Have been coming to this Crumbl cookies for years now. They bless our church ministry! Makenna and team are always hospitable and accommodating! Highly recommended! Always great cookies and selection!! read more

We ordered the Minecraft limited-edition collection on 9/1, and unfortunately the quality of what we received was extremely disappointing. One of the cakes was completely split in half, another item had toppings/frosting that looked very haphazardly applied, another was also cracked snd missing it's topper, and the lemon cookie was cracking through the base. The whole order honestly looked tossed in the box. Several of the items looked damaged or poorly assembled rather than like a special limited-edition collection. I've attached photos of the actual order. I contacted Crumbl customer support about the problem and was instructed to contact the store directly. On 9/3, I emailed the store/manager with photos and a detailed explanation of what happened. I purposely waited before leaving a review because I wanted to give the store a chance to respond and make things right. It is now 9/23, nearly three weeks later, and I have received no response at all. I absolutely understand that mistakes can happen with food orders, and I would have been much more understanding if someone had simply responded and tried to resolve the issue. At this point, though, the combination of the poor condition of a fairly expensive specialty order and the complete lack of customer service afterward has been very disappointing. read more

Crumbl - Roseville - Limited Edition Minecraft Cookies that are cracked and poorly decorated and boxed. - Bakeries Near Me - Roseville, California

I'm not new to Crumbl but never been to this location. I ordered a bunch of minis to share with family. They were supposed to come to the car, after no one came out for 10 mins, I went inside. The bakery does not look up to code with cleanliness. The cookies tasted and looked nothing like the photos. Most were hard as a rock, not chilled as the description describes. The size difference was also so strange considering it's a professional bakery. I complained to management after spending $47 and not be satisfied. They took 4 days to get back to me and provided me with a 4 pack that I must use with 1 month of receiving the email. But with how terrible the experience was, I won't be using it and won't be going back to this store. Go to a different Crumbl if you really want these cookies. Terrible service and customer service even after the pick up. read more

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Customer service fabulous! The Gentlemen who helped definitely knew how to communicate kindly with customers . The cookie's are delicious! If you want instant diabetes this is the place j/k! But seriously this place will satisfy that sweet tooth! Heck it might even Cure it! read more

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Easily the dirtiest and run down looking crumbl I've been to. Walked in on July 18th and the women working were too busy talking to each other to be friendly to a customer. They have one dirty and busted looking monitor that is functioning and that's how I ordered. I was honestly shocked to see a crumbl cookie business that looked that bad. The Pink Sugar cookie was horrible. I could hardly pick it up because it was falling apart. It was a mess! Not sure what happened to that dough but it was a crumbly disaster. The other cookies I got were good though. I won't go back to this location. I don't think they're interested in cleaning up their act from past comments I read on here. They like running the way they do and looking the way they do. Oh well, I'll go to the location off the 80 next time. read more

After a week I'm back here at Crumbl Roseville because of their Dubail Chocolate and it was so good not that sweet at all! I'm looking forward for their thanksgiving week menu because Im pretty sure another bomb flavors of cookies. read more

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I've been to several different Crumbl locations, & unfortunately this spot was the least friendly customer service experience. No one acknowledged us when we entered & the cookie box was handed over in a perfunctory way. Only one of the 2 screens was working to order from. Granted, we went on a windy day, but a large amount of leaves had accumulated inside the front door & could have used some attention. We ordered cookie flavors that we've had before, but found these versions to not be as nicely done. The Galaxy Brownie presentation was sloppier. The filling of the Mallow Sandwich wasn't mixed as well with big clumps of yellowish cream & white cream instead of being more homogeneous. All in all, the cookies still tasted good, but I will opt to go to other locations in the future. read more

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Love the options on a weekly basis. Great for special occasions and holidays. Lots of choices to appeal to the whole family

When I visited, the workers seemed extremely rushed to get me out of there even though they did close for another 8-10 minutes. I received a dirty box and dirty label (circled in red in the picture uploaded), somewhat-messy placement of the cookies in the box, and was forced to pay for two empty boxes even though other locations give me them for free if I'm splitting the box with other individuals who were also present. I am highly dissatisfied with my purchase and this location and will be leaving a review. I left the girl who assisted us a $2 tip and now I wish I could take it back since she clearly didn't want to be working at the time. Will not be returning to this location and definitely would not recommend. VERY unwelcoming, messy, and overall, terrible experience. read more

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I've been having an obsession here lately! This is my 4th week in a row getting trying out the new cookies here. Get here earlier, this place is always packed around 5pm-6pm due to their rush from soccer moms and kids getting out of school. I would suggest ordering in person as well. On a very busy week, I went in around 5:30pm and the crowd was full with online orders and people waiting 20-30 mins over their pick up time. However, I walked in and ordered in-store and was able to get my order of all cookies within 10 mins. The story is very busy and the employees are always very friendly and busy. The store is bright and airy, clean. read more

Crumbl - Roseville - Tres leches cake - Bakeries Near Me - Roseville, California

I would give negative stars if I could!! Wow! If you appreciate great customer service AVOID THE STANFORD RANCH LOCATION! By far the rudest "super woke" ignorant employees on the planet! The smugness fill the store. Below is a photo of my order. Cookies/Cakes were smashed together. I called and all I asked them to remake it, and they refused. The girl who answered told me to call DoorDash. I explained that I did not order through DoorDash, I ordered through my Crumbl app. She kept arguing with me and repeatedly telling me to call a 3rd party service...I was getting very frustrated trying to explain that I had nothing to show a delivery service that I didn't go through. Then she hung up on me! So I drove to the store and asked for the name of the employee who was being extremely condescending to us, and I was told no, she "legally" didnt have to give her name. Then another employee chimed in about how DISRESPECTFUL it was for me to ask her for her name! Seriously? So then I asked for the managers name. I was told there is not a manager for this location. So then I asked for the owners name. At such time, a third employee walks behind a wall where I can still hear her, calls someone and tells them that I am cussing them out and being rude. Here's the problem for them. My husband was openly recording the entire interaction! SAVE YOURSELF THE MISERY AND GO TO A DIFFERENT LOCATION! The atmosphere is TOXIC and with service like that I predict they'll be out of business soon! read more

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Honestly- I'm done with Crumbl. Over the years, it has become my absolute favorite! I have the app on my personal phone and on my work phone. I'm always sending it for delivery. Dad's birthday in Tennessee? Send him cookies. Your kid is feeling sick? No worries I'll send you some cookies. I even have a crumble Christmas sweater and belt bag. My friends sent me memes about this store, and I am known to all my friends as the Crumbl lover. But over the past year, the customer service, especially at the store and in the citrus high store has been absolutely terrible. Yesterday we came into this location and it was pretty busy, there was a bunch of girls that had come in after their basketball game. They were each ordering one individual cookie. So no problem, I waited very patiently. I was super excited to get a cookie for my kids after their own basketball game and so I waited patiently. The woman at the counter didn't acknowledge me. She helped five people in front of me, and then when I walked up to the register, she turned around without even looking at me. No worries, I figured I understood what was going on, she had got a lot of orders so she turned around to help her worker behind the counter get caught up. So again.... I was very patient. I just really wanted a cookie and I was happy to be there. I watched as this woman moved as slow as cold molasses. She hates her job and she was not happy to be there. She had no regard for anyone or the fact that they were spending five dollars a cookie. Without even acknowledging my presence, she just then walks up to me, after delivering three cookies and turns the screen around towards me and says you can order here without even making eye contact .... Well, at that point was at the end of my patience. It was very clear that I could order at the screen, but I stood in line because I had some specific questions about the cookies and if they could do a specific order. I wasn't in the mood to spend $25 maybe 30 on cookies with this woman so I just walked out Deuces. read more

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Went in today to get my birthday reward. The customer service was fantastic! Crumbl never disappoints. Cannot wait to eat this cookie with some cold milk ! read more

Crumbl - Roseville - Bakeries Near Me - Roseville, California

I love that the cookies are served warm. $4.99 for a large cookie is not cheap. I like the chocolate chip cookie. The Blueberry Muffin cookie was too sweet to me. I am hoping to try the Tres Leches individual cookie one day. The family size Tres Leches cake for $29.99 is available this week for Cinco de Mayo 2024. This Stanford Ranch location near Dick's Sporting Goods, McDonald's, and Raku Sushi seems to prefer you use the self-service kiosk to place orders. To earn rewards points, you enter your phone number. There is no indoor or outdoor dining. Just take your cookies in pretty pink boxes to go. read more

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We love crumbl cookies they are always so yummy and fun getting new flavors every week. So much so, we wanted to get them for our wedding dessert! Almost $500 for 180 cookies is very pricy at $2.50 a cookie but we wanted them so that's the piece we paid. I was very disappointed with the service we received on 9/14/25 picking up the cookies at the Stanford ranch location. I said pick up order for *blank* the girl looked at me handed them over and walks away I said have a good day she mumbles back. I had $40 cash tip to hand her when I got them and she didn't help me with the door or anything watching me struggle to open it and did say a peep to me. I put the money back in my pocket and didn't give her anything when would I? I spent $500 on cookies I'll just keep the extra tip money. It's very frustrating to get that service and pay that much .. read more

Ordered a 6-pack online, which included a cookie with a $.99 upcharge. Received four of my requested cookies and two cookies I purposely did not order. Ignoring the fact that I could have had an allergy or dietary reason for not ordering that cookie in the first place, the unwanted substitution also removed my $.99 more expensive cookie. So I'm out $.99 and two cookies. I called the store (since it was a delivery), and no one answers their phone. I wouldn't be so frustrated, except it's the second time it's happened at this store location. read more

Crumbl - Roseville - Bakeries Near Me - Roseville, California

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Worst service ever. The two young ladies working there, couldn't even bother to turn around when I walked into the store. One of them asked if I had ordered online and I said no. She turned around and continued on with her online orders and ignored me. I asked if I was supposed to just use the computer and order them or if I could order from them. They were totally put out and rude. I asked if they preferred people not to come in and just order online and they said no but their faces indicated that they don't want people coming into their store. Cookies were great. But I won't be back. read more

Delightful indulgence We come here once in a while for their yummy cookies but lately I've been coming here more to claim my free cookie. Crumbl Cookies is a sponsor for the Sacramento Kings and fans can claim a free cookie when the opposing team misses two free throws for common fouls during a Kings basketball game. This location participates in the promo and is closest location to me so I come here to claim my free chocolate chip cookie. The promo is for a chocolate chip cookie only (you will have no other choice of flavors). The cookies are impressive in size, something like 4" in diameter (probably with slight variations depending on the cookie) and they are freshly baked, soft, and delicious. Different flavors rotate weekly but the chocolate chip is always available. I love the crispy edges and soft, gooey center. Unfortunately, my waistline isn't too happy. The employees are always friendly each time I've come here. This Crumbl location is in the same area as Black Bear Diner on Stanford Ranch Road. Review #3227 read more

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My daughter loves it here super clean and friendly! Cookies are always soft and just right!

Amazinggggg! Best quality crumbl I've gotten around Sacramento!! The aloha pie was tooo dieee for read more

Crumbl - Roseville - Best quality crumbl I've gotten around Sacramento! The Aloha pie was too dieee for - Bakeries Near Me - Roseville, California

Crumbl cookies hit with that warm, buttery aroma that makes you pause mid‑sentence and reconsider your life choices in the best way. There really are no bad picks on that menu--every cookie feels like it's showing up to impress. It's the kind of place where you walk in for "just one" and walk out wondering how that pink box got so full. read more

Delicious cookies. Great variety live them. My kids love them. Close and convenient. Love the weekly change

Cookies are always good. Service needs some improvement. Bought 10 cookies and paid over $50 to be precise $51.88 instead of them suggestion doing a 4 pack and 6 pack pricing Bailey charges me 10 singles. Didn't feel welcome, all 4 staff members just ignored me. If the owner is reading this please train your staff on customer service. Power to the consumers now as we are all price shopping. read more

Always. So. Good. These cookies are so good, you HAVE to try one, if not four. Or six. They're. SO. GOOD read more

Came for a little snacky snack. Anytime they have strawberry on the menu, you best believe I'm here! Literally the best cookies. read more

Crumbl - Roseville - Bakeries Near Me - Roseville, California

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Yummy cookies. Good and quick service. Ordered delivery and cookies came fresh. I'll order again.

Picked up a delicious pink box yesterday for the grandkids. I couldn't resist either! Chocolate Milkshake soooo yummy:) read more

Came here with my family after dinner for a quick dessert. The staff were very nice and patience as our kids decided what they wanted. The place was a little messy but felt like a bakery so it didn't bother me at all. Not like trashed or dirty but a working kitchen messy. The we got 3 mini cookies and they were so good. Soft in the middle and crunchy on the ends. Just perfect how I like them. Will be back the next time I have a craving for a chocolate chip cookie. read more

Amazing cookies! Service is always fast and kind employees. Very cozy and welcoming environment! Always recommend to anyone who wants a sweet cookie! read more

this Crumbl cookie was a little bit smaller than the one in Rancho. But of course, the cookies were the same. And the young lady that was working was friendly. read more

Prices are crazy and the cookies are hit or miss. I like the variety of flavor options though

The cookies themselves were good! However, the girls working were unprofessional. We stood at the counter for a few minutes while they sat on their phones not speaking to us. I ended up ordering off the single available I-Pad after they ignored us. Just a generally bad visit. :( read more

We love going to crumbl. It's always so fresh and we love the changing menu but with the OG cookies as a staple. They are pricey but every so often it's fun to splurge. They are very cakey and flourery. That's why we always cut the cookies in fours. We are a family of four so it's fun to taste more than one. They are very filling but fulfill that sweet craving. The staff is always super quick and very friendly. It's a treat for sure!! read more

Best cookies! Pink sugar cookie with almond extract is the bomb. It comes refrigerated.

Love love love these cookies! they are so creative with all of the flavors they have! I'm only sad when I can't get a flavor in time before it goes out! read more

Taste so good it's the best cookie I've ever had like it's like heaven in my mouth the best thing ever

They do a pretty good job making sure the cookies are baked all the way and the decorations are always nice

I've been to Crumbl Cookies a few times and time to leave a review. They're located at the corner of Stanford Ranch & Fairway Dr. across the parking lot from Black Bear Diner. The location is pretty central but the issue is parking and traffic. I'm not big on sweet sugary cookies but my kids are and every now and then they bug me to treat them to Crumbl Cookies. The one cookie I tried and liked was Mom's Recipe. It has chocolate chip, peanut butter and oatmeal. Service is fairly quick but tonight their system was down and had to order trough the app. Interior is nice and very clean. The workers can be a little more welcoming and friendly. One of my complaints is cost... $5 dollar a single cookie but if you buy four it comes to $4 each. Here's my final take. Cookies 4 stars Location 4 stars Service 4 stars read more

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1st timer... Overall experience was good. Staff wasn't friendly at all. When asked I could a question was like a was bothering then. Will try another location. Hopefully better customer service. read more

I love Crumbl! This is a very clean location. Staff is very nice and welcoming and its not too busy.