I took my car here because he was highly recommended. Asked him to check thoroughly since I did not…read morewant to have to bring it back. He called and said it was fixed. A week later it was doing the exact same thing I had it repaired for. He did not want to listen to me when I tried to tell him what it was doing. Spent a lot of money. I am very disappointed in the service I received. Will not use him again.

Expect to be completely satisfied with the expert service at Barrett Automotive. Easy access and…read moreaccurate estimates plus on time endings equals a Service Company with experience that we can trust. Thank you Barrett Automotive Staff for taking great care of our vehicles so we can continue the journey!

Just a great business and repair shop overall. They do honest work for customers in a fast timely…read moremanner and they let you know the costs before work begins. They have repaired my car twice now for 2 seperate matters and both repairs were done well for a very fair price! Highly recommend these guys.

David at the front desk and his team are amazing Some of the best customer service I have ever had.read more

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more…read moretime to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times.

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

Opens early on the weekend, very professional and friendly. I only had to spend about ten minutes…read moreof my weekend to get my emissions test done. Actually they charged less than where I went last year.

I got a coupon in the mail for them advertising a 49.99$ oil changed I made an appointment online…read moreand went in. The seating area was nice options to sit at a desk or couches. They had beverages available as well. The oil changed honestly took longer than I thought it would considering the apt in advance. So, I wouldn't return for this reason. But, overall good and affordable if you have extra time to spare.

They have a special machine when you pull in to let you know you need an alignment. I bet this…read moremachine paid for itself the first day they had it. Every time I come in for a service, they show how I need an alignment. Last week I just got tires at Carland's service center in Roswell, plus an alignment. One week later, the service center on State Bridge tells me I need an alignment. Here is a surprise, when I came back to pick up my car, they informed me they charge 3% for using a credit card. I am going back to Curry Honda! I always felt like I was ripped off every time I brought my car in.

This is the review you should be reading…read more Before I go any further, I must tell you that I once worked for Honda Carland and the Service Center specifically. I am a Honda Master Technician, and have been for 27 years. I know all of the typical auto service industry tactics, and what poor quality is when it comes to having your vehicle repaired. That being said, once I decided to take my career path toward the corporate world, you would think that I would not go back to Honda Carland or its Service Center, and you'd be wrong. Again, I know what quality is when it comes to having your Honda and Acura repaired, because of my experience. Yes, I do my own oil changes, but I still need to visit the dealer for my company car, where I could choose ANY Honda dealer in the Atlanta area. Knowing what I know, I willingly choose to have my car(s) serviced by the Service Center because I trust the technicians working there having worked with them in the past. No, I don't get preferential treatment. No, I don't get discounts. No, I wasn't asked to post this. I am not a shill for Honda Carland, and never will be. I get the feeling that the bad reviews here are people who take their cars to Pep Boys and expect dealership quality. I for one keep coming back, even when I have the experience and resources to do things myself.

I took my truck to John Megel Chevrolet for a routine oil change and tire rotation. During the…read morevisit, I was told I needed to replace all four brakes at a cost of over $1,000. Since I had replaced the brakes just last year, I decided to get a second opinion before spending that kind of money. I then took my truck to another shop for an alignment and a brake inspection. They found that my brake pads are still at approximately 50% on all four wheels and do not need to be replaced. This experience has completely damaged my trust in the service department. Being told I needed over $1,000 in unnecessary repairs is unacceptable. I strongly encourage anyone who is quoted expensive repairs to get a second opinion before authorizing the work. It could save you a lot of money. I won't be returning for service, and I hope this review helps other customers make an informed decision.

Although I did not buy a vehicle from here, I appreciated the time they took to show me the vehicle…read moreI expressed interest in. When I called, there were a few vehicles that had caught my eye. However, I needed to drive them and compare some features. When I arrived, the salesman was ready with the keys. We were able to complete the test drives and give me more info on the vehicles to make me feel comfortable moving forward. Ultimately, I did not purchase a vehicle. But I did not feel rushed. The salesman was patient and informed. He made the experience simple and I will come back to see what they add to their inventory.

Finally an honest and straightforward auto mechanic! I was…read moredesperate for help at the end of a rainy day and just happened to be stranded near this auto shop. This mechanic diagnosed my problem and did not overcharge me. Much appreciated! Wish I lived closer to be a regular patron.

I took my car here to get its motor changed. They charged almost 4,000 to get it swapped and after…read morethe car still did not run well. They said I was paying for the motor swap and that was the end of the story. My car has 4 dash lights turned on. Do not take your car here.