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    Crumbl - Walnut Creek

    4.0 (122 reviews)
    ModerateBakeries, Desserts
    Closed 9:00 am - 10:00 pm

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    Nicole J.

    I finally went to CRUMBL you guys!!!! It's so cute and pretty when you walk in, ALL PINK!!! I went to the location in Walnut Creek and Cesar helped me, he was so nice and friendly. I did not know what to order and he went over the different tastebuds in each cookie for me - very very patient with me. Omg let me just tell you they melt in your mouth and they are so goooood!!! I love how aesthetically pleasing their presentation and boxing are!!! Definitely coming back, but you guys need to try them!!! GET THE STRAWBERRY CRINKLE!!! Thank me later

    Self Ordering kiosk
    Al L.

    Was shopping in the area and came by to this Crumble store to get a cookie. Located in a shopping center, there was not issues with parking. As you walk in, they have a display of cookies that are on the menu for the week, which is Monday to Sunday. You can self-order at the two terminals on the right side, but the clerk took my order at the counter since there were no other customers. The cookies are $4.99 each with discounts in packs of 4 and 6. After I ordered, she said my cookie would be ready in a couple of minutes. She got a cookie from the oven and placed it in a pink box and handed it to me. My Semi-Sweet Chocolate chunk cookie had chocolate chips within the cookie and nine square chocolate pieces on top. This was a moist cookie and chocolate lovers would enjoy. Glad I finally got to try a Crumbl cookie. A good place for a tasty and warm cookie.

    Eggs and MILK left out, trash everywhere, dirty utensils and baking ingredients out everywhere. Where is the WC health department?!!!

    I live in LA, so suggested we stop by this location while visiting family in Walnut Creek. 8:14pm and this location is WOEFULLY understaffed. At over 18.00 for SIX cookies, I expect more. Please get it together at this location because many people in line with us have already walked out. We're very close to getting a refund and doing the same. There are 23 people in line with TWO people working (one at a snails pace). Milk and eggs left out on the counter, trash bins overflowing. If we don't get sick after eating here I'll be shocked...if we don't leave this hellscape before then. *UPDATE-We got home with these 18.00 half dozen magical cookies we waited an hour for and, surprise, they're not even close to what we ordered (see photo). We asked for one of each flavor and two of the chocolate chip to make up the six. Seems like they just threw in whatever they felt like. Nice.

    Six pack!  Chocolate Chip, Pumpkin Brownie, Honey Bun, Carrot Cake, and Buttermilk Pancake
    Scott A.

    I saw this new location listed as Walnut Creek which is technically correct but it is in the heart of Rossmoor and so close to Lafayette and Moraga. Their cookies are so good! Even though it is a new location the staff knows what they are doing and they were so fast and friendly. We will definitely be back!

    Clockwise L-R: pink sugar, Oreo, raspberry donut, honey bun, chocolate chip, & cowboy. The Oreo is my favorite hands down!
    Laura E.

    I've been a Crumbl fan since I first tried them at work in 2021. At that time, the closest location was in Brentwood. One can only imagine how excited I was when the Concord and Walnut Creek locations opened! I've been to both and the Walnut Creek location wins hands down. Here's why: 1) Parking is SO easy - OMG it took me at least 15 minutes at the Concord location to find parking tonight. I decided to head to WC as I knew I would be able to find parking quickly. Word to the wise: avoid the Veranda unless you want to spend more than 15 mins looking for parking. Don't get me wrong, the Veranda has some great spots (including Crumbl). However, I don't love spending more than a few mins looking for parking. If you're craving Crumbl on a Saturday night and hate finding parking, this location is your spot! 2) Service - both times I've been to this location I've been the only customer in the store. The employees who helped me are friendly and efficient. While I never had bad service at the Concord location (because I went on a Tuesday afternoon, I think), I believe it is more crowded during peak hours. Oh, and both times I've been complimented on my koala shirt! I had the M&M tonight and the Oreo last month. Both are my faves! As long as I live in the area, I will be loyal to this location!

    Lila S.

    Cookies are very big and really good. Almost feel like they are mini cakes. Love that there's a variety of cookies every week.

    Does anyone look at the nutritional info?
    Richard B.

    So I already know I'm not going to be popular with the fan boys, but here it goes. I love cookies, who doesn't? My first ever encounter with the Crumbl phenomenon was yesterday. Never had heard about it at all prior to this. O had the semi sweet chocolate chip cookie. Yes, just one, not to 4 pack, or the dozen. It was hot out, like 105°, and it was a little to gooey for that temperature as we went outside. It was good, not great. I know fan boys hold on. Upon getting home where it was like walking into a closet on the sun, I put the cookie in the fridge The next morning, after being in the fridge, it had more structure and was quite good. Just not sure it is $5 cookie. Also, this bad boy is 100 grams of net carbs for 1 cookie. I don't consume that many carbs in 7 days. OK here comes the hate..... I make a much better chocolate chip cookie at a fraction of the carbs and insane hit and wack to the pancreas. I did not try the other cookies offered that day 'cause I'm just not into cake batter or strawberry milk cookies. People's, yall'z really need to consume this in moderation. I have no valid information as to if they are in cohoots with the medical cartel to keep the population obese or not , but this is how it would be done. 3 stars cause the cookie was good, but it's going to take me 7 days to eat it

    Special flavors: Wedding Cake, Peanut Butter Blossom, Galaxy Brownie, Fruit Pizza
    Jenirae H.

    Love that the flavors change every week! You can expect the pink signature and chocolate chip for sure. Mainey that the Crumbl Water was almost $3 each. Super quick service! So glad that even though we came towards the end of the night, they had hella flavors left. Like who doesn't love a late night sweet run?! Closing at midnight gives us sweet-toothers that opportunity. As soon as you walk in, you can tell it's set for straight up business like all the other ones I've been to. An iPad or server to order from, a short line to fit maybe 8 people, a small section for a pickup window, no tables inside but big baking section paints the picture that it's strictly for pick up and go. Still a cute vibe though with their black, white and pink theme. Loved snapping a quick pick with friends in front of the Crumbl chef.

    Molly S.

    Yummy cookies. They are very large size, heavy and very sweet. Kids like them. Made a good gift during holidays. Like the simplicity of the pink box.

    What is is supposed to look like

    The workers were polite but clearly overwhelmed. They couldn't find the order. Eventually, they did. They seemed to try to help us by rushing and really didn't finish the cookie when they gave it to us. At these prices, I wasn't satisfied. I did follow up by contacting customer service. I received no reply.

    Display cookies!
    Robert C.

    We needed something sweet after eating in WC, so we stopped over in Rossmoor for some cookies. Surprised to see they were open til 9pm, with hours soon to be til 10pm. We received a friendly greeting from two young women who were hard at work shaping cookies. We ordered a 4-pack from the kiosk: Brookie, Semi-sweet chocolate chip, milk chocolate, and the raspberry danish. We got our cookies quickly and dashed home to eat our still warm cookies. They were great, except for the 600-700 calorie per cookie!

    What a variety!  Cut in half and quarters for easy sharing

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    2 months ago

    Every time I come out here it gets better and better. Everyone is so welcoming and has great customer service.

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    Alex S.

    Life’s sweeter with you in the mix! ✨❤️

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    Alex S.

    We're so glad you made it in! We hope to see you again soon!

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    1 year ago

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    9 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    2 years ago

    This store is always clean and has a nice ambiance. The service is quick especially since you order on a tablet. The cakes are always a hit!

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    1 year ago

    The cookies are always delicious and we really appreciate the variety! especially the benson Boone cookie, yum!

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    Alex S.

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    2 years ago

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    Alex S.

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    5 months ago

    Nice Crumbl! Better than the one at Veranda for sure! Staff was very friendly and not crowded!

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    7 months ago

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    1 year ago

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    8 months ago

    fav spot really good and clean, workers are always fast with orders and very nice :) cool spot

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    1 year ago

    I tried their new Benson Boone Cookie and it was great and their service was amazing and the cookies are always delicious!

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    1 year ago

    overbaked. boring flavors. these cookies were amazing 3 years ago but now they're trash. not worth the calories!

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    Alex S.

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    1 year ago

    Great service! Fiola and Adela were friendly and helpful! Cookies were warm and tasty. I'll go back again

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    Page 1 of 4

    Ask the Community - Crumbl - Walnut Creek

    Are goods totally peanut free?

    Our desserts are made onsite and may come into contact with different allergens during production. Please be advised that any of our products may contain allergens including peanuts, tree nuts, milk, eggs, wheat, soy, and sesame. Visit… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Crumbl - Walnut Creek

    I had a gift card that somebody gave me to Crumbl cookie and I used it and what a fun experience!

    Mentioned in 7 reviews

    Read more highlights

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    I'm sad to have to drop by my rating. I honestly can no longer give the shop a 5-star review…read more While their cupcakes are still really good and I can give stars for good cupcakes, I have to lower the rating for customer service because I recently had a really challenging time trying to order a cake from the Walnut Creek branch. Receiving a texted coupon for 15% off my order, I was excited to use it since I needed a birthday cake. Though there was an online code, I could not use the discount online. I called the shop several times, but there was no answer, and I even left a voice message but never heard a call back. Finally I noticed there was number on the website to text so I did, and got a response. The response was that it was too late to order the cake, and the coupon couldn't be used online ordering system because the online ordering system was different from what was used in the store. BUT I was told I can still call my order in and pay in advance over the phone to get the 15% discount if I still wanted cupcakes, and if the store didn't answer, the person sending the text said he/she would contact the store. I appreciated that kind gesture. The next morning, I settled for cupcakes and decided to call the order in and pick up the cupcakes in the afternoon since I had no time that morning to go to the store. But lo and behold, I called and again no one answered. I texted the same number from the day before and a response came back that they would contact the store to give me a call. I checked in by calling the store two more times and still no answer. And no one called back that afternoon either. Sadly, I had to give up, but was glad to give business to a way more responsive bakery with delicious cakes.

    1/31/2026 This place…read morecaught my eye strolling through Walnut Creek after a trip to Farmers Market and Warby Parker. Looking for something sweet for a birthday celebration and I walked in here. CUPCAKES // 5 stars, fire Holy moly. Extremely tasteful, every single cupcake was amazing! Almost had two of each flavor in the case. SERVICE // 3 stars Just one worker. Not very personable. Almost felt rushed so I picked my cupcakes and left. ATMOSPHERE // 3 stars (LOCATION, tho // 5 stars) The place itself was okay. Where the place was located was on point! Nice area, would stroll here again, for dinner.

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    Third Culture Bakery

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    FINALLY!! A great matcha spot that's not in the South Bay and competes with the best in Southern…read moreCalifornia. My gosh... I am someone who used to live in SoCal and Hawaii. I say it all the time in my reviews. I've had access to a plethora of coffee and matcha industry. And wherever I am on the globe, I always look for these shops during our adventures. Milly & Illian. My gosh. So welcoming. So proud of the shop, its products and their leadership. I hope the owners know. First timer here and I spent $52. Readers: the $52 was completely worth it as soon as we took a bite of the passion fruit mochi. Heaven sent. It's akin to Kailua's Bits & Bites on Oahu. Please don't ever close. Please stay open longer. This is the first time I've tried this after wanting to visit for so many years. I work full time andddd I live in 707 so it's a little bit of a trek out here. Orrrrr consider bringing this to 707- I would recommend Benicia if you are familiar with first street. You'd kill it here! I want to bring it back to my guys Milly and Illian. I'm big big big on energy and customer service and you both broughttttt it. Being 38 when I visit these very trendy IG worthy spots, I'm usually disappointed- if not by the coffee or dessert, most definitely by the customer service. Read all my reviews, it's my first comment usually. To the owners reading this, seriously give a shout out to these lovlies. They started my day on the right foot. Xoxo Can't wait to see what you bring back from Taiwan (see the guys shared where you are- sure to make the matcha and mochi shop even cooler). I'll come back soon! Kathleen

    I hate to write this review because I've been a supporter and frequent customer of Third Culture…read moresince they moved to Walnut Creek a few years ago. Their service kind of sucks. I'm not waiting more than 10 minutes while their employees peacefully stand around and refuse to take orders. This has honestly happened every visit, but I've had enough today. Having experienced many of their seasonal drinks, I'm often like "did these people even try their own drinks". Their year-round menu is lacking, and their lychee drink does not hold up to other new matcha store openings. If they want to stick around with their prices and terrible customer service, they seriously need to step it up. Workers are rude and unkind, they look disengaged and so bored. I won't be supporting this business again, except to redeem all my points.

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    Maison Benoit

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    4.2
    (535 reviews)
    5.7 mi
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    Came here on a Sunday afternoon and the place was packed with a mix of new customers and patrons…read more My eyes were delighted with their yummy pastries display. The line moved too quick I wish i couldve have more time to decide so i ended up getting more than I wanted. We got there Chocolate croissant, brioche, Flan Vanille, macaroons, marshmallow, 2 tuna sandwich, ham and cheese croissant and the croque monsieur. Although everything was pleasant our favorite was the Flan Vanille and the tuna sandwiches. The Flan vanille is my new favorite dessert going forward. I know it was a busy day and the staff was busy with the orders and service making tables available however they could improve in checking their bathroom and trash bins. All bins were too full even one by the counter. We notice that the staff continously wiping the counter but didnt notice the overflowing trash bin. Other than that i couldnt stop bragging about Mason Benoit on my social media. We will definitely come back.

    Such a nice quaint French bakery store front with indoor and outdoor seating. So many pastries to…read morechoose from. Every single one of them looking so delectable. From time to time, I pick up a box of chouquettes. Ten to be exact. Can't just have one and it's nice to share. It's simple yet so tasty. I especially enjoy them with some coffee/expresso. The bakery is always busy, but that's not surprising. Their pastries are really good.

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