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    Crumbl - Franklin

    3.9 (144 reviews)
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    Updated a few days ago

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    Karina G.

    Cookies were delicious! However not a single employee talked to us the entire time. You walk in and place your order at a screen and then they just hand the order to you. We had never been to a Crumbl cookie and just thought this was super strange and impersonal when you're paying $15 for four cookies. Like I mentioned though, the cookies themselves were delicious!

    Elizabeth B.

    Crumbl - this is my 2nd visit ever and first at this location. We we were very pleased with the quality and flavor, nothing quite like it - currently in a sugar coma. It's a special week with the Kardashian (cringe) cookies, and man they were slammed. We ordered and split two - the Cookie Dough and Cookies + Cream Skillet. The Skillet was apparently the most popular bc they were all out and baking more, letting us all know it would be a 10 minute wait or giving us the option to order another instead (which we appreciated the option), decided to wait on it. They gave it to us straight out the oven but did not add the cream scoops on top, we noticed in the car when about to leave and went back in to request it. They said they were worried it would melt since it was so hot, which we understood and they then offered it on the side. We also had to ask for the chocolate drizzle. I would have been fine to wait for it to be made properly, it was awkward going back in and asking then asking again for the drizzle, but we are so glad we did bc it really made the cookie! While I loved them both, the cookie & cream is an absolutely MUST try, I hope they keep it or offer it again! I felt the cookie dough was too sweet (yes, I think too much sugar can ruin a sweet thing)!

    Waffle cookie (with buttercream frosting and syrup)
    Tim G.

    Really good cookies when you're in the mood for an indulgent treat. The cookies are relatively large, always quite sweet, and with some creative flavor options. The smaller cookies that are on display are only for catering when you order large quantities. The regular cookies are definitely large enough to share with someone else--but I always eat the whole thing myself! Admittedly the cookies are a little pricey. But they're also decadent and delicious. I have found that at times they can be a little dry, but that's probably mostly about timing. The Waffle cookie I had today was really good, though quite dry out toward the edges. I was a little surprised that the "maple syrup" they provided with this clever cookie was really "table syrup" that consisted of corn syrup and high fructose corn syrup along with coloring and artificial flavoring. But I can't really complain that the syrup was basically garbage ingredients when I'm indulging on a couple big, sweet cookies! The Iced Oatmeal cookie was also a bit dry, especially at the edges. The flavor was good overall without overpowering sweetness. It didn't really strike me as having much in the way of actual oats or oatmeal flavor, but it was a good sweet treat all the same. The staff is generally friendly, though often it feels like for most of them it is their first day on the job and they're a little confused. But you'll likely forget about that the moment you get your cookies and have your first sweet bite.

    Raspberry cheesecake
    Andi M.

    Great service & great cookie! Got the raspberry cheesecake & it tasted just like that. Had to order through the app in order to use your points & unable to directly at the store, but great, quick & friendly service! Definitely be back to this location.

    Carmel cheesecake is delicious!!!!!

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    2 years ago

    Love the cookies at crumbl and I love the nice friendly service at the location!!! :)

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    Alex S.

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    4 years ago

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    2 years ago

    Always fresh and delicious cookies. Staff are very friendly and always provide the best service

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    Alex S.

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    3 years ago

    Great cookies very worth the value. If you have a chance to try the Buck Eye I highly recommend it

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    Alex S.

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    3 years ago

    Great cookies and always quick on delivery. The employees are friendly and efficient.

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    3 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    Crumbl C.

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    3 years ago

    Best cookies!Such fun flavors! Love them all. They are always fresh and delicious. The cutter is awesome also.

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    Alex S.

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    3 years ago

    Best cookies ever. Always quick with a delivery. Look forward to Sunday's when the new cookies arrive.

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    2 years ago

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    3 years ago

    Cookies are amazing- always fresh and delicious. Team is nice and helpful. Just note that the flavors change weekly.

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    4 years ago

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    Crumbl C.

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    4 years ago

    Best cookies on the planet! Whenever there's and opportunity to get Crumble Cookies, everyone in the family says yay Yummm!!!

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    4 years ago

    Amazing cookies and different every day. Served warm and very large to last more than just one serving. Can share. Get 4 at least!

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    3 years ago

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    4 years ago

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    3 years ago

    The staff is great and food is amazing I always enjoy the cookies. When I pick up they are quick and efficient.

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    Alex S.

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    5 years ago

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    3 years ago

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    5 years ago

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    5 years ago

    Everytime we go they are out of whatever cookie we came to get. Very annoying! We have tried different times of the day and still no luck.

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    5 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

    perfect cookies ! Employees are so nice too super great service , kind people

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    Alex S.

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    5 years ago

    On top of Crumbl cookies being the best cookies ever, the staff at this location are always so friendly!

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    5 years ago

    Our absolute favorite cookie shop! We are never disappointed in the selection and probably order way too often

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    4 years ago

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    6 years ago

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    6 years ago

    Kind of pricey and sterile environment, but the sweets are delicious! Definitely worth it.

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    Mai P.

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    5 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    Thank you Anna!

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    4 years ago

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    Page 3 of 4

    Ask the Community - Crumbl - Franklin

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    Franklin Bakehouse

    Franklin Bakehouse

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    Great vibe, super service, and awesome baked goods and coffee. What more could you want.read more

    Today was my second visit to Franklin Bakehouse, and it instantly reminded me why I loved it so…read moremuch the first time, years ago, when I came for brunch with a friend. The staff were patient and helpful as I asked questions and considered all my options. I had forgotten that they brew Nashville's own 8&R spresso!! Their 16oz drinks come with four shots - coffee lovers like me will appreciate the strength! Most of their syrups are Monin, I think maybe I saw 1 housemade. What really sets this place apart is the charming farmer's market-style vibe. Besides food, coffee and fresh-baked pastries, they offer their own delicious sourdough and focaccia loaves to go, and a very thoughtful selection of local items - like organic Amish eggs ($6/dozen - unreal price right now and I saw they reuse the cartons/place to return them - heartwarming), bone broths, small-batch sauces, and so much more. I loved spotting a whole shelf of Republic of Tea bags, sold individually so you can sample new flavors before committing to a full tin. You can tell everything is chosen with care both in quality and with a community focus. Franklin Bakehouse is one of those places that just makes you feel good the moment you walk in. It def helped to see and pet some pups too (I assume they are welcome as there were some inside when I arrived).

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    Sweet Dreams Bakery And Bubble Tea

    Sweet Dreams Bakery And Bubble Tea

    4.4
    (121 reviews)
    0.1 mi
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    Amazing food and great selection of boba. Would come back again. Even the soup was amazing. Came…read morefor the Japanese sponge cake and can't complain.

    Wilson truly is a local gem, and the same could be said about his restaurant Sweet Dreams…read more Food: He offers a variety of items that one wouldn't typically find together, and he does them all incredibly well. Using Taiwanese quality import ingredients, he makes everything from scratch. From delightful but expected savory dishes like noodles, ribs beef and his famous wonton. Get 'em while you can!!! --to his staple traditional boba drinks; then the unexpected items like the surprisingly authentic Portuguese Egg Custard, which is a tart, flaky pastry wirh warm Custard and not too sweet (something my Brazilian wife absolutely appreciated for its authenticity). Don't forget the comfy japanese light cheese cake and delicious pie! Then running the astronomically good deal of a discounted cake cookie when purchased with a delicious boba drink that blows Crumbl right out of the water (and Crumbl is actually next door! Sorry Crumbl). Warm and soft on the inside, and a nice crunch on the outside. He went great lengths to ensure they weren't *too sweet!* Service: Wilson is always there, and he and his employees are always super friendly and attentive. Ambiance: The restaurant itself is a little hole in the wall, and oh boy, does the revenue that is not spent on a bigger place go right back into the products. If you see the PF Changs next door, pull into the lot and make sure to say hi to Wilson! Have a lovely lunch, a delicious smoothie or boba, and grab yourself a fantastic quality little treat...for the road ;) Enjoy!

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    Iveycake

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    4.2
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    6.5 mi
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    Food Soooo many choices that it was difficult to pick one…read more I like that they had regular sized cupcakes along with mini ones. Tried the peanut butter chocolate in a mini size and it was the perfect late afternoon snack. Service Employee let us take our time to look over the many different cupcakes options. She was a joy to speak to, also. Ambiance Place appeared closed when we walked in but the employee ensured us they were open lol. I advise you to get there early because it was slim pickings in the aftermath. Would I go back? Absolutely!

    As a long-time Brentwood resident, I've wanted to try IveyCake ever since they relocated from…read moreFranklin in 2017! As luck would have it, we celebrated my mother-in-law's 80th birthday with a towering custom cake from IveyCake. And let me tell you. Owner Ivey Childers makes a mean cake! They are literally works of art made by a creative decorator who demands perfection and uses the finest ingredients. The cake is very dense, what our family considers to be the ultimate texture for a cake. The frosting is super thick and very sweet. You can't eat too much at one time, which is probably a good thing. We had hoped for some sort of confirmation email to let us know the cake was finished. So we showed up on faith alone hoping the cake was ready for our celebration, and there it was! Whew! And not only will IveyCake create your beautiful custom cake, but they even sell cupcakes and small cakes on a daily basis in their adorable little shop. Go check them out!

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    Home Style Bakery

    Home Style Bakery

    4.3
    (106 reviews)
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    I found this bakery by accident when I was in the area trying out a new perfume store. I'm so glad…read moreI did! This bakery would be considered, "an old school", homestyle bakery. I was pleasantly surprised to see that they had thumbprint cookies. I'm a huge fan of thumbprint cookies. There's something so nostalgic about them from when I was a child. What makes their thumbprint cookies the best is that they make them with caramel! Most bakeries don't sell thumbprint cookies and that ones that do, I've never seen them with caramel. These are little amazing nuggets of goodness! If their shortbread was a little more tender, it would probably be the #1 bakery item, I've ever had. The magic is in the caramel! It's so soft, gooey and perfectly sweet. It's the perfect pairing with the lightly sweetened shortbread. Since I had the cookies, I haven't stopped thinking about them. Came back into town for the day with my kids and I made sure this was our first stop! I will give you a heads up that the parking is a little funky, but nothing major. I'll be back soon!

    I called the bakery to see what flavors they had in the case, and they offered to decorate one…read morespecifically for me, THAT day! Talk about great service! It was ready upon arrival and everyone loved it. This is such a cute little space, and the cakes are always on point. Thanks again, Home Style!

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    Appearance of the cake
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    Crumbl - Franklin - bakeries - Updated July 2026

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