There are other laundromats in the area that are cleaner. Also, they put a hold on your credit card which is completely unnecessar.

HORRIBLE COSTUMER SERVICE I had an issue with overloading a machine. The issue was not the laundry mat service it was the workers that worked there. Instead of helping they insulted me. They called me mental, and whole bunch of nothings, instead they just stood there and watch me unload a machine and not say anything about it. " did not advice me to not overload the machine", and told me I crazy for overloading a machine and I was going to get asked to leave when I asked them, " why wasn't I advised not to overload." Isntead I had use 3 washing machines." And got told Fuck you as one of the workers stepped out and continued to talk about my dog. read more

West End Laundromat - Used machine water from previous from my own dirty clothes to clean the floors. The guys a sick fuxk.[owner.] He won't give refunds - Laundromat Near Me - Watertown, Massachusetts

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This laundromat is very large and has tons of parking outback and on the side unlike many laundromats in this area. There is also a walking trail outback to pass the time. Pretty clean and prices are comparable (I wouldn't say cheap). The big draw to this laundromat is they have multiple sizes of oversized washers including a couple washers that are really huge (don't know the exact size). This was exactly what I was looking for as I was able to wash a thick king sized comforter. As mentioned in other reviews they don't take coins and they put a hold on your credit card for each load of laundry. No idea why. Once the hold has passed it is difficult to figure out if you have been charged the right amount as they will combine the charges. Wish they wouldn't do this hence 4 stars. read more

Love this laundromat !! Music is always playing ,very clean and well lit . There are plenty of washing machines available in various sizes ....average to super duper family sized front loader as well as plenty of dryers . Machines are well maintained and most always in good working order if there is something out of order , it's always clearly marked ....My most favorite thing ......NO QUARTERS REQUIRED!! No more going to the bank or store and begging for a roll of quarters !! You can use your own debit card or use one of their cards and reload it . I absolutely dread going out to do laundry !! West End Laundromat makes it much less dreadful Quick and easy no hassles in and out in about an hour if you hit it at the right time It's opened 24 hours so you can pretty much take your pick read more

Update November 20, 2018... I've called the number for service to address the issues I was having and there is never an answer. To rub salt in the wound, the voicemail box is full and no messages could be left. DO NOT GO TO THIS FACILITY. November 15, 2018...I have mixed feelings about this facility. I generally try to look at things with a positive view but there are a few outstanding issues that really tweaked me at this place. I will list the positives first. Pros: 1) The location is easy to find. 2) Has ample and maintained parking. We had a snowstorm during the night with 6 inches of heavy wet snow and when I arrived at 5:30 AM it was already plowed out. Well done! 3) The whole place was impeccably clean. 4) The place was listed open 24 hours. When I pulled up however it appeared dimly lit & closed. Then I noticed the tinting on the windows. Although the lights were dim at 5:30 AM appearing to be dark, I found the door unlocked and the place open. Wonderful. I travel a lot and getting my laundry done very early in the morning is a helpful thing so that I may arrive at my work on time. 5) There are security cameras and monitoring cameras around the place so it has a sense of security to it. Cons: 1) My primary argument against this place is that although it may seem a good thing that every machine has a credit card receiver on it, the bank hold for each machine swipe is $15. If I had four loads to do that would be a $15 hold on every machine swipe washer and dryer. If I needed soap, fabric softener, bleach, and dryer sheets, it would be a machine swipe for every selection I made as well. That could amount to a minimum $300 bank hold for four loads of laundry. 2) There is a FASCARD machine where you can purchase a card (initial cost $1) to put a balance on it in order to use in the machines instead of a credit card swipe at each machine. That would seem a good thing. Then you would only have one credit card transaction. I proceeded with that option. However, after you buy the initial FASCARD card for one dollar, the options to add funds to that card do not work. There are no options on the menu. (See photos) The result is you are stuck with a card that you had to pay for that you cannot use and you still have to swipe your credit card in every laundry machine in order to get your laundry done. ANOTHER $15 hold for the $1 card. 3) There is no coin option whatsoever for anything laundry related. Vended snacks of course are only cash/coin. I imagine since this Laundromat is unattended but camera monitored that it would keep the theft rate down but it certainly limits the possibilities of getting your laundry done efficiently. 4) No wi-fi is available to customers. I was hoping to get some work done while waiting for the cycles to finish but my tablet requires Wi-Fi to operate. Most laundry facilities have available Wi-Fi. This was a disappointment. Not a huge negative but a negative all the same. Although there may be more pros than cons but the cons are significant and outweigh the positives. Overall-Badly done. If you want a place to hang out while doing your laundry and put a significant hold on your bank account, this place will meet your needs. read more

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When you think laundromat this place should come to mind. Lots of washing machines, ample dryers, a soap dispenser, change machine, under dressed people and screaming kids. It's also a tad dirty and rather depressing. But it's cheap , $2.50 to wash $.25 for 5 minutes of dryer time. read more

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This laundromat is impeccably clean. Leo does an amazing job and takes great pride in his work.

Best laundromat around, lot of washers and dryers, always clean which is a plus, has a soap machine and two change makers, plenty of parking too. read more

The two different dryers I used did not dry, even with multiple cycles of drying. I would not go back there.

For a busy laundromat, I found the machines and the common areas very clean and uncluttered. Two gentleman cleaned the areas while I was there. I complemented them, because they helped me to feel confident that this would be a good place to return to. read more

This laundromat is awful. They switched recently to "card only" machines, meaning you either have to pay with a credit card or load cash onto one of their "FasCards." It was coin-operated up until October 2018, and at this point I'm done with them. Recent visit: I wanted to load cash onto a FasCard, of course, but big surprise: there were no FasCards available on the day I was there, so I had to pay with a credit card. Swiping a credit card 10 times to get through two loads of laundry at 25 cent increments of dryer cycles was beyond scary. And, of course, they don't provide receipts for all that credit card swiping, so who knows what they'll charge me. I have no proof of what I bought, and they have my credit card number now. Could've been avoided if they just left out enough "FasCards" for everyone, but of course they couldn't be bothered and very likely just want everyone swiping away with those credit cards. NO THANKS. And it doesn't end there. I've been to this laundromat several times because it's in a convenient location -- it's always busy. Yet, for a busy laundromat, they leave out only 3 or 4 carts. That's it. You have to fight others for carts. They also recently took some chairs away at this location, so there's very few to sit in now. You also get to listen to incredibly loud music the whole time, so bring earphones if you go to this laundromat. You can plan on being elbow-to-elbow with strangers when you're there. But if you want to spare yourself all this hassle, find a much lower stress coin-op laundromat that won't ask you to swipe your credit card 10 times just to get through a few loads of laundry. That's what I plan on doing. And if you think I'm just some knucklehead that gets off on leaving bad reviews for businesses, I'll also just point out that I created my Yelp account specifically to leave this review. That's how angry I am at this business. Its owners are incompetent and have no idea how to treat customers. I will never set foot in West End Laundromat again. read more