Would highly recommend, very professional and polite & clean. Candice (front desk) was nice she…read moredefinitely made the process easy & fast.

I needed a place to safely store an antique car, away from the elements. The location is secure,…read moreand a 50% off special sealed the deal ($97/mo for 10x20). BUT, the online purchase was a nightmare, because yo have to complete the purchase online (my preference) but the link they kept sending either 403 errored or took me to the reservation page, not the Complete the Rental page. After 2 days of trying, I had to drive there to do it in-person. Angie took care of it like a pro.

My rate went up $50+ dollars after I was told I wouldn't have an increase after paying $750. I fell…read moreon hard times and they were going to auction my unit. I was lied to by both the female employees there. Playing the blame game. Nothing could be done supposedly. I felt like it was something personal for some reason. I just paid the $750 extortion and I'll be moving my stuff out of there this week. It went from $153-$177-$227 insane man. The lies and games I'd rather not deal with this place. There's a million other storage places.

I couldn't put it off any longer. Ever since I moved into my tiny studio apartment, I have been…read morestoring my stuff at my mom's house (or at friends' houses - which I don't recommend but sometimes there's little choice when it comes to free storage). After a pretty devastating outing with my mother a couple weeks ago, I decided it is time to take my stuff somewhere else, so she can stop holding it against me that I need help occasionally. I'm really quite upset about the situation, but anyway... I was so relieved to find a storage unit in my neighborhood, and that I could afford it. I'm looking forward to moving my stuff and feeling more independent. It's probably going to be a big, dramatic thing with my mom, so it was nice that the process of renting the unit was so painless and easy. I had no idea what I was doing, but the salesperson was more than willingbto explain everything and even let me see the 5x10 unit so I could make sure it was big enough to fit my entertainment unit and some other stuff that I'm not ready to part with yet. It was cheaper than I expected, so yay for that. Would recommend

Nice facility and helpful employees. I asked to have the door of my new unit adjusted to open and…read moreclose properly and was taken care of immediately! Thank you

Amazing customer service!!! Keisha is outstanding and very welcoming. I appreciate how…read moreknowledgeable she is!! Definitely made the move in process swift and easy. And the value, can't beat it in this area.

The only reason I'm giving 2 stars because the office staff is always available and responds to…read moreemails quickly. We've been tenants for years...rent going up and up. The place needs some basic maintenance. Our unit is fine enough...supposed to be climate controlled yet things rust and mildew...ok. Lots and lots of spiders and spider webs...again...ok. Rodent poop...not ok. Rodents destroying blankets to make nests under furniture...not ok. When I let the office know...I did not receive anything remotely resembling an apology, but did receive an offer of some bait to leave in the unit. Ummm...no thank you! I do NOT want to lure rodents IN only to have them DIE in our unit! Immediately began looking for a cleaner facility.

I have had one or more units here for about 6 years. Great facility and staff, always friendly and…read moreefficient, easy to work with. They have made several onsite upgrades during this time period, rental rate increases have been relatively minimal. Optional overnight access is very important and helpful to me, and not available at many storage facilities.

I paid for a storage unit a couple of months ago and my experience was TERRIBLE !! My kids and I…read morewere discriminated and harrassed constantly by the front office female employee / employees. she would actually park her car near the dumpsters and spy on my kids and myself as I was trying to get idems from my storage unit then my minor daughter was harrassed by employees when she was using the bathroom on their property within proper business hours the constant harassment and discrimination was so bad that my associate confronted the female office employee that was harassing, discriminating against me and my kids which according to the phone conversation it's clear my kids and I were discriminated against due to our hardships at the time which I made the mistake and disclosed while purchasing the storage unit while in distress it was then used against me and my kids I never lived or attempted to live in my storage unit I frequently came to my storage unit to gather items for my kids and myself within proper business hours plus we don't have a car and their exit gate system will not open if you're not in a vehicle so unfortunately (after office hours) still within proper business hours in order to get off the storage facility property my minor daughter had to slide though the small opening near the entrance gate to punch in my code information so we can exit the storage facility which we were confronted about as well (FYI change your exit gate system so people without a car and leave everybody doesn't have a car ) ) the harassment and discrimination became so bad that I was concerned about the well being of my kids and myself while this business property not knowing what the employees were capable of doing so when I would go to get items from my storage unit my associate would drive me and my kids there to make sure we were not harrassed or discriminated against then while I was still allowed authorization and access to my storage unit I got all my items and cleaned out my unit for the last time because I refused to allow my kids and myself to be constantly harrassed, discriminated by employees plus while removing all my items for the last time at this storage facility with my associate present with me and my kids I realized that it was a serious mice infestation (we had no food in unit) 200.00 worth of our items where destroyed past reviews regarding rodent infestation is TRUE I recommend people to look elsewhere to store their belongings plus after I sent them a letter notifying them that I'll no longer be using their storage facility by mail due to constant harassment and discrimination according to the my storage agreement they're now trying to scam me saying I owe money/lien I owe them nothing if anything they owe me money for my property that was destroyed by the rodent infestation at their storage facility plus the harassment and discrimination if they continue to harrass me I'll seek legal action against this business.

Well Kept and Clean! Amazing Prices! Rate is Guaranteed for a Year! No Hidden Fees just your…read moremonthly payment!

My experience with the manager Miss Roseanne basically restored my faith in this country, as my…read moreweek reflected 5 and 1/2 hour disappointment from Verizon and other provider's lack of customer service involved in the moving process. Roseanne exhibits an I care attitude of which nearly brought me to tear's, she resolved a serious burden with truck rental while professionally processing the leasing agreement highlighting all conditions as well, walking the property and reflecting confidence and security proudly insuring we're safe. It's the end of the month, too.. My husband and I were very stressed upon our arrival, I can honestly say she brought joy to a very difficult day, and extraneous week. Thank you so much, Roseanne, you're the perfect exemplary manager. It gives me such pleasure to have met you, and truly greatful for your patience and out of the box kindness. Megan and Chris Koerner

Great customer service and a great price. Rozanne addressed all of my concerns and more. They also…read morehave a really convenient loading dock.

I can't say enough good things about the managers at this facility. My belongings from a state to…read morestate move were safe, even when I came in early to start my rental and was rather high maintenance with uncertainty of being unfamiliar with the region. Steve is the BEST and I would 100 recommend this facility

Facilities are clean but they would keep raising the price on my storage unit every several months…read more I was there for a total of about 4 years and they were charging me more than double what they were charging me at the end of the 4 years compared to when I first rented the unit.

*DO NOT USE EVER* My…read moregirlfriend and I recently relocated to San Francisco, after having lived in Washington DC for over half a decade. We packed light but didn't want to hire a moving company to haul it cross country and with the price of gas driving it ourselves was out of the question. We'd seen these style storage units before and thought it might be a good idea. It wasn't. The day before they came to pick up the unit, it got broken into and robbed. It was half a block away from a police station too. Thanks DCPD. We were told by gentleman picking it up that we were covered through insurance, so we relaxed and started the claims process. They took there time in getting back to us and informed us that it wasn't covered because it wasn't in their possession. We looked through our paperwork and it never said anything of the sort. Now they won't return our calls or emails. To top it off, we get it in SF and start unloading it, but the dresser is destroyed, stuff is scuffed, and the unit's door is not closing. Needless to say, these things are WAY TOO easy to break into. They are boldly colored and easy targets. DON'T GET ONE - especially if you live in a city.

I was so impressed with Door to Door. This was my first time moving stuff across the country (I…read morewent from DC to Texas) and it went really well. First of all, let me speak to the service. I was impressed with every step of the process, from the woman who originally helped me sign up, to the men who delivered and picked up my box in DC and then in Texas, and the customer service reps I spoke to on the phone any time I had a question. Every single person I spoke to was nice, courteous, and didn't mind answering my thousands of questions. The guy who delivered the box was prompt and did a great job showing me how everything worked. During my entire process, everything went exactly as planned. Frankly, I had prepared myself for worst case scenario, but nothing ever went wrong. The box held together just fine. It also survived torrential downpour--everything inside the box stayed perfectly dry. The box was clean and sturdy. The wooden sides do shift a little bit, but it was well within a reasonable range. I never felt like the box was going to pop open or anything and it held together just fine, all the way to Texas. Now, I'm a meticulous packer: I bubble wrap everything breakable, I am extremely conscious of how I stack items, and above all, I make sure nothing has any space to shift or move, even if it means filling gaps in the crate with empty boxes. That being said, when everything arrived, it was in exactly the condition and placement I had packed it in. Nothing moved around, and I haven't found any broken items. My TV also arrived in perfect working condition. The only criticism I have of Door to Door is about the tie-down loops on the inside of the crate. There are two metal loops that you can use to tie-down your furniture. Problem is, they are only located on one side of the box. I really would have loved it if you could have put two more loops on the opposite side of the box. Based on the way I had my things arranged inside, I wasn't able to use either of the loops, and that meant I had to get creative. It worked out just fine in the end, but additional loops would have made it easier. Thanks for the great move, Door to Door!