My car was broken into TODAY and I was able to get fast and professional care from Crystal Auto Glass. I called at 12pm and was told that my window was in stock. I drove all the way from Brooklyn, no one had my glass in stock and I needed same day servic. I finally got there and I was greeted by smiles and friendly faces. Everyone was helpful and reassuring, the entire install took around an hour and the price was cheaper than any quote I got in Brooklyn a $40 difference with this type of service is incredible. I'm so happy that I found this place, I would definitely recommend to anyone. read more

This place totally disappointed me. They were recommended by someone close to me who always recommends this business to his close family and friends. Someone shot a BB gun through my boyfriends rear view window. I went to Crystal for repair. After a few days of awful communication, it was installed for a discounted price (due to the relationship). Less than 2 months later, the glass shatters, which I was in the car to witness. Nothing hit it, there was no point of impact. It was poorly installed. When called, they insisted it had to be something which I was there to witness it was not. We were at a red light. Another glass repair establishment confirmed.There was a child in the car in which the glass shattered on. When called we were quoted double what was paid the first time. Why would pay double for a job poorly done the first time. Other companies were quoting 100-150 less for the same glass. Real awful experience. read more

Crystal Auto Glass - Body Shops Near Me - Staten Island, New York

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This place is a total scam, I had to get a simple window motor repair done so I figured I go to this place being that I had to do some shopping in the area. I knew what was wrong, and all I needed was a new window motor and that's it. So I acted as if i didn't know how that business worked and I also acted like I knew nothing about cars. So I watched him take out my motor and paint it black and put it back, and it only worked for a day. I went back screaming and he said he would never do such a thing. Stay away. read more

I waited 2 hours for my driver's side window to be fixed. The window was not broken, just stuck in the door and off the track. I watched 3 men rip off my panel door, jiggle the window out, use pliers to bend long flat pieces of metal in my door, and slip the window back in. They punched the panel back into the door, breaking all but 2 plastic pins meant to hold the panel up. I had to return to this place 3 times because my window would jam over and over again. I have a 15 year old German car that doesn't need to be roughed up. I spend enough maintaining it. These unprofessional people broke the driver's side speaker located on the door. The piece kept falling out. They finally glued it with black glue. This is one of the worst places I've ever been to. The female owner argued with some guy the whole time I was there. It was a personal issue that she didn't keep out of her establishment. If you drive a piece of crap, go to this auto glass shop. If you have an expensive car, don't bother. They don't know how to handle luxury cars. These ruffians caused me more problems. read more

Crystal Auto Glass is amazing. Went in with a broken windshield they had the part right away and fixed my car! They are amazing. Call and Lori will help with all your needs! Thank you again!!! read more

So disappointed in this place , from one of the best, to the worst glass repair shops . Had my Qx 50 front windshield cracked , has all sensors except heads up display one . She ordered my windshield got it the next day and installed it. Cost $475 ! Only problem was it was the wrong windshield nothing worked from my sensors lights rain sensor emergency Stopping etc !!!! One week 2 weeks 4 weeks went by still can't fix my problem! Called. Some one else problems solved in 2 days after ! They come to you to or you go to the shop ! My Q x50 Infiniti is back to normal thank you guys Bobby read more

Had a small chip in my windshield. They were very honest and told me I just needed a chip repair. I was in and out in 30 minutes. Repair seems fine. :-) read more

Awful place. Not much to say except don't trust they will do good services. Avoid this place

The work done here is amazing! Have been going here for years. Took about 45 minutes to finish a leak in my daughters windshield. They vacuumed the passenger side and let us stay in the shop while we wait. Kept us informed through everything. Thank you ! read more

Great place great experience, A rock cracked my back window. They fixed the back window It was pretty quick they even served bagels I started out in panic and they made my experience very smooth Highly recommend them especially Lori the owner!!!! read more

Terrible customer service. Dishonest. I had a crack in my windshield and it's fully covered by Geico. I called and spoke to Lori and she said that our car was too new to get the glass, that only the dealer could get the glass, but that Crystal Auto Glass doesn't like to get the glass from dealers. So I questioned her and she said they would do it but it's not what they usually do. She said they'll get the information from Geico and call me back. A week goes by and no call. I call them up and the man I spoke to Louis, immediately says 'it's not gonna happen'. When I asked what that means, he just simply said it's not gonna happen, again. He was very rude. He said call back and speak to Lori. I call Geico and find out Lori and her team never contacted Geico. Instead of just having the guts to say sorry, we don't get the glass from the dealers and we'll have to turn down the work, Lori just yessed me off and now the crack has gotten way worse because I've been waiting for this process to start and she never intended for it to. Not a great way to do business. I would avoid this place. Besides lying, they're extremely unfriendly. read more

I've gone to crystal Auto Glass plenty of times every experience was great, I first got my rear windshield replaced. I went in with a shattered windshield, the vacuumed the whole car to remove the glass and replaced it successfully with no leaks. They have me a great price and got the work done in one day. I returned a couple months later with a leaking sunroof, Hyundai charged me $2,000 and still could not fix the leak, Lori the owner is a very honest and knowledgeable owner. She knew exactly what was wrong and fixed the leak for $150. I will continue to send people to crystal Auto Glass because of their honest and great work read more

If I could give no stars, I would. My experience with Crystal Auto Glass was horrible. I needed a side view mirror for my leased 2021 Honda Accord and I called to see if they were able to provide that service. They told me they just had to order the part and they would be able to install it. A few days passed, I called to check on the status of the mirror and they didn't have the part in yet. The following day they called and said the part was in. Ok great, I set up a time to get it installed before leaving my house (I live in Jersey) and Christina tells me the installer isn't there today. She told me she'll call me when to come in. Not soon after she says to come in. I go to the facility and have the mirror installed. After leaving I notice the mirror is cut very sharply like kindergartner cutting paper. It was awful. I contacted her and told her I was unhappy with the job. She admitted the part didn't get shipped in and they just cut the mirror themselves. She said the part was on back order so I called Honda to see if they had the part, which they did. I called her back and told her Honda has the part, she then asked for my VIN number and said she'll order the part and install it without charging me anything extra. A week went by I didn't hear anything from her. I called back and and she hadn't ordered the part she asked for my VIN number again! I asked to speak with the owner, she said she would pass along my info. I never got a call. This is a month of going back and forth. I was done. I called and told them how terrible their service has been and called my bank to get my payment back. I would never deal with them again and I would caution you before doing business with them. BEWARE. read more

Had my front windshield replaced here awhile ago...good job, good price

I have to say I had a great experience, I came out of work to my car broken in to, I called a few places that could not help me till the next day. I called Crystal auto glass. They had the glass in stock, told me to come right over. My car was fixed and all the glass was cleaned up . I was out of there and on my was home in 45 minutes. The guy was so nice, even offered my coffee while I waited. Thank you Crystal auto glass, read more

We had a terrible experience. First instead of deposit they took the full price, second they promised us that it would take about 1 hour to replace the windshield on my car but instead they took 8 hours because they ordered the wrong windshield that wouldn't fit my car.Third the rubber pieces around the windshield were sticking out when they should be against the car.Fourth I had to walk there twice so see what was going on with my car because they never called me to tell me what was happening. Job was done with little care. Don't go there unless you want your car handled like crap. If I could rate them 0 stars I would. read more

Had a windshield replaced here for only $125 brand new. No leaks, perfect installation and done in an hour. A year later and no problems.

These people are terrible. If you have a piece of garbage car I guess let them do the work. If you have a nice car don't let them touch it. I got my car back with scratches all around the windshield and the fabric in the interior of the window was torn. Lori stated she would take care of it then realized that it was going to be too costly so she then changed her story to we didn't damage your car. I would call them butchers but I wouldn't want to offend any butchers out there. The worst read more

I would avoid this business by all means. I regret going here. I have a warranty for my car which covered the job that I needed done. All the warranty company asks for is that the establishment I choose pre authorizes the repair. Simple? Not for the owner Lori. She is rude, unprofessional, and just interested in taking your cash. After begging her to preauthorize on separate occasions, I finally put her on my cell phone with my company and did most of the work for her. She then told my warranty company that she already finished the job, which they had not, so that I would get screwed out of my warranty reimbursement. Her overall communication skills are terrible, and she knows nothing about customer service. Take your business elsewhere or else Lori will pride herself on making you sorry. read more

Crystal auto glass is great They fixed my 1997 acura cl windshield for a great price they beat everybodys price that i called, The gentlemen came to my house fast replace my windshield and i was very happy with the service i highly recommend crystal auto glass there fast and have very good prices. read more

Had my windshield replaced here. They left fingerprints and greasy dirt all over my interior support columns and black glue on the front of the exterior of the roof. Unprofessional, I would never return a car to a customer looking like that. Look elsewhere! read more

Just this past weekend my car was broken into and my back windshield was shattered. After asking around and getting many positive recommendations I called Crystal Auto Glass. Was able to be given a price and estimated time of the service over the phone. When I arrived my car was immediately taken in and worked on in a timely manner, and for an extremely affordable price. The customer service was great and would highly recommend them for your repairs if needed!!! Very friendly staff and great pricing read more

def agree with the other review the lady is a scam artist lies like crazy i did a windshied 2months ago went back 5 times still leaking and they get attitudes with me neva again .... stay awayyy like mike said read more