the service was fast and staff was friendly. store was clean. pink sugar cookies are my favoriteread more

Anyone who says these cookies are "too sweet" is a criminal. That's the whole point of eating a…read moregiant cookie duh The service here is pretty great, they always great every single person and it's so overwhelming when they do it that it draws me in even more and i just love it . If you want diabetes or something then definitely come here once a week , i gained 600 pounds just since summer LOL (just kidding i'm lying) . The only thing I would say is that the cookies are pricey, but that's what you get when it's the greatest cookies of all time. BRING BACK THE GOLDEN OREO/COOKIES & CREAM ONE I DONT REMMEBER WHAT IT WAS ACTUALLY CALLED HUT ITS SLAPPED

TLDR: cookies = delicious, employees = nice, loitering outside the store for close to an hour =…read moreamazing experience One Friday night, my friends and I went to Dewey's to enjoy some delicious pizza. The service was superb, the atmosphere was amazing, and we had such a positive experience. But this isn't a Dewey's review so forget all that. After Dewey's, we wandered to the Crumbl next door. I had never been to Crumbl, but who could escape the TikTok videos of Crumbl cookies looking so delicious that even Chinese government officials supposedly using TikTok to spy on Americans were likely salivating at the sight of Crumbl's sugar-packed treats. However, none of us were in the mood for a cookie because we were full from the amazingly delicious Dewey's meal we had. But again, not a Dewey's review. Instead, we loitered outside the store watching others enter and exit. Perhaps mistaking us for Crumbl bouncers, a few people showed us their IDs before they entered. Others, believing we were homeless beggars, offered us cash and a steady-paying job. But finally, after 20 minutes, one of us couldn't resist the cookies and mustered up the courage to go inside. We had stood outside the store for so long, that entering the store felt taboo. The store, unsurprisingly, looked the same inside as it did from the outside. Having stood outside for so long, we were already well aware of the lay of the land, so we got right down to business. We got to know the employees who had probably watched us inspect the store for 20 minutes. Overwhelmed by the amazing line-up of cookies that could probably cause type II diabetes by simply looking at them too long, we turned to the employees for advice. The lady at the front recommended the Snickerdoodle, while the guy in the back preferred the berry trifle cake cup (which isn't a cookie, but a little product diversification never hurt anybody). They also had a shark cookie, a surprise considering shark week had ended the prior week, meaning just when Bethany Hamilton came out of hiding and into Crumbl Cookie she had to be reminded of her trauma all over again. My friend elected the Snickerdoodle cookie, and we immediately retreated outside where she so kindly shared her cookie, which was delicious. Definitely nothing to snicker about. Then, as creatures of habit, we continued to stand outside the entrance to this Crumble, happily forgetting that there was more to the world than this one strip mall in Kenwood. What happened next will never cease to amaze me. The employee, perhaps flattered that we listened to her cookie recommendation or just happy that we bothered to talk to her at all, came out with a box of four cookies and asked us if we wanted them, claiming that they had extras. Remember when I said we weren't really in the mood for cookies because we were full from the exquisite pizza? Well that went away the second the kind employee offered us those cookies. I immediately took the box from her. The way I felt holding those cookies must be the way a father feels the first time he holds his newborn child. Even though I didn't bake the cookies, I was still overwhelmed with pride and joy at the cookies I now got to call mine. Even better, we got to eat them. After they were finished, we couldn't bring ourselves to leave, so we stood outside the storefront, basking in the bright white light exuding from the sterile interior of the store. As time went on, I forgot what the world outside of Crumbl Cookie looked like. I worried that no love I received could top the love the Crumbl employees bestowed on me. TV history has seen many legendary hangout spots: Maclarens, Monk's Cafe, Central Perk, Luke's Cafe, Cheers Bar, and more. But no hang-out spot could ever top the sidewalk in front of Crumbl Cookie. I don't know if the employees loved us, or were utterly sick of our appearances defaming the front of the Crumbl, but once again our beloved employee came out with a dozen fliers for free cookies. Was this a thank you for our unwavering support of Crumbl, or a plea for us to leave the premises immediately? I am unsure but undoubtedly grateful. At this point, we had stood outside Crumbl for just under an hour, and our parents had reason to fear we had been baked into Crumbl's next cookie featuring human remains, so it was time we departed. But we will all surely remember this as the night we experienced a miracle. Jesus may have turned water into wine, but only we could turn 45 minutes outside Crumbl into 16 free cookies. And a piece of us will always reside on the sidewalk outside of Crumbl.

End of night cookies should be discounted. They were all too crispy on the edges from being old.read more

Never have had a bad experience! Staff is always nice and love the option to have them ready…read morecurbside.

My Oreo cookie was good wanted to try the cheesecake Oreo but wasn't able to get it either my free…read morerewards that I had saved for that reason

There cookies are great I love how sweet they can be and I also like how it's easy and quick for…read moreorders.

Crumbl has a love/hate relationship with most. I'm in the love category. However, I do always go…read morehome and chill all my cookies. lol I loved the raspberry cupcake cookie so much this was my 2nd trip this week. Shhhh we listen and we don't judge. Thank you so much to Aaron from this location for making my order correct quickly and upgrading my mini cookies! It's little things like this that will create return business!! The flavors I have chosen this week are semi-sweet chocolate chip 8/10, s'more 8/10 (way better than I expected), raspberry cupcake 9/10 (a little jam would have made this a 10/10) & classic pink sugar 9/10 (I have to get the small one because this frosting is thick.)

The lovely young lady made the best dirty sodas! She allowed us to be so creative. I think we named…read morethe drink after her

Never have really had a bad experience coming here. Staff is always nice and easy to get along with.read more

While getting ice cream basically at the corner/around the block I ran over here to get some…read moredelicious cookies to enjoy at a later time. They were delicious! Service was great and line moved pretty fast. You just order from a window so no real ambiance to speak of.

This is a grab and go place, no seating. The deserts are…read moreMASSIVE!! We got the chocolate chip bomb cookie and walnut brownie. Both were amazing and we loved each bite of it. The lady at the counter was so sweet and funny. I know for sure I will go back again and try some of the other deserts.

Always love Jenny's cookies ! It's always a hit when we take them to gatherings ! Love the Sweet…read moreMillie Minnie's cookies tray. They will customize the frosting color to your event . Fantastic !

I received a dozen as a gift and just tried my first Jenny's cookie. Oh My! It's dangerous having…read morethem in the house!

Cookie snob or not, you have to give it to them--this franchise is everywhere for a reason. It's…read morereliable, dependable, and always there when a cookie craving hits. I'm especially obsessed with their Chocolate Chip Cookie Thin. As someone who loves lace cookies, I really appreciate the extra crunch. It has that crisp, caramelized texture while still delivering everything you want from a classic chocolate chip cookie. The buttery cookie and balanced chocolate flavor just hit the spot every time. Sometimes you don't need anything fancy--you just want a really good chocolate chip cookie, and this one delivers. Don't take it the wrong way, I'm not a fan of every cookie of theirs. There were ones that are very questionable to me, too. But I'd just want to highlight the one I like and the one I run into their store to grab for a quick fix.

I am a non-profit 501c3. I do a lot of special things for people as far as parties and gatherings…read more Recently, I ordered from Crumbl in Mason - a very large order for an event! When got ready to serve the cookies I found a very long dark hair baked into the cookie. The next day I called Crumbl and politely explained to the manager about the cookie and how worried I was that someone else may find a hair. And how the hairy cookie/cookies tainted my event. I asked for some kind of compensation, gift card.... Something of an "I'm sorry on their end". The store manager said I'd have to speak to the district manager because she couldn't do anything for me. I called the next day (when the district manager was supposed to be in). I was told she was out and to call back. I called back a couple hours later and the district manager was supposedly still out. I then left my number as suggested by the store manager. She said she would text the district manager to call me. It's been over a week and I've had this "hairy cookie" in my purse to drop it by the store as proof. The cookie now really is "crumbled" . Idk what's happening at the Mason Crumbl. But I'd suggest visiting another store or perhaps finding another place for specialty treats for your guests!! It saddens me! Because both my husband and I work in Mason. This location is convenient for us... the specialness of a Crumbl cookie has lost its flavor!