This Culver's deserves more than 5 stars. I came in with my 99-year-old grandmother, and the staff were absolutely wonderful to us. We forgot her handicap placard and needed some help figuring things out safely, and the team handled everything with patience, kindness, and generosity. They made us feel welcome, never rushed, and genuinely cared for. My grandmother had a great meal, and I am very grateful for how thoughtful everyone was. It is rare to feel this well taken care of during a simple meal out. 11/10, and a heartfelt thank you to the staff. read more

I've been eating at this location for years and while it's not what it used to be they still put out some decent, reasonably priced food. And of course the above average frozen custard! On this visit we ate in and ordered a butterburger with cheese, the "new" chicken sandwich, and a large fry. So, our order came out wrong. They didn't offer us a receipt at any point and apparently we had been charged for this order, which was a double burger with cheese, the chicken sandwich, no fries. They quickly brought me out some fresh fries at no charge, which I figured averages out the cost of the double burger, so no big deal... but they should be paying a bit more attention. The food was mostly on point. The chicken sandwich is advertised as less dry and more seasoned and it hits those notes well. A good sandwich. The burger was good minus the bun, which was maybe old or stale. The bun on the chicken sandwich was excellent so it was odd to see such a difference. The fries were piping hot. They're good quality but kind of bland. After, I got a Concrete. With chocolate custard, peanut butter, and marshmallow. Again, no receipt, and I felt like it was missing the marshmallow. There were a few ice crystals in it as well, so while it was still good it wasn't up to the quality I expect. The place is still a nicer sit down experience than you'd get at other fast food places but tables weren't clean and needed a wipe down. Feels like they're missing the mark here these days, but almost certainly the best fast food burger you can get around here regardless. read more

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Culver's always hits the spot. The cheese curds? Crispy, golden perfection -- I swear they could solve most of life's problems. The ButterBurger with cheese was juicy, flavorful, and that buttered bun should honestly win awards. It's not my first visit, and definitely not my last. Consistently delicious and dangerously addictive in the best way. read more

Our neighborhood Culver's. The consistency and quality of menu items is excellent. Always hot and fresh. This location can get busy during peak times, especially the dinner rush. Great experiences with the staff, excellent customer service. read more

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Love it! Amazing food! I love their cheeseburgers and their ice cream is ammmmaazzinng!!

Quality of foods, quick and accurate delivery, nice atmosphere Thank you for it all See you again soon read more

Always love Culver's but unfortunately this location delivers already melted custard upon arrival despite the time of year. Have tried to give it multiple chances however it is consistently already melted when provided to us - unfortunately makes it not as enjoyable and is not the custard you look forward to having when you go to Culver's. read more

Culver's is no longer my favorite burger joint. Every time I go and order a burger with fries, the fries are COLD. That's what happened at lunch today. I would like hot or at least warm food. Not the crap that has been sitting under a heat lamp. I'm just tired of food not being warm! Burger wasn't that great either. read more

10/10 tonight Culver's. Fish sandwich was great. The bun so fresh. Service: these were the most polite employees I've come across at any restaurant lately. Good job! Pro tip: today's fotd is chocolate explosion. Pour some espresso martini over it and thank me later. read more

I want to give this place 5 stars because of most of the workers and the food for the most part is always excellent. I go to this location on 83 on the regular but recently it's starting to be a inconvenience when after you order and there are NO CARS waiting and they ask you to park in a spot to the right when the line in front is empty also. Culver's is already looking good in times because their timer resets once the car pulls forward. Even if there is 1 or 2 cars waiting. By the time you order, someone waiting is getting their food. Other locations don't do this with the exact same set up. It should be the line on the side, then you fill the parking spots. That has been the traditional spot for picking up your food while we wait. Not to mention it also keeps the workers safe from having to cross the parking lot to deliver someone's food. Their safety is most important. I can understand when you're slammed but going there when it's not busy shouldn't be that hard to help us while we help you. read more

Last two trips through the drive through they got the order wrong. Make sure you check your receipt and check whatever you ordered. I know they hire kids but maybe some oversight would be a good idea. read more

Stopped by here to get my friend something to eat because he is picky with food and we are about to go to a Thai restaurant where he probably won't try things there. Drive through was fast so service was good. I of course had to have my Blueberry, Strawberry and Banana Shake with fries. Yes I know it's too cold for shakes but was craving it. And something about dipping them fries on the shake makes its taste even better. read more

Culver's - Burgers Near Me - GraysLake, Illinois

Has not messed up my orders lately so back to hitting this location up more often as I appericate eating food that was not sitting on the warmer like other fast food places lately. They make it fresh and the custard is always smooth. I feel more appericated here those days! Team members are friendly as well! read more

They almost always mess up my order. The burgers need to be seasoned more. However the cheese curds are always amazing and I love their frozen custard. Even the vanilla on its own is delicious. The staff is always polite. read more

I went to many Culver's , food is always great . This location had slow service, I ordered a Reuben ,a cheese cutrd ,a lemon ice 8/18/22 6:55 pm , after 20 mins , 7:15 pm ,my number was #55 , I saw # 66 got their food ,I went to ask the casher why took so long , she asked other workers ,I got my food 7:18 pm . Large Cheese cutrd had some French fries mix in ,not very hot . Reuben and lemon ice were ok . read more

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I'm a big fan of Culver's, and this one is just like the other restaurants it's really good the people are friendly and nice inside, they take care of you when you order inside they'll bring the food to your table the rest rooms are clean and orderly, and I believe there was a television inside, I was in and out so fast because my delivery was on time and ready for pick up read more

Love their service and fish sandwiches, cheddar bites and pretzel bites as well. Good place to take the kiddos, you don't feel like you are eating fast food read more

My aging mom do not like anyone in lake county breakfast except this place she doesn't even eat the breakfast I cook for her I use to hear folks say how can you mess up breakfast? You can mess up breakfast.... smh thanks to the cook read more

This Culver's location was fast and quick considering the drive thru line was decently long. I decided to go with the infamous butter burger and wisconsin cheese curds. The butterburger wasn't amazing and almost had too many toppings on it. It was pretty messy and didn't have a distinct flavor. The wisconsin curds were cold and not very enjoyable to eat either. Overall the food was subpar and not very memorable. I was very disappointed by my meal. read more

Culver's - ButterBurger - Cheese Wisconsin Cheese Curds - Burgers Near Me - GraysLake, Illinois

This Culver's consistently does not include all of our food. Most recently, we were stiffed 2 butterburgers. It was rush hour and the kids were hangry so it was extra-annoying. Should my partner have checked the bag of food he was given? Yes. However, the food should have all been there. Every time. I'd say an average of 1 out of every 3 times we visit the food isn't all there. We keep trying. Maybe not any more. read more

My new favorite chicken noodle soup! Big chunks of meat, broth is soothing, and plenty of veggies. Food was hot, quick and tasty. Employees were polite and helpful when I couldn't decide. Restaurant was clean, with available seating. read more

I just came through the drive through and got 3 scoops of the flavor of the day and I was given 2 scoops... not very happy read more

Culver's - Burgers Near Me - GraysLake, Illinois

Went to Culver's today for lunch. I decided to try their Grilled Chicken Sandwich along with their flavor of the day (Cappuccino with Sugar Cookie pieces). Really nice and helpful people work here. The sandwich was really tasty and huge. Tasted very good. The Flavor of the Day didn't disappoint. I really should make a point to come here more often. Great job today! read more

This Culver's is slow. Always a 20 minute wait. Everytime I pull up to the window, the workers in there are just laughing not giving a F... They also need to put more cookie dough in their mixers. read more

I'll start this with a positive by saying the quality and consistency of the food is 9 out of 10 times spot on. Having said that, they suffer the same issue as many fast food restaurants, and that is you can always tell when there is no adult on site to oversee the "children". Quality drops, wait times go through the roof, and you can always hear the children at play when you're paying for your food. I guarantee there wasn't a responsible adult on site Friday, 10/15, at 10pm. Not a good look. read more

Received call from Jason a manager who was professional and took care of issue.........Have been there many time and have never got my order correct, and today is the same, checked order and was missing cheese curds, said it would be 10 min that's after all ready been waiting 20 min, when I got home was missing 1pc fish and little fries, other fries was all burnt garbage at bottom of. Called and manager hung up. Would give negative as entire staff is incompetent and lack of leadership at store shows. read more

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They mess up our order all the time. Service has gone down, and we've lived here for 12 years.

Probably the worst Culver's I've been to. First, their website had cookie dough as the flavor of the day, but they insisted it was snickers swirl. Then when I asked for cookie dough they were out. They were also out of Oreo. Fine, I'll get snickers swirl. Problem was my ice cream had absolutely no snickers in it. My boyfriend's did at least, but they just dumped a bunch of topping crumbs on top. I thought it would be bigger pieces swirled in. My boyfriends burger also had stale bread and seemed dried out like it had just been sitting under a warmer for awhile. Only reason for two stars is the worker at the window seemed generally friendly. read more

Ordered 3 ice creams and they had us pull forward. Six cars behind us got their food and ice cream before us. I said something to one of the employees and they said they would check on the order. I waited at least 15 minutes. I originally rated it a 1 star but switched it to 2 stars because they gave me a coupon for 2 free value baskets. I will not return to this specific location. Staff seemed frantic running around. read more

Food is always delicious. It's a shame the whole staff is just messing around the whole time and they switched to coke.

Friendly staff and food is always good and fresh. Always visit this location even though it is quite a drive. Highly recommended! read more

All around good spot. Restaurant is clean and food is always good. Service is very friendly, fast and efficient.

second time they have short me some of my order ! i can understand one tine but 2 no. wont be going back .

Food was excellent, fresh, hot and fast!!! Employees very courteous and friendly. They even opened the door for me to enter the restaurant!!! read more

I want to say that the Culver's staff at the Grayslake location, are ALWAYS friendly. The food is average, but I go regularly, because the staff are kind and friendly. The front staff are teenagers that treat customers better than most adult workers in the service industry. Keep up the good work. read more

Possibly the worst service I have seen from a Culver's ever! Waited over 45 min in drive through to have someone bring out the wrong order to me. Then found out they still had not even made my order. If your that behind when people are placing orders at the outside speaker you might want to advise them that your running 45 minutes late!!! If I had known that would have gone elsewhere read more

Very disappointed. My wife and I both went and got concrete mixers. We waited for them in the drive through because there were people in front of us, however, when we got to the window and received our mixers they were nearly 100% liquid. Super poor. Can't believe it was served like this. read more

OK...stick to the burgers here. They are flavorful. If you are a light eater, the sandwiches will be fine. Deviated from the burgers finally and had to finally write a review. Had a reuben here and am very disappointed. As a person used to real deli sandwiches, ones that are stacked high with meat, this was an eye opener here. Very light on meat. Was still hungry after eating it. Anyone that says a reuben or any other sandwich is good here is commenting on taste only. Not quantity or quality of the meat. The 2 slices of bread put together would be higher than the meat between the slices, the opposite of what you get for about the same price in a real deli sandwich. Will be back for the burgers but will not make the mistake of ordering a sandwitch again. Have to pay attention to portion sizes that others are getting on other items when I eat in in the future. read more

Culvers is a nice alternative to other fast food places with a variety of menu choices. The staff at the Grayslake location are typically friendly and pleasant. The restaurant is not always as clean as it could be but the place gets very busy with lots of people in and out. read more

Culver's - Burgers Near Me - GraysLake, Illinois

We stopped here for a quick dinner ... and the service was amazing! Better than some full service restaurants we have been to recently. Hats off to management because it is obvious you are teaching your staff to treat customers with care and respect. They even stopped to ask how our meal was!!! Very friendly! Nice job management! Way to set an example of how a business should be run! read more