My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Stephanie and Diana were amazing. They were really knowledgeable on units and what would fit my…read moreneeds. Also great location and value for your money.

From the owner: SecureSpace Self Storage Odenton at 1870 Mayfield Road, Odenton, MD provides comprehensive storage…read moreincluding climate-controlled units, drive-up access, and outdoor parking. Choose climate control for sensitive items or easy drive-up units. We offer parking for RVs/boats/vehicles. Our 4-story facility features elevator access and robust security with digital video recording, electronic gate access, logged access, and overnight surveillance. Enjoy convenient online payments (ACH/credit card plans), 7-day access and flexible month-to-month leases. Carts, dollies, and packing supplies available. For storage or parking in Odenton, visit SecureSpace online or call!

The women working here August 17th were so so helpful and kind. I had to move my things from a…read moredifferent Public Storage location that was outdoors. I was very pleased with the clean INDOOR facility. There were carts to roll your things to and from the loading dock to the elevator. It was never crowded (I was there for HOURS). When I arrived there was a man verbally berating those kind women over a small and reasonable inconvenience. The women were doing everything they could to help him. I was happy that he left before it escalated further-- After he walked out they said they would protect anyone's belongings the same regardless of who you are. That's the type of customer service I miss! People are usually so short tempered and rude. Those women deserve this 5 star review!

Shelia, very courteous and professional service. Very friendly lady always Unit 3836…read more.

As great as a storage facility can be! Jamie is great, the place is secure, and I've been storing…read moresomething important but too big for my house here for a while!! recommend this spot thoroughly and vehemently!

The ONLY reason that I am giving them 5 stars is because of Jamie. She was GREAT! She was able to…read moreassist with an issue since the Regional Manager stopped responding to my phone calls about the issue. It was a good price for the unit I had but it is older than the other locations. They do not have any carts or pulleys to help you move your stuff. The doors are old. Someone put an unknown lock on my unit, never told me when the lock would get cut, said my account was behind (it wasn't) and then had it tagged for auction. Jamie was amazing. She is in the office (before it was extremely hard to find someone on property). She followed up quickly. She called proactively. All great customer service. She deserves a raise :) I hope her supervisor realizes the wonderful level of customer service that she provided.

Update: "Emily," whoever she is, is not helpful at all. The responses feel automated, and the phone…read morenumber she keeps posting under reviews is a complete waste of time--don't bother calling it. Just like their so-called corporate office, you'll end up getting transferred right back to the same location you're already having issues with. There is no real customer support--just a loop designed to avoid accountability. If you're okay with being price-baited, lured in with easy online setup, and then hit with steep rate increases within a few months--with little to no clear communication--then by all means, this is the place for you. Otherwise, don't bother. I would not recommend Extra Space Storage in Elkridge, MD. The manager, Ryan, is extremely rude and repeatedly reminds customers that he is "the manager," as if that excuses poor customer service. The overall attitude from staff has been dismissive and unprofessional. I also learned that Ryan and another employee, Jessica, placed comments about me in their internal system that were completely inappropriate. I attempted for weeks to pay my bill online but the system would not allow it. The month of February being shorter caused the system to push the next month forward, and it would not accept payment for the prior month online even though it could be paid in the lobby. The payment methods should function the same way, but they did not. Instead of addressing the technical issue or the customer service concerns, the facility attempted to move forward with eviction notices. When I filed a complaint with the Better Business Bureau, their corporate office responded only about the fees being correct and never addressed the behavior of their staff or the service issues. The rent for my 10×10 unit increased from $120 per month to $172, which is a significant jump. I also noticed many units on my floor with red locks, which suggests other customers may be experiencing similar problems. If you're considering storage, you may want to look at smaller, locally owned facilities instead. In my experience they tend to treat customers with more respect and understanding. I will be leaving this facility, but on my own terms.

My first rental of a storage unit and the online process was pretty easy. I rented a 10x10 and…read morethere was plenty of space. You do need renters insurance, and you can purchase from the site. My unit was on the 4th floor and the elevators ran quickly. There are plenty of carts to move your items. Ryan was the manager on site and was professional. Parking is limited and I found if you come on a weekend the spots could be all taken, so you have to wait. Overall 4 stars. Very clean and no smells! There is an app that will open the door as well.

They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

They charged me $789 for two hours of work. They completely misquote you before they arrive and…read morewhen it's time to pay, hidden fees will appear. They also destroyed my chair and the walls to my new home.

Highly recommend this storage place for their specialized expertise and high level of customer…read moreservice. We were moving from a large house to a smaller townhouse and required a storage place to store our surplus goods. Extra Space guided us to finding the most cost effective storage solution in a highly efficient manner. Kudos to Extra Space for making the process so painless.

He was super helpful when I came in today. I can't remember the guys name at the front desk, but he…read morewas really cool. Also very quick to get my account set up and show me the grounds. Everything was super easy.

I do not recommend PODS. The price is more than what they say. They dont transport when they say…read more Customer service is horrible! They do not pick up for hours -- unless you are buying, servicing is a low priority for this company.

You had a service issue. I have used pods multiple times in the past. This time pods has…read morerepeatedly dropped the ball. I was scheduled for a pickup on Saturday. The driver did not pick it up claiming it was blocked. I have pictures and video to prove it. A long with witnesses, two of which even said they would move their car. Your driver said he would come back later. No call or text to me. And unresponsive when I reached out to him. He immediately cancelled the pick up starting w chain reaction that nearly put me in the hospital with chest pains. Finally it got picked up today but not before pods charged me for a pick up after pods screwed up. I have 3 moves left in my career. Those 3 could be pods. But not the way I was treated. I want a full refund. I won't ask for reimbursement for the 6 nitro glycerin pills I had to take because of the stress your company caused. You may not know this but your CS doesn't actually do any customer service. They are trained to deflect and place blame on the customer. They even refused to call the driver claiming they aren't allowed. If you do not resolve this to my satisfaction this will go to my lawyer. And with 3 witnesses unrelated to each other and completely unbiased if won't go well for pods One star because yelp doesn't allow no stars A very dissatisfied customer,

Was originally pleasantly surprised with the price for the storage unit... but with in the past 9…read moremonths I have had two rent increases!!! The manger (Claudio) should of never told us there would be no rent increase when we signed the agreement... if he would of set the real expectations I wouldn't be so upset... When I came in to the location to talk about the increase Debora was very short and kept reminding me she has been in the business for 14 years. I was not going to go back and fort with her... it's a classic bait and switch! Currently looking for another storage unit!