Came here in the off season, and was surprised at how much there was to do. Alpine coaster, ropes course, and pool are definite must-see's. Staff is exceptionally friendly and everything is reasonably clean. Stayed in a hotel room, which had some of the oddest decor and layout I've ever experienced. Some mold in the bathroom, and dated decor and TV are the only reasons for knocking this down a couple pegs. Also, they know you're isolated from most things, so bring whatever you plan to eat/drink or you'll be paying for it with a hefty markup on-site. read more

ABSOLUTELY LOVE IT!!! Sorry for the over-the-top-ness, but it's a really great place :-D Firstly, good restaurants are offered, such as the thistle pub... Slightly pricey but still great. The rooms are nice too, not overdone, but not too casual. The skiing is great, anything from people on the Bunny Hill to those on the sheer cliffs known as black diamonds. Bring the family! It's a great place, and you'll definitely have fun. What's not to love? read more

I came here during the first week of January of this year with a group of 8 people. We didn't stay on the actual resort, but a few walking minutes away from the center where the restaurants, ski mountain, and spa were. We had a cabin for 15 people that we rented through a different website called www.homeaway.com. It was absolutely WONDERFUL! It was the most perfect type of cabin you want to stay in during the middle of winter. I believe my sister wanted to rent something on the actual resort, but it ended up being more expensive that way. Regardless, this review is about the actual ski resort. I am from Chicago, so we always go ski resorts closer to our home such as Wilmot or a bit further north (Cascade). I've been skiing for many years and have NEVER received such amazing service anywhere. During our first day of skiing, all of us finally rented our equipment and were getting ready to put everything on and hit the slopes. BTW, I don't know if this is always the case, but we ended up buying a 2 day ski pass (including rental and lift) on-line through their website and it ended up being $30-$40 cheaper per person. Like I said, I don't know if its always available, but you should def check it out beforehand. Anyway, we were getting ready to put on our ski boots, when the extremely friendly staff offered us help. They were so nice that I even felt uncomfortable because I have never seen such attentive service. They helped us with buckling up the boots, gave tips on what to wear and what works best in these boots, and I was even offered a bandage on the second day after a lady saw that I had a bruise from the day before. They remembered us as well (but maybe because half of us had Chicago Bears clothing on and they are all Lions fans there ;-P). A couple of the people we were with had never skied before, so they ended up taking lessons on the second day. At the age of 30 +, it is a lot harder to learn than as a kid. During the first day, they had no confidence and hated skiing, but when they were finished with their lessons on the second day, they were THRILLED at what they learned and how great the instructors were. The slopes had a variety of green, blue, and black. We kept finding new slopes and it was def not enough for only two days of skiing. Regarding food at the resort: We didn't have food at any of the restaurants because we ended up eating breakfast and dinners at our cabin, but we did have lunch breaks with delicious hot chocolate each day at their cafeteria. They serve enough food where you get full, but not too full where you can't ski anymore (chicken tenders, hot dogs, burgers, salads, etc.) Also, when we first arrived to MI, no one wanted to cook, so we ended up ordering pizza for delivery (which was made by the cafe on the resort). Turns out it was INCREDIBLY expensive (I think almost $40) for two pizza's and they were not worth it AT ALL. Spa: A-M-A-Z-I-N-G! It was the most perfect form of relaxation. Everything from the outside hot tub, to massages, to facials. The atmosphere is very calming and peaceful and you just forget about your every day lives at home. Staff is friendly as well. Oh, I forgot to mention that there is an art park about a few min driving distance from the resort. I believe its called Michigan Legacy Art Park. It's an amazing two hour hike through the forest in the winter or in the summer. Everyone should take a couple hours of their time here and check it out. Anyway, I absolutely loved this resort and cannot wait to go back! I recommend it to anyone - esp if you are a beginner/intermediate skier and have small children! read more

Crystal Mountain - Entrance to the Michigan Legacy Art Park - Hotels Near Me - Thompsonville, Michigan

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Enjoyed two days of pre-Christmas skiing at Crystal Moutain. The snow was decent, but the majority of the expert terrain was not open yet. We stayed in the Crystal Colony Inn, which was newly renovated. The room was good and the cleaning staff was excellent and very friendly. We ate dinner both nights in the Thistle Pub and Grill. The food was not bad and the waitstaff both evenings were accommodating to our dining quirks. The only unusual situation was on Monday when we called the Thistle to make a reservation for three people for dinner. The person who took the call said they had no availability for a party that large until 8:30 pm. When our daughter decided to eat earlier with friends in the area, my wife and I went over to see if we could get a seat at the bar and have dinner. Upon arriving, we found the restaurant to be almost empty and were offered seats in any of the rooms. Not sure of the issue, but it was bizarre. read more

Bestie River Course is under significant construction so not recommended to play until they are done. In addition, it is not mentioned on their web site. Also, conditions throughout the rest of the course are marginal: not water or drink cart. Bunkers had not been raked for a significant time, either by course or other players. Overall, not that enjoyable! read more

This resort did not offer much to do in summer of 2021. Hotel room itself was basic and not very comfortable. Toilet paper, bedding and towels very cheap. The one outdoor pool at the resort is great for children but not for adult relaxation. They need another pool for adults. We did enjoy the free outdoor music in the evenings. The Thistle has delicious food and nice bartenders. And the spa is the best thing at the resort. We had to stay 6 nights and won't be back. The resort is probably good for a weekend of skiing and that's it. read more

We enjoyed our time there as a family. Our dogs even joined us on this trip. They had a little of everything. Spa, outdoor water playground, indoor pool, activities, mountain slide, biking. Sleeping bear dunes was also close by. You need to check out the park if you are there and take the pierce stocking scenic route. Also, dog friendly. Definitely would go there again. read more

Nice way to start off the New Year 2010! My Girlfriend and I decided to spend the first weekend of 2010 at Crystal Mountain. I booked us a suite at the Inn and also to ski all day the following day! Side note, I paid $242 with taxes fees for everything!! Awesome deal! I'll start with the Suite! The room was so nice for just the two of us! I could of had 4 people in there and it would have been perfect! Couch, table/chairs pull down bed from wall, kitchen sink, plates, cups, silverware, bathroom with full size whirlpool tub and the our bed in its own room! We also had a balcony and with a great view of the resort and Slopes! The Resort it self was so Homey) Everything from the Bungalows, to the Suites, to the restaurants, to the Slopes fit together so nice. The Staff there was Amazing ( esp at the Inn) Made you feel welcome the moment you walk in! Now to talk about the reason we were there LOL. The Ski Slopes themselves! Not to shabby, the slopes here are perfect for just casual skiing. They have alot of intermediate hills and a bunch of black diamonds as well. If your looking for something "sick" go to Vermont or farther out west. But if your looking for a nice weekend get away with casual skiing, Crystal Mountain to a nice place togo! read more

Crystal Mountain - Hotels Near Me - Thompsonville, Michigan

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Made reservations for golf trip but the weather didn't cooperate. I was not allowed to change my date and when I asked what they had available for us to do on a rainy day, I was told there was a spa we could go to. So I thought that would work, desk clerk even said that was available but when I called to book they were closed for maintenance. Do you think they would offer a discount or even a voucher of some kind? That would be a resounding "nooooo"! And to add insult to injury, the room was very dingy, super cold, and very stinky. Wish I stayed home. I've had a much better time at a super 8 hotel. read more

Went on a Sunday and it was extremely packed and crazy. The staff seem cold and uncaring. There were children EVERYWHERE with little to no supervision. There was also a surge in people with many stopping in the middle of runs or not being mindful of people merging. Though perhaps the worse part were the unsupervised children, who made things very unsafe. We have been to Boyne and Schuss on the weekends and they were much safer, often doing more limited ticketing. They also didn't seem to be invested in Covid safety measures. Although masks were worn, we were all congregated very closely together. We also got food which took 25+ minutes for a turkey sandwich and a pretzel which was $35+. This place is very overrated and crowded with parents and children alike not caring about the other skiers, often running over you while you're in line. Felt very unsafe and did not enjoy our time, left half day, and will not be returning. read more

I super duper love this place for skiing and the resort is also pretty great I love that they also opened the lifts for skiing on thanksgiving this year and It was free for opening day. I love all the runs and the staff are great. The ski patrol was there in about 4 minutes after my calling when I got run over by another skiier. They fixed me right up and all is good not. read more

This place is awesome! We stayed 2 nights with my 3 kids (8, 6 & 4) and everyone had a great time. My wife and I were able to golf while they watched the kids, which was really nice. Everything was top notch! read more

We went to Crystal Mountain for Spring Break of 2013 and tremendously enjoyed the experience. My kids enjoyed the ski lessons and of course the slopes. My husband enjoyed the challenge of the black slopes. There was a variety of food to choose from the restaurants-- I loved the Portabella Mushroom Burger. The food was delicious and affordable. We were there for days and did not have to leave the Resort. at all. The place is clean with good customer service. There was also a free boot camp at the Fitness Center. There is beautiful trails along the Resort. I highly recommend this place. We shall return for more ski adventure with more friends and family. read more

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This place is amazing. It has so much to offer in the summertime! We went with our 3 small children and they had a blast in the indoor and outdoor pools, the alpine slide, walking around, and perusing the fun market for toys and snacks! We enjoyed the Bru bar coffee option and it opens at 7:30 so the timing was just right for a much needed coffee fix. The food at Betsie River Pizza & Subs was so tasty! We got pizza, toasted subs and wings - all delicious! One major plus was the laundry area they offer - just make sure you bring lots of quarters! Washing is $2 and drying is also $2. It was so worth it to get it done before going home! The one and only downside was the kids activity area wasn't really published so we learned about it after it had ended, which was a bummer because my daughter kept asking about getting a glitter tattoo, which didn't happen. Overall, a wonderful vacation spot! We will be back!!! read more

Don't think of Crystal Mountain just as a winter destination - it is absolutely awesome in the summer! It was so beautiful and had so many fun things to do - the Alpine Slide Crystal Coaster, the water park, the Michigan Legacy Art Park, chairlift rides, renting fat tire bikes - to name just a few! They always plan a lot of daily activities, too. We loved the luau, playing field games, watching an outdoor movie, and making s'mores at a campfire. The cottages rock and the food was delicious! Check out my review for more details and pictures at http://dexterkids.blogspot.com/2013/06/slide-into-summer-fun-at-crystal.html You definitely have to give this place a try in the summer! We will be making it a family tradition! read more

Crystal Mountain is a great Midwest ski resort that feels more extensive than most in the area. With 6 high speed lifts and a front and back to the mountain, we were easily entertained for 2 full days. My husband and I are advanced skiers and enjoyed the run options the mountain offered. Great woodland skiing, if that's your thing! We lucked out with weather and had fresh powder our second day. The runs were well groomed and maintained. Dinner at the Wild Tomato was very good, as was their breakfast buffet. If you're staying at the resort, drive a quick 20 minutes to darling Frankfort. They have some really good food options--I'm partial to Stormcloud Brewery. Only complaint, and the loss of one star, was our accommodations. We stayed in the Pinehurst Studios, which are super convenient--a quick and easy walk to the Buck Quad lift--but the walls are incredibly thin. So much so that you felt like you were part of the conversation your neighbors were having--you can hear absolutely every single word, every flush of the toilet, and the waterfall sounds of the shower. Our first night involved a really rowdy crowd, so nearly no sleep was had on our side. It definitely took away from the experience. If you do stay at the resort, I'd recommend NOT booking a Pinehurst Studio!!! But over all, if you are looking for good skiing in the Midwest, Crystal Mountain is the place to be! read more

The bad: Wanted to give it more stars but our room was really 2 stars. The photos and reviews talked about the Hamlet being recently renovated. Our room had a bad chemical and damp odor and the bathroom was in major need of repair/renovation and very dated - caulk was coming apart everywhere and was black in many areas. Wonder how it looked prior to their recent renovation! The description for our specific reservation said 2 queen beds but one was actually a murphy bed. The kitchenette area was also dated. And if you are staying at the Hamlet when there is an outdoor wedding, be prepared for very loud music - unfortunately for us it was BAD music! Willing to give it another chance but will not stay at the Hamlet. The Hamlet really felt substandard for the price and being a resort. The good: The outdoor pool, Alpine slide, and Edge Adventure course are great for kids 12 and under. They have ski lockers. The exteriors of the cottages and the grounds look very nice. read more

We loved our stay here. Having a fantastic spring break with our family. Very interesting terrain and a fun village at the base. The only aspect that takes it down a star is that the runs are a little shorter but it makes up for it in expansive ski area. read more

Summer adventure stuff here is awesome. The Alpine slide is tons of fun. Rock climbing and adventure ropes course. The kids love it. Awesome way to spend an afternoon. read more

I'm neither a skier nor a golfer, so my experiences at Crystal Mountain just touch the edges of what the resort has to offer; but to me it's definitely a must-see for anyone traveling in the area. I'm a foodie, so the food has made the biggest impression on me. I've eaten in the Thistle Pub and Grill, the largest and most formal (a relative term, seeing as this is a resort) of the on-property eating spots. I walked in with frankly low expectations;I'm usually not a fan of on-premises dining places because, with a largely captive population of customers they often have a sort of institutional move-em-in-move-em-out ambience and food quality. But I loved the Thistle Pub's menu -- its emphasis on fresh foods, its spotlight on locally sourced ingredients, a range of offerings that included healthy as well as hearty dishes. Even if you don't spend a single night at the resort, do consider eating at the Thistle Pub. (There's also a more family oriented restaurant, Wild Tomato, and a snack shack/grocery, on premises.) I've also attended a conference at the resort, and the food and service were outstanding -- right down to our beautiful rustic table arrangements, which we were told were largely gathered in-house from the surrounding property. Another reason for non-sportspeople to visit the resort: the Art Park, featuring large installations of contemporary art that capture the feel of the region. (There are also installations in the conference center.) When I attended the conference mentioned above I stayed in a room at The Hamlet, the resort's hotel; I had a tiny single room, but despite the size it was very well appointed, right down to the whirlpool tub, and I truly felt that I was getting away with something by staying there! There's a fitness center next door; and there's also a spa resort with a lot of delightful services for people seeking a spa experience. The resort is convenient to the Lake Michigan village of Franfort -- a lovely place with lots to see and do -- and the resort villages of Benzonia and Beulah. The Sleeping Bear Dunes National Park and surrounding Leelanau County, and the "cool city" chic of Traverse City, are less than an hour away. read more

This review is for the ski rentals for children. We went there over the xmas break to have our kids go to ski school with rentals. the instructors were ok enough, when they were actually teaching and not off taking kids to the bathroom for an hour.. our 6 year old after 2 hours with instructor had STILL not even gotten to ride down the hill even once? because instructor was in "bathroom" with another kid...not sure whats going on there. Its not that that earned it one star however. I am writing this review in the hopes that your kids don't end up like mine...harboring head lice after wearing the rental helmets that are changing kids like every few hours... are the helmets sprayed or decontaminated? NO. + do yourself a favor and buy them a helmet; because the NIX kit you will end up buying to rid lice cost the same amount as buying a helmet anyway. My advice to the mountain? start cleaning rental helmets because maybe i got them there maybe i didn't... but either way my kids have lice and used your helmets and you put them right back into general population anyway without even a spritzer of pyrmethrin in between kids. SHAME ON YOU!! Lice showed up exactly 5 days after skiing there and my kids had no contact with other kids head to head other than helmets. Im not even sure if helmets could be sterilized properly its just one of those things they shouldf be using a stocking or liner on or something. yuck. read more

Whistler it is not. But for what it is - skiing in the Midwest - Crystal Mountain is quite a gem. I grew up skiing around the Pacific Northwest (got some family in Vancouver), but have never personally lived anywhere close to good ski mountains, so I hit the slopes pretty sporadically. This winter I had skiing on the brain and was determined to make it out at least once, but I've been living in Chicago for going on five years now and have heard all of the nightmare stories about Midwest skiing. Crystal Mountain looked like the best bet based on reviews online, and it's about a five-hour drive away, which is about the longest trip I could fit into a weekend without taking any days off. So far, so good. We bought lift tickets and rental ahead of time online - it's much cheaper if you do it that way - and arrived on Saturday morning before the slopes opened, hoping to beat the lines. The ticket window and rental equipment center opens half an hour before the slopes do, so I highly recommend getting there sometime during that half hour period. We barely waited at all to pick up tickets or our rental equipment, but by the time we were walking out of there to head to the lifts, I could see long lines at the ticket windows. The whole process was very well run and efficient - we went straight from getting our lift tickets to picking up boots to getting skis and poles. All of the staff members we worked with seemed to know what they were doing, and everyone was very nice. Once we actually got onto the mountain, it was off to Totem Park, their beginner/bunny hill area - I've been skiing most of my life, but my boyfriend was a first-timer. (This trip convinced me that if I ever have kids, I will be sending them to ski classes at a young age - I learned as a kid, and it was way easier to do it then than it is as an adult.) Totem Park is blocked off from the rest of the slopes, which is great for beginners because it means pretty much everyone there is either a beginner or an instructor, so no one is tearing down the slope at 60mph. The lifts in that area are also carpet lifts (as opposed to chair lifts), which are basically uphill conveyor belts and easier to use for a first-timer. We spent an hour or so there helping him get the basics down before moving to the actual slopes, where we spent the rest of the day. Overall well-groomed and not super crowded, even though it was a Saturday and conditions were pretty much perfect (mid 20s, plenty of snowfall during the week, partly cloudy). The trails started getting more carved out and bumpy toward the end of the day, but not bad. They have something like 50 slopes and six chair lifts, and the slopes are a good mix of green/blue/black difficulty levels as well as terrain parks and glades, so there's something for everyone. Oh, and before I forget - the food was decent and not crazy expensive! We went to their pizza/sub shop for lunch. Reminded me a bit of Subway, similar prices, but the food was better! Overall, I really enjoyed my trip here and am super sad that it'll probably be a while before I can make it back (especially since the ski season is almost over), but I'm determined to eventually. Highly recommend Crystal Mountain for skiing in the Midwest - it definitely exceeded my expectations. read more

Family friendly! Excellent lunch at the Thistle, creative menu. Sampled the Watermelon Goat cheese app. was fantastic. Kobe burger with local cheddar and mushroom very good. Also family with younger children you do not want to sit to long! Our meals were out quickly which truly helped. PS. Check out the new zip line course near the pool. read more

My husband and I spent our honeymoon here and it was better than we could have hoped for! It's such a cute little town area by the Inn and the skiing was great! There's fire pits, delicious warm drinks, and ice skating! The service was by far the best part, honestly the whole experience was made perfect by Bethany at the front desk who saw it was our honeymoon and made our stay special - thank you Bethany!! read more

Stayed in a friends ski in-out condo so can't comment on the inn but the condo was great. Good atmosphere all around the mountain, very family friendly. Loved the tailgaters to the left of the Buck lift. Bar was tight upstairs but good view of the main runs. Could have used some more snow on some of the black bump runs like Nose Dive, Upper Gorge and the back bowl run, but for it being in the 50s the 2 days before I got there it was in pretty good shape. I've been spoiled from skiing in the West so even though Thor, Loki, Buck were great runs I would have loved to see them at least tripled in length, but I guess you won't find that in the mountains of the Midwest, haha. The resort is very resorty so there is more than just the mountain which what makes it great for families. Golf course looks nice and pool area looked like it would be a blast. It feels like a mini-resort town like out west with the look of the buildings. Could have used some more local shops and food options. We had to go to gas station for late night pizza. read more

Stayed at the resort for two days sunday and monday snow removal equipment damaged the bumper on my new truck and they would not do anything. Will never go back to this resort read more

I only stayed here one night for a conference but I wish I could have stayed longer. The rooms are huge and the prices are more than reasonable. The location, Benzie County, is beautiful. I was here in the summer, so no skiing, but plenty of other fun things to do including a water luge, ski lift rides, hiking trails and golf. There are a few on-site restaurants. Food is good. They are also in the process of building a spa--can't wait to go back for that. read more

The ski mountain is a great beginner mountain for families with a top notch ski school. If I have one criticism of Crystal Mountain, it is they only have one chairlift that carries people to the back side of the mountain where the most desirable skiing is located. As a result, the wait times to get on the Crystal Clipper can be up to 25 minutes, which is shocking if you think about the context of the lift ride being only 5 minutes long and even less to ski down the hill. It seems like it would be an easy fix to add another lift to get to the Ridge, North Face, and Backyard terrain, which would relieve the pressure on the Clipper. A simple T-Bar from the back side of Buck at Giggles or even at base of Leo's would do the trick. I'm just saying..... read more

Two years after our initial visit here we decided to go back to Crystal Mountain Resort for another family vacation. What a treat it was! Absolutely AMAZING everything. Impeccable resort, great slopes, beautiful scenery, and fantastic service - one can really get used to this kind of spoiling! I highly recommend this resort to everyone who enjoys the finer things in life ;-) read more

This review is for crystal mountain banquet services. We recently celebrated my parent's 50th anniversary at crystal mountain. Crystal Mountain under-delivered on every level. Service staff was abrasive and unfriendly. The manager Stefanie has no business working in the service industry. She was dismissive of our concerns and downright combative. The food was truly awful. Several family members ordered "steak". They were served a beef stew that had a few pieces of very salty pot roast. The walleye was fishy and extremely dry. We have had previous experience with Arcadia Bluffs and it was top notch. There are much better options than crystal when planning your family's special event. read more

We visited Crystal Mountain for a little 3 day getaway with our daughters and had a wonderful time! Check in was a breeze. Unfortunately, check-in time was 5 p.m., but we had plans to spend the day at the beach so, this didn't bother us a bit. You can also use the facilities while your room is being prepared, but ours was ready for us when we arrived. Check in is at the Lodge, where you can relax in a lounge area with little kids' toys and a Keurig machine. Keurig K-Cups are available at the front desk for $1 each. The grounds of the resort are gorgeous! Well maintained, beautifully landscaped and lots of walking paths and lawn to stroll around. We stayed in the Crystal Colony. Parking was just outside in a reserved area and our room was on the 2nd floor. This building does not offer elevator service, so keep that in mind if you have mobility issues. Our room consisted of a bathroom with separate vanity area (great for getting ready in the morning!); a full kitchen, including a dishwasher, a toaster, coffee pot (not Keurig!) and all the cooking utensils, cookware and tableware you need; a dining room table with 4 chairs and a long sitting bench along the wall; a queen bed and a queen Murphy bed, a sitting area with two chairs and a table w/lamp, a flat screen TV with ample stations, a DVD and a gas fireplace. It was a large, very clean room, though the chairs and carpet were a bit worn. Otherwise, it was perfect for our family of four. Lots of room for the girls to play, though we didn't spend much time there! As far as activities are concerned, there were a ton of things to choose from. There is an indoor pool (we didn't use) and an outdoor pool area. My daughters loved it, but it has a few too many basketball and volleyball nets and my little ones kept getting pummeled with basketballs and older kids diving after volleyballs. When you check in, you are given a schedule of activities that you can participate in, including tours, free fitness classes, kids' activities and evening events. Aside from pool time, my daughters chose to do the tie-dying event, we rented bikes one afternoon, and we did the moonlit chairlift ride, which is $5 for unlimited rides and free for kids 8 & under. That was the highlight of our trip, according to them. We also did a free movie under the stars but because of the quick burst of rain, it was moved into one of the conference rooms. We ate at the Wild Tomato and the Thistle Pub and enjoyed all of our meals there. The poolside grill served up delicious daqueries! What struck me about this place, aside from the lovely surroundings, was the excellent customer service. Everyone that we encountered from Crystal Mountain was kind, courteous and helpful. read more

Many people think of Crystal Mountain as a winter ski destination, but this is our fourth straight summer trip to this great spot in Thompsonville, MI and it's better than ever. We've stayed in the hotel, a mountain view home, a condo, and this year in a cottage. The cottage is right next to the pool, which is perfect for the kids in the summer. The cottage has a master suite on the first floor with a queen bed and full bath. The second floor includes a second bedroom with a queen bed and a third bedroom with a pair of bunk beds and a twin bed that could sleep five children total. The first floor also has a pull out couch. The kitchen is decently stocked with pots, pans, and silverware along with a stove, microwave, and full sized refrigerator. In terms of favorite summer activities, our family loves the pool and the alpine slide the best. However, the climbing wall and the new ropes course and zip line have added some fun activities to do, particularly when the weather is cooler or the kids are tired of swimming. We also enjoyed the morning hikes as a way to get a little exercise, which I need more on vacation when I'm eating steak and drinking beer. The resort has some good Michigan beers on tap and for purchase in the resort store, though expect to pay a premium compared to what you can buy it for in your local grocery store. We enjoy all the resort restaurants, from dinner at the Thistle to pizza and brunch at the other restaurants. We've also done a family canoe trip down the Platt River that empties into Lake Michigan with a beautiful view of the Sleeping Bear Dunes. You'll enjoy just walking around admiring the fantastic landscaping, playing a round of golf, or even just feeding the trout in the little pond. This is such a great spot to visit on your family vacation, whether you're looking for a weekend getaway or a place to keep you busy for a full week. read more

We've stayed here about 8 times. There are no bad (or inexpensive) accommodations. Kinlochen is our favorite when we come with family. Ski in and out, beautiful and huge with full furnished kitchens. The price is not cheap and hard for a family to go often, but if money isn't an issue, its a lovely place. read more

Let's start with the positives. The golf (I've only played one of the two courses so far) was exceptional and the entire resort is absolutely beautiful. The employees, were phenomenal. They were all very concerned about my experience and really didn't deserve the attitude I gave them. Management decisions, however, make me wonder precisely where their priorities are. We got done playing golf and wanted to experience some of the other resort amenities they had to offer. It was sprinkling when we went it to the alpine slide so they told us we could not ride. But we went back an hour later (it literally only sprinkled less than five minutes) and they told us it was still closed for the evening. Fair enough, I disagree with their assessment, but it's their call. Then we decided to go to the INDOOR pool. The INDOOR pool was closed due to forecasted inclement weather. It was painfully obvious that all this resort cared about was cutting their employee's hours by denying us the services that we paid for. Once they get your money, they n longer care about your experience. When I first arrived, I couldn't stop thinking about my next visit. By. The time I left, I was certain a "next visit" would not occur. read more

Terrible experience at this BEAUTIFUL resort!! The head of Risk and Safety asked "what's the problem" when I took issue with my 5 year old receiving 2nd degree burns from their alpine slide that resulted in an Emergency Room visit. He then questioned the pain tolerance of another young child who had an accident at the resort, very unprofessional man. 1. Bugs in our room/bedroom 2. Foul odor from air conditioner 3. 8:00 AM construction woke our entire family both days of our stay 4. Never received a final quote before I arrived, no confirmation email, though was told I would be sent one. Confused on what my total cost of stay was!! Overall, terrible experience at this resort. read more

5 stars for summer fun but I am guessing the skiing would be boring. They have a cool water park and great spa.

We had a great time during our late summer vacation. The entire staff was welcoming and very friendly. The food was good. We loved the small village to walk. The alpine slide was awesome and I appreciated the live music. We would stay again. read more

PART 1: I attended their Christmas Eve buffet and regretted it. Seconds after walking in, I noticed the hostess appeared to be sick, with frequent coughing and a countenance suggesting she was in a bad mood -- perhaps because she was sick, or perhaps because she doesn't like her job. Who knows? As a doctor, I know that people who are sick should not work with the public, exposing them to germs. Considering the number of people she was around last night, she almost certainly transmitted her apparent infection to others. I awoke three hours early this morning with throat sensations making me wonder if I caught which she had. Time will tell. Our waitress was also coughing, but less so, and in a way suggesting that may have been a smoker's cough. Or maybe not. Unfortunately, we had more contact with her than we would have liked because we asked to be moved to another table after the couple adjacent to us sullied my mood and that of my companion by discussing death, jaws rotting off secondary to cancer, how people with Down syndrome should not reproduce, then back to death, then on and on with more morbid topics, making me wonder if she would ever shut up and discuss something more appropriate for a holiday dinner. I didn't hear anything her husband (I presume) said -- perhaps he was stunned into silence, or perhaps he -- unlike her -- understood that one should not speak so loudly. I glared at her, with my countenance doing my best to relay disgust, but she didn't get it, so we asked our waitress if we could move to another table. Unfortunately, to do that she had to consult the hostess, who came over, picked up my silverware and glass, in the process getting too close to me, as if we needed her help moving from one ridiculously small table to another about 20 feet away. As our plates piled up, I wondered why the busboys passing by several times per minute didn't do a better job of clearing used plates. I also wondered if one of them knew the first thing about germs: returning to my seat, I noticed that my companion's napkin was on the floor. Before I could get to it, a busboy picked it up and put it on the table, unfortunately in a way so that it contacted her silverware. This ignorance of germs extended to their serving area. The salad bar had a breath shield but the other areas did not. This lack of attention to detail extended to their overall layout, which predictably resulted in bottlenecks forcing people to needlessly wait in line when they could have been processed in parallel, to use a computing analogy, if they had more food islands, such as the ones for their Thanksgiving dinner. Waiting in line on Christmas Eve, I exited the line a few times when the hostess came too close to me, again coughing. If she had to work while sick, she could have worn a mask. Too many people suffer from the misconception that handwashing is sufficient, but research as well as common sense proves beyond a reasonable doubt that respiratory infections can be transmitted via the air. Regrettably, I also wondered what Crystal Mountain was thinking in terms of their menu selection and diversity. I was very disappointed by their limited offerings as well as the lack of anything particularly festive, other than their cheesy winter squash, which was superb, as was the quality of their blue cheese in their otherwise underwhelming salad bar. Seeing their chicken, pork, and salmon, I realized that I could eat them any day of the year; why not have something special, such as duck? Let me guess: chicken, pork, and salmon are cheaper. Perhaps they felt their prime rib was the star of the show, but it was the worst prime rib I've ever had, so disappointing I didn't bother to ask for more after quickly consuming the absurdly small piece I was given by their carving chef who seemed peeved in a surly sort of way that I inquired about the turkey they served on Thanksgiving. He claimed it was turkey breast, but the carving chef that day sliced it off a hunk of meat much too large to have come directly from a turkey, so it must have been a turkey loaf, which likely explained its overly processed flavor. (continued in part 2) read more

This resort is definitely geared more towards younger kids. I have two teens and there was very little that they wanted to do. We stayed in a Mountain side condo which was very nice. However, we had a continuous problem with ants. We contacted the front desk and maintenance several times. The only thing they could do was place ant traps around the kitchen area. I was disappointed with the lack of concern with our issue. Upon check out we mentioned the issue again and the response that we got was "yes, we have been having a real problem with ants". When paying nearly $500 a night I don't expect to be dealing with ants on the counter tops, stove and sink! read more

When we entered our room we immediately noticed a loud dripping noise in the wall behind the bed. Since it was already midnight we tried to stick it out but barely got any sleep that night. To make matters worse, the people staying above us had a dog that barked constantly. The next morning I called the front desk to complain and the woman seemed to not care at all and said "I'll call you back." We waited for hours and no one ever called. So my husband finally spoke to the front desk again and they agreed to switch our room but did not seem apologetic at all. Their customer service really sucks. read more