I cannot stress enough how frustrating and disappointing this experience has been. I brought my car…read morein THREE separate times for the exact same issue--a cylinder 2 misfire--and somehow, after all that time and inconvenience, the problem is STILL not fixed. Each visit meant rearranging my entire schedule, finding alternate transportation, and being without my car for days, all for absolutely no resolution. And not only that, one of the times out of the three visits I came to get my car it was filthy like they had left all the windows down or took it for a ride with a layer of pollen all thru out the car. What makes this even worse is the completely shady communication. Work was done on my vehicle without my authorization, and I was never given clear pricing upfront. I wasn't properly informed about what they were doing or how much it was going to cost until after the fact. That is completely unacceptable and honestly feels dishonest. Every time I tried to get answers, I got vague explanations and no real accountability. It felt like they were just guessing and charging me along the way. At no point did I feel like a valued customer--just someone they could keep bringing back without actually fixing the problem. I've wasted time, money, and energy, and I'm left with the same issue I started with. This place is disorganized, unprofessional, and lacks transparency. I would strongly caution anyone against coming here unless you're okay with repeat visits, surprise charges, and zero clear communication. And not only that I have spoken with the Audi dealership and another mechanic backing that what they have done is wrong and reinstating some of the things that G2 is "claiming is wrong with the car" just to come back for another visit and blow more money on the same problem for the 4th time they can't seem to fix. My friends and family will not be returning to G2 ever again after how awful and unprofessional this has been handled.

I am one of these people that like to fix everything myself. I just did both A/C units, my washer,…read moremy microwave, and any vintage stereo equipment I can get my hands on. One of my habits when I'm tentative about a repair is to call at least 15 places to "compare notes" and learn. I get a feel for what businesses simply want to replace parts and others that know how to "fix" a part and replace a part. I ended up calling 17 BMW repair places about my wastegate on my 2013 BMW X3 and from everything I described over the phone, every place said I will need a new Turbo. I decided to also call G2 which is a little further from my house but I also remember they tightened a loose piece of my exhaust "on the fly" when I was coming back from a road trip. A mechanic named John answered the phone and I learned he owned several BMWs. He said "bring it by Brad, I'll take care of you. But I don't want to work on that car while the engine is hot so if you want to leave it overnight, that would be ideal". We left the car overnight and John made the adjustment and told us, "this adjustment should last a while. It doesn't mean you won't need a turbo down the road at some point". We picked up the car the next day and suddenly we could feel the turbo kicking in. We were so pleased with the work that we decided to bring the car back a week later to have the back brakes replaced (all BMW OEM equipment including sensor) and the transmission fluid changed. We were experiencing a little bit of car jerking when braking prior to bringing the car in and after about 25 miles, this all went away as John told us it likely would. I was very pleased with Jenna at the front desk (she happens to be John's mother) and with Gary the owner. This business has some very knowledgeable technicians, and I was most impressed because I fix things all day and this staff answered all my questions much better than the other 17 and then performed the actual work to back this up. Very pleased and the prices very fair as it relates to "European" car repair. I will be coming back to G2 in the future. - Brad W.

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

I recently bought a truck through Mr. David LeDonne and he was very friendly, professional, and…read moreeasy to work with. He was very clear with expectations on both sides and was a joy to work with through the process of getting a new vehicle. I will absolutely be looking at Billy Howell again in the future.

Today I changed my car's engine oil. Their job is professional.The price is reasonable.I would love…read moreto come again.

I came in for an oil change on a Saturday afternoon and was greeted by Alex, who was very easy to…read morecommunicate with. You park your car in the front, go in and ask for your service and hand over your key, sit in the waiting area upstairs, and then they will get you when it's done and time to pay. The waiting area is cozy and family-friendly, with toys for children. They only offered 1 option for an oil change, which was full synthetic for $79 (including tax) which seemed reasonable to me. It also included a full inspection and air filter change. I was in and out in 50 minutes, which was pretty good because at other oil change places I would be sitting in line for 50 minutes. They explained to me in detail the other repairs on my car that they found needed attention and recommended, but didn't pressure me to get them done that day. I definitely plan on coming back again!

Wonderful customer service, always gets my bus fixed and decent pricing. I had many issues that…read moreneeded to be fixed and they fixed it every time.

This place is bad news all the way around after 3 months and several misdiagnosis on my vehicle…read morethis vehicle still not fixed and they regret to tell me that I should have sold it is there way of saying get rid of it when they could have said that from the get-go normally that they don't know what they're doing and how to work on my vehicle vehicle is worse condition than it was then when I got there after $6,000 in work later it still has the same thing wrong insurance company won't even tow my car back there because it's been told there so many times they themselves says that this is a bad place and bad business unprofessional and racist and would not stand and hold up on their word nothing but lies and lies and lies from owner co-ow ner and mechanic my carbon towed in had to tow it out for us to go somewhere else

No longer providing the same level of service…read more I have had them do many alignments upon referral from Discount Tire. The last time I had them mount tires and do an alignment. Learned today that the horrible shake/vibration I have been experiencing since the alignment/tire install was all because they don't know how to properly balance a tire. Even worse, the tires had been originally mounted white walls out - when I reminded them that I had requested black walls out they fixed it, but clearly never re-balanced the tires - I am guessing on purpose because they had to re-do the job. Discount was amazing as usual, balanced and rotated for free and the shake/vibration is completely gone!! Take your business elsewhere.

ITS A SCAM!! I went…read moreto America's Best today because I had a Groupon for a four wheel alignment. Before any work was done, they had me redeem my Groupon. And about 30 minutes later, the woman calls me back downstairs to show me a receipt claiming that I need to have $300 of extra work done to my car prior to the alignment. I just moved here from Cali and I don't even have $300 in my name. She then claimed that if I were to have the work done elsewhere for a cheaper price, they would not acknowledge my Groupon which I have already redeemed, and would have to purchase ANOTHER Groupon... to get the services I already paid for. I purchased a Groupon for a four wheel alignment, and the front desk woman said it was for my diagnosis. That is a bunch of bull shit. Groupon even reviewed this and gave me a refund, and the customer support guy personally told me that he would be reporting this to his supervisor, without me asking him to do so. And the thing that really pissed me off, is the fake woman at the front telling me in a high pitched voice "Have a nice day" while I'm leaving, after trying to scam me. Like nahhhh fuck outta here

Just a great business and repair shop overall. They do honest work for customers in a fast timely…read moremanner and they let you know the costs before work begins. They have repaired my car twice now for 2 seperate matters and both repairs were done well for a very fair price! Highly recommend these guys.

David at the front desk and his team are amazing Some of the best customer service I have ever had.read more

After 4 tries they still couldn't get my transmission right. I finally gave up and just decided to…read morelive with it. Not only did they do a lousy job, but they made it very unpleasant. And after they kept adding on fees I could've bought a rebuilt transmission from Mitsubishi for the same money. I wouldn't wish this repair shop on my enemies.

Just left Don Browns & had to share my experience. My father used to frequent this shop any time…read morehis vehicle needed service & always had nothing but good things to say about them. As a result I have been taking my vehicle there for awhile now. Flash forward to yesterday...I recently bought a new car & wanted a hitch installed. Called & talked to Matt & he said to call him when the hitch came in. (It was delivered to my house about an hour later) When I called back Don said to bring it in around 10 am today. I hung around & the hitch was installed on my car 30-40 min later! Grant the fact that you don't need to be a rocket scientist to install one of these, I was impressed & more than happy that they were willing & able to install on such short notice, wow!! Don even adjusted the bill & gave me a discount. Who does that? Love him! (Matt too - good job!)

I took my 2020 BMW to Autorama for repair work because the BMW dealership was charging me way too…read moremuch for the needed repair. Autorama did the same repair and I saved $1,200 and I was only without my car for 2 days. I will not take any of my vehicles to any other repair shop again.

Definitely exceeded my expectations owner Paul is very Personable and more than fair with cost…read more When i picked my car up today he detailed the inside and outside for me which was a really nice gesture. Ill use him for As much as I can in the future I'm sold. Good business = return customers and referrals. Just so you know there isn't a sign and I believe the address is on the corner of Oak Street and another side street Thank u paul.