Usually always in stock super friendly and helpful. Very helpful at counter when needing help or questions about cookies. read more

hit or miss mostly, some days it's really good and others it lacks completely. I only really go when I've been craving it for a while. usually do mobile pick up but it's never ready when I arrive lol. read more

First time at this location and we were very happy with our visit! The staff was very friendly and helpful with our order. The quality was great. Would recommend read more

Crumbl - Metro - Pickup - Bakeries Near Me - Phoenix, Arizona

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Let's say the choices can be overwhelming! I picked up a dozen to go. The choices are both awesome and daunting. The staff was very busy and didn't really greet us. Fortunately my daughter-in-law is a frequent visitor and knew how to place the order and make recommendations. Overall, amazing cookies. read more

Crumbl - Metro - A dozen mini cookies - Bakeries Near Me - Phoenix, Arizona

Such a quick and kind service helped me right away and we're able to get me on my way. Super quick.

Fun flavors to try and new ones each and every week. Love the seasonal flavors! a bit expensive but huge cookies!

Crumbl is my go to for cookies. My favorite is the pink sugar cookie. I order ahead and pick up.

My skillet cookie was green and started tasting disgusting when the green part was eaten. read more

Crumbl - Metro - Bakeries Near Me - Phoenix, Arizona

Had a bit of an interesting and mixed experience here. First off, the place was pretty dirty inside and outside. My girlfriend and I went in to order cookies and stood at the register for a good 5, 10 minutes before being asked to what we wanted (there was no one else in line). Then, it took a bit of a while to get our cookies once ordered. However, the worker included a free third cookie, which was very nice. read more

First time walking into this business with no idea what I was in for. Was excited to try crumbl with my kids. Stood at the counter waiting for help and received zero greetings from staff. Finally realized there were kiosks to place my order on so I did and just waited. Was handed my order with zero interaction from employees. This was horrible service. Not a very friendly first experience. The cookies were great. read more

The Staff is Friendly. Clean Store. Quick Service. Delicious Cookies. I would recommend this location.

Excellent delivery services and pricing. I love that the menu changes to get more variety for everyone one the list.

10/10 cookies, so fresh and delicious. These were all good and didn't disappoint. Service was not so great, cashier was pretty lazy and kind of stupid. Interior is nice and clean. It was kind of stinky in there and the IPad self checkouts were broken and dirty. The place was full of customers but only two employees, 1 at front and 1 in the back, very very slow service. Cookies were still good though. Maybe it's not always like this, maybe today was a bad day. read more

Crumbl - Metro - Crumbl 4-Pack - Bakeries Near Me - Phoenix, Arizona

Yummy cookies and great service. The store was clean and everyone was super nice. Will visit this location again.

Amazing cookies! Service is absolutely wonderful!! Ambiance is terrific!! Delicious presentation!!

The employees are really nice very very polite and I love other cookies Can I wait and I do recommend them family and friends and I hope everyone loves and tries her cookies they are the best read more

Not so friendly staff walked in for a pick up I understand it was busy but for them to yell we r sold out of Dubi cookies while I had a mobile order was not professional read more

My sister loves this place, so for her birthday, I drove in a storm to get there last night. I spent over $60.00 for 13 cookies. I ordered 3 sets of 4 packs cookies and a single cookie for the homeless guy outside. While I was waiting they came to me twice to tell me that they were out of the cookies I ordered on the platform. They were not gentle with the cookies, and a few were broke when I got home. The worst part is, the crew that were picking up cookies and sniffing them. What? They would put them back on the racks! I about lost it when they were going to give me one of those cookies. Thank Goodness she saw me watching. The sad things was, I wanted to order more for my work, but no one would help me. Worst 1st experience - last experience! Which is sad, because this place has amazing potential. read more

My cookie was not fully cooked it was literally doughy it was disgusting I threw it away

These cookies didnt taste like they were cooked all the way. And the presentation was sloppy as well as customer service not welcoming read more

Crumbl - Metro - Bakeries Near Me - Phoenix, Arizona

Great cookies. Love the cornbread, Kentucky butter and crispy treats! Also love the mini choice now!

i love this place !! such good customer service !!!! the food is amazing. and not far from my home

They did great! quick service and friend people would totally recommend visiting this location

We came in at 8:55 today October 29th to get a chocolate chip cookie. We waited 30 mins because they didn't have any ready just to get a raw cookie... the service was slow, the cookie was raw. I'm honestly done with crumbl. Your employees don't care. read more

Crumbl - Metro - Raw chocolate chip cookie - Bakeries Near Me - Phoenix, Arizona

I ordered 2 cookies and they were out of both. They told me after I ordered and spent my money. They didn't offer to give me an extra cookie or any sort of compensation. read more

I received my order of Crumbl cookies last night and they looked horrible. The staff who worked last night did not care about Crumbl's reputation at all. Such a shame. I've ordered before and they have been fantastic. But last night makes me not want to order from them again. I did receive a refund. I believe the crew is giving me the runaround not letting me talk to the manager saying they will be in in the morning, and when I call, they say, "no, the manager is not in today. For sure they will be in tomorrow morning." I think the manager needs to see what staff is sending out when they are not there. Their cookies have been amazing in the past. Now I wonder. read more

Crumbl - Metro - The Crumbl Metro team did a disgraceful job last night. I am a long-time customer, and this is what my order looked like. - Bakeries Near Me - Phoenix, Arizona

Placed an order for curbside pick up after a family day swimming and we only had wet swimsuits on, couldn't go inside - waited outside for a good 30+ minutes only to send my son inside to get them because they did not answer the phone when we called 3-4 different times. When he went in they hadn't even made the order yet, it was not busy there was no one there for a good 20 minutes. There was 4+ people there. read more

One sweet trip on the books for this location. Dropped in yesterday with a mobile app order. As soon as I got there I let them know I was there. Walked in and they were boxing up my order. The location had the fabulous cookie smell and friendly service the moment you walked through the door. My order was picture perfect. The cookies were too. Will stop by again. read more

Crumbl - Metro - Bakeries Near Me - Phoenix, Arizona

Rly nice and clean a bit slow but they doing the best they can so that's all tha matters

Quick and friendly service from all the staff. Clean location Great cookies Highly recommend read more

Very great service and it's my go to crumbl !. Definitely worth checking out. Their cookies always taste home made and freshly baked

Always something new to try, love this place! Best cookie spot in town. Everyone who works here is also friendly, and the environment is tidy and welcoming. read more

We went last night at 7pm. They were out of half of the cookies. No brownie peanutbutter no cheesecake or strawberry shortcake. It was very disappointing. We left with 3 chocolate chip and a waffle cookie. The waffle cookie was nothing to write home about. Tasted like a basic vanilla cookie base with a ball of frosting in the center and a condiment cup of pancake syrup. It was very disappointing. They had 4 people working so I can not understand why they were out of so many of the options. read more

Best crumbl ever, always getting cookies from there. Staff here is great and my order is always right, best cookie of all time is definitely the cornbread cookie. Nice clean restauran. read more

I hate writing bad reviews but! SO MUCH hype about CC that my expectations were sky high. I've been hearing @ these cookies for the last year. Finally! On a break from work near Metrocenter, I popped in to buy a 4-pack to go: two Snickerdoodles & two Milk Chocolate Chip cookies. Yes they're big. Yes they're served warm. No they did not taste delicious. Snickerdoodle Raw in the middle & just bland. Milk Chocolate Chip w/ Nuts Cooked but no distinguishing flavor, again bland even though they had texture. While I prefer semi sweet. If these were delicious regardless of that detail, I'd say so, but they were not... Bottom line: I didn't bite into these & roll on the floor in ecstasy, as I was led to believe I would! As I've mentioned in previous reviews, I'm a baker & come from a family of bakers, so we have especially high standards. I also shared w/ my neighbor, another kick a** baker, & she was in no way "wowed." The girl who helped me was nice & answered all my questions, so appreciate that. Cookies are served in long pink boxes, like for a dozen long-stemmed roses, but me wanted crazy good cookies, like Cookie Monster! Maybe another location - b/c they are franchises - would have better, but soooooo underwhelmed... read more

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Staff is a bunch of young people with no real customer service skills. The desserts are always hit and miss at this location because again these young people just need jobs, but they're not bakers or trained to make delicious desserts. I hate this is the closest location to home because it truly makes me not even want crumbl read more

We ordered over one hour ahead and when we came to location, we were a little early for our scheduled pick up time, but we had asked on of the employees behind the counter and she told us not to worry just give her a few minutes to do the people ahead and she would have ours done, proceeded to wait about 47 minutes and were told that they had cookies coming out of the oven and it would just be another 5 minutes for the cooling to be done and our order would be out, proceeded to go about 20-30 minutes and were told they ran out of some of the cookies we ordered which is weird being that we had places our order way ahead and we started to watch as people walked in paced their order (some same size as ours) and would have their order handed to them and put way before... if we knew this was the case why order ahead and not just walk in and order if they will ignore the ones places ahead... worst part is the fact that the cookie they decided to tell us sold out is one that we watched them make a couple times to people who walked in to place their order and pick up same time... its sad when we ordered the cookies 2 hours ahead and yet people who walked in to order past us as we already checked in with them were able to get them and we were told they ran out... really disappointed as we have loved coming to this location for years previously... read more

Easy ordering online and great delivery. We love Crmbl and especially that they deliver now!

Early yesterday morning our door bell rang so I went to answer our front door. When I opened the door a young lady was at the door holding a pink box. I said good morning to her and she responded with a good morning as well. She was making a delivery and once I confirmed that I was the person to who the pink box was for she handed the pink box to me. On the pink box it read "Crumbl Cookies" with the little character with the chefs hat and what resembles a mustache. The cookie box was part of an anniversary gift from our family which to us represents have a sweet year. I have to confess even though we have had "Crumbl Cookies" delivered before this was an unexpected surprise. When we opened the box it had six big delicious looking cookies inside. It contained a two chocolate chip, key lime, churro, pink sugar and a chocolate cookie! We have had cookies from "Crumbl" before and we have never been disappointed. If by chance you happen to experience their delicious flavors take a gander and check to see if they have your favorite cookie available. Their cookies are kind of big in size but one is enough for two people. After all I do consider myself to be somewhat of a "Cookie Monster" myself. read more

Crumbl - Metro - Crumbl Cookies pink box! - Bakeries Near Me - Phoenix, Arizona

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I don't really order from here, but out of curiosity on the strawberry skillet, I ordered it. A mistake was made and I was given the wrong one. Initially I was upset, but the staff took care of me and made up for it. The Strawberry skillet was a literal foodgasm explosion with every bite. Totally worth it. read more