Linette and Robert were able help me out with a last minute request and stayed around to make sure…read moreI was accommodated. They were the best to deal with in town, I had looked around a bit. I am happy. I recommend working with them

Do not rent a unit here. They have rats. I had an indoor storage unit and spent my entire Saturday…read moremoving everything out and wiping down all of my belongings because they were covered in rat feces. What makes this even worse is that no one notified me about the issue. I have children, and now I have to worry about possible health risks from exposure to rat droppings and viruses. Thankfully, the rats didn't destroy my property since I don't store food in the unit, but that does not make this situation acceptable. Now I'm left without a storage unit and dealing with a disgusting mess that could have been avoided or at least communicated properly. I've attached pictures so people can see for themselves. Do not rent here unless you also want to deal with rats. What a shame.

Just moved from another local facility where I stored business product, and am incredibly happy…read morewith my decision. Have been bowled over with everything! Besides the exceptional customer service, the facility itself is extremely nice. Grounds and buildings are very well maintained. Indoor unit with metal and brick firewalls is clean, well lit and easy to access. In fact, everything about it is much better than my previous facility, and at a similar price.

This is a review for U-Haul rental…read more The employee was 20 minutes late because he "overslept". I get it, stuff happens, but he really didn't seem to be very apologetic or really care too much. When you have a move on a schedule, even 20 minutes could throw your schedule off. He processed the reservation quickly and had the truck ready in no time. I was also disappointed by the cleanliness of the truck. I get it that employees don't have time to clean, but with the ongoing pandemic, I would expect better cleaning processes.

While the $1 starting price is enticing and the airconditioned units are appealing, this facility…read moredoes leave a lot to be desired. The first issue is the limited number of carts to help move your items. They have no more than three available, and these are often in use by one person or simply missing. Additionally, if you are looking to use this facility for long term use, beware they increase your rent with little notification by $50 or more approximately every 6 months. We moved in with a rate of $153 plus insurance and left the unit about a year later paying over $300.

beware of hidden fees! was not aware that they could change your prices whenever they feel like…read moreit's time. Before signing anything and getting my storage, I asked if there would be any changes on my pricing and they have gone up $25. So be very careful and ask about their fees and how long they'll stay with the offer that they're giving you.

I had no complaints at first, but I've had stuff stolen out of my unit multiple times until I put…read morean additional lock on (one that StaxUp didn't provide). Now I'm finding out it's an issue across the entire complex, and other tenants have had rodent issues as well! The price for our unit has ballooned up to $359.00 a month as well. Leaving after this month.

The person that helped us was a nice guy and the price was good when we moved in. BUT. It's been 2…read moreyears now and this year, our unit and the whole area near us got broken into. Thankfully, from what I could tell nothing was stolen. They soon added keypad locks to the doors which was good. We are moving out now because the price has raised multiple times in the last year and I found somewhere better prices and better amenities. Also saw reviews about rats. Thankfully we didn't have that problem but today when cleaning out our unit, another one a couple doors down was left open and had tons of droppings!!! Beware

My family and I have been loyal customers of Chaparral Self Storage for over five years. One of the…read moremain reasons we stayed for so long was because we genuinely love Temecula, and we trusted this facility to keep our family's belongings safe. Some of the items we have stored are not just "things"--they hold priceless sentimental value that cannot be replaced. Throughout the years, we have accepted several rent increases, usually around $15 at a time. While I understand that operating costs can rise, receiving another notice that our monthly rent will now increase by $30 was extremely disappointing. It feels like the increases are becoming excessive, especially for long-term customers who have remained loyal year after year. What saddens me the most is that loyalty doesn't seem to be valued. After five years of consistent payments, I had hoped there would be some appreciation shown to customers who have supported this business for so long. Instead, it feels as though long-term tenants are expected to simply absorb larger and larger increases. I have already looked at other storage facilities and found that I could rent a comparable unit for significantly less. The only reason I stayed at Chaparral was because of convenience, familiarity, and the sentimental belongings we have stored there. I even continued paying while driving an hour just to visit the unit because I wanted to keep everything in one place. Unfortunately, this latest increase has made me seriously reconsider that decision. Instead of continuing to pay an amount that no longer feels reasonable, I may move only the irreplaceable sentimental items and let go of the rest. As difficult as that would be emotionally, it is becoming harder to justify paying continuously increasing monthly fees. To be fair, the facility itself has always been clean, secure, and conveniently located, and I appreciate the work the staff does to maintain it. However, pricing is a major part of the customer experience, and for me, the repeated rent increases have overshadowed the positives. I hope management takes the concerns of long-term customers seriously. Keeping existing customers happy should matter just as much as attracting new ones. Loyalty should be rewarded, not continually met with larger price increases. Sadly, after more than five years, I no longer feel like a valued customer. I truly wish things had been handled differently.

I totally recommend this storage facility. Their prices were low and they have great specials. We…read moreworked with James and he let us know upfront that we could buy there lock or get one that was like theirs. He didn't say we had to buy theirs which were at decent prices if you didn't want to shop for one. He also let us know if we provide a current declaration page from our insurance that he wouldn't add on a 10.00 monthly fee. Really like their honesty. My husband called a few and they were the best price. They are a very clean facility Cindy W

The business I work for has used All About Storage for 4-5 years now. They had the best prices for…read moreour were able to immediately assist us and coordinate a unit for us. Each time I have had contact from office personnel it has been the best. I appreciated their quick attention to my questions and needs, the cleanliness of the facility, the feeling of safety when coworkers and I dropped by our unit. Today we moved out, as we no longer needed the unit. It was a painless process and taken care of immediately. I would strongly recommend anyone looking for storage to start their search there.

Local family owned storage facility. Wonderful and helpful staff. All drive up, ground floor. Very…read moreclean and security cameras everywhere. Competitive pricing and owners do not raise the rent every year. Checked several other facilities and chose All About Storage. Would highly recommend.

A lovely place to store your things. Owners are so nice. My things were stored safely with no…read moreissues for 2years. Affordable price and the rent was never raised. Highly recommended. If I ever need storage again, I will definitely go back.

Clean storage units extremely reasonable prices! Edith is amazing in assisting and coordinating all…read moreyour storage needs.

This is an EXCELLENT choice for all your storage needs. I have a nonprofit and personal storage…read moreunits here. Clean, well kept, excellent staff and great service. They have special deals here at times. Just ask.

Very accommodating and helpful, excellent service, and very conveniently located for my needs!read more