Soon as you walk in to Franklin Skin & Laser, you feel welcomed. Everyone is very professional and…read more on time with their services. I have been seeing Carmen for my injectables! I recently had the smooth threads for a little lifting,, each day I feel like I look younger and younger! If you're up for looking great and feeling your best, Franklin Skin & Laser. Love them ALL

I recently had a chemical peel done with Nicole. It has been a long time since I've done one, I had…read morea bad experience at another medical spa. Nicole took the time to listen to my history and concerns. I had a mild-medium peel done, it has been 4 days, some light peeling but skin looks more even so far and no bad side effects. I'm looking forward to coming back and working with Nicole again. Thank you.

I've never been waxed before, I came in for a brazilian full, full legs and underarms. Nancy was…read moregreat! I ended up going back four more times, I can confidently say all of these waxers have great experience! The vibe was definitely here and they have fantastic retail products.

If you have visited European Wax Center check your credit/debit statements for company fraud. I…read morewent in for 2 services in July 2025. I was given a pre paid discount when I left for those 2 services again next month. I never went back for the prepaid visit because I was not happy when I got home an saw the results. In October I noticed a charge on my CC for EWC and called them. On a recorded line Callie at this location explained that the location I went to was shut down and this location took over those client accounts. She looked up my account, and told me that the closed location had issues with unethical practices involving signing clients up for monthly services without their knowledge or by not fully explaining it as monthly. Callie explained they have been getting a lot of calls about this issue and assured me the manager will get it taken care of for me. 8 phone calls later (all recorded) getting the same run around and nothing being done I spoke again to the manager Keri Frank in mid November. She assured me that I should have a check in the mail by Dec 1 and if not email her at the EWC email address she supplied. Dec 15th I reach back out via phone and the location says they have no idea when she may be back in. After months of the run around I got tired of begging for money stolen from my account to be returned. They now refuse to call or email back and even refused to reply to the Better business Bureau. If you deal with this business only use cash. They can't take money without your knowledge or permission with cash. I spoke with Callie and Keri at the Franklin Tennessee location as well as Megan from Hendersonville. Services and fraudulent practices happened at the Antioch Tennessee location. If you have ever been to EXC double check your statements and make sure you were not one of the many that got signed up for things you did not consent to.

I see Micah for Brazilian waxes every 4-5 weeks and she is amazing. I always feel comfortable and…read moreshe does a great job. I've been here for 2 years and after reading in particular the poor reviews... felt the need to share my experiences. This studio is such a comfortable and safe place. They have complimentary drinks and have comfortable seating when waiting. The rooms are nice and clean with a comfortable bed. Especially if you are getting more than one area waxed. All of the staff are welcoming, considerate of your needs, and polite. Concerning the negative reviews, no I have never been offered incentive to leave a good review. They let you look and give you a mirror to check if there are any hairs left on your body. If you see some speak up. I had a time, not with Micah, where I saw some hair and the esthetician was more than happy to wax that area. Pain? Seriously, it's a wax and they do hurt. Everyone's pain tolerance is different but they are in no control over your pain. Overall, I recommended this studio to many of my friends who have told me that they thoroughly enjoyed their experience. Not everyone's experience is the same, but I couldn't be happier with this studio and Micah.

So fast! I couldn't have been more appreciative at the speed, professionalism and quality of result.read more

I thoroughly enjoy coming this location. I think of it as a little field trip everytime I have an…read moreappointment. I enjoy the quality of service and attention to patient care . I also like how they cater to trans identities.

Everyone, from the receptionists to the nurses, are very kind and professional…read more They offer discounts and deals randomly, so I was able to treat additional body parts. My treatments have been successful so far, and for me it is quite painful, but worth it.

I've had multiple facials, by multiple people here and I can honestly say they are top notch! Every…read moretime I walk in this spa I'm greeted with a smile and feel appreciated for being there. They take there time, explain what they're doing and create the most relaxing atmosphere! I've started scheduling one every other month! They also carry products in house so I was able to talk through ingredients and what would be best for my skin!! Definitely worth the money.

I was very excited for my treatment at Bloom and Branch Spa up until I met the aesthetician that…read moregreeted me, Emmy. I booked a " 60min customized facial. " LOL Let me start this review off by saying that one's experience and spa, at any point... Should never feel rushed or make one on edge. It is taking me a long time to post this review, because I like to believe the best in people. I want to think that she was having a bad day... But I feel an obligation to let clients know what they're getting into. NOTE: I was going to send this in an email to the former owner, Lisa but unfortunately the spa is *SHOCKINGLY* under new ownership now. (I visited the salon on my last trip to TN last July.) Emmy started the facial at 12:48 and ended the facial at 1:22. I'm not great at time management, but I could tell she was rushing, and she cut it short. I asked Emmy if she did the micro dermabrasion near my milia's on my eyes and she said no I'm not gonna put scrub on your eyes. I understand the eye area is delicate. I have worked in several high and spas in resorts. These milia's were big enough to get to safely- I only made the appointment because I was told him I saw that the aesthetician would take care of them. Upon getting into the treatment room, after I laid down onto the bed and was greeted with a knock maybe 10 seconds after getting undressed- I felt rushed, pressured and uneasy. I just washed my hair, and when she started putting stuff in my face, I asked if she had a headband or towel to keep it out of my hair. Not only did she not have a headband in the room - when I requested one she said, "I think I have one out there.." (with the pregnant pause and subtext of "but I'm not going to go the extra mile." (When anyone who has gotten a facial or done one properly knows the hair must be out of a client's face.) My response: "Oh if it's far no worries..." She never got the headband and continued with her "facial." Emmy immediately told me she couldn't do a scalp massage and a hand massage (or she'd run out of time,) and I said "okay, great as long as you can do the extractions!" Emmy didn't explain at all what she was putting on my face while she was doing it there was no communication it was completely uncomfortable.. nor did she ask if I had any sensitivities or allergies. RED FLAG. Nor did she ask if I wanted oil in my hair for the scalp massage I asked Emmy to get rid of the milias on my cheeks initially, but upon leaving on my way out at the front on, (in the reception area because I noticed she either forgot or ignored my comment and my right cheek had redness and heavy irritation due to her poking at the milias and not finishing.) When I asked about the milias she avoided completely and the two she picked at..note: this was in the reception area she said "THAT'S TINY and I have another client.. so I have to go." Her response in the most uninterested/unprofessional and catty tone. I was shocked at the unprofessionalism I was given, not only because of my experience, working in spas and going to many ... But also because there were other clients and the reception area, as well as the (obviously nice but learning,) brand new receptionist. If I was the owner or manager at this establishment, I would be absolutely mortified. I was embarrassed on behalf of the owner because it's a really cute place. I'm leaving the review now because I'm back in Tennessee and I still have hyperpigmentation from where she picked at my milias

Sugar Baby is awesome. Molly did my first sugar waxing Brazilian a couple weeks so I had to come…read moreback. Molly is so nice was amazing throughout the whole process from checking on you to maintaining a conversation with you and answering any questions you have. I highly recommend you come here even if you're hesitant to get it done, just do it, you will not have any regrets coming here because she made so nice and easy. Thanks Molly

Did not know what to expect. I've had waxing services for decades and was ready for a change…read more She was lovely! Her place is adorable. I have to say, this waxing experience rates #1 as my LEAST painful waxing experience EVER! It was fast and I loved the ambiance. I will definitely be back! Check out Sugar Baby Body!!! #waxing #hardwax #waxwithlesspain #havefunwaxing

I found this gem of a place while on a hunt for someone to thread my eyebrows. This was my first…read moretime experiencing threading and this place did an amazing job. No more eyebrow waxing for me..... Threading is the way to go.. She took her time with me and explained what the benefits are and gave me a heads up on her movements. My eyebrows look awesome!!!!

If You're Looking For A Place To Relax And Have the Services that You Request, rather it be…read morethreading, waxing, mani/pedi etc and be treated like a Person! Yet alone A Woman! THEN DO NOT GO HERE‼ For this "spa" to be All Women technicians They TREAT other WOMEN aggressively, dismissive, rude, arrogantly disrespectful, force their services on you once you're in their chair!! They Lack accountability and Have VERY POOR COMMUNICATION SKILLS ‼ Being in the Galleria is Convenient BUT REAL QUALITY CARE AND SERVICE CAN BE FOUND ELSEWHERE‼ It's Just NOT HERE‼

I can't agree with these other reviews. She is very expensive! On top of that, my eyelids are…read moredamaged. 8 days ago, she threaded my brows and they looked great when I left. She applied nothing to the area after threading, which I did think was odd, but I figured okay, she knows what she's doing. After a few days, my eyelids started to swell and dry out. This photo is from today and all I can do is continue to moisturize my eyelids and hope the swelling goes down. I went to her 8 days ago and am still dealing with this damage.

I've been seeing LaRonya for eyebrow threading since 2019 or 2020. She's very professional. I am…read morealways satisfied and pleased with my service. I highly recommend her!

I was in the area and needed a quick gel pedicure. I walked in and they seated me immediately. I…read morehad a terrible pedicure last time I was in this situation where I did not know the area or nail salon. I was very satisfied with my pedicure and next time I'm in the area I will make sure to come back!

Where do I even start... Cindy was my nail lady for 5 years…read morebefore I moved. Cindy always put up with my insane requests and has the most incredible talent and precision for intricate designs. I truly have never and never will meet anyone as gifted at doing nails as she is. She's done everything for me from glow-in-the-dark nails, holiday designs, my quirky pintrest designs and even putting up with me when I change colors in the middle of our session. Over the last five years this place became my family. Thai, Tom and Cindy did nothing but make me feel welcome and made me feel like family. When you come to Hollywood nails you aren't just getting your nails done, you're making connections and friendships that will last and even if you only come in once a month to get a dip fill in they will never forget your name or who you are! This place doesn't get nearly enough traffic as it should but the talent and customer service is so high end and there that I expect them to be packed one day!!! Even after moving away, when I come to town and visit it is nothing but smiles and warm welcomes like Im reuniting with family. Every staff member has remarkable talent and kindness. I highly recommend you check them out or even just stop in and say hi! They're always happy to answer questions and help out. If you're looking to book I recommend calling and making an appointment as they do take walk-in's and sometimes can get very busy! I also recommend going nice and early in the morning when they open because Cindy is known for being the best and will have a full schedule! Below are several nail designs I have gotten over the years from Cindy.

After having a previous great experience here, I purchase a Groupon for a photo facial. When I…read morecalled to book, I was told that I would need a consultation where I would have to purchase at least $125 worth of "skin lightening" products directly from them. What a scam. Will never go back, and do not recommend. Apparently their new medical director just wants to push products on people. And please don't ask me to call your patient concierge team like you have for all the other reviews. If you actually cared, YOU would take the time to respond, or YOU would adapt your policies.

I always enjoy my pampering time and the staff takes great care of me…read more Kaila is amazing she knows her stuff , she'll take excellent care if your skin