I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

Have been coming here for years. They are the best and very helpful when dropping off my packages…read more They accept all carriers which makes it so helpful to just drop all packages off at one spot.

I had a fantastic experience here. I came in for one box to ship an item for my wife. The store has…read morea great selection of sizes and packing material. I was able to quickly find an appropriate size. The employee was fantastic. She gave me some paper to crunch up to fill the empty space in the box. She was very friendly and made sure I was leaving happy. The prices are a bit high, but the quality and service make up for it.

Awesome experience ! Great customer service. Alicia was very professional. Answered all of our…read morequestion. Very satisfied

Great customer service! Alicia was very polite and provided a professional service and a welcoming…read moresetting.

Can always count on amazing customer service! Thank you for your consistency and kindness!read more

Just ridiculous. I've been having a wine club shipment shipped here for 2 years now. SUDDENLY…read moreTODAY there is a $5 "pickup fee". Total b.s. I'll NEVER be back here. Never.

There's some things about this location itself that are mid but they had what I needed at the time…read moreI needed it, so I made do. The stars are for the two employees that stood out and made my experience amazing. Shot out to Quincy and Joe! Quincy checked me in and was super sweet and personable. She went above and beyond to make sure I had everything I needed and was set. The van itself was fine. It jerked at bit when it idled, wasn't the smoothest ride but I got everything moved to my new facility in one swoop! It was good on gas but I didn't go very far, just had limited time and wanted to knock it out in one trip. Legit spent $6 on gas which would've been wayyyy more in my guzzling truck lol. Joe checked me in and was super kind and human. Traffic is awful at this location certain times of day. I know this area too well and had forgotten. Know that going in, and they don't have parking at the location. Places like this you just expect to do what you gotta do, but standout stars like Quincy and Joe make it pleasant and the experience memorable.

Propane filing denied for ridiculous reasons. Let me know if I'm wrong…read more The person said the tank had areas that looked "worn". Sure where the propane tank cover has run. Certainly not thinning the steel tank just rubbed the paint. Her response was "regulations say it can't be filled". What regulation?? The person giving the certification class said not to fill if tank appears damaged because "if you get in an accident and the tank explodes l'll get sued ". Really just weak excuses to not fill the tank. I'll drive farther and pay $0.04/gallon more!

The staff is efficient and friendly. The place is well organized. Although they were slightly…read morebusy, they did not rush their customers. Highly recommended.

I have been here numerous times and the staff is always so friendly and quick! Great service!read more

Joshua went above and beyond to get us the right size unit at the best price and we can't recommend…read morethis place enough! Our things are stored safely and Joshua is the best person to work with; he's pleasant and makes the whole process smooth and easy. Would do it again in a heartbeat!!!

This facility is one of the best facilities I've ever used. Very professional and courteous staff…read more Very clean place. I recommend this place for anybody for storage needs.

I've dropped off several Amazon returns and UPS packages at this UPS Store location. I'm always…read moregreeted when I enter the store. If there is a line, they always say "Thank you for waiting or Sorry for the wait." Very friendly and quick service! They also provide notary service and copying service. Easy to find parking. We always like to grab boba at Vinhouse a couple of doors down.

4/28/26 this was the busiest I've ever seen this location. People dropping off Amazon package. One…read morelady had a lot of packages she was mailing. somebody needed notary service. Neha Layal was trying to do everything but the Amazon drop off she was training Jagdish for Amazon return and she was handling everything else there was probably about six people in line when I got in line and people were steadily coming in to drop off Amazon returns there was only two people working. I think they did an excellent job everybody in there seemed to be understanding, I didn't hear anybody complain. I prefer this location cause they are very helpful. I've never had a problem with staff they always been professional and courteous and have always help me. You get a discount if you used you AARP card every little bit helps.Thank you to all the staff at the UPS on Gerber Road.

Great packaging supply company!! I went in there to see if I could get a bundle small boxes so I…read morecan ship some gifts out. And since they're a packing supply company I was wondering what the minimum order would be. To my surprise, they didn't care I only ordered a bundle and helped me out right away!! This is a MUST GO place because they have all the shipping supplies and they do shipping to China too!

Excellent experience! Great costumer service. Really helpful for myself. They gives more than what…read moreI wanted. Just sharing my feelings with you guys, it's worth it to visit