Soon as you walk in to Franklin Skin & Laser, you feel welcomed. Everyone is very professional and…read more on time with their services. I have been seeing Carmen for my injectables! I recently had the smooth threads for a little lifting,, each day I feel like I look younger and younger! If you're up for looking great and feeling your best, Franklin Skin & Laser. Love them ALL

I recently had a chemical peel done with Nicole. It has been a long time since I've done one, I had…read morea bad experience at another medical spa. Nicole took the time to listen to my history and concerns. I had a mild-medium peel done, it has been 4 days, some light peeling but skin looks more even so far and no bad side effects. I'm looking forward to coming back and working with Nicole again. Thank you.

I rarely get my brows waxed (DIY-er over here), but every once in a while I need to go in for a…read moregood clean up (when I say a while, it's been like...3 years since my last wax!) Darrian was my esthetician and she was fantastic. She explained everything she would do before, and then explained it again as it was happening. It was a great experience and I would HIGHLY recommend her! I left with my brows feeling the best they've been in a long time. Thank you Darrian!

Extremely disappointing customer service at the Franklin location…read more I've been a longtime European Wax Center customer and have purchased multiple Wax Passes over the years. I regularly purchase a variety of services from European Wax Center and have consistently invested in the company, so this experience was especially disappointing. I had a 9:00 AM appointment at the Brentwood location, which I confirmed the night before. Unfortunately, I became unexpectedly ill that morning and was actively vomiting. I was unable to call before my appointment, but I contacted the Brentwood location around 9:30 AM. They explained that I would be charged 50% of the service, which I understand is the company's cancellation/no-show policy. I had no issue with the Brentwood staff for enforcing the policy. My concern was that, given the circumstances and my history as a loyal customer, I was hoping for a one-time courtesy. I was advised to contact other locations because I may be able to get in touch with the district manager through one of them, so I called the Franklin location. The person I spoke with told me she could help me, but she did not identify herself, so I had to ask who I was speaking with. That was when I learned she was the general manager of the Franklin location, whose name I believe was Megan. From the beginning of the conversation, I found her tone unnecessarily rude and dismissive, despite the fact that I was speaking to her respectfully and simply trying to explain my situation. I explained multiple times that I understood the policy and was simply asking for a one-time exception because I had unexpectedly become very sick. Rather than feeling heard, I felt dismissed and patronized. I was repeatedly reminded that I had confirmed my appointment the night before, despite explaining that I confirmed it because I fully intended to attend. I was also told that the no-show would remain on my profile. At one point, after I expressed that I did not feel her response reflected genuine understanding of the situation, she asked, "Is there anything else I can help you with, dear?" Given the tone and context of the conversation, I found this particularly patronizing and dismissive. I understand that the policy ultimately stands, and I was never asking for the policy to be eliminated. I was asking for consideration in an isolated situation as a longtime customer. The issue is how this situation was handled and how I was treated when I reached out for help. Unfortunately, this interaction has changed how I feel about continuing my relationship with European Wax Center, and I do not plan to purchase additional Wax Passes once my current passes expire. Policies can be enforced while still treating customers with empathy and respect. I was disappointed that this was not my experience. If I could give zero stars, I definitely would.

I see Micah for Brazilian waxes every 4-5 weeks and she is amazing. I always feel comfortable and…read moreshe does a great job. I've been here for 2 years and after reading in particular the poor reviews... felt the need to share my experiences. This studio is such a comfortable and safe place. They have complimentary drinks and have comfortable seating when waiting. The rooms are nice and clean with a comfortable bed. Especially if you are getting more than one area waxed. All of the staff are welcoming, considerate of your needs, and polite. Concerning the negative reviews, no I have never been offered incentive to leave a good review. They let you look and give you a mirror to check if there are any hairs left on your body. If you see some speak up. I had a time, not with Micah, where I saw some hair and the esthetician was more than happy to wax that area. Pain? Seriously, it's a wax and they do hurt. Everyone's pain tolerance is different but they are in no control over your pain. Overall, I recommended this studio to many of my friends who have told me that they thoroughly enjoyed their experience. Not everyone's experience is the same, but I couldn't be happier with this studio and Micah.

So fast! I couldn't have been more appreciative at the speed, professionalism and quality of result.read more

I thoroughly enjoy coming this location. I think of it as a little field trip everytime I have an…read moreappointment. I enjoy the quality of service and attention to patient care . I also like how they cater to trans identities.

Everyone, from the receptionists to the nurses, are very kind and professional…read more They offer discounts and deals randomly, so I was able to treat additional body parts. My treatments have been successful so far, and for me it is quite painful, but worth it.

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias

Molly is fantastic! Her studio is inviting. Molly has a very welcoming presence. This was my first…read morevisit and I've already made a return appointment. Molly made me feel very comfortable and I was out within 20 minutes. Location is easy to find. 5 stars all around! Support our local businesses!!!

Sugar Baby is awesome. Molly did my first sugar waxing Brazilian a couple weeks so I had to come…read moreback. Molly is so nice was amazing throughout the whole process from checking on you to maintaining a conversation with you and answering any questions you have. I highly recommend you come here even if you're hesitant to get it done, just do it, you will not have any regrets coming here because she made so nice and easy. Thanks Molly

I found this gem of a place while on a hunt for someone to thread my eyebrows. This was my first…read moretime experiencing threading and this place did an amazing job. No more eyebrow waxing for me..... Threading is the way to go.. She took her time with me and explained what the benefits are and gave me a heads up on her movements. My eyebrows look awesome!!!!

I went in today, for lip and chin threading ($18). While doing that, the technician said "let me…read morejust get the sides right here". I think that she's just getting a couple of hairs. But keeps threading my jawline. I'm really sensitive so I say "okay, that's enough". Imagine my surprise, when the total was $50! $32 more than I expected. I told her that she didn't ask to upsell me, she just started threading further. She said that it was done now, and I'd know for next time. There definitely won't be a next time.

She did an amazing job on my eyebrows and tinted my lashes. This was my first time getting my…read moreeyebrows threaded and I'm very happy with the results. The pricing was reasonable as well. I will be coming back here!

I can't agree with these other reviews. She is very expensive! On top of that, my eyelids are…read moredamaged. 8 days ago, she threaded my brows and they looked great when I left. She applied nothing to the area after threading, which I did think was odd, but I figured okay, she knows what she's doing. After a few days, my eyelids started to swell and dry out. This photo is from today and all I can do is continue to moisturize my eyelids and hope the swelling goes down. I went to her 8 days ago and am still dealing with this damage.

I was in the area and needed a quick gel pedicure. I walked in and they seated me immediately. I…read morehad a terrible pedicure last time I was in this situation where I did not know the area or nail salon. I was very satisfied with my pedicure and next time I'm in the area I will make sure to come back!

Where do I even start... Cindy was my nail lady for 5 years…read morebefore I moved. Cindy always put up with my insane requests and has the most incredible talent and precision for intricate designs. I truly have never and never will meet anyone as gifted at doing nails as she is. She's done everything for me from glow-in-the-dark nails, holiday designs, my quirky pintrest designs and even putting up with me when I change colors in the middle of our session. Over the last five years this place became my family. Thai, Tom and Cindy did nothing but make me feel welcome and made me feel like family. When you come to Hollywood nails you aren't just getting your nails done, you're making connections and friendships that will last and even if you only come in once a month to get a dip fill in they will never forget your name or who you are! This place doesn't get nearly enough traffic as it should but the talent and customer service is so high end and there that I expect them to be packed one day!!! Even after moving away, when I come to town and visit it is nothing but smiles and warm welcomes like Im reuniting with family. Every staff member has remarkable talent and kindness. I highly recommend you check them out or even just stop in and say hi! They're always happy to answer questions and help out. If you're looking to book I recommend calling and making an appointment as they do take walk-in's and sometimes can get very busy! I also recommend going nice and early in the morning when they open because Cindy is known for being the best and will have a full schedule! Below are several nail designs I have gotten over the years from Cindy.

Kelsey was great to work with! Highly recommend this establishmentread more

After having a previous great experience here, I purchase a Groupon for a photo facial. When I…read morecalled to book, I was told that I would need a consultation where I would have to purchase at least $125 worth of "skin lightening" products directly from them. What a scam. Will never go back, and do not recommend. Apparently their new medical director just wants to push products on people. And please don't ask me to call your patient concierge team like you have for all the other reviews. If you actually cared, YOU would take the time to respond, or YOU would adapt your policies.