Love the cookies at crumbl and I love the nice friendly service at the location!!! :)

The staff was very helpful telling me what flavors were available. The cookies are so Big that I wanted to order the mini cookies but was told that I wasn't allowed, they were only for your catering menu. It would be great if customers could have both sizes as an option. Cookies Tasted great! I ordered Blueberry sugar cookie, Carmel chocolate chip, chocolate chip, peanut butter cookie I will be back to get again. read more

Always fresh and delicious cookies. Staff are very friendly and always provide the best service

Great cookies very worth the value. If you have a chance to try the Buck Eye I highly recommend it

Great cookies and always quick on delivery. The employees are friendly and efficient.

Crumbl is a family favorite! I've always had excellent service here, I always do the drive up and they run out those yummy cookies right to my car. No complaints here! read more

It's just crumbl. Nothing special about it. Their cookies are usually too sweet but I keep getting them anyway. I'm really only writing this review to get the little point things lol don't pay attention to this. read more

Great new place. You can walk in, curbside, or they deliver. They rotate different flavors weekly. Cookies and ice cream. Great gift boxes. Chocolate Lava Cake is a favorite so far. Madeline was very courteous. read more

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I was always a 5 star for crumbl until my last 3 orders they've been sold out when I get there to pick up my already ordered order.. they should call to let you know they're out of it instead of waiting on you to get there and be like "yeah your order you placed we have none of those cookies" ... used to it would say sold out in the app and website. They don't even offer you a discount or something to make up for it and I think the ball has just been dropped by upper management and that sucks. read more

Best cookies!Such fun flavors! Love them all. They are always fresh and delicious. The cutter is awesome also.

Best cookies ever. Always quick with a delivery. Look forward to Sunday's when the new cookies arrive.

these are definitely more like flat cakes and there is no consistency with texture! sometimes they're under cooked and sometimes over. I do however love how they change the lineup every week and there is almost always a flavor for everyone read more

Cookies are amazing- always fresh and delicious. Team is nice and helpful. Just note that the flavors change weekly.

Let me start by saying I love. Crumbl cookies. I go almost weekly to try a new flavor. My biggest issue is they always seem to be sold out of at least two flavors every time I'm there even though there are 3-4 people actively making cookies. They need better management. I'm sure they sell a lot of cookies but think about how many you would sell if you kept ALL flavors stocked. I was there about 2 hours ago and they were out of two flavors advising entering customers that it would be an hour before they would have one of the flavors available! Also, the cookie I bought today was about half the size they normally are! For the price you pay the cookie should fit the box! read more

Crumbl - Franklin - Cornbread cookie 2/22/22 - Bakeries Near Me - Franklin, Tennessee

Best cookies on the planet! Whenever there's and opportunity to get Crumble Cookies, everyone in the family says yay Yummm!!!

Amazing cookies and different every day. Served warm and very large to last more than just one serving. Can share. Get 4 at least!

We started by ordering a 6-pack. My husband wanted to change to a Party pack & get 12. The server boxed them as 2 6-packs and charged us for 2 6-packs. I realized when we got home I'd been overcharged as we had indicated we were trying to get the 12 count Party Pack deal. I called the store and was informed because I'd walked out with 2 6-packs that I could not be refunded the difference as they charge for the boxes. So, I paid $7 for an extra box! Customer service would have informed us of the price difference and that it was better for us to get the Party Pack in one box. I'm not a huge fan of Crumbl cookies anyway, but the family hosting us had already been gifted bundtlets so we were trying to do something different. Next time we'll go with our fav. Bundtini anyone? read more

Why do these cookies have to be so dang good? This location is all right. I prefer going in person and doing pick up over delivery as by the time they get to you the cookies are cold. Love how they change their flavors every week! Definitely choose this over tiffs read more

The staff is great and food is amazing I always enjoy the cookies. When I pick up they are quick and efficient.

I've tried it twice and while they are good cookies I wish they had the semisweet chocolate chip on a regular basis. Milk chocolate is too sweet for me. Also, I love chocolate but at times I felt like I was bitting into a chocolate bar and not a cookie since they put too much chocolate chips in their cookies but that's just probably a personal preference. I would have given four stars but my cookie seemed a little raw in the center. read more

peach pie cookies that was the best one I love them. It was just right the cookie OMG that cookie was so soft. It wasn't over sweet. The peaches on the cookie was so delicious. I really enjoyed this cookie. I had to order them but everyone in my family great cookie the peach pie. read more

Went to this store for their cookies. Got there and they were sold out of over half of their menu. Not a good thing for a specialty cookie store. No apologies. No trying to make more cookies. Basically a too bad so sad for ya. Not sure I will go back. read more

Everytime we go they are out of whatever cookie we came to get. Very annoying! We have tried different times of the day and still no luck.

The cookies were good. But we waited 20 minutes for 4 cookies. 1 choco chip, 2 chilled, 1 Oreo. All of which were already made, but had orders of 6+ in front of us. Nobody looked to know what was going on or how to work efficiently. As we were about to just ask for a refund and leave, they finally called our name. Will not be returning. To top it off, 2 of the only 5 cookies they had (and what we came for) were "sold out" at 6:45pm. Horrible experience. We could have baked our own cookies in less time. Really disappointing first experience. We left a nice tip when checking out too... very disappointed. read more

They have very good and unique options every week and on top of that the workers are always very kind to the customers. The environment of the whole store is very friendly and seems like a good work environment. The cookies are delicious and i enjoy the new flavors each week read more

Cute little cookie shop. It was easy to order at their little iPads and seemed like a lot of people ordered online as well which I noticed they delivered to people's cars. The time ordering and receiving our order we were out in about five minutes. It's neat to see all of them working and making the cookies fresh. Cookies were pretty good. Purchased the sugar cookie and the molten lava cookie. Husband said the molten lava cookie was kinda dry but that could be because he didn't eat it warm like it came. The sugar cookie was more of a shortbread tasting cookie. It was good but probably won't get it again. I for sure will be back to purchase and try the others. read more

Seriously, the cookies are to die for, with some unique and (as I understand) frequently changing options. It's basically a self serve kiosk to choose your selections which then come nicely wrapped in a presentation box. Both mini and regular size cookies are available. Don't plan on driving too far with these in your car - the delicious aromas of fresh baked cookies will drive you crazy! - " please sir, can I have some more" read more

We absolutely LOVE Crumbl Cookies! We've enjoyed them a few too many times and they are my go-to for gifts! Curbside option is wonderful as is the delivery system! I love the bright white interior that has a modern day Charlie & the Chocolate Factory feel. It smells heavenly as you walk inside and the staff is super friendly and top notch Customer service. My favorite cookie has to be the Iced Sugar. I love that it is served chilled. Other honorable mentions are M&M & any of the Peanut butter options. But you definitely cannot choose wrong. Cookies are ginormous and a great value. Beautiful presentation. This is how you do cookies :) read more

perfect cookies ! Employees are so nice too super great service , kind people

On top of Crumbl cookies being the best cookies ever, the staff at this location are always so friendly!

Our absolute favorite cookie shop! We are never disappointed in the selection and probably order way too often

The cookies are too sweet and overpriced; however, the store is always clean. I wish you got more than 4 cookies for the price they charge. Chocolate chip is the best read more

These are amazing. Staff was so warm and inviting. I had heard all the raves about this place so I had to try. The sugar cookie was definitely my favorite and the icing was to die for. They were so soft. Chocolate chip came in close second read more

Kind of pricey and sterile environment, but the sweets are delicious! Definitely worth it.

First of all let me say, my family loves Crumbl Cookie. Unfortunately the Franklin store lacks in managing their cookie inventory. Each time we would try to grab cookies they were out of at least 1/2 the menu. Then I thought I was smart when I ordered at noon for a 6:30-70pm pickup. Arrived at 6:50pm and they had just run out of one of 2 of the cookies on my order. They told me I could choose 2 others or wait 10 minutes. As I type this at 3:20 on a Saturday they are currently out of 4 of the 6 cookies. The store in Brentwood has all of them available and Hillsboro is 2 of 6. Franklin needs to get their act together, there is no reason to have this issue when the cookies are made on site. read more

dangerously delicious - i don't care for the ones with a lot of icing but i love their peanut butter cookies and the ones made with oreo pieces! the first cookie i ever had was a butter cookie filled with nutella, and it was divine! reminded me of the old magic middle cookies from back in the day. i keep hoping i'll catch that one again but alas it has been a few years and i have yet to see it return. read more

It was alright. I was sad that the ice cream came in a pint instead of a fresh scoop. The cookies are enormous. The have small cookies but only for catering. I wish they sold those as I really couldn't take a giant cookie. read more

The WORST customer service seen in my life. One lady with red hair, who looked like the only one pulling weight there. If you order at a kiosk good for you, because they prioritize money in the store instead of all their customers. In my experience as an Uber, Doordash, and Grubhub driver. When you come in, stand there for 30 minutes and nobody at the counter. The COUNTER. Talks to you, do you just assume I'm standing there or do you care to say anything and ask me what I might be there for. Then I ask you, after you serve 30 groups (not individuals) no joke. If you have an Uber order I am picking up just to tell me you are out. While I sit there and watch you serve those 30 groups what I was there to pick up. How could I not be frustrated, you sat there and stared at me at your counter while you served your paying customers. But your Uber orders and everyone else sits there until you are ready to tell them. It's not hard, you had 1 person in the store. Me. You didn't even ask me if I needed help. I even pulled a card out like I was ready to pay right there. I can't believe that. read more

WOW these cookies are so good and creative. New cookies all the time. The store is very clean and the staff is willing to tell you anything you need. I would totally recommend giving it a try! read more

Cookies were good. I've cream was awful. Service was confusing- I hadn't been there before and wasn't sure how it worked- no one was at the register, no one gave instructions, I felt invisible although I was the only customer there and I could plainly see everyone working. Weird. Also, they were sold out of a few flavors which makes me think that they don't have a good handle on gauging demand. I would give the cookies 4-stars (do they come in a smaller size- again no one to really ask because no help in the store- just an iPad) but service gets 1 star from me. read more