I'm writing this review specifically to get the attention of Red Star Vapor management--because…read moreafter over three months, it's clear that internal feedback is being ignored. Let's start with what isn't the problem: Brandon at the Queen Creek location was excellent. Professional, knowledgeable, calm, and respectful while dealing with a constant wave of disappointed customers. He represented your brand far better than corporate leadership currently is. Now the issue that management continues to avoid: Your stores still do not have 3% Dispo Bars, and this has been ongoing for months. While I was in the Queen Creek store for about 30 minutes, I personally watched at least 15 customers walk out after being told the same thing. This wasn't an isolated moment--it was continuous. This is no longer a supply delay. This is poor inventory planning, poor communication, and poor leadership. Employees are being forced to repeatedly apologize for decisions they don't control. Customers are being turned away in volume. Revenue is being lost in real time. And somehow this is still unresolved. If someone from management or corporate is reading this, here is what customers want to know: * Why has this gone on for over three months? * Why is there no transparency or timeline being shared in-store? * Why are frontline employees being left to absorb customer frustration? I am requesting a public response from management, not a generic copy-and-paste apology. Address the issue directly. Explain what is being done. Give customers a realistic expectation--or be honest if this product is no longer a priority. Your staff deserves better. Your customers deserve answers. And your silence at this point speaks volumes.

yes, nice group of kids. They know their stuff. Thank you team. I will be returning!!!read more

They've got everything here -- seriously, if you can name it, they probably carry it. Whether…read moreyou're a seasoned aficionado or just dabbling in the cigar world, this place has you covered. Premium cigars, humidors, cutters, lighters, even rare finds you didn't know you needed until you saw them on the shelf. The staff knows their stuff, too. Friendly, knowledgeable, and always ready to make a recommendation if you're in the mood to try something new. The vibe is chill, welcoming, and just refined enough without feeling intimidating. It's a blessing and a curse to live this close to such a well-stocked shop ...I've definitely made a few more "casual stops" than I probably should. But if you're in the area and into cigars, this place is a gem.

the gentleman who helped me today was very kind and knowledgeable. he answered all my questions and…read morehappily showed me different options around the shop, letting me know exactly how the devices worked, and any additional parts i may need for maintenance. they have an extensive selection with a very good value, everything was well priced. this place isn't the closest to home, but i will be more than willing to go out of my way based on my experience today. my new go to spot!

Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

I'm done with this shop and will not spend another penny there. The first time I came in he sold me…read morea bowl for my piece saying how strong they were and he had a customer say she drops them all the time...it's glass so it's a silly thing to say but whatever I needed one so I bought it it broke right away. I bought several pieces there that all broke very easily. I've literally never had such an issue before. There was also green coloring that came off of one and my other visits they were just rude. I had to ask for something to be wrapped... it's glass and you work in a smoke shop, respectfully I shouldn't have to ask you to wrap it. I'll spend my money elsewhere.

I've never felt so disrespected walking into a vape shop. The staff were openly rude, glued to…read moretheir phones, and made no effort to assist me. I stood there waiting while they ignored me and gossiped loudly about other employees -totally unprofessional and immature. Even more concerning, the man working the counter appeared to be under 21, which is illegal for handling vape products. He clearly had no product knowledge and seemed more interested in chatting than helping a customer. It felt like I had walked into a teenager's hangout, not a legitimate business. The entire vibe was dismissive, disrespectful, and frankly shady. If this is how they treat customers, I won't stick around to see what else they're cutting corners on. I will absolutely be finding a different shop-one that values professionalism, compliance, and basic courtesy. This place is a hard pass.

Jayden is so helpful and knowledgeable. Love this place. Highly recommend it and they get to know…read moreyou.

This establishment used to be on Ray and McQueen…read more Stopped here for incense as I always like to get them from smoke shops since they are everywhere! This one stands out because the area is growing and they are in the same parking lot as Dunkin Donuts and Filibertos. They have a variety of the skinny incense which was a plus as these are hard to find. I recommend going here for all of your needs especially since there's plenty of free parking, good food and donuts in the same lot.

This place has a wide variety for everyone. As soon as we walked in Isaiah was very cool and had a…read morechill vibe about him. He was very friendly and helpful in our purchase. This was our first time in and he made a good impression on us now becoming long term customers. He deserves a bonus $

Amazing front desk clerk. Nice people. I come here because of the service thank you******read more

DO NOT DO BUSINESS HERE…read more They let idiots run the store. They sell defective items and refuse to return them which is against the law. We bought a cartisan pen that won't pull. service is abysmal, they have no idea what they are doing or the arizona consumer laws.

Waiting in the parking lot for family to finish dinner, l saw Jvapes a couple doors down & walked…read morein. Since my arrival in town, I've been trying to offer herbals & homeopathic remedies to our OG Veteran that survived detrimental Valley Fever while in the military. I introduced a Balm to him yet seeking something edible as well. The store, layout, displays & merchandise was in a pristine fashion with a dim/starship vibe going on - the whole point I presume. I asked for Vegan Gummies with only CBD & Jason (GM) started flipped through many packages reading the ingredients. I ended up getting a few small packs of Martha Stewart's line. & then started inquiring if Snoop Dog had any products...made sense with their partnership. Not a pro at these products yet only spent $7 for two packs of Gummies. & the OG is digging the Citrus flavor & feeling some relief. Jvapes sells all things an upscale specialty shop offers, check out their website. Thanks again Jason for the insight & great service.

Came in a few days ago, selection was ok but the workers ignored me when I came in before other…read morecustomers. One of them was sitting in the other room and the other was sitting down on the job behind the counter. When I went finally to check out they told me their prices and I was shocked that they are able to sell things so much higher than things down the road.

Super happy you opened a Gravitate Smoke shop by my house. As soon as I walked in the store on Val…read moreVista and Elliott I was impressed. Huge selection of products and the store was as clean and organized as any I've been in. Abdul was super cool and helped me get what I needed and the pricing was also very favorable. I won't go anywhere else from now on. Convenience with excellent product and service. Can't ask for more than that. Thx

Can't say enough good things about this place. The employees are super helpful and very friendly…read more Want to give a special shoutout to Jayden who was working in the mesa store that day as opposed to his regular store. Very knowledgeable about the products there and made sure I got my bonus points for my purchases. He advised me that if they don't have what your looking for on their shelves, that they can order them for you. Great guy!