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    Crumbl - Manteca

    3.4 (55 reviews)
    Closed 9:00 am - 10:00 pm

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    Tried chatting with customer support to make a complaint but was directed back to the specific store since these are franchise locations.

    Yesterday I placed a curbside pick up order. Checked in when I parked, and waited 5 minutes. It didn't look like anyone was coming out so I used the option on the app to nudge the staff. Waited another 5 minutes and still no one. So I decided to call into the shop to see how long it would be until the order was ready. The worker that answered the phone sounded completely flustered and when I asked about my order she rudely said "we have a ton of orders right now!" There was no apology, just the rude quick answer. So in response I said confused "okay?" She then asked for my name and said that my order would be out in another 5 minutes. But 5 minutes turned into 10 minutes. And when my order was finally brought to my car all the worker had to say was "here's your order." No apology again, or at the very least a simple greeting. No customer service skills at all. And to make matters worse one of the cookies was completely raw. My order included a full size summer berry tart cookie. Its described as a delicate shortbread cookie topped with silky vanilla bean mousse, a spread of house-made strawberry jam, fresh raspberries, and fresh blueberries. Shortbread cookies are meant to have a crumbly sandy texture. The cookie is received immediately started to feel like it was melting in my hand which I thought was odd. When my kids and I bit into it it was clear it wasn't cooked. The consistency was chewy and gooey. It was obviously a raw cookie covered with toppings. I am beyond disappointed with this experience. And to the business owner, please do not recommend for me to chat with customer service like you suggested to other yelpers. I've already tried that and was directed to contact the store directly to speak with the owner since Crumbl is a franchise.

    Chocolate Dubai brownie
    Evelyn M.

    We came to try the viral Dubai Crumbl options. Which earned me a free cookie for another visit. I bought a 4 piece that would save a bit than buying each but the Dubai selections are a bit extra ($3 per) For my 2nd visit at this new location I'm leaving a review. I was only grabbing my reward cookie and had mentioned I would buy a Dubai cookie but it wasn't displayed, the employee said it's on our secret menu we have some. I opted for the brownie one but then later thought I should have gotten the cheesecake one. The first visit when I tried both were so delicious. Getting to this location I noticed I could enter near through the Dutch Bros side but leaving the traffic lights seem to follow a timer. They are a small location for just ordering and taking home to go They have a cute Crumbl wall, kiosk to order from or friendly service to take your order. I always thought crumbl cookies were too sweet and they still are but now that I have a closer location I will be visiting a bit more than I have been before. I'll just enjoy the cookie for a few days cutting it up to last instead of eating the whole thing in a day.

    cookie

    placed a noble order when there was only a few people. i waited 5 mins for my cookie but the icing on the cookie was runny and super thin, it was spilling over the edge and the cookie was also not chilled as advertised. when i tried to get a different cookie i was waiting to get the attention of an employee for 20 mins. at the end of the day my problem was resolved so wtv but this place is definitely understaffed and the employees are not taking their time to ensure the product is of good quality!!!!

    May 26th crumbl line up: Biscoff Cheesecake, Smores, and strawberry cheesecake cookie

    When I got home, I opened the box too eat my exciting lineup of cookies nonetheless, this is how they looked not appetizing at all. The s'mores cookie was either broken or just made like that and they stick on a marshmallow in the middle to hold it together, the strawberry shortcake, the strawberry and the icing was already melting, and the cheesecake just looked like it wasn't fully finished sitting. There's times where these cookies look very disappointing, but I'm excited for the flavor lineup that I try to give the store another chance. Even though the store is closest to me, I'd rather drive either to Modesto or Tracy to get better cookies.

    Bomb dot com
    Alexis J.

    Sweet staff, amazing cookies. Always a great diverse menu of delicious treats. Upon entry I was greeted by a very sweet girl. Young too, she wasn't pushy, she answered every question I had even though it was kind of lame question because all of their cookies are good, but she is sweet. She let me take my time. I didn't feel rushed, and I'll definitely be back.

    Jacleen I.

    Quite literally the worst Crumbl I've ever been to - and I don't even expect much from Crumbl since I just order my cookies thru the app and pickup when they're ready. Walked into the Manteca location and was not greeted upon entry despite there being 5-6 crew members behind the counter. The man standing at the register was waiting to be helped so he could pay with cash, but crew members constantly walked by without even acknowledging him. My order was at the top of the queue but I still had to wait 8-10 minutes while I watched the employees frost and package cookies for another employee. To top it off, when I was finally handed my order, the box was covered in sticky frosting and raspberry jam. The cookies all looked sloppy and rushed. The Biscoff Pie was awful and nothing like the Biscoff Pie I had from the Modesto location. The filling was LITERALLY Biscoff buttercream with chunks of unblended cream cheese. The consistency was like melted buttercream frosting. I will not be returning. What a terrible first experience for a new and fully staffed location.

    S A.

    Literally if I could give this no stars I would. Absolutely gross. The floors and walls are filthy. Service was horrible. Everyone looks half awake . I will never return. Ill make the trip to modesto and turlock.

    Crumbl box

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    8 months ago

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    Alex S.

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    8 months ago

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    Alex S.

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    8 months ago

    Great and super fast and fresh super clean glad they just opened it decently worth the visit

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    Alex S.

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    8 months ago

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    Alex S.

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    8 months ago

    Yummy. Very good tasting cookies. Slower service. .

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    Alex S.

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    4 months ago

    the cookies are not too sweet! workers are very nice and the place is very comfy and nice

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    9 months ago

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    Alex S.

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    9 months ago

    Thanks for bringing a local location for us to visit and Enjoy your experiences at this Amazing place for Treats and great memories

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    Alex S.

    Sweet moments are what we’re here for! ✨

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    10 months ago

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    6 months ago

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    6 months ago

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    7 months ago

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    Page 2 of 2

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    Review Highlights - Crumbl - Manteca

    Great fast service, could use a better warm welcome when walking in.

    Mentioned in 2 reviews

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    2.4 mi
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    I LOVE House of Mokha. I haven't had a bad drink here and they offer many different flavors. Staff…read moreis super friendly and I will sometime ask them for a recommendation and they haven't steered me wrong yet! Everything they have suggested has been good :) I have been on a banana kick right now so their banana cloud matcha has been my go to lately. Their strawberry matcha is also very good. The matcha is not too strong and overpowering and their banana and strawberry flavors are sweet but not too sweet. Their coffees are STRONG and just the pick me up that I need to get through a long day at work. They also offer pastries. They have something called a milk cake which I haven't had before trying the one here. The Oreo cookies and cream milk cake is THE BEST and I highly recommend trying it if they have it available!!! The chocolate beignets are nice and fluffy. They also have a vendor who makes puddings so pick one of those up as well too to support a local small business! The inside of their shop is shared with Habibis intl market (they have great gyro plates!!!!) and there is plenty of seating inside if you and some friends want a cozy place to sit and hang out. There's plenty of parking space out front and out back.

    I finally made it to this place and drinks did not disappoint. I got Guava Ice Matcha latte. It…read moreactually tastes amazing, the only complaint about the drink was a bit too sweet for me next time I need let them know less sweet. I also got slice Biscoff milk cake delicious not too sweet just perfect. Pricing must say reasonable compare other coffee shops I been too. Service- when I seen the line I did hesitated staying, but then I talked myself stay and I am glad I did. To be honest for the line they had they were pretty quick getting orders out. Coffee shop has small area to seat around. I say this is more like a pick up and go type of place. I did not vibe being inside store where sell meats and has limited grocery items plus not much seating area. Parking- back parking lot pretty small you better off on the side of the building. You then would walk from front store because coffee shop in the back. Overall, rating 4 start due to meat area next to coffee place.

    Photos
    Yemeni Latte w ube cold foam and Biscoff Dubai chocolate
    Yemeni Latte w ube cold foam and Biscoff Dubai chocolate
    Dirty matcha and banana matcha.
    Dirty matcha and banana matcha.
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    Bella's Bakery

    Bella's Bakery

    4.5
    (137 reviews)
    3.7 mi
    $

    This review is based solely on the ensaymada pastry. I bought a dozen for $7.99, which is a great…read moreprice. The bread is very fluffy, soft, buttery, and nicely sweet, and the texture is really well done. The only thing that threw me off was the topping. I was expecting some kind of shredded cheese on top--possibly cheddar--to balance out the sweetness, but there wasn't any cheese. It ended up being more of a sugar-and-butter topping on very fluffy bread. Overall, it's still a good ensaymada and a solid value. Just a bit different from what I personally expected, which is why I'm giving it 4 stars instead of 5.

    First timer here!! Heard about this bakery and wanted to try it out and it was delicious!! I…read moreordered their spanish rolls, kababayan, puto, and ube cheesecake along with some of their hot cocoa. Especially since i stopped by early in the morning when everything was fresh and hot out of the oven -- *chefs kiss*. The workers were also super nice, sweet, and patient because i had a big order as i was ordering for a lot of family and friends. They were very patient when the order would slightly change like for example, can i get a dozen instead of 3, sorry! I felt bad but i appreciated it. Definitely gonna stop by here again.:)

    Photos
    Left to right: Pandesal 10pcs/bag  (top left), ensemada dozen/box, spanish rolls dozen/bag (bottom left) and kababayan dozen/bag
    Left to right: Pandesal 10pcs/bag (top left), ensemada dozen/box, spanish rolls dozen/bag (bottom left) and kababayan dozen/bag
    Inside and their new prices as of 4/7/22
    Inside and their new prices as of 4/7/22
    Ensaymada

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    Ensaymada
    Smallcakes Cupcakery

    Smallcakes Cupcakery

    4.3
    (160 reviews)
    6.7 mi
    $$

    I ordered a custom heart shaped cake and was very clear about what I wanted: whipped cream frosting…read moreon the outside and chocolate ganache filling with caramel and pecans on the inside. I even told them I don't like buttercream because it's too sweet and that I didn't want it anywhere on this cake. When I placed the order, they asked if they could add a little buttercream to the outside for texture. I said okay, but only a tiny bit mixed with the whipped cream. What showed up was all buttercream on the outside with zero whipped cream. When I asked about it, they told me it was whipped cream. I know what I'm tasting, and so did my guests. It was definitely buttercream. The inside was even worse. There was some ganache but barely any. The further we cut into the cake, the more buttercream we found. I did not want buttercream inside the cake at all. I barely agreed to a little on the outside and they didn't even respect that. The photos show it clearly. The further we cut, the messier and more uneven it got with just buttercream and buttercream. One slice had a thin layer of ganache with barely any pecans or caramel. Everything else was buttercream. I picked this bakery because I had a good experience with them the first time. The design looked nice, but the cake itself was really disappointing. Way too sweet from all that buttercream I specifically said I didn't want. I gave them detailed feedback with photos. Instead of owning up to it, the decorator got defensive. He said he used buttercream as glue to hold the cake together. But that doesn't make sense. If ganache worked fine as glue on my first order with them (which had no buttercream inside at all), why couldn't he do the same thing this time? He just chose to use a lot of buttercream instead of actually following what I asked for. I even sent more photos pointing out exactly where the problem was. But they still insisted it was whipped cream. My guests noticed it too. So are they lying? Management offered me a 10% discount on my next order. That doesn't help. I paid for a cake that didn't meet what I asked for and it ruined my event. I asked for a 50% refund which seemed fair. They read the message but never answered. Just complete silence. If a bakery is going to charge premium prices for custom cakes, you need to actually follow what the customer asks for. I was crystal clear about what I wanted. That's literally the whole point of a custom order. They like to ignore customers when there's an issue. I was ignored at first, then only responded after I pointed out how unprofessional they were handling things. That's when they offered the 10% discount. But the moment I asked for a fair 50% refund, they ghosted me completely. No response, nothing. That says everything you need to know about how they treat customers who have legitimate concerns.

    Called last minute to have a couple of gender reveal cupcakes made and the staff were very nice and…read moreaccommodating. They were able to make it happen same day for us! The cupcakes came out so cute and tasted amazing too!

    Photos
    Sugar free homemade ice cream!
    Sugar free homemade ice cream!
    Assorted cupcakes event set up!
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    Crumbl - Manteca - bakeries - Updated July 2026

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