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    Crumbl - Millbrae

    4.1 (13 reviews)
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    Updated 1 week ago

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    Brent O.

    I ordered delivery through the Crumbl app. The order was delivered to the wrong location by DoorDash, which Crumbl uses to fulfill delivery. Before delivery, I texted clear instructions to the driver. After the failed delivery, I immediately tried texting and calling multiple times. There was no response, and the calls disconnected. Crumbl Support told me that delivery and order issues are the responsibility of the store. When I contacted the store, they said they could not help because DoorDash handled the delivery and told me to contact Crumbl or DoorDash instead. DoorDash then confirmed they had no record of the order because it was placed through Crumbl's app, not mine. Ultimately, the store refused to take responsibility for an order placed through its own app. I was not allowed to speak with a manager. There was no refund, no redelivery, and no attempt to resolve the issue. This highlights a bigger problem with how Crumbl has set up delivery. Corporate support pushes accountability to the store. The store pushes accountability to DoorDash, a service Crumbl chose and contracts with. When something goes wrong, no one actually owns the problem, and the customer is left with nothing. If you're considering delivery from this location, understand that you may be on your own if anything goes wrong. UPDATE: The owner of the franchise contacted me and issued a refund, which I appreciate. He also attempted to escalate the issue with DoorDash and shared the email correspondence with me, where he was given the runaround. Turns out the real villains here are Crumbl Corporate and DoorDash Corporate. Crumbl chose to outsource delivery to DoorDash without input from franchisees and does not provide customers or franchisees with a clear escalation path when something goes wrong. DoorDash, in turn, upholds its commitment to horrendously poor customer service and treats these orders as out of scope because they originate through Crumbl's app. While the refund resolved my issue, the experience has ultimately cost Crumbl a customer.

    Rebecca C.

    Love the app-- you can pick it up whenever at your convenience and they'll have fresh boxed cookies waiting! My only wish though: I love love love their cream cheese frosting. Sometimes, I wish they pipe all the way around the border! Other than that, always looking forward to the weekly flavors.

    Came here on a Friday night. The server didn't change gloves after handling cash from a previous customer. He immediately proceeded to handle cookies and sprinkle crumbs onto the cookies that we ordered. That is disgusting. Afterwards we asked if he had changed gloves. He was defensive and said that there were gloves next to him, but obviously he didn't switch gloves after managing cash and coins. This is serious health concern and should be fixed immediately. We do not feel comfortable eating these cookies. hope this food safety concern be fixed soon.

    6 pack of large cookies
    Johanna M.

    So happy a Crumbl finally opened nearby! I tried it for the first time and wow--so delicious. The staff is really friendly, and the touchscreen ordering setup makes the whole process super quick and easy.

    Martha Stewart Line Up

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    2 months ago

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    Alex S.

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    1 day ago

    Bagel was good. Just way too many capers. Next time I'll leave them out or ask for fewer.

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    8 months ago

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    7 months ago

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    3 months ago

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    Alex S.

    Thank you! ❤️ Looking forward to baking for you again!

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    4 months ago

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    Alex S.

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    8 months ago

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    Alex S.

    Thank you! We love hearing from our dessert fans! ⭐️

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    6 months ago

    Great staff, friendly and speedy service. Oh...and the cookies and cakes are great too of course.

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    Alex S.

    We look forward to serving you more delicious moments! ❤️

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    8 months ago

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    Alex S.

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    7 months ago

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    Alex S.

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    8 months ago

    Great customer service with my delivery order today! Thanks for taking care of my mistake on my order rapidly.

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    Alex S.

    You really know how to sprinkle joy—thanks for the love! ✨❤️

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    5 months ago

    great cookies . love all the different flavors weekly . Glad there's finally a location closer to the south city area

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    Alex S.

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    5 months ago

    Every time I come in I am given such a nice welcome. Answered all of my questions and the cookie are always fresh.

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    Alex S.

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    Review Highlights - Crumbl - Millbrae

    Love the app-- you can pick it up whenever at your convenience and they'll have fresh boxed cookies waiting!

    Mentioned in 2 reviews

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    Aqua Club Dessert & Beverage

    Aqua Club Dessert & Beverage

    4.3
    (1.1k reviews)
    2.1 mi
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    What a wonderful find on our SF vacation! We were staying in the area and had just finished dinner…read more We really wanted something refreshing and sweet to drink. Yelpers directed us towards this place, and I am grateful for this community for that! We liked it so much, we came back twice in two days! Our first visit, we ordered the Sesame Fans and Chestnut Dream. We also added the Mango Panna Cotta dessert. Both drinks were smooth and nutty and the dessert wasn't too sweet but still really fruity. As we were waiting, we saw all the other waffle desserts that were coming out of the kitchen. We both said we needed to come back for those desserts! On our second visit THE NEXT DAY, we ordered the Mango Sago and the Red Rose drinks. As we had just finished a very large lunch right before this, we just couldn't bring ourselves to order any of the waffle desserts! Again, our drinks were amazing and refreshing. Parking is a bit of a pain as it is strictly street parking... making a visit challenging. Interior has limited seating but at least it's bright and airy!

    A cute quick service shop that serves drinks and desserts…read more My go-to here is the mango sago but at my last visit, I learned you can basically make any fruit sago drink. I also ordered a mochi waffle because they just smelled so good in the shop. Workers are always nice here. Please clean up after yourself if you eat there.

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    Mix & Match: Chocolate waffle with match ice cream, oreo pieces and mochi bits
    Mix & Match: Chocolate waffle with match ice cream, oreo pieces and mochi bits
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    Strawberry with mochi waffles
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    Sweet Indulgence

    Sweet Indulgence

    3.2
    (689 reviews)
    0.4 mi
    $$

    Have not been back to this spot for awhile, today we are bringing our friends visiting from…read moreHongKong and they enjoyed the desserts. They chose Mango Mochi Gelato, Sago with Taro and Coconut, Black Sticky Rice with Taro and Coconut, and I chose the White Fungus with Almond Soup. For dine in, you order from scanning the QR code on the table. It was a bit weird that they did not take our orders at the cashier even though the sign said so. It was a bit confusing. Lucky we got there slightly early, past 8:30pm, this place is packed! There are some tables with round chairs for medium to large groups, or you seat facing the window like a bar table for 3 in a group. Our friends are very happy with the Mango Mochi Gelato. One lady found the Black Sticky Rice soup too sweet. I like my almond soup, although the white fungus could be softer, but the amount of white fungus was ok, so I'm glad it's not just watery soup. Service was very limited. There's no water offered, and the staff only delivered the desserts. You need to grab the key near the cashier to go to the restroom. I walked over to the front to ask for extra spoons for sharing. I like their menu has savory snacks, bento items besides desserts. They have a gelato fridge at the front with about 6-8 choices. I wish the service is warmer, but I guess they offer unique food at a good place that wins the market easily.

    Food - Comfort dessert is tasty…read more Service - Fast ordering and seat yourself Ambiance - Casual fun hangout spot

    Photos
    Macau Pork Bun
    Macau Pork Bun
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    Binka Bites - Millbrae

    Binka Bites - Millbrae

    4.1
    (119 reviews)
    0.8 mi
    $$

    We came here for some dessert after a late Easter lunch. The restaurant we were at ran out of…read moredessert and my wife wanted some. We did a quick search on Yelp and found this Filipino gem. When we walked in, we were greeted by very nice employees and live music. We ordered a variety of Filipino delights: Ube Flan Binka Bite, Dulce Salted Egg Binka Bite, Regular Taho, Strawberry Taho, Mango Shake and Halo Halo. Everything we had were good. The vibe here is chill, coffee shop feel as there are a number of people just hanging out and chatting and working on their laptops. I would come here again for more of their Filipino offerings.

    Finally made it to Binka Bites after hearing so many good things about it, and it definitely lived…read moreup to the hype. The Millbrae location is bright, modern, and spacious. Their menu has a ton of options, although there aren't many pictures, so it took us a minute to decide. Thankfully the staff were super friendly and patient. We ordered a dozen Binka Bites in 6 different flavor (Choco Bavarian, Dubai Chocolate, Churro Biscoff, Nutella, Oreo, and Mango Cream), 2 Spam Musubis, and a Chicken Empanada. It was my first time trying Binka Bites and I really enjoyed them. The texture reminds me of a hybrid between mochi and sponge cake, soft, chewy, and not overly sweet. My favorite flavor out of the box was definitely the Nutella. For leftover, I would recommend to microwave them for a 5-8 seconds before eating so it will be soft and warm. The Spam Musubi had a great spam-to-rice ratio imo (very important lol) with decent amount of sauce. Meanwhile, the Chicken Empanada was fresh, hot, and packed with flavorful shredded chicken. Overall, it was a really great first visit. I'm already looking forward to coming back and trying their Mini Adobo Rice with Scrambled Egg next time.

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    Binka Bites
    Binka Bites
    Our $58 haul of bibingka
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    Yomie's Rice X Yogurt

    Yomie's Rice X Yogurt

    3.7
    (154 reviews)
    1.3 mi
    $$

    My boyfriend and I love Yomie for the taste and health benefits of Beijing yogurt, but they've been…read moreout of yogurt for the past week and have only been serving milk tea and fruit tea. I'm worried that they'll close down due to lack of marketing and drumming up enough business. The taste of these yogurt drinks is tangy and sweet, and the additional fiber from purple rice and oats makes for an amazing layered texture. The service can be hit or miss, but it's largely a takeout/beverage spot and you order from a tablet in the first place. My favorite order is the strawberry or honeydew yogurt with less sugar. Give Yomie Yogurt a try when you have a chance, you won't regret it.

    This place was very meh. This is a little boba shop where you can order at a kiosk or the counter…read moreand has some places you could sit. We ordered at the kiosk since the workers don't even acknowledge you even when they aren't busy. The Ube Purple Rice had extra texture with the Purple Rice, but I have had better. All you could really taste was the Yogurt and nothing else in this drink, and wish it had more Purple Rice. The Mango Yogurt also didn't have enough Mango flavor. Also, it had an artificial tasting Mango to it. Would definitely be better if it had Mango Chunks in it. Overall, drinks had little flavor and really no service. Would definitely not come back here again.

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    Strawberry Mascarpone Gelato
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    Diamond Head General Store

    Diamond Head General Store

    4.0
    (480 reviews)
    1.9 mi
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    It is probably good I live almost an hour away because DAAAAANG this place is so good!!! I'd spend…read moreall my money here if I was any closer. The food was legit. The music was on point. The vibes were straight out of Hawaii. I LOVED my visit here. The mochiko chicken was so good. It rivals the best places in Hawaii and I say that as a self proclaimed mochiko chicken critique haha. The onigiri were awesome too. Next time I'll grab some other snacks too. They've got it all! I'll def be back!

    This place is clean, organized, and easy to navigate. As soon as you walk in and turn right, you'll…read morefind the musubi, onigiri, inari, cookies, and kimbap neatly displayed along the wall, with the menu posted above. You order at the counter, grab any open table if you're dining in, and they'll call your name when your food is ready. There are several tables available for customers who want to eat there. The middle of the store has a nice selection of Hawaiian snacks to browse, while the refrigerator along the opposite wall is stocked with drinks and a few side dishes, including kimchi, available for purchase. On this visit, we ordered the Shoyu Ahi Bowl with greens, the Hawaiian Style Ahi Bowl with greens, and the Kalua Pork & Cabbage plate. The Kalua Pork & Cabbage was the standout. It came with macaroni salad and rice, the portion was generous, the pork was tender, and the cabbage was soft, well-seasoned, and tasty. The ahi itself had a great texture and tasted fresh. However, both the Shoyu Ahi and Hawaiian Style Ahi bowls were already well-marinated, and the greens were dressed with the same sweet soy based sauce. The combination made the bowls a bit too salty and sauce heavy, which overpowered the natural flavor of the fish. By the time we finished our bowls, we found ourselves reaching for coconut water to help balance the saltiness. Overall, we enjoyed our visit. The restaurant was clean, the staff was efficient, and the Kalua Pork & Cabbage was definitely worth ordering. I just wish the ahi bowls had a lighter touch with the sauce so the freshness of the fish could really shine. We'd be happy to come back and try some of the other menu items. :)

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    Bundow Boba

    Bundow Boba

    4.3
    (28 reviews)
    0.8 mi

    This location experienced some serious ownership changes and now we have Bundow Boba. Location is…read moregreat, next to martial one, C2 tutoring center, gym, and a spa, not far away from trader Joe. Kiddos and I dropped by after a tutoring assessment session next door. The store comes with a strong smell... it smells like a fast food store. Orders are placed on a tablet. My kids were able to do it on their own. We got a boba tea and an egg waffle. There is a claw machine (with good toy options) on site. Food takes a long time though for a fast food joint.... 10 min and a bit more. Stuff was good. Not too much artificial flavor chemical secret weapon. I tried my kids' orders and they are pretty decent. Staff are friendly. Good place for kiddos.

    Like many others, I was sad to see eggettes close. Saw this…read moreplace open in place and decided to give it a try. You can still see remnants of eggettes in the shop. They definitely have a pretty big menu. Ive tried their reg milk tea, protein milk tea, and PBJ milk tea. Milk tea was like good, standard milk tea. Their honey boba is really good. Was surprised to see the protein milk tea. Was kind expecting to taste of protein to be overwhelming, but surprisingly it's decent. They have reg milk tea flavor, matcha, and taro. Not sure if they are using the boba flavor protein powder you see on Instagram, but it does the job. Like the person helping me out, it taste 80% like a reg drink. The PBJ one was a interesting drink that I had to try. It also didn't disappoint. Mainly peanut butter but has the jam sweetness at the end.

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    Mango Fruity Matcha Latte
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    Suzanne's Cake & Pastry

    Suzanne's Cake & Pastry

    4.0
    (327 reviews)
    0.4 mi
    $

    Pork Sung roll was delicious. It had more pork sung in the roll than the one at Simply Cake and…read moreoverall tasted better, so I'd come back here for that. Taro bread was delicious. There was also a red bean/mochi bread that was interesting. I probably wouldn't get this again, but good to try. I'm curious to try the other steamed buns that are $8-9/per container of four. Portuguese egg tarts were $3.75/per which is a little expensive imo. We'll be back some day.

    Portuguese egg tarts and regular egg tarts here weren't anything special. The Portuguese ones have…read morea decent flaky crust and creamy custard, but they're missing that wow factor--kinda bland compared to the real deal. Regular HK-style ones are just okay too, nothing standout. Not cheap either (around $3 each these days?), but I guess you're paying for convenience on the Peninsula. That said, it's not bad at all, and when you're in San Bruno/Millbrae and don't feel like driving into SF Chinatown, this is one of the better local options. Not too many solid Chinese bakeries around here, so it fills the gap without being a total letdown. Best egg tarts are still at Golden Gate Bakery in SF Chinatown--no contest. Theirs have that perfect silky, jiggly custard and buttery crust that makes you want to go back immediately. Suzanne's is fine for a quick fix, but if you can make the trip, skip this and head to GG Bakery instead. Solid neighborhood spot if you're lazy like me and want something nearby, but don't expect it to blow your mind.

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    Crumbl - Millbrae - bakeries - Updated July 2026

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