Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

This place was so great! I received a text the morning of, saying our room was ready early. How…read moreawesome. Upon arrival, the gal that checked us in was super friendly. Our room was so cozy and our beds were perfect and comfortable. The decor was really nice. They have a clubhouse with a big tv, PlayStation and DVD player, as well as apple juice and popcorn and board games. In the morning, we woke up to snow, and the same gal that checked us in told us she cleaned the snow off our car once and then proceeded to clear my car off again for us. I have never experienced such great hospitality at a motel/hotel, and I travel quite a bit. The girls and I went in for the continental breakfast...they had small milk bottles, Tropicana oj, muffins, bagels, granola bars, bread, and coffee. This place was fantastic and affordable, I would definitely go back.

First, let me give the positive about this establishment. The location with respect to Sleeping…read moreBear Dunes is just about perfect. But, unfortunately, that's about where it ends. The place is not really family friendly. It is a shrine to lesbians which, in any other respect, is fine, but I'm just looking for a place to sleep. I'm not looking for some sexual enlightenment in an overnight stay. There is a "community" area where there is a shared refrigerator, stove, games, books, and such. It is nice enough, but it isn't appropriate for the "community". The books there are pretty graphic, including information on fisting. Again, I don't care where you put your fist, but it isn't something I need to explain to my three and six year old. But, the worst part of the stay was the bedding. It hadn't been cleaned from the people who stayed there last. The sheets were full of sand and an aerosol can of sun screen rolled out from underneath the blanket. This is simply unacceptable. This is a situation where they are trying to cut corners, take advantage of people, and save time and money at my expense. Absolutely disgusting. Now, the reader is probably thinking, "Why in the world didn't you get up and get the heck out of there?" Well, we got in late, and it goes back to the three and six year olds mentioned above. By the time we figured out the bed was filthy, our kids were sound asleep. So, you have to pick your poison in that situation. Either wake the kids and try to find another place in the middle of the night or endure the unendurable. We went with the latter. After being informed, the owner simply said, "I'm sorry. Thank you for letting me know." Later on in the day, she sent an email saying she would reduce our charge by $50, bringing the price of the night's stay to $106. I appreciate the reduction, but who would pay $106 going in if you knew the bedding would not be changed? If you're really big into lesbianism and different acts you can perform on each other, and don't mind filthy beds, this could be your place. Otherwise, I'd avoid it and look elsewhere.

I love the ladies at the Duneswood!…read more The Duneswood is a small, privately owned 'resort' (think: motel). This is not the Hilton. It is a step up from camping or renting a cottage, but everything is clean and well maintained. The owners are kind and attentive. The rooms are small, modest ...and THEMED! I believe it used to be a women's only resort before it was open to anyone, so each room has a fem-theme -- cowgirls, chakra, etc. The common room has photos of influential women through history, feminist literature, and all six seasons of the L-word on DVD. Out back, the owners have spent a lot of time cultivating a beautiful garden, there's a patio table, twinkling lights, and a fire pit that begs to be enjoyed. We've come the last two years with a group of women for a bike trip, and we rent out a whole wing of rooms. It is perfect! The location of the Duneswood -- nestled into Sleeping Bear Park -- makes it easy to get on the paved trail and do some easy riding north (or tougher riding south). It's a quick walk to the dune clime, a smooth bike ride to Art's Tavern, and Traverse is an easy day trip. This year, we kayaked the Crystal river, which was so lovely. This is a great place for couples and friends. I'd like to come back in the winter for cross country skiing!

The room was pretty nice. We stayed in the king jacuzzi fireplace suite. LOVE LOVE the view from…read morethe balcony. Looking right at the bay. Could use a little updating. Staff are friendly. They serve a little continental breakfast in the am....the eggs hard boiled and scrambled were a miss but they have cereal, coffee, and bagels oatmeal. Nice little start to the morning.

Stayed two days at the ParkShore Resort. My sister and I had…read morea fantastic stay. The resort staff were five star. Very helpful and accommodating. Room very clean. We had a balcony overlooking the bay. Was picture perfect. The restaurant inside the hotel, had some amazing staff. Our waiter, Chris, was professional, efficient and so pleasant. Chef Jeremy should get a raise. The food was undeniably a five star quality. The first night we ate escargot, lobster bisque, and French onion soup. Our second night we had the Aji tuna dinner, fried artichokes and prime rib sliders with a homemade horseradish sauce/aujou . My sister lived in California for over 30 years. She said it was the best Aji tuna she ever had. That speaks volumes. We will be back next year!

This review is really more of a 4.5. Absolutely beautiful location and accommodations; very…read morefamily-friendly, great amenities. There are all sorts of tiny details that make Lebear a special place, such as cucumber-ice water by the pool, cookies in the kitchen, and free and easy kayak use on site. The location is excellent. We have stayed at the Homestead in years past, but the Lebear location really sets it apart as it is a quick walk to the grocery stores, restaurants and shops in Glen Arbor. My only complaint is a minor one, and it's just that the bedroom situation is a little funky. In all three of the units I saw, the master bedroom was perfect, but the two smaller guest rooms left much to be desired. One of the bedrooms has a nice queen bed and bunk beds and the other has a double or queen-sized trundle bed. I would think to put the trundle bed in the room with the bunk beds (making it more of a "kids" room) and leave the nice queen-sized bed in its own room. Also, the hallway lighting outside of the two smaller guest rooms was extremely bright at night and made it very difficult to sleep.

A friend found this resort when we were looking for somewhere to go for a girl's weekend. We stayed…read morein a third floor penthouse. I can sum up Lebear with one word: WOW. Absolutely amazing. A beautiful spacious apartment, with three bedrooms and two full bathrooms. It easily slept the six of us and we did not feel the least bit over crowded. As there was a group of us the price really was pretty reasonable for the weekend. While family friendly, it could be a bit pricey. The kitchen comes with everything you need from dinner ware to dish soap. There is a large grill on the private porch besides the stove top and oven. Two fireplaces (one is gas and the other you have to light for which they provide all needed materials). There are two flat screen TVs in the main rooms, another in the master bedroom and a small one in the bunk room. The shower in the master bath is huge and there is also a separate large tub. The best part is the large porch that overlooks the beach and Lake Michigan. It wraps around the side around to the back. the view of the lake and Sleeping Bear Dunes is beautiful. The resort also has a gym, outdoor pool and hot tub. Blu, a restaurant I highly recommend, is attached. There is also free wifi (they provide a password). The staff was also amazing, expect to be treated like an honored guest. They take care if anything you might need, even marsh mellows. The only slightly negative thing is that Lebear is a bit off on its own in Glen Arbor. The wineries are about a half hour away which was reasonable. Glen Arbor is small but charming. There are several shops, a couple bars (try Art's Tavern) and a grocery store. The resort is a very short walk from the town.

W had a great time at North Shore in Traverse City. Right off a major city road and on the water,…read morethe location has a nice sandy beach and in-ground pool. The grounds were clean, as were the accomodations. We shared a multilevel place with another couple. All rooms were clean and nicely decorated. The kitchen had new appliances and even a good sized refrigerator. The beds were comfy and bathrooms (two full baths) were clean. The staff were friendly and quickly answered questions via the VRBO app. Great location. We'd definitely return if again in the area.

We arrived to a filthy room, dirty floors and dust bunnies. Broken recliner chair, sunken floor…read more Could not recommend this place

It was a very cute comfortable condo perfect for 2! Close to beach. 12 min to downtown TC close to…read moreshopping food gas and did I say beach? We took a trip to Leland and went to Fishtown and vans beach on lake MI. Even though it was rainy and not beach weather we stayed busy. Lots to do and not do.

This is our happy place! We have been coming here for years. The best 7 days spent in the middle of…read moresummer are in Traverse City. Lakeshore has the friendliest owners, the best beach, and is located in the most perfect spot. We look forward to coming here very year

This is one of the cleanest motels we've stayed in. Older but very well kept. The grounds are very…read morenice, two cement fire pits, a grill to cook on for anyone to use. Kelsey from the office was awesome, super friendly and very personable. Will definitely stay here again if we are in the area. Very reasonably priced. Thank you for a great weekend.

Small, well appointed motel near Traverse City. The receptionist is very nice and eager to please…read more The rooms have been updated. The toilets are new. The bathroom sinks are new. The pillows and bed coverings are inviting! They also have a small private beach in walking distance. Cute, relaxing and budget friendly!

This was my first BnB experience and I will do it 100 times over! This BnB is located perfectly…read morewithin short walking distance of downtown and anything you need! The innkeeper Beck was truly the sweetest! It was VERY CLEAN!! Breakfasts were great and I will be back next year!!

This year was our 3rd staying at the lovely Sylvan Inn in Glen Arbor. We come back for the great…read morelocation, clean & comfortable accommodations, and excellent service. We love that we can park our car and walk or bike to anywhere we want to go.