Due to a series of unfortunate events (and a self-inflicted problem) an electrical circuit short…read moretook out the remote lock, dome lights and clock light on my Sienna. I called Precision Tune and Melissa was able to give me an appointment that afternoon. When I brought my van in, I explained what had happened. Melissa listened to my tale of woe, reassured me and assigned Kenisha (Ken) to the job. It turned out to be a real puzzle. Ken kept troubleshooting and found the solution. The needed fuse was delivered and installed and all functions were restored. Thanks to Melisssa and Kenisha for not giving up. It was such a relief. I will be returning my van to Precision Tune when I receive the parts to replace the item that started all this.

Stay clear and far away from this place! They did a horrible job on my brakes and come to find out,…read morethey scammed me and said they were using Volvo parts - which they did not. Charged me for Volvo parts but used cheap parts instead and I just had to have my front brakes replaced by another place 1 year later! Since when do brakes need to be replaced on a yearly basis? Sad thing is, I tried to go back to this place and they denied the noise and problem even though I was within the warranty window. There is no way brakes should have to be replaced yearly - cheaps parts we're used and the job was done poorly.

A great experience from start to finish, thanks gentlemen. They even did a road test on my car…read morebefore the oil change to make sure it's in good working order.

DO NOT TAKE YOUR VEHICLE TO STROH'S UNLESS YOU LIKE BEING OVER CHARGED AND HAVE LEGAL ROBBERY…read moreCOMMITTED AGAINST YOU AND YOUR FAMILY. It was my first time at Strohs. I spoke to Geoff (jeff). I ask for their charge of service for recharging my AC system in my Dodge Ram 2500 Diesel which had leaked down over the past two years. He stated $240.00. Made an appointment for Last Thursday. Showed up. They changed pricing immediately to $257.00 that morning. I said go ahead. About an hour later a guy "B" calls saying, system pressure high. Can't recharge till blockage found, stating they charged me $175.00 so far and want permission for $175.00 more to find blockage. Ten minutes later they found high pressure line and orifice in line was blocked. I ask how much for line and labor to replace and charge AC system. The guy at front desk "B" states $1000.00 + tax..... I went and picked my truck up, telling them to leave it as is..... I knew i was being legally robbed... They charged me almost $400.00 cash to tell me i have a blocked high pressure line. Which they figured out within an hour of starting on vehicle. The part they wanted $100.00 for i bought at O'Reilly's Auto parts store for $46.00...same day delivery .... It took me 25 minutes to install new line on my truck because of need to move air box to install line... I bought $50.00+\- of R134 Coolant. Borrowed friends home recharge vacuum system and recharged to 1.8lbs my self.... TOTAL COST FOR ME WAS $100.00..... 25 MINUTES OF MY TIME TO REPLACE LINE AND AN HOUR TO VACUUM AND CHARGE AC SYSTEM...THEY WANTED $1000.00 + TAX TO REPLACE $46.00 LINE.....AND AC RECHARGE SERVICE THEY ORIGINALLY WANTED $240.00.... DO NOT TAKE YOUR VEHICLE TO STROH'S UNLESS YOU LIKE BEING OVER CHARGED AND HAVING LEGAL ROBBERY COMMITTED AGAINST YOU AND YOUR FAMILY. THEY WILL SMILE AND BE NICE AS THEY EMPTY YOUR WALLETS..... YOU HAVE BEEN WARNED.... TC

Just had my VW Golf serviced here. All I can say is -- wow!!…read moreThey have really upped their game since the last time I was there. Adam was super helpful and professional and made sure I was satisfied with the work.

Alan Z, sales manager reaches out and makes my daughter an unsolicited offer for her car, which he…read morepursues again a week later. As we're 50 miles from their shop, we send the serial number and ask him to check CarFax and validate his offer, which he does. We could not have been more explicit or thorough. We got there at opening at 10am as he requested. He was late and told us he has 4 things going on, and we'll need to wait. 45 minutes later he tells us his "assistant" misinterpreted the mileage and they couldn't pay us anything close to what he offered. The mileage was clearly stated in the ad, and the CarFax shows the same detail. If you know anything about the car business, this is standard unethical, sleazy business practice that is very intentional. It's bait and switch to take advantage of people. He didn't apologize, and he didn't try to make it right. In fact, he acted like he was the customer. Collectively, we spent 8 hours and 180 miles on this waste of time. If this is what the Harnish family business is all about, then there's some serious issues starting at the top. On principle alone, I would not do business with these folks.

Competent tech. Very fair pricing. Pleasant ownership and staff. Exceptionally clean and…read morewoman-friendly shop. I'm a retired automotive specialty hand tool designer and I'm telling you that I will come here instead of Honda from here on out. Get an oil change here and check them out.

If I could give zero stars I would. My vehicle hit 100k…read moremiles, so I booked a "scheduled maintenance" service appointment online. I dropped off my car in the morning. Joey took a look at his computer to see what the recommended 100k svcs for my vehicle were, and told me that if I chose to do "all" of the typical svcs that I'd be looking at about $1,400 out the door. I was NOT expecting that. But he assured me that they would do an inspection and send me a report for me to review before they performed any services to my vehicle. When the report was sent, it lacked transparency on cost. There was a long list of "required" and "recommended" services. Yet there was not a total cost estimate, or even itemized estimates on each service listed. That was disappointing. After seeing the long list I immediately called to verify that I would have a chance to review this list before anything was done, some of the verbiage on the report sounded like the work had already begun. But the man that answered the phone assured me that nothing would be done until I spoke to Joey and authorized it. So, I took my time and read over the inspection report. Joey called me while I was reviewing it. I asked him to go through each item and advise me of the cost. I was taking notes and writing the amounts down next to each svc on the report. He did push me to do certain things, but once I was able to get him to pause, I told him that there were 3 specific services that I was considering having done on that day, and asked for the out the door total for those specific 3. He quoted me a number that did not match the amounts he told me, (nearly $200 more) so I pushed back. He then said "oh, I thought you were wanting this 4th service too". Um no, I specifically asked for the total of 3 services and he tried to add a 4th into it, I guess hoping I wasn't paying attention? Not what I want to think, but certainly how it felt. I told him I needed some time to decide, as the list was much longer, and the cost much higher than what I was expecting, and I wanted to review the options with my husband and get back to them. It left me thinking about the "out the door" cost he quoted me at drop off.....I don't know how I was ever supposed to leave paying 1,400 when over the phone he advised that the cost for spark plugs alone was 1,100. I felt bad, knew I was taking too long to decide, I felt I had it narrowed down to 3 services but it was getting late in the day and there was no reason for me to leave my car there overnight. I arrived to pick up my vehicle. Since I had not called Joey back to authorize any services, I explained to him in person that I was going to pick up my car and talk to my husband that evening in order to make my final decision on what I wanted done. He seemed unhappy with that, but was getting ready to give me my keys back. But before that, he told me that we just needed to square up on the oil change that they had performed. Huh? I questioned him on if and why they performed any services if I had never called them back to authorize any. He pushed back at me claiming "you signed off on that this morning". I signed off on nothing. He pushed back at me again, claiming "yes you did, that's where this all started in the morning, with an oil change". No sir, I did not book nor bring my car in because of an oil change, I specifically booked my 100k service, and of course it was one of the items on your long inspection list but I was assured nothing on the list would be done without my say-so. He got an attitude and told me "well I guess you got a free inspection, and a free oil change, and I guess I'll just figure out the money side of it on my end". He treated me like some kind of thief with negative intentions. It is NOT the customers fault that you performed an unauthorized service. But if you wouldn't have gotten an ugly attitude with me and make me feel SO awkward and uncomfortable, I would've simply offered to pay for it, as I DID intend to return for services. But I will never be going back to this place again, or recommending them to anyone.

Engine sourcing and installation…read more Top notch service. Had my car in with a blown engine. Astro found a low mile engine and quoted a very competitive price to install that in my car. They had the car out and ready within 2 weeks. I took the car to Baker's automotive to look at the install job Astro did. Baker's automotive said it looked better and more professionally done than a lot of cars coming back from dealer shops. Astro aslo warrantied the engine for 90 days. Very quick turn around. Very well done. Excellent Value I would not hesitate to recommend Astro for parts and engine swaps. Mark B. Edgewood, WA

My brother sold his old truck for parts, they gave him a bad check. I had to take him back and get…read morecash later that same day after bank declined it (Their bank that the check was cut from) Unfortunate but sure, what erks me is they were rude about it though like it was our fault. Poor customer service.

We changed auto repair shops recently and decided to try this one because it had good reviews. We…read moreare happy to add another 5 star review to the list. They do a great job. Brian at the front desk is very friendly and knowledgeable. We have been satisfied with the quality and price. I get the impression that they are honest good people. We will be taking our vehicles here from now on.

We had an engine problem with our 31 foot motorhome. I called and set up an appointment and I had…read moreto tow the motorhome in to their shop. They were without doubt the most helpful and knowledgeable repair shop I have ever been at. I highly recommend this company for any repairs to your vehicles. As a woman owning a motorhome I was treated with respect unlike some others who may not believe women can handle the motorhome. We were able to discuss the engine issues on a mutual level of understanding. I highly recommend Stroh's Automotive on 128th St. in Tacoma

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Bought a car at Gene Pankey Motor Company and it was serviced by S7 Automotive prior to being sold…read moreto me. As part of the maintenance the team changed the oil and did not tighten the drain plug. As a result i leaked oil in my driveway and had to tighten the drain plug myself and buy a quart of oil. Not what you'd expect for a routine job; I'm now questioning the quality of the rest of their work that was done to my car prior.

Amazing service, they have worked on my BMW M3 with immaculate service. They have worked on my jeep…read moreRubicon and replaced the whole engine with bearings.. they replaced my 335xi brake system with flawless errors. This place is amazing and I have nobody to think but Tony at the front desk for making everything happen. This place is awesome and I still continue to go there