delicious and the price was very affordable. Being from Los Angeles, I am very spoiled when it comes to hamburger and this place ranks right up there with the "great places" to get a cheeseburger and fires. I liked their options for french fries (regular, curly fries or tator tots). They also offer a variety of milkshakes and ice cream. Over all, this place was great and I would definitely recommend it. read more

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Pretty gross, we Ordered food from cruisers and our burger was half eaten. Someone took two chomps out of it. read more

Cruiser's Drive-In - Someone took a bite out of my burger. - Burgers Near Me - Portland, Oregon

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Came in with some friends from out of town and had a cheese burger and fries and seating was easy food was served quickly fries were hot and crispy burger was cooked well and tasted delicious highly recommended and definitely try there milkshakes. Highly recommended spot. Will be back read more

This place will transport you back in time, it's the classic carhop joint transformed into a cute little restaurant. The burgers are too numerous to name all, but that's not all they have i ordered the BLT and opted for the fried mushrooms instead of the fries for an extra $1.65 and my husband ordered the shrimp and chips basket. The BLT was pretty good the toasted bread could of been a little toasted, but all in all a good sandwich the mushrooms were sinfully delicious I would add them instead of fries every time, The shrimp were a little small, but tasty. The little arcade and jukebox add to the atmosphere and make for a fun lunch experience. The bathrooms have a punch code lock now so no More mustard bottle:)Will be back to try more. The menu is extensive so come hungry read more

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the burger was great. the fries were great. the service was great. its was a little more than im used to paying for a burger. welcome to america. i'll pay it again, because it was great read more

We've driven by Cruiser's for six years but never once thought to try it. Late December we decided to stop in and realized we've been missing out. The cheeseburger meal ($6.50) is the best option if you want a simple, delicious burger. The fry sauce with cheese, shredded lettuce, tomato, pickle, and onion makes this our go-to burger. We upgrade the regular fries with curly fries for 0.50¢ because we're disappointed if we don't. They also allow upgrades on the soda for a milkshake for just $1.50. The chipotle BBQ bacon burger ($7.99) wasn't as good as my husband hoped for. He loves chipotle but it just didn't mesh well with this burger combination here. The service is fast and you can watch the crew grill and create your burger or just relax in one of the booths until the baskets are brought over. Cruiser's also serve French dips, club sandwiches, fish & chips and other sandwiches as well as meals for the little ones like corn dogs and chicken strips. The shakes are pretty good but I have yet to try their version of blizzards. This is a perfect stop for a fast meal at reasonable prices all while supporting a local business. Sorry it took us so long to visit, Cruiser's. We'll see you again soon. read more

Cruiser's Drive-In - menu as of 12/2019 - Burgers Near Me - Portland, Oregon

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I've been coming here since middle/high school days and get the philly steak sandwich every time with curly fries. Recently, I have been having more issues with lack of communication and customer service. The lady at the cash register does a terrible job relaying information. First instance, I ordered curly fries only to get crinkle fries and when I corrected her, she told me they were out of curly fries but yet failed to tell me when I was ordering and no apology after. Last month I ordered the popcorn shrimp basket only to find out they're out of shrimp after I had already paid. They offered jumbo shrimp instead, which I obliged and ended up with like 6 pieces of shrimp, which they said was the normal amount? There was no offer of a refund, in fact she was saying how the jumbo shrimp was more expensive and that I should be happy they didn't charge me extra for it. If it wasn't for my love of their philly sandwhiches, this place would get one star. read more

I've been coming to this place since it was a trailer. It's not the best place on the planet but I love it. It's across the street from a Dairy Queen, which is basically what this place is, except it's not a chain, it's kitschy, and has a wider variety of classic treats. If you're looking for a place that looks and feels like you're in the 1950s then this is your place. read more

Cruiser's Drive-In - Bacon Cheeseburger Meal ($7.50) - Burgers Near Me - Portland, Oregon

large variety of good burgers and sauces. Prices are fair and it does feel like an old diner.

Another retro review, I just don't know anymore where my head is at!! I mean it's a classic designed diner next to my area of habitat... I will go into this with a natural distrust of the location, I don't think any good food is in the area, seems to not be a 'happenin' place for any food besides quick Mexican food bites and the standard fast food... I do always see these full photo signs on the windows, and the 'daily deals' of sorts and figure would be an easy place to buffer while we killed some time before bed. We came in nabbed some curly fries, a shake, and a burger with those extra toppins.. Bacon, teriyaki, and a plain jane double... They looked and tasted great, but... you know why its at the price point, its premade, kinda artificial, and it just didn't wow me... The kids enjoyed, as did I, but it is a harsh cut to get a good burger these days is close to a ten spot, and for 5 bucks... you're going to get something along these lines, unless its an emerging cart... If you want a quick a fix, and something fun to sit in and watch the cars drive by, give it a try... Don't forget to lock up your valuables read more

We have been customers to Cruisers for years. I love their burgers and onion rings are good. However today we ordered their fish and chips with fried mushrooms on the side. I must say it is the first time I have been very disappointed with them. The fish part of the order was 3 strips and were average at best in flavor, the fries, or chips were cold soggy and poor tasting. Even the fried mushrooms were over cooked and falling apart and tasted burnt, not good at all. Now these don't address the main problem, the order was small, I know things are getting cut back due to high costs, but I order a meal to be filled not insulted. They need to charge more and make a meal. In summary, too small, too cooked, and not good. With Cruisers it is obvious they can only do burgers, sad read more

Love cruisers it's a childhood gem but they have been slacking lately burgers are slopped together hopefully next time they'll be better

I have been eating here for well over a decade. It is my favorite burger joint in Portland due to the great fast service, taste and portion size. I cannot recommend the Mushroom Burger combo platter highly enough. I always say I will try something else, but I cannot help myself. I have tried the other burgers and options in the past, but the Mushroom Burger is tops in my book. I also love the soft serve ice cream cones. read more

So, I asked for a jalapeño bacon burger. No lettuce but tomato. I got neither. I asked for no beverage and got a milkshake. I asked for ranch. Nope. Finally, I asked for food to be delivered to the garage door, because our dogs go crazy when anyone approaches the door. NOPE! This place gets an F. I demand a refund. read more

Cruiser's Drive-In - Mistakes everywhere - Burgers Near Me - Portland, Oregon

Ugh, so torn about this place. I have frequented this place several times now. There's been times that have been rather decent, others, I'm like WTH just happened? This last experience was one of those WTH just happened experiences. My wife and I came in here fairly recently and ordered the fish and chips basket and the double bacon cheeseburger combo with the upgraded crinkle cut fries along with a side order of crinkle cut fries and paid almost $30 with tip. During this visit, we showed up between 8 and 8:30pm and the place was a little packed, however, did manage to find a booth that I cleaned myself at the front of the diner near the counter. It took a little while to get our food and when we did, everything came except the side order of crinkle fries which I thought was odd. Shouldn't the whole order come in at once? I asked whom I believe was the manager and/or the owner, he said they are coming up. OK. So, we ate our food and the fries still hadn't shown up. So, just kept waiting...been here for 35-40 mins at this point. During the wait, I tried a bite of my wife's fish and......wow, I thought this is really suspect! I can't even explain the flavor, really, other than it was possibly freezer burnt at one point and....weirdly enough it had "pull". I've never ate a piece of deep fried fish that had any kind of "pull" to it. But my wife didn't seem to mind it. Now, finally, got the side order of crinkle fries and instantly regretted the order and the wait. The fries literally taste like they came out of an oven and not the fryer. Completely under-cooked without the cold spots. I can see why because during our visit there was a gentleman I overheard (I believe, a regular) ordered just a side order of fries and specifically requested to make them well done. Obviously, there must have been a reason for that, I'm thinking? I mean, like I said, this place can serve up some decent food and the prices are reasonable IF it's done right. This places' service, time management, and quality definitely tanks after a certain number of people show up to eat here at once. I do realize that the manager/owner is trying to keep everyone happy through his idea of prioritization of serving but it doesn't work when it's at the sacrifice of poor quality. Everyone is spending time/money and it shouldn't matter if a person is buying one milkshake or 5 combo baskets. It should equally be the same....but that's only my opinion. For me, for the times I've been here....it's really more of like a 2.5. Depending on how big of an eater you are, I wouldn't recommend coming here with a ravenous appetite. The burgers here are rather thin (hence, I order double burgers) and you may walk out still a little hungry. Also, another observation is, you may not be able to order some menu items because they tend to run out of inventory. You are probably safe ordering burgers. The first time we came here they ran out of French Dip and this last time ran out of fish shortly after my wife ordered it. If you like dipping your fries in sauces other than the usual ketchup, prepare to pay an extra surcharge for it as well. read more

Cruiser's Drive-In - Bacon double cheeseburger with crinkle fries. - Burgers Near Me - Portland, Oregon

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Being in Portland on Credit union Business namely to make a deposit of a large cache of coins via their coin counter which jammed in just a few seconds. I was told the credit union would need to disassemble the machine so come back later maybe an hour or so? With a case of hunger I found this Carl's driving eastward off Division. Thing being as they were, it was fast food but also an oasis? Nothing really beats a good Hamburger? I found myself having to take longer then expected. read more

Nostalgia at a price. Greasy diner, bathrooms are locked and key is attached to a mustard bottle. As long as you don't have to use the restroom it is a good place to grab a quick bite. This place used to be 5 stars, but on my last visit the burger was so thin I had to double check there really was beef in there. I hoped it was a fluke, like maybe a delivery didn't come in? But yesterday's visit confirmed they are now serving the skinniest burger pancake I have ever seen. I have eaten here my whole life and have to set out and find a new burger place. We had an amazing run! read more

Sad to see what my favorite place for a good burger turned into. This is a sad attempt of grabbing cash. The menu doesn't even reflect the price and ordering online is just sad. Options don't mix with the menu options. Someone in the company needs to sit down and order from the app to see all the errors. Until then I'll be sad read more

I love Cruiser's! Delicious burgers and delicious curly fries! I always get the bacon cheeseburger with curly fries instead of regular fries and make sure to get some fry sauce (it costs 25 cents extra) but it's so good with the curly fries. They have delicious milkshakes and ice cream too! The prices are really cheap for the quality and amount of food! read more