I payed for a new washer nd dryer they deliever me a used one that smell really bad nd just discusting then i told them to take it back nd brought me one all mess up with dents Whole place is a scam don't recommend they sell you broken stuff with dents asking new price Really bad place read more

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I'm really disappointed with his service. The person came out but didn't actually fix anything on my washer, he mentioned there was no problem when clearly my washer shakes uncontrollably with almost every cycle. The issue is still the same, and I feel like my time and money were wasted. I wouldn't recommend his services to anyone based on my experience today. read more

Just went to this business and customer service was horrible. The lady which I think it's the owner was chewing something didn't even give me eye contact just like rushing me . Didn't bother to ask me how can she help me .Never going there stupid attitude read more

Sold me a refrigerator and then the night before after I made a deposit they said they wouldn't deliver it until the following Wednesday even though they skipped out on Thursday then Saturday now do you want me to wait until Wednesday... They asked for Zelle they wouldn't take a credit card and they wouldn't accept a sellers permit for our business. Incredibly difficult company. Then.. they never delivered and STOLE OUR DEPOSIT read more

Young lady says one price then the old lady ups and changes the price the place is a scam should be called dented appliances

I have an LG top freezer refrigerator. I bought three years ago brand new . The freezer worked great but the bottom was a little warm, not hot. Just a little warm. I called them to come out here and look at he told me all my wires in the freezer were burned out and I told him it was working great before you got here so I would not recommend these people that repair guy was a total scam. Messed up my fridge. worse now I had to buy a brand new one I would not recommend crew appliances at all. read more

I purchased a washer and dryer from them about 8 years ago. They forgot filter for dryer and immediately brought it to me. Also purchased a refrigerator. In 2023 also purchased a different clothes dryer works great. I will always go back to them. For people that leave negative feedback. The world doesn't revolve around you. Be patient they will get to you. read more

I purchased a stove and washer 8 years ago and they both still work perfectly! Great service, friendly and professional.

Geez. Just moved into an apartment for the first time and our freezer wasn't cold enough. We tested the seal and asked for that to be replaced. Instead they took all of the food out even tho we offered to instead, not really knowing what for (also COVID is still an issue right now) and then he messed with the freezer for a bit and left for 3 hours. We had to take our food to my parents house in order for it to not spoil and we got no ETA. We just decided to move our food after some of it was completely ruined. We eventually had to get a new freezer put in and I'm jot sure how that'll work but.. we'll see. I don't recommend. read more

I'm utterly stunned to learn how much of a bad customer service I received from this location and ACIMA employees. I can't begin to explain everything that has occur. Like I mentioned to the supervisors I spoke to; train all your employees on how to speak to customers and do not argue back. You have no respect for your paying customers. I will not be coming back and do not recommend anyone coming to buy anything here. read more

My review isn't any different from the previous reviews. This place is horrible and unprofessional. If they think you dont speak spanish( I do but they didnt know that) they will be nastier to you and talk about you as you stand there. All of their appliances do not work correctly and they are not organized. They do not answer the phone and will not come when they say they will. Do yourself a favor and DO NOT BUY ANYTHING FROM THEM. read more

I've bought a used dryer and washer there. They both work great. They have reasonable prices on the appliances and delivery and hook up. You get a warranty too so it's better than taking a chance on a private sellers stuff I think. read more

Terrible appliance tech experience. We seeked out to this place in desperate need to fix our washer. He came the next day..... stated he needed to order a part, left never came back. For the next two days He didnt answer our text or phone calls. Very unprofessional service!!!! three days after the fact he never responded to our phonecalls... we hired a second company to come and check the washer he left unfixed. The company stated cruz appliances burned out the computer of our washer when he was attempting to fix it. Terrrible . Unprofessional. Unreliable. Untrustworthy service. read more

I really appreciate them for an amazing stove I got from them. Easy payment and finish paying off in three months!. Thanks to them we have a great stove to prepare our meals. And looks brand new too. And now looking for a set of washer and dryer!!. I'm surE going back to get them thank you Cruz appliance. read more

BUYERS BEWARE!!!! just purchased a $800 refrigerator and have a non functional ice maker. Also terrible communication will not answer phones say they will arrive one day and not show up or have courtesy to call. States they do not do REFUNDS keep that in mind when purchasing. Its been a few days and have not heard anything from the to keep me updated of status of my repair. PLEASE do not give these people your business!!! read more

Worst company ever!!!!!!!!!!!!!!!!!!!! Do not use them out of their Elko, NV office! They are thieves. They took 2 months to even come to my house to fix my refrigerator and then forgot half the parts. Then took another 2 months to come out and frig still does not work. They accepted payment from the warranty company and now are refusing to come back out to finish fixing the frig. The lady that answers the phone is rude and just laughs at you when you tell her your issue. They told me the only way they will come back out is for me to file another claim so they can get paid a second time! The repair man is not even certified, he works at the mines and does this in his spare time. read more

Worst place to go to, do yourself and your wallet a favor and stay away! Got a fridge from this place and it broke down the first night we had it. Called them to inform them about the situation and that I needed immediate assistant to fix the fridge, because our food was going bad. Didn't show up until late that day. Supposedly he "fixed it" but it still wasn't working the next day. Called them again to inform them, they came by my house to drop off another fridge to use for the time being, while they have me wait for three more day's or whatever day they're available to fix my fridge that I have bought from them. All I got was an apology, no money to replace my wasted food that I've lost and spent $300 dollars on buying. read more

We've bought two refrigerators and a stove from here. They work fine. The stove was delivered with the wrong burner type which they promptly replaced. The people who work there are friendly. This is not the prettiest place, nor do they speak impeccable English, but if your looking for good selection, price, and service, I recommend them. Better to buy here with a ninety day warranty then from a private-party with no guarantee. Oh yes, they've been in business for many years. They stay in business because they do a good job. read more

We didn't end up buying an appliance here, so it's purely on the experience when we visited. The storefront itself is not terrible. Pretty big selection of refrigerators, washers, dryers and stoves/ovens. We went after business hours since they weren't listed on Yelp. They open Monday - Friday: 9am to 6pm. The owner happened to be there and allowed us to stay and look. The gentleman was really nice and helpful. When my mother tried negotiating on price and telling them that she's also in the market for a dryer(repeat business)the owners wife showed up. She was firm on price and and while she wasn't the friendliest person, she wasn't actually rude. She even commented how the majority of their business is from the southwest side of town and how they have a lot of repeat business because the quality of the work and service, my mom(the purchaser) understood. Paperwork was drawn up, so they had her name, address and phone number. My mom was going to pay with card, for whatever reason her card wasn't going through(which can sometimes happen) so my mom asks them if they are willing to to wait 15-20 while she goes to an ATM to take out cash, immediately the woman says: "oh well we're leaving already" and just 5 minutes earlier they were going to be delivering the refrigerator. So my mom says I can come back in the morning, the woman says, if you're serious, we can deliver to you so you don't have to come all the way over here(my mom lives in the Southwest side of town). This all happened last night, this morning no call. So we decided to look elsewhere as my mom was in serious need, but also on a budget. She found somewhere else who were not only friendly, but willing to work with her on price! 3pm comes around, my moms new fridge is delivered and the woman calls and asks if she's still interested, when my mom responds, she very rudely yells to her husband "she doesn't want it!" And hangs up. Like I said, I can't comment on their products, but their service was horrible and just the experience alone is reason enough not to want to go back. read more

Purchased a washer and it was promptly delivered and installed. I noticed it was leaking after the second load. I went by the store and was given an appointment for them to come look at it. The man who came was the same man who installed the washer. He is always very polite. He immediately located the problem and replaced the hose. No charge. I really like this company. Thank you. This is the third appliance I have purchased here and that are all still going strong! read more

Cruz appliance and cost less appliances are TERRIBLE! They showed up 1 1/2 hour late no phone call. When the technician finally showed up he told us we needed a part for our refrigerator to be replace and he would be right back, an hour pass. I called the technician he said give me 20mins. 45 minutes later second called, Technician said he was eating but he will go get the part now. I asked you don't have the part he replied No. I TOLD HIM TO STAY HOME AND DO NOT COME BACK! From 11am- 3:45pm nothing was done! DO NOT WASTE YOUR TIME ON EITHER COMPANIES. THERE A AFFILIATE! read more

Don't waste your time, I will be reporting them to the BBB. The place is filthy, everything is dented and broken, they don't want to give receipts for purchases, the customer service is by far the worst I've experienced in my entire life. They are so rude and make awful comments, they have random people hanging out there putting in their two cents on anything you look at and say. Oh and they don't have any warranties, and won't eat anything out for you before you purchase it. I could go on forever but they're not worth it. read more

We Purchased A Fridge From Them In December, The Bottom Part Didn't Cool So They Fixed It For Free Since It Had The 90 Day Warranty. So Now My Fridge Stopped Cooling Again, On Thursday I Sent A Text To Them I Needed Service, They Came Friday The Guy Came To Install A "New" Part Which I Didn't See Him Take It Out A Box Or Anything, He Was So Sure It Was Gonna Work. I Called Him 30 Minutes Later That Its Still The Same Its Not Working, He Said Give It Some Time & I Said"Ohkay, If Its Still Not Working By Tomorrow Can I Give You A Call He Said Yes. I Called Him Saturday He Said He Was Going Monday At 12:30, Monday Comes I Texted Him, Left Me On Read I Called Didn't Answer, So I Drove To Their Location & Asked Whats Going On, Their Son Was Actually Nice To Us, He Contacted The Guy & Answered Right Away He Said He Was Going No Later Than 8pm, HE NEVER Showed Up Made Me Miss Work For Waiting On Him. Tuesday Morning I Go Again, They Were All Outside I Was Talking To The Young Man When The Guy That "Fixed" My Fridge Approached Us & Says "I Can Just Go Get My Part Back & Give You Your Money Back, Theres No Need To Fight!" When No One Was Fighting Nor Arguing, The Young Was Explaining To Us That It Was Another Part That They Needed That They Were Waiting On It, Like Why Couldn't The Guy Explained To Us What Was Going On Instead Of Ignoring My Text & Phone Call, But No He Had To Come At Us All Rude, Very Unprofessional! That Gut Makes Their Business Look Bad, Honestly. His Attitude Made Me Take My Money Back. read more

I agree with veronica. I was wish I could rate this no stars or negative stars! Horrible service!! He came to "fix" our frig and actually made the problem WORSE!!!!!! He said the frig needed a new part so he went out to "buy" it and came back and "fixed" it and said my frig was suppose to leak water for 12 hours before it turned back to normal. But now my frig won't stop leaking and the frig doesn't even get cold..a lot of our food has gone bad! We paid him and called him back more than a dozen times and he says he'll come back and still hasn't shown up...so much for a 90 day warranty!!!! don't ever hire this guy to fix anything in your home. He'll take your money and never show up again! read more

Cruz's Appliances - BEWARE! Don't hire this guys! My frig was never like this before!!! - Appliances & Repair Near Me - Bakersfield, California

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I waited here until 5:00pm, my appt was from 3:30-4:30pm. I called again and the guy says 6:00 now. If they are not here by 6pm, I am thinking about taking them to small claims court... I have a 30 day warranty on repairs, it didnt even work on day 1! They told me to wait at least 4 hours... this is day 2. In one week if it is not resolved, I will start filing paper work for small claims court. read more

I have used Cruz's Appliances a few times. They have always done a great job. They never try to sell you something you don't need. They fix it right the first time. Their prices are very reasonable. I will definitely use them again. read more

If I could just not give them a star..I would. After everything was said and done and I reported them to the B.B.B. They said money got taken from their account. They blamed us for it. They came to our house and threaten us. We told them we had nothing to do with it. They said they would be back for the refrigerator,washer and dryer. We told them we gave the fridge away. He yelled at us but we couldn't understand him. He threaten us again. Then he left and didn't come back. I honestly think they were at the wrong house but they never came back and some nice friends gave us a working fridge. That was the last we heard of them. And we never bought anything else. We went to lowes and got the same refrigerator for about the same price and got it brand new when we saved up the money. read more

If I could give zero stars I would. Worst customer service. I've been waiting for an appointment for 3 days and they just keep telling me that they will get everything situated. Please stay away. read more

I wish there was a no star......I bought a fridge from these people and I was leaking from day one, they claim to give you 90 days warranty but I'm still waiting for them to come fix it, they give a date a time and they don't show up, I am very angry, and not to mention the girl they have working there is so RUDE!!! 4 times I spoke to the owner he promised to come fix and he didn't. Can't wait to call the better business bureau on these people. I don't recommend this business and I would say stay way from them!!!! They are liars!!!! read more

I would not recommend. Very poor customer service and their warranty means nothing if you can't get them out to fix it. Bought what we thought was a nice washer and dryer set. Once I got it home we noticed allot of rust under the washer. I wasn't too worried because I figured they must go through them to offer a 90 day warranty. After we started using the washer it has either not filled and continuously ran wasting water or it just dumped water onto the floor. Hence the rust under the machine. We've called several times for repairs. First time out they said nothing is wrong. Now we can't even get then out to fix it. It's been a week! All of this in the first 30 days. read more

Just... Don't... Bought a refrigerator and washer/dryer set. The dryer is the only thing that hasn't given us a problem. Refrigerator didn't get cold when we plugged it in and waited an entire 24 hours as suggested, washer makes an annoying clicking sound as it agitates, and water inlet valve leaked water non-stop into the wash basket. It could have easily flooded our house if we left town. Ice dispenser didn't work. They did come out and fix the warm fridge and ice maker, but not after a dozen phone calls and a no-show. Didn't show up at our scheduled repair time the 2nd time, and never answered the phone to ask where he was at (total waste of a day, and very un-courteous) Don't be tempted by cheap prices. All the refrigerators in stock aren't plugged in, and that should haven been my first red flag. If you absolutely need a cheap fridge, I would recommend having them plug it in and come back the next day to be sure that it's working. Advice: suck it up, spend the extra 30% and buy new appliances at best buy, Sears outlet, or the Home Depot. Never again, and I take it as a lesson learned in life. read more

NEVER BUY from this place!!!!! Refrigerator mess supposed to be delivered at 1:00pm didn't arrive till 10:00pm. I didn't plug it in as suggested for 3 hours and the next day still didn't work. It took them three days to come repair it and again set appointment for 11am they did not come till 3:30pm. A week later this refrigerator still DOESN'T work. They refuse to properly repair the refrigerator or return my money. I will be takin them to court. read more

Their repair service is horrible..... They take your money but never return calls. Made 5 appts after 1st visit didn't fix problem ... They were a no show and no calls to explain or resch. Called again today at 10:20 am. As I had a 10 am appt. And was told they'll be here in 10 min still waiting at 1:45. Finally had to call another repair company as was told cruz appliance used wrong parts and didn't fix the initial problem... Maybe that why no calls back....also made 2 appts for them to check out sons refrig. And were a no show at both appt times. No calls or explanation. read more

STAY AWAY!! Worse customer service ever! If I could also give them no stars I would. I will never do business with them again.