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    Crumbl - Saugus

    3.6 (61 reviews)
    Open 8:00 am - 10:00 pm
    Updated 2 months ago

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    Amy M.

    Love this cookie shop! Definitely worth the money. The classic pink sugar is my favorite. Also the purple star cookie did the guts tour was outstanding. Their cakes are ok. I prefer the cookies. I wish they had a few more to cookies to choose from each week. Their cookies are always fresh.

    Annilyn T.

    It's a cute place just off route 1! Nice little bakery with super delicious cookies, not to mention the cookies are huuuuugggeee! They also have a smaller ones but why not go big, right? I went and tried 3 flavors. They were nice and warm from the box. It was nice and soft and not too sweet. I would go next time when given a chance. They have different flavors every week so I'll try to check it out every time.

    Crumbl cookies

    My daughter is obsessed with Crumbl Cookies! Soft, chewy, and ridiculously delicious, these gourmet treats are worth every bite. Unique flavors, stunning presentation, and a cookie box that's almost too pretty to open (almost!). Crumbl has raised the cookie game - 10/10 would recommend

    What they offered this week!
    Ryan T.

    With two new locations opening up in Massachusetts I had to go see what the hype was about. With the first being near The Boarder Cafe on Route 1 and the second addition being in Station Landing. Myself being an avid cookie lover - I can appreciate a good cookie. What's a good cookie to me? Well it's a combination of things ... the texture; crispy on the outside and gooey on the inside, sweet but not too sweet, unique flavors, and a good price point. Here at Crumbl Cookies that's exactly what they have! After speaking with the very kind staff - I learned that each and every week they produce 4 new signature flavors where you have to get it that week or you'll miss out. Besides their 4 constantly changing flavors they do have 2 flavors they keep steady in their rotation: Milk Chocolate Chip (served warm) and their Classic Sugar Cookie (served chilled). This month their 4 new creations were: - Boston Cream Pie: A New England-inspired cookie topped with tasty vanilla pastry cream and a rich chocolate ganache (served chilled) - Caramel Cake: A fluffy sugar cookie smothered with sweet and smooth caramel glaze (served warm) - Snickerdoodle: Soft, yet crispy--a sweet vanilla sugar cookie coated in a sparkly cinnamon sugar crust (served warm) - Red Velvet White Chip: Your favorite cake, elevated--a dark red velvet cookie loaded with gooey white chips (served warm) When it came time to order I was torn between the 4 flavors - but the friendly staff helped me narrow down to 2: the Boston Cream Pie and the Caramel Cake. Being a Boston native - I had to try the Boston Cream Pie at about $4.50 and let me tell you, an EASY 10/10. I love that it's served chilled because it allows the tasty vanilla cream to be cooled gives the entire cookie as a whole a nice texture with every bite. The chocolate topping was a nice shell that encapsulated the vanilla cream that was cooled but still very very soft. The cookie was a very interesting take on a mix between a pastry and a pie crust. Whatever it was, it was super flalky, moist, and didn't crumbl! I looked forward to each and every bite!! SO SO GOOD. I'll have to try the Caramel Cake before the week comes to an end and the new week begins.

    A $5 rice krispy treat "cookie"
    Becky F.

    Great cookies, but for $4.95 each? Oof. I loved the sugar cookie and the chocolate chip. The fruity pebbles one was a little on the raw side, but still super tasty. I was really disappointed by the cornflake-marshmallow "cookie"- it was literally just a rice krispy treat! Definitely not worth $5. I thought it would be similar to Milk Bar's cornflake cookie, but it wasn't even a cookie! Great service all around, will probably come back if there's a special occasion

    Crumbl cookie box of 4
    Kiara V.

    These cookies were amazing! The service was great as well :) the moment you walk through the door you're greeted by all of the workers with a "Welcome to crumbl!" & you feel right at home. The inside is pink and white and very pretty for a cookie shop It is a bit pricey for cookies but they're huge cookies! Here's what they should do to get 5 stars: -Have someone on top of sweeping the floors. There were random papers crumpled on the floor and leaves all over. It makes the cute decor look dirty. (Not cute to see in pictures in either) -Have Napkins & Cutlery... I don't understand why a cookie place doesn't have napkins or plastic knives just Incase customers need to split cookies or eat them in the car. We asked for napkins and it was a whole ordeal. They gave us those hard brown napkins from the cleaning roll.... Very aesthetic lmao -Have options for milk. They only had chocolate whole milk and regular whole milk. No almond milk??? I was sad. -Lastly, provide an option for the mini cookies (which are actually regular size) for purchase as well... like a box of them (think 25 munchkins) but like a box of 10 of those. They only have them for catering events. It's unfortunate because that would be a great option for those who are unsure of flavors or maybe don't want the huge cookie they may not finish. *Overall; it was a great first time. These are just some suggestions for improvements. If they made these very small changes they would certainly get a 5 star review from me because the cookies, service, and decor are 5 star

    Sarah C.

    Been to Woburn and Metheun locations and absolutely enjoyed the cookies. When I heard that Crumbl is opening a location nearby I was super excited. I used the app to order ahead but I still had to wait a bit. In agreement with other reviewers, the cookies were undercooked. They were cold and so doughy. What happened?! They were slightly better after putting in the microwave for 20 seconds. I plan to bake the other two chocolate chip cookies for 5 more mins so they can get to the gooey and crispy consistency.

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    Always 10/10 Never leave here disappointed and the staff is very friendly and the service is quick

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    5 years ago

    Good big cookies, different flavors every week, clever idea and great old school bakery feel, great gift idea, cool personalization options

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    5 years ago

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    4 years ago

    the best cookies were all sold out! the chocolate chip one is not very good or outstanding. the ingredients could definitely be improved.

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    5 years ago

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    4 years ago

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    5 years ago

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    4 years ago

    Absolute trash. They close early and hours online are not accurate. Horrible service.

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    4 years ago

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    4 years ago

    It is good to have a cookie business back in life. Life in the 80's and 90's was Mrs Field's Cookies.

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    5 years ago

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    5 years ago

    Sooo delicious!! You will not be dissappointed. My favorite is the carrot cake. The staff is always so friendly and upbeat too.

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    5 years ago

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    5 years ago

    Some of the most lackluster "specialty store" cookies I've ever had. Overpriced and half the cookies were raw inside.

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    4 years ago

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    Crumbl - Saugus - bakeries - Updated September 2026

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