It was pretty good but a little come get your cookie and go it wasn't to inviting but they where good cookies

The cookies looked amazing and tasted even better! The customer service was great, the manager helped me figure out how to get my crumbl cookie points! read more

cookies are always amazing, everyone is always super nice and patient when it comes to each customer.

Quick and easy pick up. I love that they have different cookies every week. Every time I walk in they greet me with smiles. read more

Not impressed. Save your money. This was my first, and last visit to Crumbl cookies. I was super disappointed by my experience. I went to Crumbl Cherry Creek around 9pm on Saturday. When I went into the store ONLY 2/6 varieties of cookies were available - the other 4 were sold out. Additionally, they were sold out of ALL ice cream. Literally, over half of the stores' menu was sold out with a steady flow of foot traffic and 3 hours still to do business!!! I had really wanted the Choc. Chip & Oatmeal Choc. Chip cookies but settled for the Oreo & fruit topped sugar cookie. As an employee prepared my order she kindly let me know they were running low on the Oreo frosting but they had a whipped frosting of sorts she could add to it. I appreciated her offering but wasn't thrilled (it was obvious I wasn't thrilled and I was a little stand-offish not bc she didn't do her job well, she did! I was just already disappointed by my experience.) I said okay to the other frosting bc there was really nothing else they could do, I already paid, and my mom was expecting a cookie of some sort. I get the cookies & head home....when I get them home, there's half the amount of frosting there should be, and none of the whipped frosting on the Oreo cookies. (They had a sample/model of the Oreo cookie on the front counter in the store and the frosting covered the whole top of the cookie.) Overall my experience at Crumbl was pretty disappointing. I was underwhelmed and kind of confused about how a business that is open until 12am was out of the majority of its food products at 9pm on a Saturday night. If I had gone at 11pm, I would have understood, but 9pm is early to be nearly sold out when you close at 12am, AND also have steady foot traffic coming in to buy your products. Last but not least, in addition to not having the full amount of frosting on the Oreo cookies, they weren't fully cooked. THEY WERE RAW IN THE MIDDLE!!! The fruit topped cookies were BLAND. I was excited to try Crumbl cookies and thought it'd be a fun experience but I'm literally just disappointed by the whole thing. It looks like others have had good experiences and cookies, and maybe other locations are better but I wouldn't recommend Crumbl, and definitely not the Cherry Creek location on a Saturday night. read more

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Waited way too long for cookies and they all have no flavor just super sweet. Staff is rude and they probably don't make enough money to care read more

A friend gave me a gift card for Crumbl that has been riding in my car since November. I finally saw a location on my errand route and pulled into what looked like an office building. There is ample parking for getting in and out back onto Colorado Blvd. Not knowing what to expect I walked in and said it was my very first time. There were two people behind the counter and they both smiled and started giving me all the details about the cookies. I said I had a gift card and did not even know how much it was worth. I was surprised to see that I could get 4 cookies. I chose sugar, strawberry shortcake, cowboy chip, and hot fudge brownie. The husband and I split one for the next four evenings. We are huge fans of soft cookies and I thought these were great. I consider these cookies more like a desert than something that you can toss by handfuls into your mouth. There is another location on way to stable and I can see an impromptu party coming on before a ride. read more

Crumbl - Cherry Creek - Every cookie was delicious. Top to bottom. Cowboy Chip, hot fudge brownie, sugar, and strawberry shortcake with real cream. - Bakeries Near Me - Denver, Colorado

Can you really ever go wrong with a crumbl cookie? I love the thick richness of these delicious eats

I would recommend Crumbl Cookies definitely! Even though their weekly selection may not be good but other than that they are pretty good. My favorite thing about the one that I went to was that the kiosks were not out of shape.But if you have kids, please do not take them here...they will have you buying a six pack, which are Super Huge. read more

Convenient location, kind staff, incredible cookies. I went in Thursday evening to a bustling store. These workers were MOVING. The store just opened, so I was expecting the cookies to not be as high quality as I usually receive from Crumbl, but these were top tier. Waited maybe 5 minutes, and the cookies were more than worth it. I'm glad to have one so close! read more

Crumbl - Cherry Creek - Caramel popcorn, rocky road, chocolate chip, Reese's peanut butter - Bakeries Near Me - Denver, Colorado

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Obsessed with crumbl and have been for awhile now. They just opened this new location in cherry creek so it's dangerously close to me now. They had their grand opening this week and today are giving away a free chocolate chip cookie! The inside is so inviting and clean. It's a cute new spot! read more

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Cookie was underbaked tasted like flour. Crumbl quality has gone down in the past few months :(

Probably one of the worst customer service experiences I've ever witnessed/experienced. I arrived promptly at the pick up time for a catering order. There were four employees there busy making cookies. While standing at the counter waiting for someone to help me, all employees saw me, said nothing and returned to their various duties...I was the only customer there. It wasn't like they were helping other customers. I had to finally ask to be helped. I get some level of automation/technology to help in "running" the business but this location will ultimately lose customers over time once they realize the cookies are good but not worth a poor experience. All employees had name tags as well...what's the point of a name tag if you have no interest in a customer interaction. Mgmt needs to rethink how the operations should run. read more

Consistent and great, never had a problem with ordering, picking up or delivery. Will continue to come back

So good so fast , love the unique flavors always warm. Friendly service. Great for gifts for clients friends and family!

Love checking the variety of the weekly menu selections for these delicious cookies. Very clean baking kitchen visible to customers. Friendly staff and efficient service when ordering in the Crumbl app. read more

They have great customer service, super fast and always polite. I have never had a negative experience at this location in Cherry Creek.

Ugh. It happened again. Lots of frosting on some cookies, barely any on others. So overpriced for what you get. This is by far the most inconsistent crumbl location I have ever been to. But that's OK, my waist line will thank me for not going here anymore. These places are all going to be out of business in another 10 years, Mark my words. Remember all of the cupcake places that are now lol no longer in business? Just a fad. I recently tried Tiff's Treats and they were so much better and way more reasonably priced. read more

Crumbl - Cherry Creek - Barely any frosting. Sad. - Bakeries Near Me - Denver, Colorado

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They have a super small waiting area and messed up my order twice already. I ordered a lucky charms cookie and was given a plain cookie with no frosting.. and the other time I was given the wrong cookie. Would not recommend this place if they aren't going to have enough staff to cover the amount of business they get. read more

Treats are always so tasty and the staff was friendly and quick. Definitely look forward to going back aoon

Always friendly! Cookies are amazing! And always fresh! The environment is bright and welcoming! And the smells are amazing!

Like a previous reviewer, this has nothing to do with the cookies and everything to do with customer service. I had some cookies delivered to a business from this location. The door dash driver called me when he got to the business's parking lot and asked ME where he needed to go. I was at work at the time and couldn't talk to him. A few minutes later, tracking said the package was delivered, however I wasn't confident that the cookies actually got to the right place. I didn't want to call the recipient myself because it was a surprise, so I asked this location to call the business to ensure they had gotten the cookies. The manager REFUSED! So, as a business, they didn't feel it was their responsibility! What??? Never going to this location again read more

I love the cookies, they are soft and flavorful. The customer service is always amazing, everyone is so nice and patient.

I rated this crumbl because they acted like they did see me but 2 white people walk in they say welcome to crumbl but could say nothing to us?, but I spent my money. Train you people to know that everyone matters. Yes I am a proud African-American. read more

I love this store great cookies each time they have good delivery service I love th different flavors each week

Great service, every time I have a great experience, they have a great team!!!!!!! 10/10 recommend this location

I stopped at this place last night and paid $5 and a $2 tip for a pink sugar cookie. What I received was a cold mediocre cookie. I returned asking if it was supposed to be warm. I was told no. I asked if I could return it and get something else. I was told no and that I would have to purchase something else. I can understand that this cookie might need to be served at room temperature but "cold". Really? Blech! I also thought the staff was rude. I will not be going back. read more

Great cookies! Ready fast. Great gift for clients and staff. Lots of variety and flavors that change

Charged my card 7 times for cookies then said they couldn't help me get a refund I'd have to call my bank. Girl in line said this happened to her as well. Order online or pay cash. read more

Amazing cookies and fast service! The facility is very clean and smells amazing. The cookies are always fresh

This has nothing to do with the cookies and EVERYTHING to do with the customer service. I called to add something to an order & was told I wasn't able to do that. Then I was hung up on by the employee claiming to be the manager. When I called back to cancel the order, I was told it had already been canceled?! These are franchises - will never give this shop my business again!!! Hopefully management reads their reviews, would love to talk about my experience on 8/26 at about 5:30 pm read more

This place is awesome. I love when they have the different cookies each week and then they repeat them at various times and they are fantastic! read more

It is the best cookie place! I absolutely love how they change the flavor every week and how they give you a free cookie for your birthday!

So so yummy! Staff is friendly and service is quick!! Store is clean too. Get a free cookie on your bday as awll

This rating reflects this locations employees NOT THE COOKIES. I went in to pick up my cookies (ordered online) today 7:20pm 4/11. It was slightly busy but I made my way to the pick up counter. The girl that was working the pick-up counter ignored me for several minutes. I finally said "excuse me" and she said "can I help you?" I said "yes I have a pick up" she goes in looks and explains that I didn't press im here so they were making it. I said "okay". Sure my "okay" wasn't super nice but it also wasn't mean. She then goes to her coworker (I CAN SEE AND HEAR THEM!!) and she starts talking crap about me. So I said "I can hear you talking sh*t about me" The girl starts laughing. So I said "is your manager here - can you get them, this is so unprofessional" The manager comes out and I very briefly said how she was basically talking crap about me infront of my face for literally no reason and the manager shrugs her shoulders and says "sorry". (She clearly does not care how her employees treat customers). So I said "do better" and she just looks at me like I have 5 heads. I never have negative experiences with employees, and I am more than understanding. But this is unexceptable behavior and completely unprofessional. read more

I CANNOT BELIEVE THE TREATMENT I RECEIVED AT CRUMBLE COOKIE RUBY THE CLOSING MANAGER, completely was rude and told me they do not take cash and said that if she where to take my cash then it would mess her up. I called the store and she attacked me saying they have a recording of me. She didn't care or help. Very racist indeed. Very shocked and unfortunately I'm giving up CRUMBLE. Just because of her. read more

4/09/22 at 12:23 I went in to pick up my free Birthday cookie. I was immediately met with attitude and told that I wasn't using the app right because I didn't "check in", which I had.... All the girl had to do was say, I'll be right back with your cookie". She was rude for no reason. I came in and smiled very politely. The cookies are delicious but I don't need the drama. The lone tree crumble associates are always friendly! read more

I have been a return customer for several years and just had my first bad experience at a crumbl cookies. :( The initial issue was with the quality of the food but it was made much worse by LIV , the assistant manager . I was not surprised to see other reviews on here complaining about her . I got my cookie this week and was disappointed by the taste and texture . I've had flavors that I don't prefer in the past but something was just off about this one . ( maybe under baked ?) so after 1 bite I took it right back in to ask for either a refund or a replacement. LIV let me know in a harsh tone that I would not be getting either and that it was not her problem I didn't like it . YIKES ! So I ended up throwing it away and just leaving . I was very kind in the way I spoke to her so I'm not sure what warranted her attitude but it was not appreciated! read more

Crumbl - Cherry Creek - Bakeries Near Me - Denver, Colorado

Another raw cookie i love this place but i have CONSISTENTLY gotten cookies that are raw in the middle and it's getting pretty tiring.

Ordered cookies for delivery, transferred the order to DoorDash, then cancelled the order and won't answer the phone to find out what happened to my order. Out $25 and have nothing to show for it. Simple phone call would of been nice... or hey maybe answer your phone? Been calling since 9:30p with no answer. read more