Love crumble! This location is great. We're glad to have you close by. There have been some amazing new flavors lately. Keep up the good work. I love the lemon meringue. It's almost like a pie. read more

Awesome tasting cookies actually the best and also great service .Will definitely be back

The best place for a sweet treat! service is 10/10 always, and the ambiance is to die for!

great customer service and staff was very friendly and welcoming. loved how fresh everything tasted

I love crumbl, especially the warm chocolate cookies to die for! My son also loves many of the off season favors

Love cookie crumbl just wish they didn't cost so much for a family of 8...40 a bit high to spend but definitely enjoy for a special treat

Yummy yummy First time and it was delicious! I'll try a cookie a week because they are a little expensive hehe. Definitely should try this place out though ! read more

Crumbl - Temecula - Cookie box - Bakeries Near Me - Temecula, California

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Great service the cookies are good but the cakes have honestly been a hit for me! The cake flavors so far have been so good and are a perfect little personal thank you gift for teachers and birthdays! read more

So I've ordered delivery from this location a couple of times and both times my order was wrong. The first time they forgot half the order and it was missing 6 cookies. I called the store and the manager said they can't do refunds but they would give me 6 cookies the next time I came into the store to order. She said that she kept a log and it wouldn't be a problem. I go into the store about 2 months later and was told they don't do anything like that and I was out of luck. I should have filed with my bank but it didn't occur to me they wouldn't honor their word. I gave it another try this week and once again the order was missing two cookies, the 2 cinnamon didn't have any frosting and the chocolate mousse was just a plain chocolate cookie. I had ordered three of them and clearly they forgot to finish the cookies. I will not be ordering again. I am out quite a bit of $$ from this place and it's terrible that they refuse to correct their mistakes. I should have taken more photos but here is what was supposed to be the chocolate milkshake and part of the cinnamon roll before it went into the trash. Never again!! read more

Crumbl - Temecula - Supposed to be cinnamon roll - Bakeries Near Me - Temecula, California

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Very Clean, nice staff. Cookies are made to a T and are extremely tasty. Would 10/10 recommend.

Good flavors this week, however horrible customer service. We went at 9 pm and this girl with orange, brassy hair gave us total attitude. I've never had this problem before when ordering a mini six pack but usually they ask if we want one of every flavor. She stayed quiet for a while and then asked which flavors to which we responded one of each and she remarked that there's only 5 as if we were automatically supposed to know that. She didn't even take the time to explain which ones they had, which would've taken literally 30 seconds. I then went to ask which 5 they had and she cut me off and started talking to the other girl in the back and then didn't even acknowledge me when she was done. Then when we finally ordered and went to pay I put my card in and waited for her to turn the screen around so that I could sign (usually where it prompts for a tip too) but she never did and just sighed and said "it went through" in a super rude voice. Didn't even finish taking my card out when she started taking the order of the people after us. read more

Reopened with New Ownership and so thankful it did. Love all the their cookie flavors. Best cookies in Temecula.

First time here using my birthday reward. Inside I liked the clean look of white and pink but it's also unwelcoming and sterile. I guess you're just supposed to know what to do by tapping on the screen to make a selection to start the process. I didn't like that there is no option to pay with cash. Once I placed the order, the presentation from the worker was nice! But awkward because there is no personal interaction before this point. They were out of chocolate shavings that comes with the cookie but I have nothing to compare it to, so no loss on my end. The cookie itself was underwhelming for the price, but I did like that it wasn't very sweet. I broke off a small piece to taste and put the rest in the freezer for the next day. Today the cookie tastes better frozen but still not memorable. The best thing I liked was the pink box, so maybe I'll gift a box of 4 to someone in the future but I personally won't be returning. I didn't find value in the product and business model. read more

Crumbl - Temecula - Double Chocolate Chip without chocolate shavings - Bakeries Near Me - Temecula, California

Love this place! It never disappoints.. quick pick up mobile orders. They have designated parking for pickup, so it makes it quick & easy to enjoy my cookies read more

The taste of the cookies was great and come out curbside. The store was immaculate staff was friendly

If I could give a 0 I would ... this place has every excuse in the book , which is weird because the Murrieta location is never a problem . 5 separate occasions, internet down , don't have cookies , the crew walked out , we don't have power .... I mean I guess stuff happens but like there's a point too where if it ain't running smooth something needs to be done . Which is unfortunate because of it's location . read more

Service is the worst! I either pick up or have it delivered. I ordered today a 6 pack. Door Dash calls me and states they are out of hazelnut, What do I want to do? I told for him to cancel. I was told I would have to contact them directly. I called and no one answered the phone for literally 20 minutes. A female named Monica states she was a lead and when I asked for Josh, she stated there is no one by that name. Josh is a manager. She informed me that my order was canceled and my loyalty money would be back on account and credit card refunded. I don't know if service is terrible just at this store or it's nation wide. Good product but substandard service. Doesn't matter how good a product is , if service is not up to par. read more

Ordered and paid online yesterday. Got there and they were closed. Sign on the door said my $ would be refunded. Gave them the benefit of the doubt and tried again today. Trying to get cookies for my son's birthday. Same story. I've now paid for 2 orders that I haven't gotten. No money refunded as of yet. Can they not turn off the online orders when they're closed so that we don't pay and then drive all the way over there for nothing?? There were people inside today but they ignored me at the door. I was so excited to have a Crumbl when they opened but doubt I'll be back. Ridiculous!! read more

I'm so annoyed and irritated by the staff at this crumbl cookies. Logan was terrible, and tried charging my card over 10x for a $1.50. Then making it seem like I don't have money when in reality I have plenty of money in my card. Then asking if I had cash for the $1.50. Lucky I had change. Like how your system online take my card but it not working in store and it is my problem!!! And Logan handled the situation terribly, also worst customer service I have ever seen. I was waiting to pick up an order I order online and they choose to wait 5 extra min even waiting at the pick up counter. Learn to treat your customers respectfully, and this staff did not. Austin, Logan and a girl were on staff when I visited read more

Never had a bad experience here! Although the prices have gone up to 4.99. It's still fun to come here for a little treat every incr in awhile. read more

I love the variety of cookies they offer every week. The service is always fast and the customer service is outstanding.

Worst location. Like many, my family likes the changing flavors and (at other locations) great cookies. This place is a joke. We drive by and it's closed for a week. We order online, order accepted, show up and it's closed. After that, we stop by to make sure they are open, walk in and they are sold out of everything. If the franchise has any expectations of this owner meeting Crumbl standards then it should be noted that they are failing miserably. SMH. read more

I cannot emphasize my frustration with this store location. You'll be lucky if you ever find this store open. And if it is open, they're most likely closing early like they did today. Like seriously, understaffed? I also always try calling before leaving my house to make sure they're open and i have NEVER gotten an answer. On the other hand, i think I've memorized their company song that plays over and over and the phone. Smh. read more

Crumbl - Temecula - Bakeries Near Me - Temecula, California

you guys suck!! You guys want to close at 10 or earlier every Saturday when your hours clearly state your open until midnight. So I paid online through the app at 9:40 and came down around 10:20pm. I was told by the employees inside while the door was closed that instead of just grabbing the cookie that was readily available and that I already paid for, to "just go online and get a refund instead". That's not the point!! Especially when you're standing right here, so sick of them doing this! read more

they had great cookies! Their service was really good and the atmosphere was great. Their employees were so nice and respectfu and welcoming. read more

Great cookies! Better under new ownership. Variety of cookies are amazing, there is something for everyone

I have been getting Crumbl cookies for a few years before they opened here. I love most of the cookies, but am having such an issue with the new Rancho Cal location! I hope the manager is reading this! The only thing consistent about this location is.....THE INCONSISTENCY! Seriously, you never know if they'll be open, if something is broken so they can't bake, or if they'll make a mistake with your order. But it's always one of the above. You cannot stay in business in a competitive market with this kind of service. I'm so disappointed at this point. CRUMBL TEMECULA.....YOU NEED TO GET YOUR ACT TOGETHER! I've heard from many people that the problems start with the owners, which makes sense. But, you won't last if this continues. You get 2 stars because I like some of your cookies, but you would get 0 if it was based solely on service. read more

Horrible Customer Service. 3 out of the 4 times have been very unpleasant. 1st experience was good and it has gone down hill after it. One of the visits, I ordered online for my employees and online, everything was guaranteed amd confirmed but when I arrived one of the flavors was no longer available. Business did not bother calling me to let me know. Employees seem more task focused then helping the customer. About 5 employees on floor and only 1 person dropped what they were doing to come help. Sense of urgency or customer service was not there. I won't go on but ot being a franchise owned business, you would think the owner and manager would be more involved. If they were present at store, it didn't seem like it. So disappointing because the cookie quality is great. Will need to try cookie Co and see how they are and maybe they won't disappoint. read more

Delicious cookies that are great for sharing! They always look exactly like the images on the weekly menu.

Placed an order online for 2 dozen cookies and paid for the order as instructed by the sales associate whom I spoke to twice to ensure that I received accurate information. She told me that she was going to get the prep for the cookies done that night and leave a message to the morning crew so that my cookies would be baked and ready I show up today (day after call) to pick up my order only to be told that THEY ARE ALL OUT OF COOKIES. And when I asked SHEENA one of the employees there what is the point of placing an online order her response was "THERE IS NONE." Very poor customer service. Will not be returning. It is quite obvious that they simply chose to sell my cookies. I finally received a refund for my order today 5 days later. read more

I've been to Crumbl in three different states. This particular location needs work. Service and quality of the cookies at this location is lacking. (1) consistency in the size and quality of each cookie is off, (2) when you order from the app, you don't get serviced until you actually arrive - the wait is just as long, (3) customer service needs work. The process to provide service is just not orderly- it's a bit of a mess. Especially when you order online. read more

Delicious. Crumbl cookies are always a welcome treat in my house. Always fresh, warm and delicious.

Best cookies I've ever had! Customer service is always great. I go way more often than I should

The staff was excellent and the cookies taste pretty decent. However, one time I asked the manager to replace my cookie that were uneaten, and she refused. Not sure why she couldn't accommodate the request. Thought it was a reasonable request. So that is why the 1 star read more

This store is adding a hidden and undisclosed 10% "service fee" on their orders. The fee doesn't appear on the menu and isn't disclosed. It isn't a tip that goes to employees. read more

Crumbl - Temecula - Hidden service fee charge - Bakeries Near Me - Temecula, California

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Key lime cookie fell apart and frosting was stale. Chocolate chip cookie was also stale and had way too much salt. I'm afraid to try the next two from the four pack. read more

Great cookies!! I love the kinds of cookies every week and the service at the Temecula store is wonderful

I already reviewed CRUMBL Temeku Hills with a very honest review, and stand by my review. I am attaching a picture of a comment by who I assume is the owner. Perhaps they should take the reviewS they receive and make improvements instead of trying to attack those that review them honestly. To be clear, I have eaten the cookies at Point Loma because I work down in San Diego and I stand behind my statement that their cookies are BETTER. Far better. The cookies at CRUMBL Temeku are undercooked and not well done. Perhaps corporate would like to know how owners respond to people on Yelp? Let's find out. read more

Crumbl - Temecula - Wonder who sent me this..... sounds like an owner or someone who is deeply invested - Bakeries Near Me - Temecula, California

My boyfriend went there yesterday to get me my favorite cookie of all time, snickerdoodle. It is their mystery cookie from Thursday-Saturday this week. It was 2:00 PM and they were completely sold out of it, on a Friday afternoon!!! They often sell out of cookies and don't have them in stock for the rest of the week. Go to the one in Murrieta instead. They keep their cookies in stock!!!! read more

This location is so hit or miss. I've been sold cookies, only to be told moments later that they are suddenly out and had to get a refund. They also tack on hidden fees. However, my biggest grievance is that more often than not, the cookies are under cooked and doughy in the middle. read more