Cookies are tasty and soft, however if you don't like soft cookies than shop somewhere else. My problem is that the prices are ridiculously high, and you don't get a good value for the price. Staff wasn't very friendly. They failed to greet us or thank us when picking up the order. read more

**Review for Crumbl Cookies** Crumbl Cookies never disappoints! The cookies are always delicious, and I love the excitement of trying their new flavors each week. The variety keeps things fresh and exciting. Can't wait to see what they come up with next! read more

Crumbl - Concord - Bakeries Near Me - Concord, California

Delicious! Highly recommend. Great for gatherings. A bit pricey and a whole lot of calories but who's counting

Service at crumbl in the veranda is always so quick and easy! They get me in and out within minutes. I had an exceptionally good experience with Lauren! She was so sweet helping me with my order and super helpful giving me recommendations as i only come to crumbl every so often!! read more

Great service from Antionette ! Cookies are always delicious and perfect for celebrations

Pretty standard. Can be hard to find parking if you go on a day the veranda is busy and it can get frustrating. Sometimes I get messy looking cookies read more

I've heard so much about this place and seen it online everywhere! I got one just to try , French Toast cookie, if was a pretty big cookie, first impression, almost tasted like a cake and the inside was not dense, it was fluffy , quite delicious and not too overly sweet although of course you'd expect a cookie to be sweet I would defiantly return to try other flavors some other time, although the price is quite expensive at $4.50 a cookie without tax yet, a box of 4 would be $16 I saw read more

Crumbl - Concord - French Toast Cookie - Bakeries Near Me - Concord, California

We stopped by post-Shabuya for some dessert. Wasn't very busy for a change. Ordered off the kiosk easily. Cookie order was ready quickly and in their pink box. Cookies were good, a little soft for the wife, but kids enjoyed them. All good- read more

Crumbl - Concord - Bakeries Near Me - Concord, California

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I love how late this is open! It's our tradition to go there after eating out for birthday dinner and grabbing a late dessert. They have little cakes now so we put a candle to celebrate. I love it. It's perfect sweet and delicious... BYO milk!! read more

Crumbl - Concord - Late night Crumbl cookies - Bakeries Near Me - Concord, California

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The experience was absolutely amazing!! I would totally recommend this place to anybody that wants to have an amazing snack!! 10/10

Best cookies around! Nice employees! They actually call me by my first name which is a nice feeling!

The cookies can be a hit or miss depending on which flavor you get. My favorites so far have been the red velvet and apple pie. Flavors change weekly. The last time I visited Crumbl, there was a staff member who had super long hair who didn't tie it up or wear it in a hair net. She bent down and her braids swept the floor, but she was continuing to box the cookies which was a bit of a health/cleanliness hazard. The staff members also ignore a lot of the customers waiting in line to order their cookies in person. read more

This location is great! Easy to order and it wasn't busy! The cookies were fresh and warm even before closing! I got the confetti milkshake cookie which was good but too doughy for me! Great Staff! Tyler and Sandra were great and very nice and helpful on choosing which cookies to try! read more

Crumbl Cookies is one of those places I've passed by so very often, but haven't had the desire to give it a try. Then one day my friend asked if I've tried Crumbl and I said no, and she said she was curious because she's seen it all over various social media. She can live vicariously through me in this case - I was in the area on a Friday afternoon and there was no line, so that was my chance to try Crumbl. I did try to go on a Sunday when I was at that shopping center, but just like a place I don't desire for except on various Sundays when they aren't available, they were closed. Anyways, 5/5 for Crumbl's marketing. They have a couple staple flavors and a handful of flavors each week, so if you don't go one week, you might get FOMO. My friend mentioned she really wanted to try their lemon cookie, but they didn't have it when I went. There were a couple ordering kiosks and they were already out of the single cookies. Box of 4 it is... $16. I tried to place my order, but there was something faulty with the self serve kiosk that they prefer we use, so I mentioned that to them and they took my order in the front. The box of 4 I got was - Chocolate chip - gotta try a classic! Was alright. I liked the semi-crispy edges. It has a soft center, but more edges please. Salted caramel cheesecake - not a fan of caramel or most cheesecakes, but the husband picked this one over the chocolate peanutbutter one or something. Chocolate chip potato chip - like a thicker version of Milk bar's compost cookie. There were some coconut flakes in there as well and some pretzels and such. Pina Colada - the cherry didn't stay on the cookie. The flavor reminded me of those asian pineapple cakes. The cookies weren't terrible, but they weren't $4 each good either. The box/packaging was nice, though a bit wasteful, but I suppose this is how "fancy" cookie places does them since some are warm right in the box. All the cookies had something in common - there was some flour flavor and texture throughout them all. Not good. I liked how the first few bites weren't terribly sweet except for the frosting. No aching desire to go back anytime soon, but if my kids want to go and if they have a unique flavor I can't pass, then maybe.. oh shoot, look, they got me there with the weekly flavor switches. read more

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I don't care what anyone says Crumbl is amazing. For a chain cookie/ice cream shop, the quality and aesthetic of their shop and their cookies are amazing. It's so fun to go and see what new cookies they have every week. The workers are always friendly, willing to answer questions and it's just an overall fun experience. There was a customer who had a little dog when I went and was asking me questions because I'm assuming this shop is new to the plaza. A worker came out and she stated to the worker, "I can't bring my little dog in huh?" To which the worker replied, "Where are you going to put him, it's 100 degrees outside, of course you can carry your dog in." This was amazing customer service to me because as a dog owner and lover, we sometimes forget that our furry friends are family too. The lady was so happy. This location and that service makes Crumbl amazing. read more

Crumbl - Concord - Huge cookies - Bakeries Near Me - Concord, California

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This flavor! I love them! I got the biscoff with white chocolate and it's yummy! Will order it again! My bf got the butterfinger which looks bigger than mine hmmm hahahaha he likes it too so if they have this flavor again we will order the same thing. Highly recommended. The service is good we order online and pick it up when its ready.place looks clean, i love the bright lights. read more

Crumbl - Concord - Butterfinger - Bakeries Near Me - Concord, California

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This store was clean and very efficient. Customer service was great. My order was warm and ready.

The first time we went, we ordered one cookie and the wait took a while. But the cookie we got (pink velvet) was tasty, warm and soft--it made up for the long wait. The second time we went (pictured), we ordered four cookies and got them right away. I think it's also because the orange creamsicle cookies were served iced/cold/ready made. We ordered 2x orange creamsicle, snickerdoodle, and buttermilk pancake. The buttermilk pancake was really good. It tasted and smelled like an actual pancake but in cookie form. Snickerdoodle tasted exactly like snickerdoodle, nothing too spectacular. And the orange creamsicle was also good, but it didn't blow my mind. It all just depends on the time you go and flavors you get, and since the flavors rotate I would not suggest getting attached to one! read more

Crumbl - Concord - Buttermilk Pancake, Snickerdoodle, Orange Creamsicle. - Bakeries Near Me - Concord, California

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These cookies though, bruh!!! They are heeeeellllllaaaa delicious, mmkay?! Ooey gooey soft and super moist with some of the most unique flavors too! I can understand some of the low ratings here. The service piece isn't the greatest and the wait can be ridiculously long since this spot has become a hot commodity in the Veranda. BUT... the cookies themselves are straight up CRACK!! So damn addictive! Expensive?! You bet your arse they are. But, yummy nonetheless. Finally stopped here last month on a random week night to try this place out. There always seems to be a line when I drive passed this place. Had to let some of the newness die down before I made a visit. Luckily, the line was pretty short when I arrived. You can either order at the kiosk or you can download their app and place an order ahead of time. Since it was my first time there, I just ordered from the kiosk. They have about 6 different cookie flavors on deck that they rotate out weekly (chocolate chip is popular and tends to stay on the menu as an option). Saw that they had a Kentucky butter cake flavor, and I just knew that I had to have it. Anything with butter is usually a win-win in my book. I had planned to buy 2 or 3 cookies, but once I saw the price, I quickly changed my mind. $6 for a damn cookie?! Hella pricey! BUT... these cookies ain't no ordinary cookie. They're huge, and one cookie is really like two. It took about 15 to 20 minutes or so before it was ready (they bake the cookies fresh to order so if you're in a rush, this ain't the place for you). When they called my name, I was so excited. They put the cookies in these cute little pink namesake boxes. Bit into that bad boy and oh em geezy! It was like Heaven.... HEAVEN in my damn mouth! Ugh.... So, so, soooooo, SO damn good. It was so moist. I almost felt like I should have been eating this thing with a fork and knife. Just super soft and buttery with a nice crispy edge. It literally tasted like a butter cake but in cookie form. The crazy part is, I couldn't even eat the entire thing. Only ate half because it was so thick and rich. Heated it up for a couple seconds in the microwave the next day, and it tasted just as delicious. Y'all... I was dreaming about that damn cookie all day long. Ended up going back 2 days later and bought the 4-pack box for $16 with milk chocolate chip, pineapple whip, galaxy brownie, and snickerdoodle cupcake cookies. Every flavor was yummy. Every. Single. One. Split these with my staff and they were raving about them. We cut them into pieces and we each tried them all. The milk chocolate chip and snickerdoodle cupcake were my fave from that bunch. I enjoy the more traditional flavors, but the pineapple whip was very unique and the galaxy brownie literally tasted just like a brownie but in cookie form. I love that you can earn points when you order through the app. Once you collect 100 points, you'll earn a $10 in Crumbl cash. I'm at 67 points already, y'all! As far as service goes, it could be a bit better. When I've placed an order through the app, nobody comes outside to tell me when my order is ready like they do when I order at the kiosk in the store. It would be nice if they had a screen that would let you know who's order is ready and approximately how much more time it'll be before the order is done. Just my 2 cents on that. I won't deny that this spot is pricey, but for the high quality cookies, it's a nice splurge every now and then. I will definitely be back for more. read more

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Shout out to Tyler at the Concord location! He was so sweet and hooked it up. Made my birthday extra special

We had mobile ordered two lemon bar cookies and was only given one and then a different butter cake cookie. I guess we should've checked both of the boxes before leaving. There was only one other customer in the store at the time and quite a few employees so we're not sure if the boxes just got mixed up or they read the order wrong. Sounds like from the other reviews they have quite a few issues at this location though. I'll probably just stick to the Walnut Creek location as they seem to always get my order correct and are really friendly. The lemon bay coke was okay. Not a fan of the other butter cake cookie or whatever it was. read more

Crumbl - Concord - Lemon bar cookie - Bakeries Near Me - Concord, California

When I first visited it was a few days after their opening, so I cut them some slack. All bets are off now, no excuses! I was under the assumption cookies were made in batches, but the way Crumbl operates you would think they are baking cookies one at a time. I'm not sure why the service is so slow. The first issue was they were sold out of 3 of the 6 flavors offered at 11:30am. I had already looked online and was ready to order the churro, only to find out it was sold out. While waiting for my order I overheard a disappointing conversation. Basically, a gentleman ordered one dozen cookies for an 8am pickup. When he arrived at 8 for the pickup the order was not ready and he was told to come back. He returned at 111:30am and the order was still not ready, and the cashier looked baffled. She went on to explain they were short staffed ( as I look at half a dozen employees in the kitchen area milling around ), unable to locate his order, her solution was to refund. I've heard of other locations with good service, but Concord this ain't it! read more

Crumbl - Concord - Single cookie box - Bakeries Near Me - Concord, California

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This place is hyper hyped up. Get it. See what I did there? This is what the power of marketing can do for you. Great storefronts, great packaging, cheery staff. The product itself is ok. I mean it's a decent cookie, albeit really really large. It's the soft type, almost cakelike just shaped in a cookie. I find it not too sweet, but the wifey thinks they're sweet. Maybe some of the flavors, but the standard Choco chip is fine. But get your wallet ready cause I spent $16 for four large cookies. I personally prefer the smaller bite size ones found at Mrs Fields and the like. Maybe they can offer smaller and cheaper ones? This place is probably more for a special occasion like a birthday or something. read more

Crumbl - Concord - Bakeries Near Me - Concord, California

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Great Location with hard-working staff that gets cookies out fast and fresh. Paulina is very wonderful and helpful! 5 stars all around. Go CRUMBL!!! read more

I tried Crumbl for the first time on Tuesday. A lot of my friends have been to the SoCal locations and hype this place up so I wanted to try. One of the workers told me that every week they change the flavors except for the chocolate chip and pink icing cookie. I decided to order from the flavors of the week. I ordered lemon bar, carrot cake, cookies and cream and peanut butter. Let me tell you, these cookies are sweet so if you have a sweet tooth, you will love them. The lemon bar cookies was Amazing. My favorite 10/10. The lemon curd was tart and super delicious, The cookie was a vanilla flavored cookie that was not too sweet. I would get this one again if they have it. The carrot cookie was okay. The cookie had some carrot shavings and cinnamon flavor. The reason why I wasn't such a fan was because the icing was too sweet. I would have liked it better if it was a cream cheese frosting. I think the contrast of flavors would have helped. The pecans on top was a nice touch. The cookies and cream cookie was good. Chunks of Oreos all mixed into a vanilla cookie. I liked it but note this is sweet. If you don't like sugary cookies maybe get another flavor. The peanut butter cookies was delicious. The peanut butter cookie with an icing on top. I liked that the cookie was a little salty because it gave more of a depth of flavor. I highly recommend this place. Cookies are fresh and the staff are so helpful and nice. read more

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Torin best customer service ever! Goes above and beyond. I was at the store and was asking him the type of flavors and he explained it all very thoroughly. read more

I like these I guess the low rating is for the ridiculous wait and line that you have to endure. But I'll still give a good rating because it's actual worth the wait if you haven't had one before. Cookies that are almost cake like. But pretty tasty. read more

Crumbl - Concord - Bakeries Near Me - Concord, California

Don't get me wrong, I like the cookies but damn near 1000 calories just for 1 cookie is crazy, The ambiance is great and i haven't had issues with the service,overall great place read more

Crumbl - Concord - Bakeries Near Me - Concord, California

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Just bad customer service in my opinion, many customers walked in and none were greeted by either employee. Pick up customers stood for awhile with no acknowledgment, I had to yell the name of the order I was waiting for because they weren't going to ask, I waited for about ten minutes before saying anything because there was someone ahead of me also waiting. The employee (I didn't get her name but she wore a black mask and a hat so her face was not visible) She then just slid the box my way then continued her tasks. read more

Not the most biggest fan of Crumbl due to a personal preference I don't like my cookies as soft as they make theirs. However the couple times here and there I do want to indulge in a new flavor of the week I am always satisfied and happy. The staff is nice and quick. read more

I understand they seem short staffed and all that other stuff people usually seem to be complaining about with this place, but I patiently waited over 2 hours to order from here for the first time, and the Beetlejuice cake was in high demand. But for me to find a long thick dark hair imbedded into it is disgusting, and I don't understand why people love this kind of stuff. At this point just go shove a whole cake into your mouth from Safeway, people. I don't understand how the hell they have such great google reviews. read more

Crumbl - Concord - Pulled on the hair so y'all can see its not mine, its literally embedded into the cake - Bakeries Near Me - Concord, California

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My overall experience was HORRIBLE!!! I've had Crumbl while I was visiting Tennessee, so I was very excited to see there was going to be a Crumbl opening nearby (at least closer than any of the other locations in the bay area). After today, which is my 2nd attempt to get cookies in 1 month, I do not even know if I want to try going there again. I might give the other "nearby" location a try, but from what I see on yelp, the same issues are happening. My friend and I were at the veranda, so figured we could pick up some cookies before heading home. We noticed a lot of people standing inside, so we thought that was the line. We just waited outside for a bit because covid, so we didn't want to go crowd the inside even more than it already was. No one seemed to have budged for awhile, so we ask a lady standing outside, she said everyone is just waiting for cookies. Well, that was a waste of time. We should have just asked her to begin with (that was our fault). There were about 8-10 people waiting for cookies when we walked in. 2 cookie flavors were sold out cookies and 4 still available. We noticed 2 screens against the wall, 2 people were on one of them and the other vacant one was prompting for some code, so we just went up to the register. It looked like pure chaos. There were about 6-7 workers that we can see going back and forth almost running into each other. We understand it is busy, but no one even acknowledged us. I noticed 3 different people look our way, yet no hi, hello, sorry we are very busy, we will be right with you, or do you have a question... NOTHING! We just stood there confused, and then more people started to come in behind us lining up. I started getting impatient because it was so unorganized. How do we order? I was finally able to get someone's attention, and asked her if we can place an order. She said, "okay, just give me a minute." I was hopeful, but 5 minutes later, she comes back and says, "you should order from kiosk, our in-store orders are backed up, we are busy making cookies, so we can't take your order." Well, that would have been nice to tell us when we asked, but you told us you can take our order. I looked up at the screen and noticed that chocolate chip cookie was sold out, and that was one of the flavors I wanted. Then I saw an employee go to the side to inform one of the customers their flavor was sold out, and asked what would they like instead. The customer just looked shocked. I asked my friend if she wanted to wait if we ordered. Unfortunately, we were both thinking the same thing, what if we order, wait forever, and then the cookies get sold out because everyone has to change flavors now. We left. We were upset at how poor the service was. Actually, there was no customer service whatsoever. We were disappointed because we left cookie-less, and were looking forward to some ooey-gooey cookies. Most likely never again, unless there is only a few people in the store or a different location. read more

Crumbl - Concord - Bakeries Near Me - Concord, California

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Crumbl is known for their colossal cookies but I'd be lying if I said I couldn't finish one myself. I mean their classic sugar cookie is ridiculous delicious, there's so much sugar and so many calories but I like to treat myself every now and then! The option to order at the kiosk is great for introverts so you just have to wait for them to call out your name for the order and the staff here is always very friendly! If you're in a rush you can order ahead online or on the app. Also if you have the app you get a free cookie on your birthday! Inside is pretty small but they have the cute pink wall with the Crumbl logo for your cookie photos, perfect for posting on Yelp. :) read more

Crumbl - Concord - Bakeries Near Me - Concord, California

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I had heard great things about these cookies, but they were honestly subpar. Could just be me, but I prefer cookies with a crunchy edge and chewy center. These tasted jam packed with sugar and more like those packaged chips ahoy? So sorry to compare it to that, but it really did resemble that. The brownie cookie was better than the chocolate chip in my opinion - it had more of a chewy center and crunchy exterior than the choco chip. Would I try again? Probably not, but it was worth having once.. read more

Crumbl - Concord - 3 chocolate chip, 1 brownie - Bakeries Near Me - Concord, California

I went with friends to try these cookies after we had lunch. As they are famous, we were willing to wait in line. However, people were waiting for their order. Placing an order was easy. Kudos for the packaging and the large cookies. I enjoyed that they were hot when we got them. I think I tasted a chocolate chip cookie. It was very moist. Unfortunately I like my cookies with a little more crackle. I'm not sure if their cookies do crumble. If you're in the area, definitely give it a try. read more

Crumbl - Concord - Single box - Bakeries Near Me - Concord, California

Cookies display.. amazing! Customer service terrific! Thank you Tyler and staff for a great first time! The lighting made everything extra yummy and appealing looking! read more

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Came here on a Monday afternoon for a walk-in order. There were 1-2 people in the line and it took us around 15 min from waiting in line to order to picking up the cookies. Can imagine it gets very busy during the weekend. Most cookies are served with a frosting and it comes in a really cute pink box if you order 4 or 6 cookies. They are well decorated and are huge!! The cookies are pretty sweet and it's very filling. I could only eat a quarter or less of a cookie in one seating. If you don't like sweets, you probably want to pass. Might come again when I am craving heavy cookies but would avoid busy times after reading the other reviews. read more

Crumbl - Concord - Bakeries Near Me - Concord, California

so yummy looki looki it's crumbl cookie!! I had so much fun there!! they were very nice and respectfu!! I would so go again read more

Delicious cookies!!! Staff was pleasant, and you must check in and try their daily cookie! Brentwood CA location on Lonetree read more

Anthonett was super sweet and informative. She welcomed us in and helped with our order with no wait. Thanks anthonett