Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on my 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G. read more

Bought a car with them but they wouldn't give it to me the day of sale, saying they needed more time to clean it up. I wanted to take my car home and it had seemed clean enough when we test drove it an hour before but they insisted and gave me a loaner instead. When I came to pick up the car it smelled vaguely of gas but I didn't think too much of it. By that evening the gasoline smell was nauseating. They never admitted it but it seems they'd overfilled the gas tank. It took a week before the smell went away. On top of that, within about week or two one of the wipers was falling off and the battery for the one key fob they'd given me was in need of a change. Given all this I have no confidence in their mechanical team's attention to detail. Wish that were the end though. After a month and a half and several phone calls they still hadn't sent out my license plate and couldn't explain why not. Spoke with several finance people who promised to look into it and call back with an answer and they never did. Bottom line go elsewhere if you can. This place has serious problems at many levels. Even if they have a slightly better price you'll get a much better experience at other nearby dealerships. I've bought from milton-martin in gainesville and carland in alpharetta and had great experiences both times. read more

I'm always taken care of when I come to Lou Sobh Honda in Cumming. I've been to many Honda dealerships & this location is by far the best in N.GA. Their waiting room is also comfortable & easy to work out of when waiting for your car to be serviced. read more

Lou Sobh Honda - Car Dealers Near Me - Cumming, Georgia

The Best place to go for any Honda car/van buying and servicing. Excellent service and you will be sure that you will not be taken advantage of like many other car shops. Pretty far from my place but the trust & service over the years is so great that I can't think of going to any other place for oil change or any repair besides buying the Honda's. Just this weekend - had a wonderful experience with Ryan Esloon at the servicing center ! Phenomenal knowledge and excellent servicing support. Sup read more

So 2 years ago I was gonna buy a car but salesperson was so rude I left and bought a Tesla. This week I thought I would try again. Called and asked salesperson if he could give me a price on a car. He said "it's on the internet and basically hung up". So now I am Looking at Carland Honda. Love Honda and live near cumming but can't deal with jerks read more

The transaction went smooth purchasing a used vehicle from Lou Sobh. The only complaint is that we financed the car for 36 months and received a call the next day stating that the financing was actually only for 24 months, making our monthly payments higher, and that we needed to sign new paperwork. If we didn't already plan on paying off the car early/ could only afford the payments agreed to, this would have been a major problem and an extreme inconvenience. Unfortunately this will be the last car be purchase from Lou Sobh Honda and will not be referring anyone to go there. read more

please add the service hours below your dealership hours on maps. When you say that Oil changes are walk in its misleading because they close at 6 read more

Lou Sobh Honda - Car Dealers Near Me - Cumming, Georgia

The entire buying process was done first class. Madison Sobh was my sales representative and she was outstanding! She made me feel welcome and provided answers to all my questions. I would definitely recommend her and the entire team at Lou Sobh Honda. read more

My son purchased his Civic in 2021 from this dealership. He has only taken it there for services. He was just told on his last oil change that the splash shield was missing. this has to be removed to change the oil. When he had the oil changed a few months back we had notices the technician left the cover off of the air filter box. I think he did not put the splash shield back on either. I spoke to the service advisor that assisted him on this last oil change and he said it looked like the splash shield was ripped off. If that is the case it is because it was not properly put back on just like the air filter cover. I looked under the vehicle and could not see any evidence of the shield being ripped off. As a mater of fact there is an air deflector that is right in front of the splash shield location. If the splash shield was ripped off the air deflector would have been damaged also, it was not. So now we have to find another place to have services done since we cannot trust the workmanship of the technicians. I would think twice about using this dealership again if they can't even do a simple oil change right. Another problem is there recommended services. My son had the transmission serviced at about 30000 miles (Honda's recommended interval). Now 15000 later they are recommending it again. Just trying to rip off the customers. Like I said all his service records are on file there. read more

I was very disappointed in this car dealership. Andre was the customer service agent that my daughter and I dealt with in our attempt to locate a vehicle for her. We needed more tenderness from our sales person because my daughter is a traumatic brain injury survivor, and needs a little bit more time to acknowledge the proper and right vehicle for her. We actually located 1 and the dealership was gracious enough for us to take the vehicle to our Personal mechanic to potentially look for any unforeseen issues or determine the vehicle was solid. When it was found that there was roughly $2500 worth of Mechanical and where on the vehicle we presented this to the dealership to meet us halfway or resolve the issue as my daughter was determined to have this vehicle. We met the sales manager Reza at this time and he assured us he would look into this with the dealership mechanics And get this taken care of for us so we would be happy and they would have a new customer. Two days later, we find out that the vehicle was sold from under our feet and no maintenance or corrections were done on the vehicle. So some innocent bystander Purchased a vehicle with substantial damage to the vehicle and I'm certain the dealership did not div the honesty on the subject. My daughter was also laughed heartbroken because of the dishonesty and deliberate sale of the vehicle for full price to another party. This type of dissatisfaction in customer service should be noted And anyone that comes to their reviews should be aware. This is not an honest dealership and they are more interested in the All-America dollar over the relationship potential from a local homeowner. Shame on you Lou Sobh! read more

Lou Sobb came through. I purchased my resale Honda CRV Pearl White, that had a production issue with its paint. Literally the paint just fell off the car, 7 months after purchase, and the car was out of warranty. David went to bat for my on this unfortunate circumstance. Honda agreed to paying 75% of a repaint of the entire car, with a lifetime warranty on the job. read more

Lou Sobh Honda - Car Dealers Near Me - Cumming, Georgia

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I recently purchased a used Acura Integra Type S with a 6-speed manual transmission. The dealership presented a clean service report and claimed their inspection showed no issues. Within weeks, the clutch catastrophically failed. Upon investigating, I found: Multiple independent mechanics who looked at the car unanimously confirmed this damage was from long-term abuse and poor driving technique - damage that couldn't possibly have occurred during my brief ownership. Most damning of all, I even had the chance to speak with the car's prior service center where they confirmed that the car had indeed exhibited similar issues in prior service appointments and the owner chose not to make repairs. Beyond the clutch, there was significant additional wear and tear to other parts of the car that Lou Sobh Honda either missed in their 'inspection' or chose not to disclose. When confronted with this evidence, Lou Sobh Honda accused me of not knowing how to drive a stick and having caused this damage myself. I have owned manual cars my whole life and driven hundreds of thousands of miles using a manual transmission - I even learned how to drive and took my driving test on a stick and the car I traded in to Lou Sobh Honda was a manual car with close to 200K miles on it - and I have never managed to blow out a clutch before. To suggest that I could destroy the clutch in what is one of the most reliable car brands in mere miles, is just an absurd attempt to avoid any responsibility. This dealership is either incompetent at inspecting performance vehicles or deliberately deceptive - either way, they won't stand behind their sales when problems emerge read more

I was one day away from losing my rental car, after a terrifying accident with a drunk driver, and I had the joy of working with James Nasser to find my family a safe new vehicle. He was wonderful in every way. He didn't make it known that he had an agenda of his own, and was truly focused on the happiness of my family above all else, while sharing stories about his own sons. I test drove 5 vehicles in the two days I worked with him. He took a personal interest in our story and the needs of our family when choosing the perfect car, and I ended up falling in love with a 2018 Honda Odyssey with 56,000 miles on it. It has since taken us on many adventures, and we look forward to many years filled with memory making in our Odyssey. If you're looking for a patient and honest car dealer who drives all the way from Kennesaw because he knows who he really works for and has found a second home at Lou Sobh, you can't go wrong with James Nasser. The process was smooth from start to keys in hand. He and his coworkers were enamored by my little girls and excitedly witnessed their joy when I surprised them with their new car with a special surprise inside. They now think gas is free and we should watch movies on the dvd player all day. From my experience with James to finalizing paperwork with Jamie, and hearing him take an interest in our prayers to fill another seat in that van with a rainbow baby as he shared his journey to his own rainbow, I cannot recommend Lou Sobh Honda enough. You have taken a terrifying circumstance and added so much beauty to our days in a timely manner. I was referred by a friend in Suwanee Area Moms Club, and I am so glad I followed her recommendation. read more

Purchased a Certified Pre-Owned car recently. They added a bunch of fees to the price, but they quickly removed them when I "reminded" them that they can't do that in Georgia. Everything was pretty good up until the final delivery of the car. The detailing crew made a very noticeable scratch on the car. When I told the salesperson that the scratch wasn't there before, she attempted to gaslight me, told me that it must have been there before, and it was absurd to feel that the detailing crew had made the scratch. I quickly weighed my options and decided to accept the car and fix the scratch myself. (I know I shouldn't have accepted the car; don't judge, there's more to it.) They were golden up until the scratch. It's too bad that they showed their true selves; It would have been a relatively quick fix for them, but they chose to be shady at that point. I will be taking the car to my mechanic to do a thorough check of everything, as my trust is completely shattered. If you plan on purchasing a car from them, I highly recommend taking photos of the whole car before going in to negotiate the price. They claim no responsibility after that. read more

Lou Sobh Honda - Scratch after detailing. - Car Dealers Near Me - Cumming, Georgia

This week I took our Honda in for service. First oil change, and we had purchased the maintenance plan for this particular car so we are enjoying not worrying about paying extra for service when bringing the car in. Cheron was my service advisor, and walked me through the entire process from start to finish. Professional, courteous, they even got the car done before the quoted time. I went in a few days later (today) because my tire pressure indicator was lit and I couldn't get it to stop. I didn't read the manual right, it was an easy fix. Cheron helped me get my tires checked and reset the pressure so we are all set there for the week since it's supposed to be very cold. Very, VERY pleased with my experience with this dealership. I'm very loyal when things go right, and when they don't- as long as we come to a mutually agreeable result I am still loyal. Thank you Cheron for your patience and time with me today! I'll call HondaLink Monday to see what I can do to get my other item addressed. read more

I just had the most unpleasant experience with Lou Sobh Honda. I shopped them against Mall Of Ga Honda and Mall of Ga was cheaper on the same new vehicle. Lou Sobh did, however, have a used Ridgeline in which I was interested. They wanted a premium and it had paint spilled in the back. The salesman tried to tell me it was compound and would come right out. Not true. I know paint when I see it. I ventured forth and tried to make a deal but they low balled me on my trade to the point of insulting. The salesman actually got irate at me for not being interested in his offer. I would not set foot in this property unless you are prepared be insulted and are forced to deal with the most unprofessional sales staff I've been there displeasure of dealing with. read more

Worst worst worst worsted experience I won't suggest this place anyone . I went to honda service station for Fix my Ac . Service Advisor said they( Best Ac tech) found some problems in the car and it will be around $1270 and I said ok go ahead and fix it they took 1 day to fix it. Once they fixed it and I drove car about 20 min and Ac gone bad and it won't work at all in the afternoon around 3 pm ( it was so hot outside ) I mean people spent this much money in the shop to get a great service but this is very disappointing I think small auto shop does good service then here. read more

Buying a car was quick and painless. We did go knowing what we wanted and were preapproved before arriving. Employees were personable and efficient. We were there for a max of an hour and a half including test drive. Communication has been great! read more

I have an 80 year old mother that had a 2007 Mazda with 184,000 miles. When I last rode in it with her I vowed it was time to help her find a new car. She is on a very fixed income so it was super important to find her the best car I could at the best price. I started my reset for her next car several months ago. This past Sunday we test drove a vehicle at another dealership. The sales guy was great but the sales manager lost our business. He didn't have the time of day for us. I found the car we were looking for and sent an email enquiry. With my mother being 80, it was important for me to make sure I did what I could to keep her out of buildings due to Covid. Just trying to be safe. Kimberly Carr answered my email. She has always been respectful in all of my interaction with her. She knew that I needed to get the best price for my mother and she worked hard to make that happen. I appreciated everything she did. We went to the dealership today and finalized the number after we agreed upon the price. Here in lies where they lost a point. Had it not been such a great experience with Kim, I would have taken away more stars. I was writing a check for this car. So paperwork should have been very quick and easy. Kim went to get things taken care of with the car and told me to wait in a certain area for the finance manager. He was supposed to let me know where a signature was required. I did not want my mother inside because of Covid so she sat in the car. It was raining so she couldn't sit outside. I waited and waited and waited. After I had been there for a long time I finally walked up to the receptionist and asked what was taking so long. She said she would see. I walked out to check on my mother and the receptionist then came outside to bring me the papers to sign. As I started to get my mother to sign the papers I realized her address was wrong on every single form. I spent the time and manually corrected everything. Ridiculous. Especially knowing That everything I had gotten from Kim had the correct address. Then when I brought them back in, I finally went into the office of the finance manager. Remember. I was writing a check for this vehicle. It should have been a VERY fast process. When I asked the finance manager, Robert Byczynski, if it always took so long he told me he had looked for me and I wasn't in the area. I had been sitting there for a very long time and finally went outside to check on my 80 year old mother sitting outside in the rain in the car. He said he asked if the receptionist knew where I was and she said no so he went on to the next person. Then he told me he thought I would just be giving a check to the salesperson and he was ready to move on to the next person. If he had been the only person I dealt with at the dealership I would have walked out. My mother literally sat outside in the rain in her car for 3 HOURS while I waited to get the paperwork finalized for a car I was writing a check for. No financing. Easy easy easy. Should NEVER have taken that long. As great as Kim was, it left a sour taste in my mounts. Never was there an apology from him that we had to wait so long or any empathy. Ridiculous. The silver lining is that I was able help my mother find a wonderful car that will serve her well for a long time. Kimberly Carr (salesperson), you deserve to have five stars. Robert Byzynski, finance manager, would get negative stars from me. I definitely did not feel like a valued customer and there was zero empathy or concern from him that my 80 year old mother had to sit in her car waiting so long. read more

Lou Sobh Honda - My mother loves her new to her car. - Car Dealers Near Me - Cumming, Georgia

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Recently purchased a car from here and was surprised to find that options we were told were on the vehicle turned out not to be there. The sales person made a mistake and the dealership stuck us with it. read more

Where do I start... My wife and I were shopping for a bigger/newer vehicle due to us having a 3rd child. We expressed interest in the Odyssey's. The first time we were there, we had to leave because the numbers were just not there budget wise. Over the next few days, we received text messages from the salesman asking what it would take to earn our business. We sent a detailed text message stating what amount we had to put down, what we needed to finance and what the price of the vehicle needed to be for us to purchase it. The salesman countered the offer (which was only $500 off what our initial offer was). With the minimal $500 difference, we agreed and told him that we were going to sell going truck to Carvana the next morning and we would be in at 2:00pm to purchase the Odyssey. Keep in mind, they agreed to the price that THEY OFFERED. After selling the truck, going from bank to bank to cash/deposit the money from the sale, we made our way to Lou Sobh Honda to finalize the purchase. Once we were there, they had all of the paperwork on the table with the word "sold" on them. Before them running my credit, I asked twice about seeing the numbers to make sure we were on the same page. I was told that we would go over them shortly after they ran my credit. After receiving an interest rate from the "sales manager", I was provided with a NEW breakdown sheet which was $10,000 higher than what the SAME salesman told us via text. Of course, we brought up that the price was WAY off than what we were told over the phone and the only excuse we got was "there must have been some miscommunication" and "well we have a different sales manager than the other day". Not only did they lie to us and go back on a verbal agreement (which legally is a binding contract in the state of GA), they have limited my family of 5 to 1 vehicle, a hard inquiry on my credit and going home with no vehicle. The salesman had 0 emotion. 30 minutes after we left clearly irritated, he had the audacity to text us back with a $500 discount. No sir, you still have $9500 to take off. DO NOT buy from this location. Great to see this location appreciates its customers. read more

So I made my appointment online and was provided with a quote, but service advisor John G. Decided to charge me by individual services, which drove up the cost. The only way I found out was when he came back with a folded sheet of paper with additional services. Once I saw the pricing I questioned the cost and he shared that the online appointment schedule does not speak to the dealership. How convenient! To not make this story any longer, please see your quote before they begin service, you may save your self hundreds of dollars! Second part, after leaving the dealership my wheels were badly scratched. After question John G and sending an email customer advisor Hagen, I never received a call back! I requested pics, but this Honda dealership does not document their cars prior to service. Only reason for this post is awareness! read more

I'm not a fan. Brought my car for maintenance. The mechanic said everything was fine, and the next morning, my tire was flat. I was stranded on Dawson Forest Road around 6 a.m., trying to find a phone signal on the road. The only signal I could find was calling 911. Thank goodness a Dawsonville cop came to help. Shout out to Dawsonville cops. They are always providing roadside assistance or washing their cars at Bamboo car wash. I like their presence in the community. Makes me feel safe. By the time the cop came, I was able to walk a good mile to a nearby scary looking house and finally found a signal to call my husband. We really need better wifi signals in the Dawsonville area, especially Dawson Forest road, all the sections, to ensure the safety of people who are stranded in the dark, especially women, when our car breaks down. We went back to get the tire fixed, and they charged me $300 for one tire to replace and totally wasted my time. It's not cool to rip off someone from your community. This is why I didn't bother purchasing a car from them in the first place and should have known better. read more

I found a vehicle on cars.com that was listed by Lou Sobh Honda so I sent them a message asking what the out the door price was and weather or not they honor an available rebate. I received a reply from salesman Lee Walls the following morning saying that he won't reply in writing and that he needs my phone number. I replied that is a red flag that he will not answer my questions in writing and this was his reply "FYI, always a red flag when a potential customer doesn't provide a phone number when submitting a question about a vehicle and they are 1000 miles away. While I appreciate your question and inquiry. This vehilce is not available for sale outside the state of GA. Thanks." Keep in mind that I was willing to fly there and pay cash (wire or Certified check) and that they have an internet sales dept. and that it is listed nation wide on cars.com. I told him that I have flown over 2,000 miles to Phoenix AZ to purchase cars and that if he has never heard of someone from the North going South to get rust free cars he was a dumb@. He proceeding to try and threaten me by trying to look up where I work on the internet (he got it wrong) and then saying I could not talk to him that way because he was a veteran. This had nothing to do with his horrible sales abilities. For all he knows I could have become his best customer and traveled to buy numerous Southern cars but now he keeps their car and I keep my money. Don't waste your time here. (PS I am sure the internet price was likely a scam and that is why he blew me off. Also I am in WI not CA that is a Google error). read more

Great service, we worked with Serkan and he was very knowledgable and friendly. Would highly recommend. Used CPO Honda CRV- couldnt beat the price. Wife and I will likely be back to get her a new car soon. read more

Great buying experience. I sold them my last CRV about 2 years ago and Josh Hatch took great care of me, so when time came to buy a new vehicle, there was no doubt where i was going for my next Honda. Josh and Joe were great through the entire process and made the it very easy and smooth. The only part we were not happy with was in the business office with Amanda. She was very cold, indifferent and almost rude. She did not explain any of the paperwork to us, just turned the papers towards us and said to sign. My experience has always been that the business manager explains each paper before asking you to sign. She made us feel very uncomfortable and almost like an annoyance to her. But i will go back because of Josh and Joe. read more

I currently have two Honda Pilots and prior to that a Honda Odyssey, love Honda vehicles and Lou Sobh Honda is what makes loyal customers remain loyal and happy. I service all my vehicles here and the service people are exceptional, timely, and courteous. If you tell them you're waiting in the service area or if you're going to drop off and come back later they will provide you a fairly accurate assessment of when your vehicle will be ready based on your time. The car buying experience is fair and respectful of your time and won't keep you the dealership to drag the process out like dealerships (see other post). I purposely drive 10 mins out of my way to this dealership over a closer dealership because of the way they treat their customers. Overall if you're looking for an exceptional car buying or customer service oriented dealership, Lou Sobh Honda is where you should go. read more

Our Acura MDX (bought used from Lou SOBH Honda) had a major transmission failure that required a lot of troubleshooting and eventually a complete new transmission. Our service advisor, Anthony Attanasio, did an EXCELLENT job of managing the entire process, from assigning techs, to dealing with the Warranty company (thankfully we bought an extended warranty!), to communicating with us on a timely and regular basis. He even came into the shop on his day off, to handle a problem with the Warranty folks. We couldn't have asked for better service, and for us, that's the ultimate compliment! Our MDX is fixed and running great. Thank you to Anthony and to the Lou SOBH team - well done. Frank & Kathy Blau read more

Lou Sobh Honda has been my dealership for the last 3 cars purchased. In my opinion they are the most honest and reputable dealers I have ever dealt with. Mr Joseph Allen has sold me 2 CRV's by listening to my needs and balancing those with what is available as well as affordable for me. Personally I wouldn't dream of going to a different dealer. Mr. Andrew Fabec, Business Manager, assisted me with the financing and was thoroughly knowledgeable about financing so he was able to review all documents carefully with me. Additionally their Service Department is exceptional. I have always used them and been highly satisfied. I highly recommend Lou Sobh Honda. read more

I recently purchased a used Subaru Forester from Tom Richardson at Lou Sobha Honda, and they have won my business for life! Tom, Dave (finance manager), and others, whose names I have sadly now forgotten, were all amazing. First, they were totally on top of covid-19 precautions, wearing gloves and face masks, wiping down the car and the desk, etc. They were responsive to my questions, and transparent in working through the deal. I went in knowing how much I could spend, and Tom helped me find the right vehicle for my needs- a great car at a great price. I was in and out in about 2 hours: from test driving to working out the financial elements, signing over my title, detailing my new car, and driving away a very happy customer. Tom, you rock, and so does Lou Sobha Honda! read more

I love the Service Department at Lou Sobh. I have had numerous bad experiences at Honda Carland Service and Lou Sobh came to my rescue. I am obligated to go to Honda Carland for maintenance services due to their lifetime warranty rules, but I think I'd rather forego their warranty and stick with using Lou Sobh exclusively. The bad service at Carland isn't worth the warranty. Thanks David and Bonnie! You both are the best! A tip to customers - the waiting area is awesome. Free beverages and snacks, but if you want something else, there's paid vending machines. There's free wifi and work stations (cubicles) setup so you can easily bring your laptop and work while you wait. Alternatively, there's a free shuttle AND they offer rentals for $28 a day. If your service is over a certain amount they provide a loaner vehicle. This place is truly amazing. They have exceeded all of my expectations. They also know how to honestly set them. David said he would need my car all day. I brought it in at 7:45am, I was in a loaner and out the door by 8am. At 11am my car was ready. These guys are the best! The first dealership in history that is very Customer centric. read more

I'm surprised that the reviews aren't higher. I'm generally not a fan of car dealers, car mechanics, etc. Pretty critical. Searched for a while for a used Honda Odyssey and was shocked by the prices. Was able to negotiate a price that was fair for both my trade in and my van. They fixed what I wanted them to fix cosmetically before I took possession of the van. My sales person was a little used car salesman esque, but I was expecting that. The service department is great. They've fixed things that they didn't have to without charging me and have really worked to make sure I'm a happy and taken care of customer. I'd recommend this dealer. read more

I am a huge fan of Hondas in general, but after buying 2 Hondas from Lou Sobh Honda in Cumming I am an even bigger fan of this dealership. Their service is awesome. I don't take the time to write a lot of reviews but in this case I have no problem recommending this dealership. read more

I've always had my Hondas serviced by Lou Sobh. They have been reasonable and reliable.

First things first, I purchased a new 2017 Honda here. I had visited and shopped other car dealers for the same make and model, and because I am with Costco, the Costco Auto Program hooked me up big time. The program reduced the silly games and hassle of purchasing a car. Right of the bat, the Costco program reduced the price and streamlined the purchasing experience. I think my sales person is also relieved that Costco was there to make it a hassle free purchase. I know this because I had shopped the competition (Gwinnett Place) + (Curry). At the end of the day, the experience was much better because Costco helped cut to the chase, get the final Out the Door price up front and reduced all the silly games that dealers play. Therefore,... GET COSTCO, and BUY A CAR THRU THE COSTCO PROGRAM. Save money, and don't get swindled. I made 2 visits here. First to view the car, place a deposit. The second time, to pick up the car. My sales rep was very nice and professional. There was some drama and games, but limited. Her "manager" tho was unpleasant. The manager was downright rude and impatient. I had questions about the pricing and the manager could not do math in his head and tried to Donald Trump his way thru. If the price sheet does not add up, you should go check your math and ensure you are presenting the price correctly. Other wise, the offer and deal is very shady and they lost credibility immediately. On my second visit, I kicked that manager to the curb and dealt with another that was more reasonable. There was still math errors along the way and some 'promises' and 'benefits' also evaporated. It was unpleasant and I was quite dissapointed with the many bait and switches along the way. Bottom line, this experience is par for the course. I will advise you get help via a Costco program to make it better. Expect bait and switch and pressure. Make sure you get them to write everything down. If they say it works, have them demonstrate it. Do everything you can to protect your own interests cos ,.. hey.. buyer beware... read more

Purchased a 2019 Honda Odyssey I'm a very tough customer and at the end of this deal we are leaving very Happy with our purchase as well as the Hard work of Reza Randy and Amanda read more

I used Costco Auto which recommended Loh Sobh as a hassle free way to purchase a vehicle. I was contacted by their internet sales manager Ben via text. We set up an appointment to go in and review options. I arrive on time for my appointment and I ask for Ben. Instead a salesperson named Richard comes out and starts to help me because Ben is with another customer. Kind if unprofessional to miss an appointment but sure I get it, that can happen. I explain my situation that I want to view a car that will get my monthly payment to $200. Richard takes nearly 3 hours between calling my auto finance for my trade in and finding the Civic that would be a fit for my price range. Mind you this was a striped down Civic LX, no options, no features, just four wheels and a roof. This is what I wanted for my "driving to the airport" car. I had a leased Dodge Charger with 7 payments left and a flyer I got in the mail that Loh Sobh would offer early lease termination and discounts to get in to a Civic or Accord, as low as $200. He finally comes out with a price...$348/month. Explains that Honda doesn't need to discount their cars because they are popular and that this was the best they could do. I even had an ad from another Honda dealer offering $6k in discounts, he says "do you really beleive that?"...I asked for the manager. Manager comes out and explains that with my trade in, I am underwater (I completely understand that since it's a lease with 7 payments left). Then says how even without the trade in, I be at $300/ month. No discounts or anything available. I got up and left...biggest waste of 4 hours I ever seen. I not only would never go back to Loh Sobh but I'd never consider a Honda again. I explained very first thing the price I wanted to be at and that I needed to trade my lease. Why wouldn't they start there instead or taking 2 hours to show me Civics and then another 1.5 hours calling my lease finance company when apparently the base price of Civics are $300/month for a lease? Oh and I never met Ben the Internet Manager that I originally had my appointment with...maybe he isnt real... read more

We made an appointment with Lou Sobh Honda Cummings GA to test drive a Honda CR V. Once we arrived after driving over an hour the gentleman that we came to see was busy. We were then transferred to Jose. The experience that we had with him was ABSOLUTELY horrible. After our test drive we sat down to do the final numbers. The amount was above of what we wanted to spend. Jose took the paper off the table and stated this is what we are offering. He never offered us to see any other vehicles Plus his attitude was awful. At that point we left then went to Kerzen Honda and purchased our car. They gave us GREAT customer service!** Key note - we were already pre approved from our credit union, so Lou Sobh Honda missed out on a sale due to poor customer service!!! read more

Don't waste your time. I visited this morning to shop for a new car as my current Honda is no longer driveable. I walked across the lot and into the showroom. Gal at reception desk couldn't be bothered with me. No acknowledgment that I was even there. I looked at vehicles inside (sat inside, adjusted seats, tried features) and no one offered to help. I then went back out to the lot to see what is there. I walked the entire lot--peering inside and opening doors. Still, no one acknowledged my presence. I really would have like to ask questions about what I'm looking for. There were 3 people (employees but not sure what capacity) on bench in front of building just shooting the breeze with each other. I felt awkward about interrupting their morning coffee hour. So I left.... If can't take care of business before I'm a customer, I don't have confidence they would after I'm a customer. My last new car purchase was a Honda (different dealer but not as convenient to home) and this wasn't the norm at other places. read more

Our friends son went Today to look at a car that was listed on their website. He was treated poorly by the sales team, was told that they had to talk money before being able to look at the car. They pre judged the young man and would not do business with him Bc of his age, he is 20, has an excellent work history And has the money to buy a car. This was a very bad case of prejudice and will never do business with this company. read more